ONLYOFFICE Software


 

ONLYOFFICE is a collaborative cloud-based and on-premise office suite suitable for small, midsize and large companies. It caters to individuals, educational institutions, affiliates and nonprofit industries. Additional features include project management, document management, CRM, community, mail and time calendar.

The editor offers co-editing together with chat, comments, revision and other features, and it can be integrated with Sharepoint, Nextcloud, ownCloud, Alfresco, Confluence, CommuniGate, eXO and more. The document management module provides document sharing and collaboration features. 

The projects module includes project hierarchy management, progress tracking with Gantt charts, access rights management and time management features. CRM allows users to manage contacts, deal opportunities and tasks. They can also create invoices and maintain communication history.

ONLYOFFICE is distributed in both free and paid versions, with payment policy depending on the solution. Support is available via email and over the phone. Other help options include FAQs, video guides, live chat and a getting started catalog.

 

ONLYOFFICE - CRM
 
  • ONLYOFFICE - CRM
    CRM
  • ONLYOFFICE - Document sharing
    Document sharing
  • ONLYOFFICE - Gantt chart
    Gantt chart
  • ONLYOFFICE - Project hierarchy
    Project hierarchy
  • ONLYOFFICE - Access-rights management
    Access-rights management
  • ONLYOFFICE - Collaborative editing
    Collaborative editing
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

32 Reviews of ONLYOFFICE

 

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Software Advice Reviews (2)
More Reviews (30)

Showing 1-2 of 2

Stephanie from DBRS
Specialty: Financial Services
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

Did not keep edited changes, had to start project over again

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Wasted my time. Would not recommend.

Pros

It properly displayed docs, but thats about all you can use this software for. It doesn't seem to save changes I make.

Cons

It did not save any of the changes I made on a document I was working on with Google Drive despite saying "Changes Saved". Wasted hours on a project that it didnt save the changes to.

Review Source
 
 

Peterson from p2son production
Specialty: Education
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

It Keeps Me Organized

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

The software does a lot for the price. I find it very useful in keeping on top of my clients. It does require discipline to keep adding things, but it is mostly easy to use. There are little quirks to it, but nothing that makes it unworkable.

Pros

Keeps track of clients throughout the entire process from the moment I make initial contact to the point where I receive payment.
Interfaces w/ my Gmail
Great projects features> I organize projects and then can keep associated contacts and documents.
Wonderful invoice feature

Cons

Does NOT interface with my own email system. Must use gmail or other established providers
Word processing is clunky & hard to export. When I copy in or out of it, it does not include hot links
The various components are not fully integrated.

Review Source
 
 
 
Showing 1-20 of 30

Gilad from CheckPoint
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

Participating in forums meeting and global working groups.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Promoting issues globally among different participants

Pros

A great management option for remote location offices and individuals, it is very good in sharing, editing and managing projects, including a wide support of variety document types.

Cons

I would say the product does not always gives an accurate status using the overview only, sometimes we have to dig a lot in order to receive a small piece of information, also additional logging for administrators/users actions is less available.

Review Source: Capterra
 

Aliza from NewFizz
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Essential thing to see the code with ability to deal with it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Instead of using the big number of different services to manage your projects, deal with bugs and so on just download OnlyOffice and simplify your and your colleague's life, because it is without doubts much easier and convenient to work with all mentioned above processes in one single place. In addition to this abilities to see the codes of different people to prevent mistakes, to have the possibility to improve something before it is too late, to implement important changes and so on are extremely practical.

Cons

The possibility to keep track on different bugs and errors exists in this software and I must admit that it is convenient to use due to abilities to customize the task management, nevertheless, the tasks type distribution must contain some specific visible labels that can emphasize the certain tasks for certain programmers.

Review Source: GetApp
 

Zackary from 777 Bets
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Worthy tool for collaboration

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Regardless of the size of the company I know that OnlyOffice can accommodate all your team, company, and corporation create special abilities for each of them and work without any lags and problems. This is your personal company-channel for collaboration where you can easily communicate the way you need, share any file and stuff like this, prioritizations and different types of access is also the very practical thing. So this software is strongly recommended to any company to create the separate own channel for communication and work.

