Intervals software


Intervals combines task management, time tracking and reporting into a single project management platform. It is used primarily by Web design agencies, Web development agencies, other creative agencies, PR firms and IT shops.

Applications include budgeting, document management and storage, issue management (i.e., tracking tickets), reporting and task tracking. Milestones can be used to group tasks together for more effective management.

Having evolved from a traditional ticketing system, Intervals features time tracking by task, which can be updated automatically or manually. Many of the features offered, including time and task tracking, can be accessed through the mobile version of the software. Invoicing features are also available.

Intervals is exclusively a Web-based system. It is compatible with all browsers, and with iOS. It bills in monthly subscription installments, and is best suited to teams of 50 or fewer.

Supported Operating System(s):
Web browser (OS agnostic)

45 Reviews of Intervals

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  • Nick from Mountain Air Web Ltd

    Number of employees: 2-10 employees

    August 2018

    A lot of power if you have the time to harness it

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Not a big fan of this solution, however forced to use it with a client. Its power lies in reporting and billing

    Pros

    Its reporting features are I believe what keeps it a competitor.

    Cons

    The UI is not up to par for a tool in this day and age. Everything seams to take 2 or 3 steps, things you would expect should be simple are often counter intuitive.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Tad from GreenSource Consultants

    May 2018

    Love that it captures everything and reports so well

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Records time.

    Pros

    Reports are easy. The system forces me to record time in an orderly fashion. Reports come out beautifully. I do like how, if it is set up correctly to begin with, the tasks wind up right where they are supposed to be and clients are clear about what work has been done given the reports.

    Cons

    It is cumbersome to get to tasks in projects. The "filtering" process as a way to find tasks or projects is a little too many steps.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • maria from SCS

    May 2018

    we have been able to meet our needs as a start-up with ease and really no issues. Very helpful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    the The ability to pull hours by client, by task if needed, and overall reporting flexibility.The ability to pull hours by client, by task if needed, and overall reporting flexibility.The ability to pull hours by client, by task if needed, and overall reporting flexibility.The ability to pull hours by client, by task if needed, and overall reporting flexibility.

    Cons

    I understand from other users that without the full admin rights, the actions are sometimes more restrictive so finding the right permissions to non admin users is sometimes challenging.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jeff from Kaleidoscope Pictures

    April 2018

    Our tried and true time tracking system for small buisness

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We have been using this for for over 8 years and it has all the features we need to keep us working and billing properly

    Cons

    Cost. Wish it cost less or had other billing options for use to utilize. The design could use an overhaul

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jennifer from B2W Software

    Number of employees: 51-200 employees

    March 2018

    Intervals has helped us manage the projects we work on with external teams.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It helps us easily communicate updates and changes that need to be made to campaigns, while notifying everyone working on the project at one time.

    Cons

    There isn't much flexibility within the tool, and it is hard to find tasks, projects, and documents at times.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • James from Clark Land Design, PLLC

    Number of employees: 1 employee

    November 2017

    Conceptually, this is excellent project management software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Budget management, time tracking, project management, invoicing

    Pros

    I like the fact that time tracking, project management, task management, and invoicing is all tied together. The idea of pulling all these elements together is genius!

    Cons

    Currently, I use the software primarily for tracking my time and invoicing clients. My biggest beef with the software is that it does not give you the option to track your time with start & stop times. I jump between projects and tasks quite a bit during the day. Many times I don't have time to start or stop timers because I'm on the go. I usually update my time at lunch and at the end of the day by thinking back over the past few hours, and entering it into a spreadsheet in time blocks. For example: From 8:30 am - 9:00 am I worked on Project A doing project coordination. From 9:00 am - 11am, I worked on Project B writing a report... The spreadsheet allows me to enter my time in blocks of a day, but then I have to transfer those hours into Intervals. This is inefficient and duplicates effort, but I need to be able to enter it in time blocks in order to be accurate. I usually don't have time to enter time into both programs in a day, and so it ends up sliding to the end of the month. If intervals allowed you to enter hours in start/stop time blocks, then I could skip the spreadsheet and have realtime feedback on my budget. The absence of this one feature significantly reduces its effectiveness and functionality for me. If the developers would create this one feature, I would have no complaints! It would save me hours of time and I would always know where my budgets stood.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ben from Immaterial Labs Ltd.

