All Paycor Reviews

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Anonymous

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed March 2024

Paycor Review: Has made payroll a breeze!

User Profile

Cortney

Verified reviewer

Consumer Goods, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Paycor Makes My Life So Much Easier

Highly satisfied with the product and I recommend it to everyone!

PROS

Paycor has given us a cost savings as well as time savings. The integration between Applicant Tracking (which is amazing) and Onboarding has reduced our time to find, hire and set up new employees. Payroll processing time is dramatically faster as well as the time clock integration makes payroll easier. There is a great analytic component. The team is very helpful and we are seeing huge savings over ADP.

CONS

The tax component has been the only part that has been a little difficult. The time to get a response from this team is pretty long and it's not possible to contact them directly.

Reason for choosing Paycor

Care for our mission, features and cost

Reasons for switching to Paycor

Cost, lack of customer service and unnecessary steps to process payroll.

Vendor Response

Hello Cortney, thank you so much for your positive review! We are delighted to hear Paycor has saved you time and money and that you are enjoying our onboarding product. I do see your concern about the tax team and I wanted to let you know that we have hired many additional members to this team. We are continuing to make optimizations to our service model and invest in our customer experience to ensure we are consistently delivering the highest level of customer service. If you have any additional comments please feel free to reach out to me direct at paycorlistens@paycor.com as I believe your feedback could be very helpful.

Replied September 2022

User Profile

Amanda

Verified reviewer

Hospital & Health Care, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Paycor handles payroll, hiring, time tracking and onboarding

The Paycor platform is intuitive and straightforward. You can set up your dashboard the way you like it so that you always have quick access to the information you use most.

PROS

We are able to meet all of our human resources technology requirements with the help of Paycor. The convenience of having payroll, scheduling, recruiting, etc., all in one easy-to-use system outweighs the "clunky" nature of the software at times.

CONS

Paycor has holes in their reporting. Reports are difficult to store, and often they don't even run. I also find the customer service to be wanting, as I am frequently ignored.

Reasons for switching to Paycor

Human Resources, Supervisors, and all employees use Paycor on a regular basis. We use Paycor as our central center for all business communications, including hiring, timekeeping, onboarding, and payroll. There are a ton more things to add to paycor than what's shown here.

Vendor Response

Thank you for your review of Paycor. We appreciate your feedback and are glad to hear that our platform has been able to meet your human resources technology requirements. We understand the convenience of having payroll, scheduling, recruiting, and other HR functions all in one easy-to-use system. Regarding your concerns about reporting, we apologize for any difficulties you have experienced. We are continuously working to improve our reporting capabilities and appreciate your feedback on this matter. We will take your comments into consideration as we strive to enhance our reporting features. We are sorry to hear about your experience with our customer service. We aim to provide excellent support to all our customers and apologize if you felt ignored. We will address this issue internally to ensure that our customer service meets the highest standards. We are pleased to hear that you find our platform intuitive and straightforward. Customizing your dashboard to have quick access to the information you use most is one of the key features we offer, and we are glad it has been beneficial to you. Thank you for choosing Paycor as your central hub for all your HR needs. We appreciate your business and will continue to work on improving our platform and services based on your valuable feedback.

Replied September 2023

Michael

Health, Wellness and Fitness, 501-1,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed January 2024

Paycor review

Solid experience and system has evolved.

PROS

Recruiting and onboarding module great funcionality and processes.

CONS

Implementation was long and drawn out, needs improvement.

Vendor Response

Thank you for your review of Paycor. We appreciate your positive feedback on the recruiting and onboarding module, and we are continuously working to improve our implementation process based on your feedback. We are glad to hear that you have had a solid experience with our system, and we appreciate you considering Paycor as an alternative to ADP Workforce Now.

Replied January 2024

Anonymous

51-200 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

FUNCTIONALITY

3

Reviewed March 2024

Pros and Cons

PROS

For hiring, onboarding, performance tracking and other HR tasks.

CONS

Completely unintuitive, zero support, no one responds to inquiries

Vendor Response

Thank you for your feedback. We appreciate your positive comments about the various HR tasks our platform supports. However, we apologize for any inconvenience you may have experienced with our user interface and support. We take your concerns seriously and will work to improve in these areas.

Replied March 2024

TERESA

Verified reviewer

Hospital & Health Care, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2023

Move from KGS to Paycor

It was a little rough at the beginning but things were worked out and we are moving smoothly now. Lots of webinars and fun things offered to learn more about the products capabilities. Ready to go to the users conference in April 2024 to learn more.

