This system allows us to manage our staff effectively, from hiring to paying them. This program handles all employee-related tasks, from scheduling interviews and posting openings to calculating salaries and overtime and facilitating shift swaps.

Employees' time off, whether for illness or other reasons, can be recorded. It also includes performance management, which allows you to track the efficiency and output of each worker, as well as the development of ongoing projects. Fast and error-free payroll processing has been achieved.

Employees have reported issues logging into the system to make leave or vacation requests or administering excused absences, highlighting a persistent difficulty with the self-service interface. In an ideal world, I wouldn't have to restrict my productivity to times when I had access to the internet by using technologies that can function offline.

The time spent on payroll has been reduced from two days to around two hours. From four different programs, we are now down to only one. We included tools to make manager tasks like hiring new staff and conducting performance reviews considerably easier.

Because we went from paper-based to digital enrollment, we were able to save a lot of time and money thanks to this program. Our learning management system, HR, payroll, HR incentives, and employee performance reviews all rely on it. From hiring to retiring, PayCor can meet virtually all of my employment-related demands.

There is nothing wrong with PayCor, in my opinion. I made the right choice because they immediately take action whenever there is an issue. My prior two employers both used PayCor. This is just how I prefer to utilize the software.

Overall, Paycor is good and I like that they are continually enhancing the experiences.

Very easy to process payroll and the Paycor team can be very helpful at times.

The testing during AEP did not match up to what our employees signed up for.

For hiring, onboarding, performance tracking and other HR tasks.

Completely unintuitive, zero support, no one responds to inquiries

I am very pleased with Paycor. I find they get the job done, my questions are answered and that it is a cost effective solution for what we need. They are constantly adding more features and improving what they have.

I love that Paycor offers a ton of options when it comes to being an overall HRIS system. I like that the systems talk to each other and that they offer basic functionality with an ability to upgrade to more.

With so many choices, it is difficult to know what is the best way to using a particular product. With the ability to customize, it can sometimes get confusing on how you USE a product vs how they coach/support you in that product. I find this especially true if you are a long term user of Paycor and it has been a while since it was set up.

Paycor helps us organize our employees' information fairly seemlessly.

Issues with reports and flow of information between benefits and payroll

While we were clients, it was ok but took forever to get through. I have waited on hold on the phone for over an hour at one point. The best way to contact them is through email. That wasn't enough for me.

It was easy to setup and use. Payroll entry was fairly easy.

The reports were not available in Excel. After we left Paycor, it was very hard to gain access to our reports. I needed our reports in Excel and they would not or could not convert them.

It has best Human Resources features and is a great tool as a payroll solution.

No issues as Paycor has outperformed and met our needs.

I liked how easy it was to access and how well it adapted to any power outages or wifi crashes.

Having to verify the sign in every time to clock in and out

I loved that this product was a simple set up and there is such ease to clock in and clock out at work. I would recommend this app and company as a great payroll option!

I have yet to find anything I dislike! So far so good!

Moving from paper onboarding processes, Paycor has brought clear improvements to our workflows. However, the consistently poor customer support and the Paycor team's lack of ability to resolve issues with our account has us exploring other options.

Scheduling - Pro version offers a team chat function that is a decently effective team communication tool (think simple Slack), and offers solid scheduling flexibility for employee scheduling that fits our business needs. We needed an option that allowed employees to communicate their availability on a week-to-week basis and Paycor's option largely supports that. Easy to learn - really, the system is pretty easy to learn and get up to speed for new users. Onboarding - certainly offered a cleaner and easier onboarding experience for new hire paperwork than our prior system.

Customer support - Support teams seem overwhelmed at all times. You never reach "your" customer service rep as they are busy serving 300 other clients like you. They lack follow through on completing tasks (expect to do some hand-holding) and follow up communication is poor. Integration - no real ownership from the implementation team to help us successful onboard. Communication from Paycor team was severely lacking throughout the onboarding process. Multi-systems - ATS, Scheduling, Benefits, and HR are really 4 separate systems integrated together. They mostly play nicely until they don't. Makes for an awkward user experience at times too. Buggy - We have experienced on-going software issues that have yet to reach a resolution. Feedback from us and other Paycor users in the Paycor Ideas channel seems to show a small response, desire, or ability to make improvements from user suggestions.

Excellent!