    Number of employees: 2-10 employees

    June 2017

    Excellent value for money

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Brilliant tutorials, exceptional customer support. Getting started was far easier than the products I tried before

    Cons

    I find I still manage to spend a lot of time 'managing my project management', rather than doing actual project management. Having used a couple of other software packages though, I honestly think this is mostly just in the nature of the work rather than anything from Intervals

    Review Source: Capterra

    Response: Pelago, Pelago

    July 2017

    Ben, thank you for the review. We're glad to hear Intervals is a good fit for your business. We understand what it's like to spend a lot of time managing projects. We hope Intervals helps cut down that time. We've recently launched a new interface, called Modernistic, that might help streamline projects. It can be found under the Settings & Defaults / Themes section on your account.

  • Javi from Netzer

    Number of employees: 2-10 employees

    May 2017

    it's very easy to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Project management, and ease of putting the hours dedicated to each project.

    Pros

    it's very easy to use and timers for task it's very comfortable to control this. Daily mails with the memorandum of the tasks expired are very well

    Cons

    I think it is an application that is growing and there are enough things to be complete, but I think they are in it, for example, there would be a type of cost typology. You can not define neither days of work nor ability to work.

    Review Source: Capterra

    Response: Pelago, Pelago

    July 2017

    Javi, thank you for the review. We're glad to hear Intervals is a good fit for your business. We'd love to hear more about your thoughts on cost typology and defining days and abilities to work. We've recently launched a new interface, called Modernistic, that might help streamline projects. It can be found under the Settings & Defaults / Themes section on your account.

  • Lucille from Lucille McHenry Litchfield LLC

    Number of employees: 1 employee

    May 2017

    This is my second round with Intervals. I love it.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use. Great reporting. Lots of options. Easy to share info with others. Invoicing function is great. Repository is great.

    Review Source: Capterra

    Response: Pelago, Pelago

    July 2017

    Lucille, thank you for the glowing review. We're glad to hear Intervals is a good fit for your business. We've recently launched a new interface, called Modernistic, that makes Intervals even easier to use. It can be found under the Settings & Defaults / Themes section on your account.

  • Lukas from CIC - Corporate Image Consulting

    Number of employees: 11-50 employees

    May 2017

    We are using Intervals since many years and overall we are very happy with it.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We really like that it's not just another ticket system, but also can be used as time tracking and project management-tool.

    Cons

    We would like to see more customization features - we have a lot of users which don't want to go very deep into a new software and the loads of features is way too complicated for them. For example, it would be great to have an option that a project haven't got any modules or milestones and then none of these options would be shown.

    Review Source: Capterra

    Response: Pelago, Pelago

    July 2017

    Lukas, thank you for the thoughtful review. We're glad to hear Intervals is a good fit for your business. We can understand how limiting the interface to only what's being used could be helpful. We'll add this idea to our list of potential improvements. We've recently launched a new interface, called Modernistic, that makes Intervals even easier to use. It can be found under the Settings & Defaults / Themes section on your account.

  • Ross from Promethean Editions Limited

    Number of employees: 2-10 employees

    March 2017

    Good robust project management software

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    We've been using Intervals for 5 years; it was the first SaaS app we started using. It works well for our small business; we have a core team of 5 FTE and 100s of projects.

    Pros

    Speed and robustness

    Cons

    It's look is a little dated

    Review Source: Capterra

    Response: Pelago, Pelago

    March 2017

    Thank you for the feedback. We appreciate it. Regarding the look, we are actively working on updating the user interface. If you would like to be part of the beta tester group please email support@myintervals.com to be added.

  • Toby from Thrust Interactive

    March 2017

    I've been using MyIntervals for over 5 years and looking forward to another 5!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    As a small business, MyIntervals hits all the key points we need to successfully manage our projects easily and cost effectively.

