All OnTheClock.com Reviews
1-25 of 539 Reviews
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Anonymous
Used less than 2 years
OVERALL RATING:
5
Reviewed March 2023
Amazing Software
Emma
Verified reviewer
Retail
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
I love how convenient this software is for my employees to use and for me to access their data.
I like the ability to limit where my employees can sign in online. This allows me to make sure remote employees are actually at work when they clock in.
CONSI would like to make it easier to get to the basic login screen for my employees. They often have to go to the more detailed home page first.
Vendor Response
Hello Emma, Thank you for the kind review. Here is the link below that will take your employees directly to our employee punch site. https://www.ontheclock.com/time-clock/ You can save it as a favorite on your browser. Also, we offer a widget/button for you to install onto your website for easy employee punching. The instructional link on how to install this is below. https://www.ontheclock.com/Add-A-Punch-Clock-To-Your-WebSite.aspx Hope this helps! Have a great day! -OTC Team
Replied May 2018
Kai
Insurance, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Great for small businesses!
We have not had any problems that we needed addressed so far.
PROSI appreciate the ease of use. Requires little training for staff and very cost effective for the small busness!
CONSSo far we have been pleased. No complaints.
Reasons for switching to OnTheClock.com
We wanted an online version that would be easy for our virtual assistants. I am happy we did especially during covid.
Vendor Response
Hi Kai, we are very happy to see how easy you find our time clock software to be! Have an awesome day!
Replied January 2021
Courtney
Apparel & Fashion, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2018
User friendly!
For a small business, the cost is very economical.
PROSThe cost, very economical for a small business. Customer service employees are very nice, but still need some training in knowing all functions of the software. Nice to be able to get a hold of a real person so quickly though.
CONSKind of archaic compared to the latest software out there. Visually it could use a few updates and would be great if you could see how much pto you would have for a future date.
Vendor Response
Hello Courtney, Thank you for the review. Due to our company growing we recently hired additional Customer Support Reps who are still in training. We apologize if this has caused an inconvenience for you, but I can assure you that they will be up to speed in no time when it comes to knowing all the functions of our software. You will also be happy to hear that we are currently in the process of updating our website as well. Regarding how much PTO you have for future dates is located under the PTO tab, then select Current PTO & Requests, and from there you can see all employees' PTO info. If you have any questions please do not hesitate to contact us at 888-753-5999. We appreciate your feedback, and have a great day :) -OTC Team
Replied July 2018
Joey
Photography, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Ease Of Use Is A Plus
Time management, specifically with part time and contract workers.
PROSThis product is very user friendly for both employees and administrators.
CONSEverything has been fine for us with this software. We did a test run on a few competitor platforms and that made it easier for us to make the decision to stay with this one.
Reason for choosing OnTheClock.com
te offer of a wide selection of time management as well as leave accrual.
Vendor Response
Hey Joey! We appreciate the amazing feedback!
Replied February 2022
Sam
Automotive, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Co-owner of the business
Very please with it's use and assistance when needed. We are a small company and we will grow and have more users.
PROSIt's easy to use and understand. If I have an issue just a phone call and it's easily resolved. This was refereed to us by another company using this product.
CONSI have found no real issues or complaints.
Reason for choosing OnTheClock.com
Referred by another company and user of your product.
Vendor Response
Hi Sam! Thank you for such a kind review. We are grateful to have you as a user of OnTheClock's. Have a great day!
Replied January 2020
Dan
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed July 2020
Simple, Yet Powerful
This software has allowed me to speed up the processing of payroll, and to administer payroll remotely from the job site.
PROSThe login for staff and administration is simple and quick. The amount of customization is incredible, and more and more features are added frequently. I appreciate being able to export to QuickBooks Payroll using OTC's free converter.
CONSFor the price and ease of use, On The Clock can't be beat!
Reason for choosing OnTheClock.com
On The Clock was just easier to use, and the free trial gave me the confidence to try it.
Vendor Response
Thank you for the great review, Dan. Have an awesome day! -Tim G.
Replied August 2020
samuel
Information Technology and Services, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Total Networx, Inc
Very positive. We needed a solution for PTO requests, approval and tracking. Also PTO accruals. This systems works very well for us.
PROSPTO request and approval process. And PTO tracking.
CONSReporting features. Some navigational aspects are a little confusing for employees.
Reason for choosing OnTheClock.com
Because it suits our needs. This system allows us to post hours in the future and we could not find another system that will do this.
