NetSuite OpenAir vs Scrum Mate

NetSuite OpenAir has 34 reviews and a rating of 3.97 / 5 stars vs Scrum Mate which has 14 reviews and a rating of 4.79 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
3.97 / 5 (34)
4.79 / 5 (14)
Ease-of-Use
3.5 / 5
5 / 5
Value for Money
3.5 / 5
5 / 5
Customer Support
3.5 / 5
5 / 5
Functionality
3.5 / 5
4.5 / 5
Last Review Written
August 26, 2021
October 14, 2020
Pros/Cons
  • Pros

  • Tracking project progress and time is the only thing this is good for. Heaven forbid you forget something and you have to start all over.
  • I like the ease of use, seamless integration with most major platforms, flexibility and value proposition.
  • Cons

  • If you are a small company, the assigning of resources can be frustrating, as we are an all hands on deck organization, so resources are often double booked, which can create confusion in OpenAir.
  • The drop downs didn't toggle well and data would have to be refreshed all together to get the correct information in the drop down in case you wanted to see a different client.
  • Pros

  • It is flexible, responsive and the most important there is no need a training for starting using it. You do not need IT for start using and administering it.
  • User friendly, easy to use, logical architecture.
  • Cons

  • Missing mobile app (they are developing it - WIP).
  • Non trivial the use sometimes. The working operation was hard to find for first time.
Pricing Range
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32 Recommendations
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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