PROS

Super easy to administer and make changes to things like job titles and benefits. Employees love the app! Online recruiting and direct integration into HR/Payroll upon hiring makes things seamless.

CONS

We just have a shift differential that Paycor isn't able to calculate so I have to do it manually.

Reason for choosing Paycor

it came down to which product would offer us the most services, was easy to navigate and reasonably priced.

Reasons for switching to Paycor

The specific product we were using was going to sunset at the end of 2023 so we had to make a change. We decided to see what all was available within the market. We liked Paycor's simplicity. The administration of this product is way more simple than Kronos was.

Vendor Response

Thank you for your review and for choosing Paycor as your HR and payroll solution. We are glad to hear that you find our system super easy to administer and that employees love the app. We apologize for the inconvenience regarding the shift differential calculation, and we appreciate your understanding in manually handling it. We understand that finding a solution that offers a wide range of services, ease of navigation, and reasonable pricing is important, and we are pleased that Paycor met your criteria. Thank you for choosing Paycor and we are here to support you throughout your HR and payroll needs.

Replied December 2023

Jenny

Non-Profit Organization Management, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2024

Excellent HCM Software

PROS

Paycor helps us organize our employees' information fairly seemlessly.

CONS

Issues with reports and flow of information between benefits and payroll

Vendor Response

Thank you for your feedback! We're glad to hear that Paycor's HCM software has been excellent in helping you organize your employees' information seamlessly. We apologize for any issues you may have experienced with reports and the flow of information between benefits and payroll. We appreciate your input and will work to address these concerns to ensure a smoother experience for you in the future. Thank you for choosing Paycor as your HCM software provider.

Replied March 2024

Suresh

Mechanical or Industrial Engineering, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

An Amazing HR Solution For Business

PROS

What I like most about Paycor is that it makes handling HR matters easy It comes with amazing time tracking features and has been very helpful when it comes to employees scheduling

CONS

With Paycor, there hasn't been any major concern

Vendor Response

Thank you for your positive review of Paycor as an amazing HR solution for businesses. We are glad to hear that you find our platform easy to use for handling HR matters, and that our time tracking features and employee scheduling have been helpful. We appreciate your feedback and are committed to providing a seamless experience for our customers. If you have any further suggestions or questions, please feel free to reach out to us.

Replied January 2024

Kelli

Medical Practice, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed February 2024

User of Paycor

PROS

I liked how easy it was to access and how well it adapted to any power outages or wifi crashes.

CONS

Having to verify the sign in every time to clock in and out

Vendor Response

Thank you for your review!

Replied February 2024

Nicholas

Construction, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Paycor Overview

I would recommend the product to any business.

PROS

Ease of use. Simplicity sells and being user friendly makes it easy to help understand and train fellow co-workers.

CONS

Every time I go into Paycor I need to login. Which means security is high but it takes an extra step to access my information.

Vendor Response

Thank you for your positive feedback! We appreciate your recommendation and are glad to hear that you find Paycor easy to use and user-friendly, despite the extra step of logging in for added security.

Replied February 2024

Olivia

Hospital & Health Care, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed February 2024

Paycor review

PROS

It shows my pay stubs & my schedule and is easy to work with

CONS

Nothing everything is good I just have to get used to it

Vendor Response

Thank you for the review!

Replied February 2024

User Profile

Andy

Verified reviewer

Food & Beverages, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed March 2020

Lots of Headaches, Poor Support

Moving from paper onboarding processes, Paycor has brought clear improvements to our workflows. However, the consistently poor customer support and the Paycor team's lack of ability to resolve issues with our account has us exploring other options.

PROS

Scheduling - Pro version offers a team chat function that is a decently effective team communication tool (think simple Slack), and offers solid scheduling flexibility for employee scheduling that fits our business needs. We needed an option that allowed employees to communicate their availability on a week-to-week basis and Paycor's option largely supports that. Easy to learn - really, the system is pretty easy to learn and get up to speed for new users. Onboarding - certainly offered a cleaner and easier onboarding experience for new hire paperwork than our prior system.

CONS

Customer support - Support teams seem overwhelmed at all times. You never reach "your" customer service rep as they are busy serving 300 other clients like you. They lack follow through on completing tasks (expect to do some hand-holding) and follow up communication is poor. Integration - no real ownership from the implementation team to help us successful onboard. Communication from Paycor team was severely lacking throughout the onboarding process. Multi-systems - ATS, Scheduling, Benefits, and HR are really 4 separate systems integrated together. They mostly play nicely until they don't. Makes for an awkward user experience at times too. Buggy - We have experienced on-going software issues that have yet to reach a resolution. Feedback from us and other Paycor users in the Paycor Ideas channel seems to show a small response, desire, or ability to make improvements from user suggestions.

