Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
5.0 / 5
Functionality
4.0 / 5
Pros
"It is easy to use and understand and the software is always being improved on."
"I enjoy the versatility of this software. If we have any issues or questions, the company is always on top of it. They work with us no matter how large or small the problem is. "
"NRBY is a great tool for keeping up with daily activities and productivity."
Cons
"The phone app runs rather slowly at times, mainly when the app is loading. Once it does load completely it runs fine."
"There were limitations at first with some of the features we wanted to see implemented but we were able to work through them with the help of the Nrby Engineering team."
"At first, it wasn't very user-friendly. But, with the ongoing development of NRBY and how we use this tool, it has become more user-friendly!"
Nrby Reviews
Filter by:
January 2020
Anonymous
Company Size: 201-500 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Clean, efficient data collection tool for OSP needs
Since deploying NRBY we have been able to optimize the data collection work flow for OSP teams. We continually find new uses for the platform and making changes are very simple using the web based control panel. The NRBY support team has been very responsive and routinely checks in on us.
Pros
The time to deploy and ease of use were key factors when we made the decision to deploy NRBY. Being cloud based, there is no need for complicated VPNs. The operating costs are very manageable and easy to justify based upon the increase in process efficiencies we have seen.
Cons
At this time, we have had no issues with the software and are very pleased with the decision to choose NRBY.

Response from Ping4
Replied January 2020
Thanks for taking the time to provide a review of Nrby and your kind words! We will continue to make improvements and always appreciate the feedback.
January 2020
Nathan from WOW!
Company Size: 1,001-5,000 employees
Industry: Telecommunications
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Increased Accountability & Ownership
From single-market testing to company-wide deployment our experience has been overwhelmingly positive. It seemed whatever application ideas we thought up the Nrby Engineering team was able to deliver on making the implementation process relatively seamless.
Pros
The ease of use is phenomenal allowing technicians to easily capture location and job data detailing the work they've performed as well as use the saved data fro future reference.
Cons
There were limitations at first with some of the features we wanted to see implemented but we were able to work through them with the help of the Nrby Engineering team.
Reasons for Choosing Nrby
Nrby came to the table a "One-stop-shop" proven product allowing us to deploy to or teams relatively quickly. Being able to only deal with Nrby on feature requests, upgrades, etc. is extremely efficient compared to dealing with a product that may have multi-vendor dependencies.

Response from Ping4
Replied January 2020
Nathan, Thanks for taking the time to provide a review of Nrby and your kind words! We appreciate everything WOW! has done for us and your team's willingness to work closely on projects. It's been very helpful and instrumental in the development of the product.
December 2020
Bobby from WOW! Internet Cable Phone
Company Size: 1,001-5,000 employees
Industry: Telecommunications
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
NRBY usuage
I’ve been very satisfied with Nrby overall Seems to make it easier to see who completed work and track what has been completed
Pros
That it has a timeline and you can see what has been previously done
Cons
That it doesn’t automatically give you a list of the pins you have dropped.
January 2020
Christopher from WOW! Cable
Company Size: 1,001-5,000 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
2.0
January 2020
Could be a GREAT program.
Pros
It’s rather easy to use, you can search for your pins though if you have multiple people with the same first name...I see a lot of potential for an app like this
Cons
So sometimes pins will just disappear. Also when I am in certain areas it says we don’t service that are when I know we do. Sometimes we just don’t have all our industry options of types of work we are performing, while saying that I understand how hard it would be to incorporate every little job for every industry.

Response from Ping4
Replied March 2020
Christopher, Thanks for your review! Sounds like you might just have some configuration issues. I'd suggest reaching out to management first but if the issues don't get resolved please email us at support@nrby.com.
January 2020
Tyler from Wide Open West
Company Size: 1,001-5,000 employees
Industry: Internet
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
3.0
January 2020
Organized, sleek, easy to use
I am happy with my overall experience with this app. I am able to track my progress through the day, the amount of work I can get done, and also log on the pins way a particular job may have taken longer then it should have.
Pros
This software has helped to organize many processes and seeing how productive you are being which helps you to stay on track to meet daily production goals. It is easy to log information into the drop-down menus and see what items you need to finish.
Cons
I least liked the number of pictures you could upload to a drop pin before the app crashed. This is one crucial part of my job and slows down productivity to load a low amount of pictures and drop multiple pins