    Review Source: Capterra

    Response: Pelago, Pelago

    July 2017

    Toby, thank you for the glowing review, and for your five years of continued business. We wanted to let you know we've launched a new look. Check out the Modernistic theme in the Settings & Defaults section of your account. The new interface makes Intervals even easier to use than before.

  • Guilherme from PH DESIGN

    Number of employees: 11-50 employees

    March 2017

    Quality and consistency with low price

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Intervals was a key tool for establishing processes within the company, along with our customers. The cost-effectiveness of Intervals is the best for time tracking and project management tools.

    Review Source: Capterra

    Response: Pelago, Pelago

    July 2017

    Guilherme, thank you for the glowing review, and for your years of continued business. We wanted to let you know we've launched a new look. Check out the Modernistic theme in the Settings & Defaults section of your account. The new interface makes Intervals even easier to use than before.

  • Jason from Blaze Studios

    February 2017

    Does what I need it to do for the most part

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Project functionality is great, but more customization when it comes to invoices would be great. It would be nice if it named your invoice based on the customer and date, instead of just invoice.pdf.

    Review Source: Capterra

    Response: Pelago, Pelago

    July 2017

    Jason, thank you for the review. We can understand that more customization with invoices would be a great help. Although we don't have any plans for it currently, we might add more features in the future to make invoicing more flexible. We also wanted to let you know we've launched a new look. Check out the Modernistic theme in the Settings & Defaults section of your account. The new interface makes Intervals even easier to use than before.

  • Kevin from GEMsoft7 Ltd

    Number of employees: 2-10 employees

    February 2017

    Does What It Says It Will Do

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We used Intervals for several years and have never encountered a bug. It replaced an in-house product. The management types like the reporting and dashboard facilities. For ordinary users it is straightforward to enter time and navigate around. The problem is getting users to do it regularly - but that is a problem with the humans not the software! There are lots of power-user features (e.g. saved searches) that we adopt over time. There's probably lots more that we could pick by reading the help but as engineers we never read manuals! We have integrated it via its API with our in-house issue tracking software: the integration was a little awkward but once set-up hasn't given us any problems. Technical support has been quick and friendly. In summary: it's a quality product that does what it sets out to do well.

    Pros

    Ease of use. Simplicity in the UI with power-features not far away

    Cons

    Nothing. I wish more software was this straightforward (and I'm looking at you Microsoft Office...)

    Review Source: Capterra

    Response: Pelago, Pelago

    July 2017

    Kevin, thank you for the encouraging review. We're glad to hear that Intervals is a good fit for your business. I wanted to point out that Intervals has a new look. It's called Modernistic and is a theme that can be found in the Settings & Defaults section of your account. The new interface makes Intervals even easier to use than before.

  • Amir from Rainer Comuunications

    Number of employees: 11-50 employees

    February 2017

    good, but could be better...

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    i've been using intervals for a few years now. basicaly, it answers our needs, but the main thing I feel missing is an integration to services like zapier, which are the only way to sync with our sales CRM... second, i think the task view should be much more intuitive. thanks!

    Review Source: Capterra

    Response: Pelago, Pelago

    March 2017

    Thank you for the feedback. We are considering integrating with Zapier and appreciate the feedback. We have been rolling out more and more integrations and Zapier has a good chance of making the list. Regarding the task listing, we are actively working on overhauling the user interface and the task listing will be changing. If you have any specific questions about the changes please contact our support team (support@myintervals.com).

  • Phil from ENOSERV

    Number of employees: 11-50 employees

    February 2017

    More powerful than I know

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Intervals is a great tool to track your projects, hours, tasks, etc. For us, it is a very easy tool to see our multiple projects and track our time across all of them. I do know that we are barely scratching the power of Intervals, but what we do use is great!

    Pros

    Ease of use

    Cons

    Not knowing all what it can do

    Review Source: Capterra

    Response: Pelago, Pelago

    July 2017

    Thanks for the review, Phil. We're glad that Intervals is a good fit for your organization. In case you haven't noticed, we've launched a new look. it's called Modernistic and should make Intervals even easier to use than before. It can be found in the Themes section under Settings & Defaults. Cheers, John

  • Rod from Panalysis

    February 2017

    Nice but needs more

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are are active users of this service but there are many things that it doesn't do well. We find that getting this integrated with our other systems is a challenge and that other products on the market are beginning to offer attractive features. As changing platforms means that we need to change our business practices we are not looking to move (at least in the near term) but at some point other features may attract us to other platforms. One challenge is integration with our accounting software Saasu. The ability to invoice within Intervals is OK but it isn't an accounting tool. There are many features that would be useful and I have suggested adding tags to all of the levels as a feature request in the past so that we can better identify groups of tasks or projects. Reporting isn't great and we find that we have to export the data and use other services to get the reports that we need. New features don't seem to appear that often which does make me wonder whether this service is seen more as a cash cow for the company than an actively developed service that will maintain its competitive edge over time.

    Pros

    Price point is good. It is easy to use.

    Cons

    Lack of features, difficulty in integration

    Review Source: Capterra

    Response: Pelago, Pelago

    April 2017

    Thank you for taking the time to give us feedback. We understand how integrating Intervals with third-party tools can be a challenge, and it's one of the areas we are improving. We've recently launched a few more integrations, and we're currently evaluating which ones to add next. Our goal is to continue adding the features and integrations that will benefit the majority of our customers the most. We'll be taking your notes into consideration as we do so. Thank you, again, for sharing.

  • Rodrigo from VIA Consulting S.A.

    Number of employees: 11-50 employees

    February 2017

    Good value for money. Useful.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    My company is using TimeTask for more than 7 years. Its not completely adequate to our activity, but we take advantage form lots of features.

    Cons

    We are a consulting services company. Our business management uses some concepts that are not available (yet) in Time Task. We use cost rate and billing rate to manage our projects. TimeTask is not ready, yet to let us manage our project based on the margin generated by those two rates. So we dont full explore all the features. Also, it would be interesting to have expense report forms for employees (like the time report forms). We charge the projects with expenses from our employess.

    Review Source: Capterra

    Response: Pelago, Pelago

    April 2017

    Thank you for the review. We appreciate your feedback on cost rates and billing rates. We can see how these features would help your business management needs. We're always looking for ideas on how we can improve our software, and we'll make note of these suggestions. Thank you, again, for reviewing Intervals.

  • Clark from RidgeRun, LLC

    Number of employees: 11-50 employees

    February 2017

    RidgeRun Engineering Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The tool is excellent for cross / site, global task management, time tracking and invoicing for time billed on an hourly basis. We also sell software and had to work around some issues to reflect invoices for software sales in the system. We are really looking for request tracking, estimating and resource planning in the same intuitive, simple method as the other features. Intervals folks are fantastic at customer support.. Great rating for the features that exist!

    Pros

    Simple task management and time management in a great web based tools. Intuitive, not over featured which is the plague of many tools. Good reporting, fantastic customer support

    Cons

    We really would like a simple customer inquiry, estimating and resource planning front-end with the same simple interface, not over featured, but covering the 80% of common requests. Invoicing should have an ability to have non-labor invoices kept out from the labor reporting. Payments made on non-labor items seem to subtract from the outstanding balance report which is what is used to determine which customers have outstanding labor items to bill. This has lead to some time against customers projects to not get billed. We have worked around it in a clunky way by creating "For billing purposes only" projects. All these extra projects take from the number of active projects which drives our license cost, but is necessary to avoid missing billing for labor spent on projects

    Review Source: Capterra

    Response: Pelago, Pelago

    April 2017

    Thank you for the review. We appreciate you taking the time to give us feedback. We've been considering some lightweight estimating and resource planning tools, so thank you for sharing how that would be useful. we'll be sure to update our roadmap if we move forward with any of them. Meanwhile, take a look at the request queue, found under the Tasks tab, for managing customer inquiries. We've also added a lightweight resource allocation report that may help with resource planning.

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