Reason for choosing Paycor

The scheduling side of the platform was the biggest draw to Paycor for our team as we compared it to competitor options. This aspect of the system has largely delivered the benefits we were hoping for, but other aspects of the experience are pushing us to reconsider other options for our HR Software platform.

Vendor Response

Hi Andy, thank you for your feedback. I just wanted to let you know that we value your insights and I have shared them with the team to help us improve. In the meantime, if there is anything I can do to improve your experience, please email me at paycorlistens@paycor.com. We hope you have a wonderful day.

Replied March 2020

User Profile

Mostafa

Verified reviewer

Accounting, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2023

The role of Paycor application in my professional life

When we talk about the ideal application, this application is at the first in the list. It has a beautiful history with me. I hope that this application will always exist

PROS

The performance of job posting, candidate management, preparation of payroll and its access to employees are among the most important stages in any application, and this application is distinguished in these roles and these jobs

CONS

The tax compliance tool must evolve and you to include all tax obligations and apply them to all tools available within the application

Reason for choosing Paycor

When you have a tool that you can do everything with, I used this application that I can do everything with

Vendor Response

Thank you for your review and for sharing your positive experience with Paycor. We're glad to hear that our application has been able to meet your needs in terms of job posting, candidate management, payroll preparation, and employee access. We appreciate your feedback on the tax compliance tool and agree that it's important to continually improve and evolve our tools to better meet the needs of our users. We're thrilled that you chose Paycor over other alternatives, and that our application has become your go-to solution for your professional needs. We value your loyalty and look forward to continuing to provide you with the tools and support you need to succeed. Thank you for your continued use of Paycor, and we hope to be your preferred application for years to come.

Replied March 2023

Merrily

Transportation/Trucking/Railroad, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed April 2023

Paycor Payroll

Good

PROS

Ease of processing payroll, direct deposits, time off requests

CONS

The timekeeping function is very antiquated. The available reports and report builder is not user friendly at all.

Reason for choosing Paycor

Free implementation

Reasons for switching to Paycor

They went out of business and switched us over to Paycor

Vendor Response

Thank you for your review of Paycor Payroll. We're pleased to hear that you find our platform to be easy to use for processing payroll, direct deposits, and time off requests. We apologize for any difficulties you may have experienced with the timekeeping function and report builder. Our team is always working to improve our platform and your feedback is important to us. We understand that you were previously using ADP Workforce Now and Paychex Flex, and that you were switched to Paycor when they went out of business. We're glad that we were able to provide a smooth transition for you. Thank you for choosing Paycor Payroll and for your business. We appreciate your feedback and look forward to continuing to serve you.

Replied April 2023

Joni

Mental Health Care, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2023

Customizable HR System that meets our needs

I love Paycor. Great product, great customer service and add-on services like educational opportunities for HR professionals.

PROS

We are a non-profit that works with a lot of different funders who require detailed and accurate time and payroll reporting. We also have many different lines of business. I love how customizable Paycor is and the ease of setting it up to meet our specific needs. The implementation team went above and beyond to get us set up quickly when our former payroll provider went out of business. They worked on our various reports until they fully met our needs.

CONS

I like the performance management section of Paycor. We are highly regulated and are required to score employees on their job-specific job competencies. Paycor's performance review system was set up more for companies with a pretty generic approach to the reviews. We were able to customize the reviews to meet our needs but it took more set-up than anticipated.

Reason for choosing Paycor

Paycor had all the features we needed and wanted and a competitive price.

Reasons for switching to Paycor

Alerus left the payroll business.

Vendor Response

Thank you for sharing your experience with Paycor. We are thrilled to hear you're finding our system customizable and efficient for your organization's needs, especially given the nature of your operations. We're also happy to know that our team could assist you promptly during the transition. Regarding your concern about our performance management system, we appreciate your feedback. We strive to make our system as adaptable as possible, and we acknowledge that it might involve an initial setup to fully tailor it to specific needs. We continue to work on improving the ease of customization. We are pleased to have you in the Paycor family and appreciate your acknowledgement of our commitment to customer service and education for HR professionals. We look forward to providing you with continuous value and support.

