Intervals combines task management, time tracking and reporting into a single project management platform. It is used primarily by Web design agencies, Web development agencies, other creative agencies, PR firms and IT shops.

Applications include budgeting, document management and storage, issue management (i.e., tracking tickets), reporting and task tracking. Milestones can be used to group tasks together for more effective management.

Having evolved from a traditional ticketing system, Intervals features time tracking by task, which can be updated automatically or manually. Many of the features offered, including time and task tracking, can be accessed through the mobile version of the software. Invoicing features are also available.

Intervals is exclusively a Web-based system. It is compatible with all browsers, and with iOS. It bills in monthly subscription installments, and is best suited to teams of 50 or fewer.



50 Reviews of Intervals

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 50 reviews

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

The best time & project tracking system for our consulting business

Over 20 years, we've gone from Excel-based time reports to one or two other systems in our office. They all were not that great but got the job done. Then we tried Intervals and it was like a breath of fresh air. It is an easy to use (once you get used to it and go through the training), logically laid out system, that is reliable and has good support. Our whole firm has used it for over 5 years. It has evolved nicely during that time. The company that makes it seems to be led by good people. I've introduced several other firms to it and they have been happy with it also.

Pros

First, we've been a user for 5+ years and Intervals has been rock-solid. No disasters, no corrupted data, etc.
Second, the system is very logical in how you work with it
Third, Time entry is a breeze, which makes billable time tracking across a group of 30 people much easier to do, because we get good participation from our team members
Fourth, the ability to export any report to Excel, PDF, etc. is fantastic. Every app should provide consistent output format in various file formats, if that makes sense. No matter which export format you choose, it looks like it should when it is displayed, printed or emailed, etc.
Fifth, I think their support is great, although we don't need to use it much given how easy it is (once you get used to it)
Sixth, these guys don't rest on their laurels and instead, continually improve the software

Cons

It has needed a mobile app for a long time. We've been waiting for it for a couple years. I've heard it is coming soon, I'm guessing early 2019. We'll see.
It absolutely needs one more access level for managers, project managers and executives. It kind of has two of the three, as well as a couple others, but this has been needed for a while.

December 2018

Benoit from Propharmact

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Propharmact

A central repository for Contract definitions and time reporting. SaaS mode allows accessing the database wherever our consultants are.

Pros

Ease of use, intuitive, keeps track of our activity since years while proposing powerful data mining tools such as "report / summary"

Cons

The main weak point for us is not having the choice of unit of measure for times. Actually we base our proposals and contracts on days, not on hours...

December 2018

Alexey from Radio Gigabit LLC

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Functionality

5 of 5

December 2018

Intervals review experience

We are using Intervals mostly to collect timesheets in our company from the employees.

Pros

- easy of use and navigation to setup the system
- easy to use by employees to report time
- automated invoicing feature
- licensing model, you paid for the product not per company person

Cons

- use roles: it will be good to have additional role of manager that can view only selected projects and can approve timesheets

Response from Pelago of Pelago

Replied December 2018

Thank you for the feedback. Regarding managers, you are correct that only administrator level users can approve timesheets but which projects managers have access to can be controlled. With resources, executives, and managers you can control which projects they can see. Only administrator level users see all projects.

October 2018

Bill from Grey Visual

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Finally found an integrated Project Management and Time Tracking tool for web designers!

Intervals is just so fast and flexible. For a web designer, it's hard to imagine that one couldn't benefit by using it. We've been using it for several years now. Every system has its learning curve. But this one is pretty easy! Written by designers.... for designers! They knew the territory and made it easier for the rest of us.

Pros

Might sound funny...but probably my favorite thing is the email queue that allows me to forward client requests directly into a project for time keeping. I use it constantly. It really helps when you're busy to "keep the flow going"! But honestly, there are so many conveniences with Intervals. And it's so fast and smooth!

Cons

I wish there were an easier way to attach sales tax to individual tasks for "non-web"projects. Right now you have to make a separate project for print projects like logos or brochures. It's easy enough to do, but we are always lookijng for "easier" :-) These print projects inevitably come along with web design if one has the skills.

September 2018

Supi from 27 Technologies Private Limited

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Generally very nice. Simple and Intuitive

the outstanding amount limitation is a real problem since it gets cumbersome to list out the hours for a particular month, group it into various worktypes since the charges are different and then calculate the total amount manually for a particular period. would be wonderful to have that feature. Otherwise it has been a overall good experience

Pros

Simplicity
Affordability
user roles
client management

Cons

no option to view the outstanding amount up until a certain period !! for e.g. I have no option to view the outstanding amount till August or september

Response from Pelago of Pelago

Replied September 2018

Thank you for taking the time to review our software. I wanted to point out a few features that show the outstanding amount in real-time. First is the Estimate vs Actual page. The link is in the left column of the project profile. This page will show the actual hours compared to estimated ours, and calculate the outstanding amount. The Project Landscape report includes this information as well. If neither of those are what you are looking for, please reach out to us at support@myintervals.com so we can assist you in accessing this data.