Paycor is very easy to use and checks all the boxes for an HRIS. It encompasses everything we were looking for and all of our employees love the performance and engagement features of the tool.

Sometimes the site can be a little slow and you do not have a dedicated account manager but support is extremely helpful and responds quickly and everyone who has been assigned to our account for implementations, benefit feeds, etc. has been top notch!

The overall experience is great, the system allows us to do so much and helps us progress our company in a positive way.

As a member of HR I enjoy the self-service feature of Paycor, it saves us so much time in some situations and allows us to utilize other portions of the system with the time we save, like LMS and recruiting. It is difficult to pick just one item to like the most when so many are important to us, and we gain so much by using Paycor.

There were bumps during the integration process, but our company is also unique in how it is structured. With assistance provided to us we were able to work through some issues we had, but some items in Paycor are not structured for our Company and how it functions and unfortunately, we felt like we misunderstood how it was presented to us to make us believe it would work for us.

Instead of two days, payroll just takes two hours. We consolidated our use of three separate programs into just one. We've streamlined the supervisory process by automating several previously manual tasks, including hiring, onboarding, and performance evaluations.

From sourcing new employees to managing my retirement, PayCor has me covered. I can select the modules that best suit my needs. Their method of execution is comprehensive, their follow-up is reliable, and their staff is always pleasant and helpful.

It's really challenging to distinguish between my belongings and those of my subordinates. It's a pain to maintain organized, what with having to manually delete old goals and add/remove team members.

Quick and accurate performance. Paycor is a must have software. It has reduced paperwork on tax compliance and payment tracking.

It is always in order to respect other people's rights. Paycor brought me one the best capabilities to keep my employees committed and motivated to do more. I easily track their payments to make sure they're accurate. Paycor is easy to use and I can access it easily from any device. The autorun features keeps it at the top.

Paycor is good. It helped me jumpstart major payroll needs to greater heights.

Paycor provides a TON of training opportunities to make sure end users can feel confident in navigating the various platforms.

Often, service and communication can be lacking. Paycor certainly has taken steps to improve this, but there are still times where service leaves you wanting.

It was a little rough at the beginning but things were worked out and we are moving smoothly now. Lots of webinars and fun things offered to learn more about the products capabilities. Ready to go to the users conference in April 2024 to learn more.

Super easy to administer and make changes to things like job titles and benefits. Employees love the app! Online recruiting and direct integration into HR/Payroll upon hiring makes things seamless.

We just have a shift differential that Paycor isn't able to calculate so I have to do it manually.

Awful. I haven't solved anything because most of my issues were glossed over or never addressed. I regret ever recommending this switch to our executives.

Paycor is relatively intuitive and easy to use on a base level. Compared to ADP Workforce Now, it's really simple to find what you need.

We were promised a dedicated support team, which we were never provided due to a switch to a centralized support model. Our "senior" implementation specialist was awful and did not fully set our system up. It took 4 months (2 of which were after we began processing our payroll) to have our PTO plans set up and then they weren't even set up correctly. Their tax handling leaves a lot to be desired. Their customer support might as well not exist, despite having multiple ways to contact them. Submitting support tickets on their website doesn't work, emailing their support department is useless, and calling them will end up resulting in 5+ hour wait times. It took 5 months to get PTO set-up on a different client and the only reason I was able to have that occur is because I literally searched for people on LinkedIn who worked as managers in CS, guessed their email, and happened to be correct. They are extremely expensive for what you get and do not offer transparent pricing. One of our client codes is our non-profit arm and would randomly have taxes added on to our bill and then never refunded. Paycor has done the exact opposite of everything we were promised and the only reason we are still with them is because I cannot get someone on the phone to cancel our contract. There is also minimal control of company-settings so you're forced to rely on non-existent help to ultimately do nothing. Do yourself a favor and avoid this company at all costs.

Overall experience has not been a positive experience. Customer service being at the forefront. We have a dedicated customer service relations manager, however, when raising concerns he has not resolved these and only directs back to our customer service contact.

1) I do like that there are a variety of options that we can utilize with payroll, HR, time and attendance, performance management, applicant tracking and benefits.