Replied June 2023

Tiffany

Consumer Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2023

Great product with a few tweaks

In our early days of implementation and onboarding the system, everything was great. During the pandemic, we experienced a great deal of service issues, but I feel strongly that Paycor recognized those issues and is doing a wonderful job of resolving those issues and communicating the changes/additions they are making to better service their customers.

PROS

The initial implementation of our first client ID was seamless. We then acquired another company and had to set up a separate Client ID for them. That process was a bit more complicated and it took some time to get the two Client IDs to mirror each other, but now everything is working seamlessly. We love the HR, Payroll, Time Off Tracking and Applicant Tracking Systems. The modules are easy to use and any questions or issues we have are answered timely.

CONS

The Learning Management System is not great. It's very difficult to use, and even though I've gone through the Administrator training, I am still having trouble using this module.

Reason for choosing Paycor

I liked the look and feel of Paycor's system over Paycom.

Reasons for switching to Paycor

We were looking for an all-in-one solution that was also budget friendly.

Vendor Response

Thank you for providing such detailed feedback! We're delighted to hear that the HR, Payroll, Time Off Tracking, and Applicant Tracking Systems have been beneficial for your business. We understand that certain aspects, like our Learning Management System, may present challenges, and we're committed to enhancing our offerings based on user experiences like yours. We appreciate your patience and understanding during the pandemic, and we're always striving to improve our services and communication. Your continued trust in Paycor is greatly valued.

Replied August 2023

Hussein

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Payroll master tool. Industrious and dependable.

Quick and accurate performance. Paycor is a must have software. It has reduced paperwork on tax compliance and payment tracking.

PROS

It is always in order to respect other people's rights. Paycor brought me one the best capabilities to keep my employees committed and motivated to do more. I easily track their payments to make sure they're accurate. Paycor is easy to use and I can access it easily from any device. The autorun features keeps it at the top.

CONS

Paycor is good. It helped me jumpstart major payroll needs to greater heights.

Reasons for switching to Paycor

Paycor has superb visibility to activities around. It gives more control compared to Gusto.

Vendor Response

Thank you for your positive review of Paycor! We are thrilled to hear that our payroll tool has been instrumental in keeping your employees committed and motivated, while also providing accurate payment tracking. We appreciate your feedback on the ease of use and accessibility of our platform. We are committed to providing excellent visibility and control over payroll activities. Thank you for choosing Paycor and for sharing your experience with us!

Replied November 2023

Daniel

Non-Profit Organization Management, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed October 2023

Great platform, continuously improving!

PROS

Paycor provides a TON of training opportunities to make sure end users can feel confident in navigating the various platforms.

CONS

Often, service and communication can be lacking. Paycor certainly has taken steps to improve this, but there are still times where service leaves you wanting.

Reason for choosing Paycor

Cost ended up being the biggest driver. Platforms looked similar, but as a non-profit cost meant the most to us

Reasons for switching to Paycor

Cost, and moving 3 agencies with different systems under one unified system.

Vendor Response

Thank you for your feedback! We're glad to hear that you find our training opportunities helpful in navigating our platforms. We appreciate your input regarding service and communication and are continuously working to improve in these areas. We understand that cost was a significant factor in your decision, and we're pleased to have provided a cost-effective solution for your non-profit organization. Thank you for choosing Paycor to unify your systems and support your agencies.

Replied October 2023

Kim

Hospital & Health Care, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed June 2019

Paycor Services Review

Overall experience has not been a positive experience. Customer service being at the forefront. We have a dedicated customer service relations manager, however, when raising concerns he has not resolved these and only directs back to our customer service contact.

PROS

1) I do like that there are a variety of options that we can utilize with payroll, HR, time and attendance, performance management, applicant tracking and benefits.

CONS

1) Customer Support is poor! Each service (Payroll, Time&Attendance, HR) have their own support contacts. When trying to reach them, they are never available via phone. You have the capability to e-mail directly but don't always get a fast response (fast to me is within 12-24 hours). I have to continuously send follow-up e-mails to check on status of issues or questions. 2) They have a variety of different systems to use (payroll, HR, applicant tracking) but each system does not always talk well to each other since they were different technologies that created them. For example, the applicant tracking system was under Newton Software so they handled any technical issues. 3) There are different roles in the system and when asking for how-to guides for these roles, for example a manager role, I was told I needed to test and create myself as each system is unique. 4) I came in after the organization had started using their services. As a new person in my role, I wanted to find out what functionalities that we have available to us as I know there are more functionalities available but have not been provided with what these are, only learn as I go or if I ask the right questions. There is training provided but again that is very brief and doesn't go deep into what the system can do. The reason Paycor states can't provide as each client is unique. Very unfortunate as would like to get the most bang for our buck!