Response from Ping4
Replied January 2020
Tyler, Thanks for taking the time to provide a review of Nrby and your kind words! We will continue to make improvements and always appreciate the feedback. The Nrby app is being updated weekly so please go to the app store and make sure you're on the latest release. If you continue to experience issues, you can reach out directly through support@nrby.com.
January 2020
William from WOW! Internet Cable and Phone
Company Size: 1,001-5,000 employees
Industry: Telecommunications
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2020
Excellent concept
We are using Nrby to track the productivity of techs within the maintenance department of our company. A lot of the work that we do does not have a paperwork trail, so Nrby gives us a way to track our daily functions.
Pros
The app is small, simple, and functions well for its intended purpose. The GUI is simple, easy to use, and well laid out. The development team has been amazing at adding new features upon our request, and are really responsive.
Cons
The admin side, on the website, can get a little confusing to set up and takes a little playing with to get used to.

Response from Ping4
Replied January 2020
William, Thanks for taking the time to provide a review of Nrby and your kind words! We will continue to make improvements and always appreciate the feedback. For more dashboard help please don't hesitate to use nrbyhelp.zendesk.com or email support@nrby.com.
February 2020
john from WOW
Company Size: 1,001-5,000 employees
Industry: Telecommunications
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
February 2020
NRBY review
[SENSITIVE CONTENT HIDDEN] has been awesome to work with. He answers our questions and gives us weekly reports.
Pros
Works for the basic function of what we are looking for. It has transcended us to next level.
Cons
We need quicker engineering processes to get to where we need to be to make NRBY the only tool we use. We are so close to a production tool with drive time automation. We also need reporting that we can pull just like the NRBY master report.
Reasons for Choosing Nrby
Easy transition and communication

Response from Ping4
Replied February 2020
John, Thanks for the feedback and kind words! We are constantly making updates to both the dashboard and mobile apps so this feedback is very helpful!
March 2020
Jeffrey from Wow
Company Size: 501-1,000 employees
Industry: Telecommunications
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2020
Customizable
Its been extremely helpful in our job isolating issues and getting them repaired in a timely manner
Pros
We were able to describe features we wanted and the devs added them in
Cons
It changed almost daily with updates. Some were our own ideas and others were from the devs

Response from Ping4
Replied March 2020
Jeffrey, Thanks for your review and kind words! We are constantly making improvements to the platform and always appreciate the feedback!
January 2020
courtney from WOW
Company Size: 501-1,000 employees
Industry: Utilities
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
2.0
January 2020
NRBY review
Excellent customer service, [SENSITIVE CONTENT HIDDEN] has been great to work with and anything we bring to him he takes back to his team and has it developed to fit our needs.
Pros
The tracking ability and customer service.
Cons
The software glitches and data exports.

Response from Ping4
Replied January 2020
Courtney, Thanks for taking the time to provide a review of Nrby and your kind words! We will continue to make improvements and always appreciate the feedback. If you are experiencing any software glitches please don't hesitate to reach out directly through support@nrby.com.
February 2020
Jacob from WOW!
Company Size: 1,001-5,000 employees
Industry: Telecommunications
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Customer support
3.0
Functionality
4.0
February 2020
Nrby
Pros
The ability to drop a pin at your location on a map.
Cons
Pulling reports and sorting through all the different pin types.

Response from Ping4
Replied February 2020
Jacob, Thanks for your feedback and kind words! We are working on creating better and easier reports for you and your team to make more informed decisions!
January 2020
Scott from Wide Open West Internet, Cable, And Phone!
Company Size: 201-500 employees
Industry: Telecommunications
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
January 2020
Great Experience!
Nrby allows us to complete work effectively and efficiently. By using the Drop Pin feature we are able to drop pins where we are working and also drop pins for things that might be seen while completing other tasks. It's a great help and a great tool to have that is used to make sure we don't forget something or where there is other work to be completed.
Pros
The realtime applications as well as the PIN drop function that has what we need for present and future working points.
Cons
At first, it wasn't very user-friendly. But, with the ongoing development of NRBY and how we use this tool, it has become more user-friendly!
Reasons for Choosing Nrby
N/A

