NetSuite SRP vs Pendo

NetSuite SRP has 12 reviews and a rating of 3.83 / 5 stars vs Pendo which has 194 reviews and a rating of 4.49 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
3.83 / 5 (12)
4.49 / 5 (194)
Ease-of-Use
3.5 / 5
4 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
3.5 / 5
4.5 / 5
Functionality
3.5 / 5
4.5 / 5
Last Review Written
February 28, 2019
October 13, 2021
Pros/Cons
  • Pros

  • Has a lot of features and options for setting up projects and resources. It also has a really good time sheet program.
  • Powerful invoicing and revenue management functionalities based on charges. Fully integrated with NetSuite ERP (reporting on projects in every financial report).
  • Cons

  • Agile Methodology is not supported for Project Management. Integration framework is weak.
  • Having to rely on others to add to categories results in human error usually, meaning time can't be reported unless everyone's game is on point.
  • Pros

  • From there, it's just a matter of what form my outreach takes. NPS is also slick, simple, intuitive, yet you can also customize and ensure a laser focus.
  • Super helpful information to provide to decision makers to show value.
  • Cons

  • Setup for an Angular application was a little difficult.
  • If your application is built in odd ways (as ours is), it can be hard to get guides to deploy correctly. Pendo also has a pooled CS model, which can be frustrating.
Pricing Range
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2021

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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