Tami

Higher Education, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Payroll software that meets business needs

Paycor has helped me become more efficient in process payroll, tracking time cards and running third party reports.

PROS

The report functionality is fantastic. I like having the ability to customize reports, this saves me a lot of time. I also like the ease of the software and the great customer service Paycor provides.! Paycor also continues to listen to customer feedback and make improvements.

CONS

I like all the functions of Paycor, this isn't anything I dislike but the onboarding doesn't really work for us since we don't hire on an every month basis. I couldn't justify the cost but if we did I would definitely use it.

Reason for choosing Paycor

Cost and functionality

Reasons for switching to Paycor

Functionality and cost

Julie

Marketing and Advertising, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed November 2022

Stay away from Paycor - our experience has been disastrous

There is a complete lack of client service and once the product is sold, you are on your own to implement it on the terms they set. Once implementation is behind you the only available support is the help desk, and the resources are limited causing long wait times, and typically an inability to handle the problem presented. The customer service reps complain as well, but seemingly to no avail. We have a simple-to-resolve tax case that should take 1/2 to complete, which has been pending for almost three months despite periodic follow-ups. There is no ability to talk to the person handling the matter or to get any insight into what the holdup is. Most importantly, however, Paycor has a complete disregard for their customers. On the feedback site, customers comment on dissatisfaction with various features/make certain requests for correction/improvement, and are completely ignored. Most recently, Paycor changed the navigation within the site, making it much less efficient and user-friendly, and taking the site backwards. Over 3500 client comments have been posted complaining about the change; nothing has been done. Steer clear from Paycor - it is not on par with other providers and a very disappointing experience.

PROS

Integration proved not to be easy and was cumbersome; at this point we like little about this software.

CONS

The software is limited in functionality, the reporting is not robust and has gotten worse, the name fields are limited preventing one from capturing legal and professional names in the manner our employees and management desire, there is no common leave calendar which can be shared with all employees, and no holiday schedule which could be set up and instead a separate accrual plan had to be set up and assigned to each employee, we are beyond frustrated with Paycor and very much regret our decision to move to it as our HR/payroll system

Reason for choosing Paycor

We thought the visual presentation of the employee data was appealing and thought there was good reporting and customer service behind the product -that proved not to be the case.

Reasons for switching to Paycor

We were attempting to get a stronger user and administrative experience.

Vendor Response

Hi Julie, we apologize that you did not have the implementation or support experience that we have committed to deliver. I have shared your feedback with senior leadership which will be very valuable in bringing about positive change. We are continuing to heavily invest in both areas you mentioned to ensure we are consistently delivering the best customer experience possible. If you are still experiencing issues (for example your tax case) please email me with your client ID at paycorlistens@paycor.com so that I may escalate your account. I do want to caution that many tax notice cases require a lot of back and forth with the IRS to which we have no control over their response times.

Replied November 2022

Linda

Hospital & Health Care, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed February 2023

Terrible experience with Paycor

Has been very painful every day/week since the start.

PROS

Timecard maintenance WAS easy and very few steps to correct/maintain/approve.WAS is due to them making changes that we feel took steps backwards. What was 2 clicks is now 5!

CONS

Sales persons did a great job selling a product that CAN NOT deliver. Every step from set up to the daily use of this program has fallen short. Starting with day 1 - they took one of our name badges to test - said they would work with their clocks and software. Then day before going live the clocks where hooked up and the badges didn't work! Our staff now have to punch in numbers to clock in/out. We just acquired a new facility and started working with a team 1.5 months before needing to go live and we are now 2 months live and still having major program, use, report issues! (only 15 employees in this company)There implemation teams are SO BAD, DON"T FOLLOW THUR and JUST DON"T TAKE CARE OF THINGS.They like to submit problems to IT - which is a black hole (aren't resolved and work arounds have to be done)

Reason for choosing Paycor

What they where suppose to deliver

Reasons for switching to Paycor

Not my decision

Vendor Response

Hello Linda, I am very sorry to hear about your experience. One of our guiding principles is to put our customers first, so please know we take this seriously. I have brought your feedback to implementation leadership to look into the issue. Thank you for bringing this to our attention.

Replied February 2023

User Profile

Molly

Verified reviewer

Hospital & Health Care, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed August 2023

Decent option, robust, but woeful support.