Cons

Sometimes the discussions among the chats may be very long and after that, it becomes extremely problematic to find anything you may need in the old messages, so in my opinion some kind of specific filters for that must be added here.

Review Source: GetApp
 


October 2017

October 2017

Easy to use; makes sharing and editing documents a breeze.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's very simple to use and the system is set up to be similar to MS Office, which is nice because I don't have to figure out where to go to get to whatever button I need.

Cons

Some of the default settings setup are very strange; I would love to be able to change the default settings without having to go to every document and editing the settings manually.

Review Source: Capterra
 


October 2017

October 2017

Intuitive, Responsive, and Free

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Interface is very intuitive, Rich in Features and Glad that there is a free version provided (Desktop and Community Edition Server)

Cons

Basically, add more features to the Community Edition Pleaseeee!
(Such as adding a proper drop-down list function on Spreadsheet editor)

Review Source: Capterra
 

Eric from Streamline Dental Solutions

October 2017

October 2017

Onlyoffice was quick to install and integrate with our existing infrastructure. Works well!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We are able to collaboratively edit our word and excel docs while maintaining their document formats.
Integration with out owncloud install.
Ease of integration with our existing workflows (as above with integration into owncloud)

Cons

The lack of a detailed change/version log for each document edited and to restore from those previous versions (see google docs)

Review Source: Capterra
 

Michael from Streamline Dental Solutions
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

We are using Only Office as an in-house / self-hosted substitute for Google Docs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It was great to deploy for us and solves a lot of document management issues.

Pros

Full control of our documents including access was imperative for us. Not having to worry about everyone signing up for a Google account since we are on a Microsoft Exchange Online was another bonus.

Cons

The learning curve to get everything setup on the Community edition really does take effort and resources that may be beyond someone who is not IT-savvy or have a team (in-house or external) who can assist with the deployment.

Review Source: Capterra
 

Jack from GeBBS Consulting

January 2017

January 2017

Organization Made Simple

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

With this software, we are able to keep organized and create documents from multiple computers. It is amazing. We love it!

Review Source: Capterra
 

Olga from Management Expert Ltd.
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

I like the product - it meets all our needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our company has used the product for several months and we are very satisfied with it. We recommended it to our partners and they like the product too.

Pros

Good support, enough sets of tools and user-friendly interface

Cons

I think they should have more flexible pricing policy

Review Source: Capterra
 

Marina from SmartSolutions Ltd.

December 2016

December 2016

Good solution for a designer company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We make different kinds of accessories, furniture, interior decoration, designer objects, etc. and we needed a good solution for keeping in order our numerous products. Onlyoffice has a set of tools to accomplish this task. We can share our projects with customers and control the process of production. But we spent a month to learn how to use the product. Fortunately they have help sections on their web site, user forums and support. Thanks!

Review Source: Capterra
 

Jorge

September 2016

September 2016

Good app, Bad support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is a good application, but the support is very bad...we never have a right answer, they take days to answer, and it looks like the company is runned by one single person. Never found out who is the manager, and there is nobody to complaint when you get bad support services. Good software, but for those who do not need a business stability....well...you'll get quite nervous not knowing whats going to happen if there is a problem.

Pros

Good price, lots of features

Cons

Important features are not there (like automatic syncronization with Drive or Dropbox), also photo gallery is missing. No way to your network fellows know when there is a new document on a project,
And no communication with the managers. It looks like the company is runned by a single person, Eugene. This person answers the online chat and will tell you to send the request to support. You do that...and one day later the same Eugene replies! Usually, you get no solution for your problem. Or you just give up.

Advice to Others

It is a good app, but you have to be carefull if you need assistance. It looks like there is a problem with client service management, and when we look to a app, this is a key issue to considere.

Review Source: GetApp
 

Anastasia from Online Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2016

July 2016

Perfect for our business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have discovered ONLYOFFICE for managing our work and found ourselves happy with the tool. What is impressive about it is that it is well organized and intuitive to our great surprise, it consists of the necessary features which are always of help. We appreciate that we can use it easily without the necesety to resort to other apps and with collaboration tools all the tasks are accomplished twice as faster. The work of the support team is also excellent. Thank you for the great product!

Pros

easy to manage, consists of the necessary features, good pricing policy

Cons

there are some bugs

Review Source: Capterra
 

Robert from River Industry Ltd.
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2016

July 2016

I like using it during several months

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've used it during several months and I'm very satisfied with it: good interface, great support and easy to us and understand options

Review Source: Capterra
 

Marty from Barley&Sons Ltd.
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2016

July 2016

Excellent product for my business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have used Only Office for two years and I'd like just to say Thank you for this great and well-functional product and good support!

Review Source: Capterra
 

Helen

June 2016

June 2016

Impressive web office & online document processing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

After a month of using ONLYOFFICE I've decided to drop a line about what it is. ONLYOFFICE is a neatly organized web office suite for corporate communication. It contains a usable project management system with all necessary tools including Gantt Chart, and a convenient CRM. In general, it allows you to have your entire office in the cloud with a diverse range of facilities making communication between team members fast and productive, which is a key factor for companies like ours.

The point that I should surely touch upon is amazing document editors. If you haven't tried online document editors you would be totally impressed. If you have already worked with any of them, those from ONLYOFFICE would turn your life upside down. They are as functional, handy and reliable as desktop MS Office or LibreOffice, but they work online. Your documents are always available for editing and sharing at corporate portal, or in IOS App. Document editors have rich capabilities for reviewing and co-editing in different modes: Fast - shows changes in real time for collaborators and Strict - only after changes were saved. Moreover, you may drop files to a favorite cloud storage Google Drive, DropBox, OneDrive or any other right from your portal.

Pros

A wide range of facilities for business needs, handy feature-rich online document editors, mail client integrated with calendar and CRM.

Cons

Unfortunately for IOS only document editors are available. If I want to l look through my CRM contacts I need to use a browser apart from application.

Review Source: GetApp
 

Alexander

May 2016

May 2016

ONLYOFFICE fulfills all our needs

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

After doing trials with many different systems for project management we decided to move forward with ONLYOFFICE. This solution fulfills all our needs successfully.

ONLYOFFICE permits to delegate tasks to employees, to track the time and team performance, to build a client database with the possibility to link correspondence (you can create a customer sheet which contains all the data - from contact information to tasks to be performed).

With ONLYOFFICE the work became more organized and effective - this system permits everyone to clearly understand their tasks and deadlines he/she faces. Administration get more control of workflow by tracking the time teammates spend on tasks. This allows workers to plan their employment in the most realistic and effective way.

Pros

Full-featured, simple, affordable and easy to use system.

Cons

Sometimes errors occur, but technical support quickly solves problems.

Review Source: GetApp
 

Cruz from Other

September 2014

September 2014

Great

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

ONLYOFFICE's customer support is great. The staff is very helpful and goes above and beyond to ensure that they answer all of your questions. The company answers emails within 48 hours and wait times on the telephone aren't too long. ONLYOFFICE has included a FAQs section and online tutorials on its website and within the CRM software to answer basic and complex questions.

Review Source: Capterra
 

Henry from TC

August 2014

August 2014

Best CRM

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

In my opinion, TeamLab is the one of the best CRM Software I have ever seen

Review Source: Capterra
 

John from IT

August 2014

August 2014

Excellent

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

ONLYOFFICE is a really good and usefull tool, if you search an easy solution to manage multiple tasks for your group or project team.

Review Source: Capterra
 

Brandon from IT Shop

June 2014

June 2014

Awesome product.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Can¿t find any alternative with this range of features.
Awesome product.

Review Source: Capterra
 
 
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