Vendor Response
Hello Samuel, Thank you for your feedback and kind review. If your employees ever need assistance navigating our time clock system, we will be more than happy to assist them. Have a great day!
Replied April 2021
Brian
Insurance, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed September 2020
Great software...very easy to use
It's very easy to understand and to use. Quick to learn
CONSI can't think of anything that I don't like about it.
Reason for choosing OnTheClock.com
Price and ease of use and month to month (no contract).
Mario
Management Consulting, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Brilliant, easy to use, and fantastic customer support
It worked as hoped for right off the bat; and any time I had a question, I received a helpful answer right away.
PROSEase of use AND integration with QuickBooks Online
CONSAll features were what I needed; so I don't have any suggestions to offer at this time.
Reason for choosing OnTheClock.com
Brief descriptions provided by alternatives made their offering(s) look complex.
Vendor Response
Hello Mario, we appreciate the generous review about our time tracking software. We are extremely happy to read how simple and easy our system is for you. Have a great day, -Tim, OnTheClock
Replied March 2021
Fontella
Verified reviewer
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2017
System is easy to use and great price!
Simple system to track hours and paid time off.
PROSTracking of PTO and how easy it is to make a adjustments and corrections if someone misses a punch or forgets to punch in.
CONSI am getting what I need from the system and do not have any cons. The only thing I can think of is I wish I could link it to my payroll company and have the hours go right into my payroll.
Vendor Response
Hi Fontella, Thank you for the great review. We are always so happy to read reviews like this. Have a great day! -OTC Team
Replied November 2017
Sarah
Public Safety, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Amazing Software
We had a time clock system that didn’t integrate with QuickBooks in anyway. Not only have we been able to make our payroll process more efficient, we’ve been able to dial in to gain information over our staffing and what is required.
PROSI switched to this software about a year ago for many reasons. First there were some integrations with QuickBooks to help us make our payroll process more efficient. I love that we can create “jobs” for employees; it’s really helped us to see how we’re going with staffing. I also LOVE their customer service! Anytime I’ve ever had a question or needed help, they do so right away!
CONSI wished it directly linked to QuickBooks but that’s it!
Reason for choosing OnTheClock.com
Pricing and what was offered.
Reasons for switching to OnTheClock.com
QuickBooks Integration
Vendor Response
Hi Sarah! Thanks for sharing your feedback. We would be more than happy to assist with your QuickBooks integration. Please contact us at 888-753-5999
Replied January 2022
David
Furniture, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2020
My 2nd and last time clock system
With the Punch IN and OUT alerts I am able to monitor my jobs without logging into the clock system to see when people come and go.
PROS1) Its user friendly. 2) As the admin and payroll reporting person, it simple for me to get the info I need to report the hours to payroll company. 3) If I need to edit employees times, I can do it in a few steps. 4) I really like that it will alert me when someone punches IN and OUT.
CONS1) It would be nice if the system would not combine the total hours in a bi-weekly cycle. I like to look to see who is getting close to OT each week. 2) during my busy time I have to hire a staffing service. My employees start their week on Saturday. The Staffing Service starts their employees on Sunday. So I have to have 2 separate accounts to track their time. I wish I could combine the 2 accounts so I can see both at the same time. Not a huge deal.
Reason for choosing OnTheClock.com
It was cheap and easy. Other companies gave me a lot of features I did not need.
Reasons for switching to OnTheClock.com
I needed to upgrade to a better system and the software and hardware was above 3k. It did not make since why it cost so much for less than 10 people.
Vendor Response
Hello David, Thank you for the great review. We recently released a new feature that alerts you when employees are approaching overtime. You can set this to alert you at a specific amount of time before they will hit OT. Here is a link for you to learn more: https://www.ontheclock.com/A-Time-Clock-With-Overtime-Alerts-.aspx
Replied January 2020
Sue
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Great Time Clock Solution
I really love the ease of use of this software and have implemented it in two other companies I work for.
PROSWe had tried various time clock machines that failed to work consistently and then I found this software and never looked back. The customer support is superior. Easy set up, super reasonable pricing and it has all the features that my company needs.
CONSNot too long ago they did a "face lift" to the format of the website and I liked the format of the Time Card page before the face lift.
Reason for choosing OnTheClock.com
Loved that it was US based and we could talk directly with the developers if needed. We wanted to get rid of hardware that kept failing and loved that it was cloud based and had GPS tracking. Also, of everything we've tried in the past, it was the cheapest solution and far exceeded our expectations.