Overall, the system would be great if not for some bad practice by the humans running the operation. It's a tool, it has all the functions, if you HR in a company it will help you HR, IF Paycor doesn't muck it up for themselves.

PROS

Onboarding, helping reduce paper and sharpen HR processes, employee self-service, 360 benefits

CONS

Extraordinarily unhelpful CIS team, they are utterly inept. There are some front-line support folks who are really great who have spent literally hours with me trying to contact other teams inside of Paycor about issues, but the fact that I have had to squeeze in hours of sitting on the phone with support trying to regain access to me account when I am also overseeing orientation, recruiting and we are running payroll... Paycor has got in it's own way by creating an issue and obstructing my ability to do my job. From Paycor support accessing accounts unannounced and triggering alarming emails about unrecognized devices accessing Admin accounts, to Paycor's investigative teams shutting down Admin access and not reinstating in a timely manner (which essentially castrates an Admin's ability to perform one's job in HR, Payroll and Recruiting) and being completely unreachable for literally weeks is one reason I cannot recommend Paycor to anyone. I feel bad for the helpful folks I've encountered in front-line support who have been as helpless as I have been in the face of a completely unresponsive fraud investigation team, they are not to blame, but overall the way to company operates regarding the most essential functions for EOY forms and reporting and supporting administrators is absolutely abhorrent.

Reason for choosing Paycor

features, cost

Reasons for switching to Paycor

The EMR where our HR & Payroll modules were housed was being sunset and our facility was moving into a new EMR which did not host these functions.

Vendor Response

Thank you for sharing your experience with Paycor. We appreciate your positive remarks on our onboarding and HR features, and we're also deeply concerned about the support issues you've faced. We understand how crucial timely support is, and we want to assure you that we've recently implemented a 31% increase in our support staff to address these concerns and provide a more efficient response. We're committed to continuous improvement and hope that your future interactions with us reflect the high standard we strive for.

Replied August 2023

Barb

Non-Profit Organization Management, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed November 2023

Paycor User

I appreciate Paycor recognizing where they are lacking and try to fix it. The new "upgrades" that I have seen recently are headed in the right direction.

PROS

I like that, more recently, Paycor has added more programming to make it a more complete HRIS. I like the fact that they identified that there was concerns around customer service and added additional features to help in that area. One area I found helpful and received quicker response time was by filing a "case" to help resolving a less time sensitive issue.

CONS

Getting to customer service was not always the best. Once I was able to connect with a human, the customer service was great but that may have been a long wait to get to that point of service The trainings could be better. I feel that they have a lot to offer but it can be cumbersome to find. Some of the documentation I did find was outdated and not helpful.

Vendor Response

Thank you for your review. We are glad to hear that you have noticed the improvements we have made to our HRIS, particularly in response to concerns around customer service. We apologize for any difficulties you experienced in reaching customer service, but we are pleased to hear that once connected, the service was great. We appreciate your feedback regarding the trainings and documentation, and we will work on making them more user-friendly and up-to-date. We are committed to continuously improving our services and appreciate your recognition of our efforts. If you have any further suggestions or feedback, please let us know.

Replied November 2023

Anonymous

51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2023

Paycor was nice but more expensive than others

Our overall experience with Paycor was favorable. Their support staff was helpful and easy to work with, and things ran smoothly for the most part. Any issues were quickly addressed.

PROS

Some of the things liked most about Paycor include ease of timesheet entry from the employee's perspective, and ease of timesheet management from a manager's perspective. Their online applicant portal was just what we needed to transform our job application process from hardcopy to digital, and helped make onboarding new employees lots easier than what we had been accustomed to.

CONS

The primary reason we decided to switch away from using Paycor was the increasing costs. Additionally, some features were being offered by competitors that Paycor did not have at that time.

Vendor Response

Thank you for sharing your positive experience with Paycor. We are glad to hear that you found our timesheet entry and management features easy to use, and that our online applicant portal helped streamline your job application process and onboarding of new employees. We appreciate your feedback regarding our helpful support staff and prompt issue resolution. We understand that cost is an important consideration, and we apologize if our pricing did not align with your expectations. We continuously strive to provide competitive pricing while delivering high-quality services. We also appreciate your feedback regarding the features offered by our competitors, and we are constantly working to enhance our offerings to meet the evolving needs of our clients. Thank you for choosing Paycor, and we hope to have the opportunity to serve you again in the future.

Replied December 2023

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