August 2018

Nick from Mountain Air Web Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

5 of 5

August 2018

A lot of power if you have the time to harness it

Not a big fan of this solution, however forced to use it with a client. Its power lies in reporting and billing

Pros

Its reporting features are I believe what keeps it a competitor.

Cons

The UI is not up to par for a tool in this day and age. Everything seams to take 2 or 3 steps, things you would expect should be simple are often counter intuitive.

May 2018

Tad from GreenSource Consultants

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

May 2018

Love that it captures everything and reports so well

Records time.

Pros

Reports are easy. The system forces me to record time in an orderly fashion. Reports come out beautifully. I do like how, if it is set up correctly to begin with, the tasks wind up right where they are supposed to be and clients are clear about what work has been done given the reports.

Cons

It is cumbersome to get to tasks in projects. The "filtering" process as a way to find tasks or projects is a little too many steps.

May 2018

maria from SCS

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

we have been able to meet our needs as a start-up with ease and really no issues. Very helpful

Pros

the The ability to pull hours by client, by task if needed, and overall reporting flexibility.The ability to pull hours by client, by task if needed, and overall reporting flexibility.The ability to pull hours by client, by task if needed, and overall reporting flexibility.The ability to pull hours by client, by task if needed, and overall reporting flexibility.

Cons

I understand from other users that without the full admin rights, the actions are sometimes more restrictive so finding the right permissions to non admin users is sometimes challenging.

April 2018

Jeff from Kaleidoscope Pictures

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

April 2018

Our tried and true time tracking system for small buisness

Pros

We have been using this for for over 8 years and it has all the features we need to keep us working and billing properly

Cons

Cost. Wish it cost less or had other billing options for use to utilize. The design could use an overhaul

March 2018

Jennifer from B2W Software

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

2 of 5

March 2018

Intervals has helped us manage the projects we work on with external teams.

Pros

It helps us easily communicate updates and changes that need to be made to campaigns, while notifying everyone working on the project at one time.

Cons

There isn't much flexibility within the tool, and it is hard to find tasks, projects, and documents at times.

November 2017

James from Clark Land Design, PLLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2017

Conceptually, this is excellent project management software

Budget management, time tracking, project management, invoicing

Pros

I like the fact that time tracking, project management, task management, and invoicing is all tied together. The idea of pulling all these elements together is genius!

Cons

Currently, I use the software primarily for tracking my time and invoicing clients. My biggest beef with the software is that it does not give you the option to track your time with start & stop times. I jump between projects and tasks quite a bit during the day. Many times I don't have time to start or stop timers because I'm on the go. I usually update my time at lunch and at the end of the day by thinking back over the past few hours, and entering it into a spreadsheet in time blocks. For example: From 8:30 am - 9:00 am I worked on Project A doing project coordination. From 9:00 am - 11am, I worked on Project B writing a report... The spreadsheet allows me to enter my time in blocks of a day, but then I have to transfer those hours into Intervals. This is inefficient and duplicates effort, but I need to be able to enter it in time blocks in order to be accurate. I usually don't have time to enter time into both programs in a day, and so it ends up sliding to the end of the month. If intervals allowed you to enter hours in start/stop time blocks, then I could skip the spreadsheet and have realtime feedback on my budget. The absence of this one feature significantly reduces its effectiveness and functionality for me. If the developers would create this one feature, I would have no complaints! It would save me hours of time and I would always know where my budgets stood.

June 2017

Ben from Immaterial Labs Ltd.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2017

Excellent value for money

Pros

Brilliant tutorials, exceptional customer support. Getting started was far easier than the products I tried before

Cons

I find I still manage to spend a lot of time 'managing my project management', rather than doing actual project management. Having used a couple of other software packages though, I honestly think this is mostly just in the nature of the work rather than anything from Intervals

Response from Pelago of Pelago

Replied July 2017

Ben, thank you for the review. We're glad to hear Intervals is a good fit for your business. We understand what it's like to spend a lot of time managing projects. We hope Intervals helps cut down that time. We've recently launched a new interface, called Modernistic, that might help streamline projects. It can be found under the Settings & Defaults / Themes section on your account.

May 2017

Javi from Netzer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

May 2017

it's very easy to use.

Project management, and ease of putting the hours dedicated to each project.

Pros

it's very easy to use and timers for task it's very comfortable to control this. Daily mails with the memorandum of the tasks expired are very well

Cons

I think it is an application that is growing and there are enough things to be complete, but I think they are in it, for example, there would be a type of cost typology. You can not define neither days of work nor ability to work.

