ONLYOFFICE is a cloud-based and on-premise project management solution suitable for small, midsize and large companies. It caters to individuals, educational institutions, affiliates and nonprofit industries. Primary features include project management, document management, customer relationship management (CRM), community management, online document editors, mail management and time management.
The project management module includes project-hierarchy management, progress tracking by Gantt charts, access-rights management and time management features. The document management module provides document sharing and collaboration features. The CRM module allows users to manage customer contacts, deal opportunities and tasks. They can also create invoices and maintain communication history. The solution offers integration with Sharepoint, Nextcloud, ownCloud, Alfresco, Confluence, CommuniGate, eXO and more.
ONLYOFFICE is offered free of cost for the on-premise deployment and in a monthly subscription for cloud deployment. Support is available via email and over the phone. Other help options include FAQs, video guides, live chat and getting started catalog.
Peterson from p2son production
Employees number: 2-10 employees
The software does a lot for the price. I find it very useful in keeping on top of my clients. It does require discipline to keep adding things, but it is mostly easy to use. There are little quirks to it, but nothing that makes it unworkable.
Keeps track of clients throughout the entire process from the moment I make initial contact to the point where I receive payment.
Interfaces w/ my Gmail
Great projects features> I organize projects and then can keep associated contacts and documents.
Wonderful invoice feature
Does NOT interface with my own email system. Must use gmail or other established providers
Word processing is clunky & hard to export. When I copy in or out of it, it does not include hot links
The various components are not fully integrated.
It's very simple to use and the system is set up to be similar to MS Office, which is nice because I don't have to figure out where to go to get to whatever button I need.
Some of the default settings setup are very strange; I would love to be able to change the default settings without having to go to every document and editing the settings manually.
Interface is very intuitive, Rich in Features and Glad that there is a free version provided (Desktop and Community Edition Server)
Basically, add more features to the Community Edition Pleaseeee!
(Such as adding a proper drop-down list function on Spreadsheet editor)
Eric from Streamline Dental Solutions
We are able to collaboratively edit our word and excel docs while maintaining their document formats.
Integration with out owncloud install.
Ease of integration with our existing workflows (as above with integration into owncloud)
The lack of a detailed change/version log for each document edited and to restore from those previous versions (see google docs)
Michael from Streamline Dental Solutions
Employees number: 201-500 employees
It was great to deploy for us and solves a lot of document management issues.
Full control of our documents including access was imperative for us. Not having to worry about everyone signing up for a Google account since we are on a Microsoft Exchange Online was another bonus.
The learning curve to get everything setup on the Community edition really does take effort and resources that may be beyond someone who is not IT-savvy or have a team (in-house or external) who can assist with the deployment.
Jack from GeBBS Consulting
With this software, we are able to keep organized and create documents from multiple computers. It is amazing. We love it!
Olga from Management Expert Ltd.
Employees number: 11-50 employees
Our company has used the product for several months and we are very satisfied with it. We recommended it to our partners and they like the product too.
Good support, enough sets of tools and user-friendly interface
I think they should have more flexible pricing policy
Marina from SmartSolutions Ltd.
We make different kinds of accessories, furniture, interior decoration, designer objects, etc. and we needed a good solution for keeping in order our numerous products. Onlyoffice has a set of tools to accomplish this task. We can share our projects with customers and control the process of production. But we spent a month to learn how to use the product. Fortunately they have help sections on their web site, user forums and support. Thanks!
It is a good application, but the support is very bad...we never have a right answer, they take days to answer, and it looks like the company is runned by one single person. Never found out who is the manager, and there is nobody to complaint when you get bad support services. Good software, but for those who do not need a business stability....well...you'll get quite nervous not knowing whats going to happen if there is a problem.
Good price, lots of features
Important features are not there (like automatic syncronization with Drive or Dropbox), also photo gallery is missing. No way to your network fellows know when there is a new document on a project,
And no communication with the managers. It looks like the company is runned by a single person, Eugene. This person answers the online chat and will tell you to send the request to support. You do that...and one day later the same Eugene replies! Usually, you get no solution for your problem. Or you just give up.