Reasons for switching to OnTheClock.com
The biometric fingerprint scanning system always went offline and we are a 24 hour facility and couldn't have a system that kept failing. We tried several other systems prior to that and none worked consistently. We never have a problem with OnTheClock working.
Vendor Response
Hello Sue, Thank you so much for the kind review and feedback. We truly appreciate it.
Replied November 2019
Louie
Printing, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
Absolute Amazing
It has allowed me to save so much time each two weeks with figuring out my payroll for my staff. Plus it has cut out the dishonesty of some employees, who would add time to their time cards, previous to this system.
PROSI love that I was able to get rid of my paper time cards, employees cheating on their times when they would log in and out, and it keep track of the total hours for me, instead of me having to figure everything out every payday, I run one simple report and input that info into my payroll manager.
CONSThe only issues I have, that are the time accumulator that is supposed to help me track sick time, etc is not working correctly, however I have not attempted to contact tech support yet. Also the other thing is, we are in Arizona and we do not change times, but some of my employees show up in the reports and hour off from the other employees and we have been unable to get all of our staff on the same time zones, even though we have configured the settings correctly. Otherwise a great product.
Vendor Response
Thank you for the review! We will have a representative contact you so we can assist you with tracking your employee's sick time. -OTC Team
Replied August 2017
Terrie
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
On The Clock - Very Effective For Our Team!
I really like it. It's awesome to look at "timecards" and see how many labor hours are being charged daily, weekly, etc. No surprises when we do payroll like when we used the Google calendar.
PROSI like everything about this product. Before we used on the Clock, we used the Google calendar to keep track of everyones hours and it was extremely time consuming to run reports, etc. On The Clock is extremely easy and our team members rarely (I mean really rarely) experience any problems with the app!
CONSI do have difficulty remembering how to "add" a punch if someone forgest to clock in. I wish there were an icon on the dashboard to do that. I should remember, but for some reason, I find that hard at times.
Reason for choosing OnTheClock.com
#1 was price; #2 was easability of use.
Reasons for switching to OnTheClock.com
Because our company was groing and we needed a real "system". This has worked really well for us! Thank you!!!
Vendor Response
Hi Terrie, thank you for your valuable feedback and generous review. We would love to help with how to add a punch if need be. Feel free to contact us for assistance. Have a great day, OTC Team
Replied January 2021
Jared
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Great cost-saving alternative to other time and attendance options
As a startup, I am leery of long-term contracts. This is a very nimble software.
PROSLow cost and flexibility. Also, no long term contract.
CONSNew PTO years can sometimes be cumbersome to begin.
Reason for choosing OnTheClock.com
No contract, low cost, flexibility.
Vendor Response
Thank you for the kind review and feedback, Jared. If you ever need assistance with the PTO feature then please do not hesitate to contact us. Have a great day.
Replied January 2020
Robin
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2018
Great company to work with! Easy to set-up. Customer support is friendly and quick to respond.
The software pretty much covers all the bases! The basic software is very user friendly for administrator, managers and employees. It's customizable in several areas as well. It's an really good value for all that you get. Last week, one of my colleagues was looking for a new online time clock service, and I recommended you!
CONSI would like to be able to add text to the "SCHEDULE" function. Ex. Would be nice to be able to include the text OFF on days that employees do not work. Currently, if you don't add any hours, it is just a blank space, which can be confusing.
Vendor Response
Hi Robin, Thank you for the great review and the referral! We are thankful to have customers like yourself! Thank you for the feedback regarding text in the scheduling feature. We will inform our developers about this :) -OTC Team
Replied April 2018
Maita
Hospital & Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed July 2020
Very Helpful
The on the clock app is very easy to use by our staff. Even those who are “tech challenged” have no problem with it. They can also track their hours. As an administrator, I like the feature that tracks employees whenever they are clocked in.
CONSI wish I could email the employees total hours to our accountant who does payroll.
Reason for choosing OnTheClock.com
The most reasonable pricing and we tried it for 30 days and was satisfied.
Vendor Response
Hello Maita, thank you so much for your awesome review! We have some great news regarding an email method to send over your employees' hours to your accountant for payroll. You can simply export your employees' hours via PDF and/or Excel CSV file, save it, and email it to your accountant. BUT we have a simpler option called OnTheClock Pro. This program is designed for accountants to have access to their clients' account and time data for FREE. This is very simple and it streamlines the payroll process, while saving you time. Learn more here: https://www.ontheclock.com/time-tracking-that-connects-accountants-with-clients.aspx Please contact our support team if you have additional question how to invite your accountant to your time clock account. -OTC Team
Replied July 2020
Brad
Accounting, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
On The Clock-One Stop Time Tracking for Small Business
Love OnTheClock and recommend it to everyone looking for a simple, cheap and easy time clock solution.
