NetSuite OpenAir vs Smartsheet
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
3.2 / 5
4.3 / 5
Value for Money
3.7 / 5
4.4 / 5
Customer Support
3.6 / 5
4.3 / 5
Functionality
3.7 / 5
4.3 / 5
Last Review Written
November 22, 2023
October 3, 2024
Pros/Cons
Pros
- Thanks to its integration and customization capabilities, it also extends typical PSA solutions and makes it easy for PSA organizations to track their efforts and be more successful.
- Also easy to evaluate Vacation OFF timing of resource and it will help on OPEX cost estimations and tracking.overall user interface is good and easy to generate reports.easy to integrate with JIRA.
- I like the ease of use, seamless integration with most major platforms, flexibility and value proposition.
Cons
- Lack of integration to the project financials. We struggled with integrating the contract data into the project so we could track profitability real time.
- The very worst thing about it is the astronomically high price. For between 15 - 20 users we were paying over $20K/year.
- The customer service is AWFUL - long waits to talk to people who are reading from a script. Their online help forum, SuiteAnswers, is equally bad.
Pros
- It supports various project management methods, integrates seamlessly with popular tools, and offers impressive automation features that I had never seen before. I find it an excellent software.
- We are able to increase our work agility during our software implementation projects while using this excellent software. Great integrations with other systems.
- With Smartsheet, we are able to automate our projects effectively. I am impressed by the reliability of Smartsheet.
Cons
- The issue is not the software but the person setting it up. It is frustrating to contribute to the poorly designed Smartsheet because of the lead's limited knowledge.
- Someone it is hard to give access to others - but that is user error on our end with the credentials.
- There is a lot to Smarsheets which can be intimidating to new users, and it's not the easiest to pick up with so many options for customization.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
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N/A
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Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
47 Recommendations
23 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