It is a good app, but you have to be carefull if you need assistance. It looks like there is a problem with client service management, and when we look to a app, this is a key issue to considere.
Anastasia from Online Technology
Employees number: 51-200 employees
We have discovered ONLYOFFICE for managing our work and found ourselves happy with the tool. What is impressive about it is that it is well organized and intuitive to our great surprise, it consists of the necessary features which are always of help. We appreciate that we can use it easily without the necesety to resort to other apps and with collaboration tools all the tasks are accomplished twice as faster. The work of the support team is also excellent. Thank you for the great product!
easy to manage, consists of the necessary features, good pricing policy
there are some bugs
Robert from River Industry Ltd.
Employees number: 201-500 employees
I've used it during several months and I'm very satisfied with it: good interface, great support and easy to us and understand options
Marty from Barley&Sons Ltd.
Employees number: 51-200 employees
I have used Only Office for two years and I'd like just to say Thank you for this great and well-functional product and good support!
After a month of using ONLYOFFICE I've decided to drop a line about what it is. ONLYOFFICE is a neatly organized web office suite for corporate communication. It contains a usable project management system with all necessary tools including Gantt Chart, and a convenient CRM. In general, it allows you to have your entire office in the cloud with a diverse range of facilities making communication between team members fast and productive, which is a key factor for companies like ours.
The point that I should surely touch upon is amazing document editors. If you haven't tried online document editors you would be totally impressed. If you have already worked with any of them, those from ONLYOFFICE would turn your life upside down. They are as functional, handy and reliable as desktop MS Office or LibreOffice, but they work online. Your documents are always available for editing and sharing at corporate portal, or in IOS App. Document editors have rich capabilities for reviewing and co-editing in different modes: Fast - shows changes in real time for collaborators and Strict - only after changes were saved. Moreover, you may drop files to a favorite cloud storage Google Drive, DropBox, OneDrive or any other right from your portal.
A wide range of facilities for business needs, handy feature-rich online document editors, mail client integrated with calendar and CRM.
Unfortunately for IOS only document editors are available. If I want to l look through my CRM contacts I need to use a browser apart from application.
After doing trials with many different systems for project management we decided to move forward with ONLYOFFICE. This solution fulfills all our needs successfully.
ONLYOFFICE permits to delegate tasks to employees, to track the time and team performance, to build a client database with the possibility to link correspondence (you can create a customer sheet which contains all the data - from contact information to tasks to be performed).
With ONLYOFFICE the work became more organized and effective - this system permits everyone to clearly understand their tasks and deadlines he/she faces. Administration get more control of workflow by tracking the time teammates spend on tasks. This allows workers to plan their employment in the most realistic and effective way.
Full-featured, simple, affordable and easy to use system.
Sometimes errors occur, but technical support quickly solves problems.
Cruz from Other
ONLYOFFICE's customer support is great. The staff is very helpful and goes above and beyond to ensure that they answer all of your questions. The company answers emails within 48 hours and wait times on the telephone aren't too long. ONLYOFFICE has included a FAQs section and online tutorials on its website and within the CRM software to answer basic and complex questions.
Henry from TC
In my opinion, TeamLab is the one of the best CRM Software I have ever seen
John from IT
ONLYOFFICE is a really good and usefull tool, if you search an easy solution to manage multiple tasks for your group or project team.
Brandon from IT Shop
Can¿t find any alternative with this range of features.
Scarlett from IT Lab
TeamLab is a really good and usefull tool, if you search an easy solution to manage multiple tasks for your group or project team.
Jasmine from Ryanair
Best CRM & Project Management tool!
Alex from Digalex
That's a very simple and intuitive collaboration platform for a medium size digital marketing agency. CRM and Documents are the most popular tools, as we work with a huge number of clients and need to keep all the info in order + regularly updated.
As for the docs, although the online editor is a bit slow so far, the viewer works perfectly even on the iPad. It's convenient to attach files or agreements to the clients profile and have everything in one place .
The only disadvantage I can find is the speed which is sometimes a bit slower than I would like it to be, but the support team (btw very responsive) promised improvements for the next release.