Response from Ping4
Replied January 2020
Scott, Thanks for taking the time to provide a review of Nrby and your kind words! We love to hear that the tool has become more and more user-friendly. If you have any other suggestions please don't hesitate to reach out through support@nrby.com. We will continue to make improvements and always appreciate the feedback.
January 2020
Brian from WOW Internet Phone and Cable
Company Size: 1,001-5,000 employees
Industry: Telecommunications
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Functionality
4.0
January 2020
NrBy
Pros
The flexibility of use. We have found many ways to use NrBy to help us make the work more productive.
Cons
We do have some issues with there being no start time, stop time since we may start one job and have to pull off to go do something else. A pause work button would be beneficial.

Response from Ping4
Replied January 2020
Brian, Thanks for taking the time to provide a review of Nrby and your kind words! We always appreciate the feedback and will pass on your recommendation for a pause button. Great idea!
January 2020
Phillip from WOW!
Company Size: 501-1,000 employees
Industry: Telecommunications
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
4.0
January 2020
NRBY Review
Pros
Ease of use in changing and defining pins/attributes. Customer support response time to problems.
Cons
We cannot customize pins to the individual role level. Any changes impact all roles unless you want to create a separate pin. The watched list doesn't remove pins when tasks are completed. No way to click on address of pin to get directions without copy and paste into maps.
Reasons for Choosing Nrby
Ability to use with all needed scenarios. Others were limited.

Response from Ping4
Replied January 2020
Phillip, Thanks for taking the time to provide a review of Nrby and your kind words! We will continue to make improvements and always appreciate the feedback.
February 2020
Eric from WOW Wide Open West
Company Size: 5,001-10,000 employees
Industry: Telecommunications
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Eric Tucker's Review on Nrby
Hands down the Nrby product and support is one of the best tools I have been introduced to at WOW!
Pros
It is easy to use and understand and the software is always being improved on.
Cons
The phone app runs rather slowly at times, mainly when the app is loading. Once it does load completely it runs fine.

Response from Ping4
Replied February 2020
Eric, Thanks for your feedback and kind words! If you are seeing your app run slowly at times please reach out to us at support@nrby.com. That should not be happening to you!
January 2020
Jillian from WOW!
Company Size: 10,000+ employees
Industry: Broadcast Media
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
January 2020
Nrby Review
Pros
I enjoy the versatility of this software. If we have any issues or questions, the company is always on top of it. They work with us no matter how large or small the problem is.
Cons
After an extended amount of time the storage on the app we use is too much. I often have to delete the app and reinstall it.

Response from Ping4
Replied March 2020
Jillian, Thanks for your review and kind words! If you continue to see storage issues please email support@nrby.com so we can help you immediately.
January 2020
Matt from WOW
Company Size: 10,000+ employees
Industry: Telecommunications
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
January 2020
NRBY
Pros
NRBY is a great tool for keeping up with daily activities and productivity.
Cons
There is a lot of steps in order to track what's going on.

Response from Ping4
Replied January 2020
Matt, Thanks for taking the time to provide a review of Nrby and your kind words! We will continue to make improvements and always appreciate the feedback.
February 2020
Allan from Shentel - Glo Fiber
Company Size: 1,001-5,000 employees
Industry: Telecommunications
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
4.0
February 2020
NRBY (Likes and Dislikes)
Over all we have had a great experience so far with NRBY and look forward to using this tool going forward.
Pros
It is very user friendly. We are using it for review of the tech install. The fact that it is so easy to use NRBY it was easy to get buy-in from the techs to use this new tool.
Cons
Some of the steps or way we have the site set-up could be better (example: picture labels).

Response from Ping4
Replied February 2020
Allan, Thanks for your feedback and kind words! We are constantly working on creating a better workflow experience and hope to improve that con for you.
January 2020
Thomas from WOW Internet Cable and Phone
Company Size: 501-1,000 employees
Industry: Telecommunications
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
January 2020
My Review
Tracking productivity/assessing manhour deployment opportunities
Pros
Immediate feedback and tracking of repeat issues by area
Cons
Not sure / still working bugs out and getting good results for issues brought to light

Response from Ping4
Replied February 2020
Thomas, Thanks for taking the time to provide a review of Nrby and your kind words! We hope to continue making you and your team as productive as possible.
January 2020
Ron from Wow!
Company Size: 1,001-5,000 employees
Industry: Telecommunications
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Nrby ease of use
Pros
Easy to use and lots of features. Constant updates to product.
Cons
Sometime you have to wait for an iOS update to come out for new features.

