Paycom

RATING:

4.4

(889)

About Paycom

Paycom offers user-friendly HR and employee-driven payroll technology to enhance the employee life cycle, in a single software. Paycom drives efficiencies, increases data integrity and gives employees power over their HR information through a self-service app. Employees already manage their timecards, PTO, benefits and more. Now they can own their payroll, which results in improved accuracy, reduced employer liability, increased process oversight and unparalleled employee insight into their pay. What is Paycom? Paycom is a human resource and payroll software that provides talent acquisition, talent management, time and labor management and more. How do I use Paycom? Paycom helps users automate the entire process of talent acquisition. It includes a fully featur...

Paycom Pricing

Contact Paycom for pricing information.

Starting price: 

$0.01 

Free trial: 

Not Available

Free version: 

Not Available

Slide 1 of 3

Paycom Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Paycom

1 - 5 of 872 Reviews

Beth

Religious Institutions, 11 - 50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed April 2021

Centralizing HR

User Profile

Brandon

Verified reviewer

Food Production, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

The easy way to manage and view your paycheck and schedule

PROS

The easy and hassle free way to view and manage my paycheck and work schedule at home or on the go

CONS

I didn't have any dislikes about this product.

Reasons for switching to Paycom

Easier overall program and interface with managing my schedule

Vendor Response

We're grateful you took the time to leave us a review, Brandon! It's great to hear Paycom made accessing your information so convenient!

Replied January 2024

User Profile

Alan

Verified reviewer

Hospital & Health Care, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2023

Paycom simplifies payroll processes for our company

Employees will be responsible for their own actions going forward. Our company's cultural flaws have been exposed through Paycom software. It's making us evolve, but in a positive direction.

PROS

Your sales representative and the service staff are committed to answering your inquiries and resolving any problems that may arise. I've worked in similar roles with other services before, and they're just not the same.

CONS

Since our previous leader left the organization, communication with our new leader has been difficult. No one else was as helpful in guiding me through the steps as he was. Considered myself safe because I had previously used Paycom. I was completely unfamiliar with the Betti component.

Reasons for switching to Paycom

Numerous configurations are accessible within the system. They deliver exactly what they say they will. It's both good and horrible in exactly the ways the salesperson described. Strong team of implementers, too.

Vendor Response

We are happy to hear that Paycom's software has been instrumental in your organization's growth. Our team is committed to providing solutions that meet your specific needs and we appreciate your trust in us.

Replied August 2023

Morgan

Chemicals, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2024

Streamline into one system!

Amazing - from start to finish! Very efficient and timely.

PROS

The customer support was amazing. [sensitive content hidden] were an amazing team.

CONS

The timesheets were difficult to read for overnight employees.

Reason for choosing Paycom

The indeed savings and everything is streamlined into one system with Paycom.

Reasons for switching to Paycom

Two different systems, not user friendly.

Vendor Response

Morgan, we're thrilled to read your review! We're especially happy to hear you've had a positive experience with our customer support team. Thank you for the 5-star review!

Replied May 2024

James

Consumer Services, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed October 2023

Beware of Cost and other claims

We have had a bad experience with Paycom. They are a petty, unethical company. The salespeople do not accurately represent the costs of the system. Paycom over billed us by $100K in the first 12 months of the contract because they put the “wrong” rates in. Shame on us for not noticing this sooner, but when we did they would only pay us back $75K over 3 months! They said $25K of the disputed amount we “signed” up for. The implementation was also sloppy as many of the integrations that they had promised were not working. It was a revolving door of consultants trying to help us. I will give them credit for having a good mobile app and marginally better reporting, but if you are with ADP or UKG, think twice about switching. I am happy to talk about my experience.

PROS

Mobile app is good as is the reporting in general.

CONS

Fees that were charged were wrong and sales people did not thoroughly explain the billing process. Very opaque.

Reason for choosing Paycom

Claims of better reporting, better user experience.

Reasons for switching to Paycom

UKG service and software was not good.

Vendor Response

Hi, James. We've connected with the team serving your organization and understand they have been in contact with you to help resolve your concerns. We recommend working with them as they will be able to assist you. If you need anything further, please email us at feedback@paycomonline.com.

Replied October 2023