Response from Pelago of Pelago

Replied July 2017

Javi, thank you for the review. We're glad to hear Intervals is a good fit for your business. We'd love to hear more about your thoughts on cost typology and defining days and abilities to work. We've recently launched a new interface, called Modernistic, that might help streamline projects. It can be found under the Settings & Defaults / Themes section on your account.

May 2017

Lucille from Lucille McHenry Litchfield LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

This is my second round with Intervals. I love it.

Pros

Easy to use. Great reporting. Lots of options. Easy to share info with others. Invoicing function is great. Repository is great.

Response from Pelago of Pelago

Replied July 2017

Lucille, thank you for the glowing review. We're glad to hear Intervals is a good fit for your business. We've recently launched a new interface, called Modernistic, that makes Intervals even easier to use. It can be found under the Settings & Defaults / Themes section on your account.

May 2017

Lukas from CIC - Corporate Image Consulting

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2017

We are using Intervals since many years and overall we are very happy with it.

Pros

We really like that it's not just another ticket system, but also can be used as time tracking and project management-tool.

Cons

We would like to see more customization features - we have a lot of users which don't want to go very deep into a new software and the loads of features is way too complicated for them. For example, it would be great to have an option that a project haven't got any modules or milestones and then none of these options would be shown.

Response from Pelago of Pelago

Replied July 2017

Lukas, thank you for the thoughtful review. We're glad to hear Intervals is a good fit for your business. We can understand how limiting the interface to only what's being used could be helpful. We'll add this idea to our list of potential improvements. We've recently launched a new interface, called Modernistic, that makes Intervals even easier to use. It can be found under the Settings & Defaults / Themes section on your account.

March 2017

Ross from Promethean Editions Limited

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Functionality

4 of 5

March 2017

Good robust project management software

We've been using Intervals for 5 years; it was the first SaaS app we started using. It works well for our small business; we have a core team of 5 FTE and 100s of projects.

Pros

Speed and robustness

Cons

It's look is a little dated

Response from Pelago of Pelago

Replied March 2017

Thank you for the feedback. We appreciate it. Regarding the look, we are actively working on updating the user interface. If you would like to be part of the beta tester group please email support@myintervals.com to be added.

March 2017

Toby from Thrust Interactive

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2017

I've been using MyIntervals for over 5 years and looking forward to another 5!

As a small business, MyIntervals hits all the key points we need to successfully manage our projects easily and cost effectively.

Response from Pelago of Pelago

Replied July 2017

Toby, thank you for the glowing review, and for your five years of continued business. We wanted to let you know we've launched a new look. Check out the Modernistic theme in the Settings & Defaults section of your account. The new interface makes Intervals even easier to use than before.

March 2017

Guilherme from PH DESIGN

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2017

Quality and consistency with low price

Intervals was a key tool for establishing processes within the company, along with our customers. The cost-effectiveness of Intervals is the best for time tracking and project management tools.

Response from Pelago of Pelago

Replied July 2017

Guilherme, thank you for the glowing review, and for your years of continued business. We wanted to let you know we've launched a new look. Check out the Modernistic theme in the Settings & Defaults section of your account. The new interface makes Intervals even easier to use than before.

February 2017

Jason from Blaze Studios

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

February 2017

Does what I need it to do for the most part

Project functionality is great, but more customization when it comes to invoices would be great. It would be nice if it named your invoice based on the customer and date, instead of just invoice.pdf.

Response from Pelago of Pelago

Replied July 2017

Jason, thank you for the review. We can understand that more customization with invoices would be a great help. Although we don't have any plans for it currently, we might add more features in the future to make invoicing more flexible. We also wanted to let you know we've launched a new look. Check out the Modernistic theme in the Settings & Defaults section of your account. The new interface makes Intervals even easier to use than before.

February 2017

Kevin from GEMsoft7 Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2017

Does What It Says It Will Do

We used Intervals for several years and have never encountered a bug. It replaced an in-house product. The management types like the reporting and dashboard facilities. For ordinary users it is straightforward to enter time and navigate around. The problem is getting users to do it regularly - but that is a problem with the humans not the software! There are lots of power-user features (e.g. saved searches) that we adopt over time. There's probably lots more that we could pick by reading the help but as engineers we never read manuals! We have integrated it via its API with our in-house issue tracking software: the integration was a little awkward but once set-up hasn't given us any problems. Technical support has been quick and friendly. In summary: it's a quality product that does what it sets out to do well.

Pros

Ease of use. Simplicity in the UI with power-features not far away

Cons

Nothing. I wish more software was this straightforward (and I'm looking at you Microsoft Office...)

Response from Pelago of Pelago

Replied July 2017

Kevin, thank you for the encouraging review. We're glad to hear that Intervals is a good fit for your business. I wanted to point out that Intervals has a new look. It's called Modernistic and is a theme that can be found in the Settings & Defaults section of your account. The new interface makes Intervals even easier to use than before.