Response from Ping4
Replied January 2020
Ron, Thanks for taking the time to provide a review of Nrby and your kind words! We will continue to make updates to the product and always appreciate the feedback.
January 2020
Brent from Cass Cable TV
Company Size: 51-200 employees
Industry: Utilities
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2020
Keeping track of business day to day couldn't be easier!
Great! [SENSITIVE CONTENT HIDDEN]is very helpful and I'm looking forward to gaining more knowledge from this software and what more it can do for our company.
Pros
Very user friendly for our company to implement and use on a daily basis. This program gives us the ability to keep track of all that is going on and anything that needs addressed over a large area.
Cons
The only issue we have really isn't a "con" about the software but the ability to use the software on some employee smartphones that are cheap and aren't up to date.

Response from Ping4
Replied January 2020
Brent, Thanks for taking the time to provide a review of Nrby and your kind words! We will continue to make improvements and always appreciate the feedback.
January 2020
John from WOW! Internet-Cable-Phone
Company Size: 5,001-10,000 employees
Industry: Consumer Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
3.0
January 2020
Service
I would like to say once it is fully complete it will work as it should but still learning how to use all of the parts of it.
Pros
The software works good for the most part but there are so glitches with it about opening it really lags to show you where you are at.
Cons
Some of the items ask to many questions that must be answered before you can close the pin.

Response from Ping4
Replied March 2020
Hey John, Thanks for your review! If you are continuing to see software glitches please email support@nrby.com so we can get that fixed. Our team is constantly pushing out new versions of the app so it might just be a simple update. Also, the questions asked are controlled by management so I'd recommend providing them feedback so they can make your job easier!
February 2020
David from wide open west
Company Size: 10,000+ employees
Industry: Telecommunications
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
February 2020
WOW review
Pros
Nrby is an alternate way of tracking jobs and is helpful for the users.
Cons
I have no issues to report. The software has been working fine.

Response from Ping4
Replied March 2020
David, Thanks for your review and kind words!
January 2020
James from WOW
Company Size: 51-200 employees
Industry: Broadcast Media
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
January 2020
It works
It’s alright...but I am not sure it worth whatever we are paying for it.
Pros
It does let my boss know where I am. And what I was doing there.
Cons
Changes get made to system and we have it figure it out on the fly.

Response from Ping4
Replied January 2020
James, Thanks for taking the time to provide a review of Nrby! I hope we can turn your alright comment around and continue to make improvements that raises your likelihood to recommend. If you every have any issues or questions please don't hesitate to reach out directly to support@nrby.com.
February 2020
Mark from Eagle Radio
Company Size: 51-200 employees
Industry: Broadcast Media
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
5.0
February 2020
Tracking assets with NRBY
Like being able to track and have instant status of remote equipment. Also like being able track certain parameters over time.
Pros
I like the graphic interface which follows my location using my phone's GPS.
Cons
Early on, the graphic interface was a bit confusing for some users. It has been improved.

Response from Ping4
Replied February 2020
Hello Mark, Thanks for your kind words on Nrby! We are always looking to improve the user experience so it's great to hear we've done that for you.
January 2020
Jason from WOW
Company Size: 1,001-5,000 employees
Industry: Utilities
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
January 2020
Good idea, mixed opinion
Overall the app works decently and the idea of the app is great. Could use some optimization but other than that its okay.
Pros
The way it tracks time on job sites is useful.
Cons
Freezes and crashes on Android phones, not every time but often enough to be frustrating.

Response from Ping4
Replied January 2020
Jason, Thanks for taking the time to provide a review of Nrby and your kind words! We will continue to make improvements and always appreciate the feedback. The Android app is constantly updated so please check the Google Play Store for the latest release. If you are still having issues you can always email us directly at support@nrby.com!
March 2020
Arlen from WOW! Internet Cable and Phone
Company Size: 1,001-5,000 employees
Industry: Telecommunications
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
March 2020
Worried
When I first started using Nrby my pins would disappear, that’s greatly improved.
Pros
It’s very simple and straightforward to use.
Cons
I’m worried the data collected will be used to decide how long tasks should take in my department. Task in my department can and do range all over the place, so aggregates have little to no value.
Reasons for Switching to Nrby
Company

Response from Ping4
Replied March 2020
Arlen, Thanks for your review! I'd recommend reaching out to management with these concerns. We want to make sure you are as productive as possible but also measured appropriately.
January 2020
Michael from Hiawatha Broadband (Schurz)
Company Size: 51-200 employees
Industry: Telecommunications
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Awesome product
Pros
Although we have been using the nrby app for a short time, I can already see tremendous benefits as it relates to managing my manpower, budget, projects and technicians safety to name a few. The functionality of the product is simple and straightforward so that implementation was quick and smooth. The support we get from [SENSITIVE CONTENT HIDDEN] is extraordinary and I look forward to our continued partnership into the future.
Cons
I have not seen any cons of any kind as of yet.

Response from Ping4
Replied January 2020
Michael, Thanks for taking the time to provide a review of Nrby and your kind words! While you are just starting out with the product, we appreciate the feedback and look forward to continue providing benefits to you and the Hiawatha team.
January 2020
Eric from WOW!
Company Size: 1,001-5,000 employees
Industry: Utilities
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
January 2020
Good tracking software
Pros
Ease of use. Easy to find any ready made reports
Cons
The lack of ad hoc analysis. There is an option, but not down to the detail I look for at times

Response from Ping4
Replied January 2020
Eric, Thanks for taking the time to provide a review of Nrby and your kind words! We will continue to make improvements and always appreciate the feedback.
January 2020
Brett from WOW
Company Size: 5,001-10,000 employees
Industry: Utilities
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
January 2020
Easy
Pros
The product is very easy to use. Easy to set up.
Cons
Pins sometimes disappears. Set a pin at the start of a job, and it disappears when you go back in to close it.

Response from Ping4
Replied March 2020
Brett, Thanks for your review! Please make sure you're operating on the latest version of Nrby. We've fixed the disappearing pin issue. If you are still having issues, please don't hesitate to reach out directly at support@nrby.com.
February 2020
Heather from Long Lines
Company Size: 51-200 employees
Industry: Telecommunications
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
February 2020
Nrby Review
Pros
I like the up to date information that we are all able to access.
Cons
I would like a list of the open troubles.

Response from Ping4
Replied February 2020
Heather, Thanks for your feedback and kind words! We are working on implementing a list on both the dashboard and mobile apps. Keep an eye out for the updates!
January 2020
Brad from WOW
Company Size: 1,001-5,000 employees
Industry: Telecommunications
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
2.0
Functionality
2.0
January 2020
Nrby Review
Pros
It can be a good tool for tracking what work has been completed on a project that has multiple people working it.
Cons
The phone app that we use is very slow and will close on it's own and the info you were trying to put in a pin will be lost.

Response from Ping4
Replied March 2020
Hello Brad, Thanks for your review! I'm sorry to hear you are having issues with the app. Could you please submit a problem report in the app so our engineering team can have a look? To do that, please tap on the Nrby Flower -> Settings -> Submit Problem Report. Our engineering team will have this fixed for you in no time!
December 2020
Barry from Long Lines Broadband
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Functionality
3.0
December 2020
NRBY
Pros
Very easy to follow and and run. Pretty easy to navigate through the app
Cons
I have a IPhone and the only thing that I cant figure out to do is to draw a route out from our plant to the house if we have to lay a temp wire down
February 2020
Lisa from Service Electric Cable TV & Communications
Company Size: 201-500 employees
Industry: Consumer Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
February 2020
Great Option!
Nrby provides us with information and maps quickly in office or out in the field. In our line of work this program type is needed.
Pros
The flexibility of this software is fantastic!
Cons
I have not found anything I dislike at this time.

Response from Ping4
Replied February 2020
Lisa, Thanks for your kind words! We love to hear that the flexibility and map interface is bringing value to you and your team.