Paycom
About Paycom
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Most Helpful Reviews for Paycom
1 - 5 of 851 Reviews
Beth
Religious Institutions, 11 - 50 employees
Used more than 2 years
OVERALL RATING:
4
Reviewed April 2021
Centralizing HR
Brandon
Verified reviewer
Food Production, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
The easy way to manage and view your paycheck and schedule
The easy and hassle free way to view and manage my paycheck and work schedule at home or on the go
CONSI didn't have any dislikes about this product.
Reasons for switching to Paycom
Easier overall program and interface with managing my schedule
Vendor Response
We're grateful you took the time to leave us a review, Brandon! It's great to hear Paycom made accessing your information so convenient!
Replied January 2024
Alan
Verified reviewer
Hospital & Health Care, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Paycom simplifies payroll processes for our company
Employees will be responsible for their own actions going forward. Our company's cultural flaws have been exposed through Paycom software. It's making us evolve, but in a positive direction.
PROSYour sales representative and the service staff are committed to answering your inquiries and resolving any problems that may arise. I've worked in similar roles with other services before, and they're just not the same.
CONSSince our previous leader left the organization, communication with our new leader has been difficult. No one else was as helpful in guiding me through the steps as he was. Considered myself safe because I had previously used Paycom. I was completely unfamiliar with the Betti component.
Reasons for switching to Paycom
Numerous configurations are accessible within the system. They deliver exactly what they say they will. It's both good and horrible in exactly the ways the salesperson described. Strong team of implementers, too.
Vendor Response
We are happy to hear that Paycom's software has been instrumental in your organization's growth. Our team is committed to providing solutions that meet your specific needs and we appreciate your trust in us.
Replied August 2023
Michael
Executive Office, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Paycom - Review
Very good overall experience with Paycom.
PROSUser friendliness and communication with HR module
CONSThere is no Pre-Note options for direct deposit checks
Reasons for switching to Paycom
Not user friendly, had trouble running reports, very high price. It was called Ultipro at the time
Vendor Response
Thank you for your feedback and review, Michael! We're happy to hear Paycom has been easy to use and simplifies HR tasks for your organization! We appreciate your advocacy and partnership.
Replied February 2024
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2024
Paycom staff don't know their own software to be able to address customer issues
Below average on a good day. Send 10 emails and no one can help or acts like they want to help.
PROSReports are pretty good and useful. But you have to train yourself.
CONSCustomer service is poor. Software is clunky and tons of stuff you don't need. Hope you never need to have an issue fixed. Not one person there knows anything other than to try and upsell you something you don't need.
Reasons for switching to Paycom
Bought their sales pitch and regret now.
Vendor Response
Client service is our top priority. We're disappointed to read your review as the experience you're describing does not align with Paycom's standard. Please reach out to our team at feedback@paycomonline.com so we can learn more about your experience.
Replied February 2024