1) Customer Support is poor! Each service (Payroll, Time&Attendance, HR) have their own support contacts. When trying to reach them, they are never available via phone. You have the capability to e-mail directly but don't always get a fast response (fast to me is within 12-24 hours). I have to continuously send follow-up e-mails to check on status of issues or questions. 2) They have a variety of different systems to use (payroll, HR, applicant tracking) but each system does not always talk well to each other since they were different technologies that created them. For example, the applicant tracking system was under Newton Software so they handled any technical issues. 3) There are different roles in the system and when asking for how-to guides for these roles, for example a manager role, I was told I needed to test and create myself as each system is unique. 4) I came in after the organization had started using their services. As a new person in my role, I wanted to find out what functionalities that we have available to us as I know there are more functionalities available but have not been provided with what these are, only learn as I go or if I ask the right questions. There is training provided but again that is very brief and doesn't go deep into what the system can do. The reason Paycor states can't provide as each client is unique. Very unfortunate as would like to get the most bang for our buck!

Paycor has helped me become more efficient in process payroll, tracking time cards and running third party reports.

The report functionality is fantastic. I like having the ability to customize reports, this saves me a lot of time. I also like the ease of the software and the great customer service Paycor provides.! Paycor also continues to listen to customer feedback and make improvements.

I like all the functions of Paycor, this isn't anything I dislike but the onboarding doesn't really work for us since we don't hire on an every month basis. I couldn't justify the cost but if we did I would definitely use it.

There is a complete lack of client service and once the product is sold, you are on your own to implement it on the terms they set. Once implementation is behind you the only available support is the help desk, and the resources are limited causing long wait times, and typically an inability to handle the problem presented. The customer service reps complain as well, but seemingly to no avail. We have a simple-to-resolve tax case that should take 1/2 to complete, which has been pending for almost three months despite periodic follow-ups. There is no ability to talk to the person handling the matter or to get any insight into what the holdup is. Most importantly, however, Paycor has a complete disregard for their customers. On the feedback site, customers comment on dissatisfaction with various features/make certain requests for correction/improvement, and are completely ignored. Most recently, Paycor changed the navigation within the site, making it much less efficient and user-friendly, and taking the site backwards. Over 3500 client comments have been posted complaining about the change; nothing has been done. Steer clear from Paycor - it is not on par with other providers and a very disappointing experience.

Integration proved not to be easy and was cumbersome; at this point we like little about this software.

The software is limited in functionality, the reporting is not robust and has gotten worse, the name fields are limited preventing one from capturing legal and professional names in the manner our employees and management desire, there is no common leave calendar which can be shared with all employees, and no holiday schedule which could be set up and instead a separate accrual plan had to be set up and assigned to each employee, we are beyond frustrated with Paycor and very much regret our decision to move to it as our HR/payroll system

Has been very painful every day/week since the start.

Timecard maintenance WAS easy and very few steps to correct/maintain/approve.WAS is due to them making changes that we feel took steps backwards. What was 2 clicks is now 5!

Sales persons did a great job selling a product that CAN NOT deliver. Every step from set up to the daily use of this program has fallen short. Starting with day 1 - they took one of our name badges to test - said they would work with their clocks and software. Then day before going live the clocks where hooked up and the badges didn't work! Our staff now have to punch in numbers to clock in/out. We just acquired a new facility and started working with a team 1.5 months before needing to go live and we are now 2 months live and still having major program, use, report issues! (only 15 employees in this company)There implemation teams are SO BAD, DON"T FOLLOW THUR and JUST DON"T TAKE CARE OF THINGS.They like to submit problems to IT - which is a black hole (aren't resolved and work arounds have to be done)

Awful. We have several tax ids. Single sign on did not work. Several key functionality areas that were promised and seemed to wrok during sales demonstrations did not. Support has been a revolving door and generally the support team does not know the answer and sends up a channel. Then fixes are done with no communication, but they do not work. Accruals continue to be incorrect and then we make manual adjustments which then have to be dredone because they retro a fix. Reports are not real time - we can run a report and then have the support team run at Paycor and get different data. That is if the report will even run. Often the system does not let us run the report. System is unstable. We are constrantly booted off the system. We constantly get bills from state agencies because tax reports submitted are wrong. Just a total disaster.

The sales pitch - which led to misplaced optimism

Everything. Integration was a disaster. Promised "A" team left the company within days and we then had untrained incompetant support during integration

It has saved us so much time in working up payroll. We are able to have our employees clock in, where before everything was manual.

It is very user friendly. You can find the things you are looking for without searching around the website. The phone app is easy to use as well.

The only problem I have had so far is figuring out how to correctly accrue the vacation hours.