PROSThis software is very easy to set up, use and customize. Anybody who uses paper time clocks needs to look at this software, it has saved me so much time with several clients. No more adding up time cards, time sheets and tracking down time reports!!!
CONSOccasionally some employees have had issues with the mobile app not working quite right, but that may have been fixed as I haven't had any complaints for a long long time.
Vendor Response
Hello Brad, We appreciate your feedback. We have done a few updates to our mobile app to fix some bugs - this may be why you have not received any complaints in a while. Hopefully this continues and we are very happy to read your comment. -OTC Team
Replied November 2018
Lauren
Construction, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
FUNCTIONALITY
2
Reviewed February 2022
Find an alternative
Less paper
PROSIt's pretty basic. No need for training.
CONSWe've had to remove and re-add employees b/c their username/password combo randomly no longer works. No idea why it's happened. We've just dealt with it because I haven't made finding another time tracking option a priority. I wish you could have more characters in the job name. Ideally, we'd like to include both the address and client's name in the job name. Depending on the length of the street, we sometimes don't even get to put in the entire address (including apt/suite number)
Vendor Response
Hi Lauren, we're sorry to hear about your situation. Please contact us ASAP so we can help resolve your issue. 888-753-5999. We look forward to helping.
Replied February 2022
Ken
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
OnTheClock
We are trying to organize specific jobs with the punches and the employees are not working with us.
PROSQuick end of the pay period totals and exceptional pricing
CONSSometimes the ability for an employee to clock in outside of the building on an app makes me question integrity. Have not had any specific issues though.
Vendor Response
Hello Ken, Thank you for the kind review. You are able to set mobile punching restrictions for your employees if mobile punching is a concern. Also, you have the ability to turn mobile punching off entirely and have them punch in and out by the use of a desktop or other methods that are inside your place of business. If you would like further assistance on this please contact us at 888-753-5999 and we will be more than happy to assist you. Have a great day and thanks once again, -OTC Team
Replied January 2019
George
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
Easy & Affordable
When I took over as CEO of our agency almost 9 years ago, we needed an electronic log in system for a small number of employees. It needed to be web based for our clinical staff in the field. This was an easy and affordable solution for our company. It has helped us streamline our payroll process. Although we have downsized our hourly staff, we still use OnTheClock as our solution for punching in and out. I'd highly recommend it to small companies that need a versatile application for tracking employee time.
PROSEasy to use, nice interface, affordable
CONSMaybe not good for all larger companies, but that would depend on the set up and need.
Vendor Response
Hello George, We truly value your detailed review about our time clock system. Thank you so much for your loyalty to our company and we wish you a great day!
Replied May 2019
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
OnTheClock
An overall simplistic, easy to use time clock for your employees. Accessing your time card to view hours is simple. Submitting PTO time to be approved can be done in less than five steps. And the ease of clocking in and out makes using ontheclock worth it.
PROSMy company has been using ontheclock for a little under a year now. The desktop version is extremely easy to use and learn how to use. Clocking in and out is simple. A perk (for me) is seeing how many seconds you have until the time will change. Submitting PTO is simple and easy to use as well. You can easily access your time sheet and what PTO has been approved and what has been denied or even ones that are still in pending.
CONSI have yet to find a negative thing about ontheclock. It can be slow at times but I do believe that is because of my internet connection and not because of ontheclock.
Vendor Response
Wow, thanks for the great review! We are very happy to read how our time clock is helping your business. Have a wonderful day!
Replied August 2020
Tammy
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed September 2018
Ontheclock software review
I love Ontheclock software. It is user friendly, and be utilized sitting on the beach, and the price is reasonable.
PROSThat it is Web based, that you can track where people are clocking in, that it is easy to onboard/offboard new employees
CONSI find it harder to make a change to a punch or add a punch if the employee either forgot to punch in or forgot to punch in when they arrived. It seems to mess up the time card if there is no entry by the employee first.
Vendor Response
Thank you for the generous review. If you would like any assistance with adding punches to possibly make it easier and more convenient, please do not hesitate to contact us and we will be more than happy to help. Have a great day :) -OTC Team
Replied September 2018