Zoho Desk

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Ratings & Reviews

Overall Rating

3.44 / 5 (146)

4.50 / 5 (1,598)

Ease-of-Use

3.0 / 5

4.5 / 5

Value for Money

3.0 / 5

4.5 / 5

Customer Support

3.5 / 5

4.5 / 5

Functionality

3.5 / 5

4.5 / 5

Last Reviewed

September 10, 2019

February 16, 2020

Pros/Cons

  • Pros

  • I like the ease of use of the program, affordable price, and excellent support staff.

  • Procontractor is user friendly and the online chat support is quick and usually dependable help.

  • Cons

  • Sometimes our programs glitch, however this could also be a problem with our computers. But it is a rare occasion to say the least.

  • It took longer than expected to set up but not entirely due to software I ran out of time to spend with the trainers.

  • Pros

  • It's really easy to use and with a great price.

  • This software is very easy to use. The new format released looks nice and handles our support needs in a very seamless manner.

  • Cons

  • Initially, UI was confusing. Gets a little time for initial setup. Once the setup is done, it becomes easy to use.

  • With the simplicity of Zoho Desk came a lack of more advanced tools. Otherwise, no complaints.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots