Pendo
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Most Helpful Reviews for Pendo
1 - 5 of 214 Reviews
Vinay
Information Technology and Services, 201 - 500 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed March 2023
Friendly digital adoption tool
Carmen
Verified reviewer
Pharmaceuticals, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2023
It is a great tool for analysis, easy to use and with great support.
Pendo is an great analytics instrument that makes a difference to superior get it client behavior and designs, each time we roll out a modern highlight, we utilize Pendo to tag everything and after that utilize analytics to see which ways users take, where they tap the foremost, what gets utilized the foremost, etc. Utilizing this information, we make choices approximately future forms of that include. characteristic. Pendo makes a difference coordinated subjective and quantitative information to gain a more all encompassing understanding of which regions of our stage drive the foremost esteem and where we are lost target benchmarks. It permits us to get it zones like estimation and exertion in combination with engagement and item analytics, this permits us to decide a wealthier data encounter in behaviors and utilization in key segments/accounts.
PROSI utilize Pendo to track which highlights are utilized the foremost on a page, labeling is simple in Pendo, and once it's labeled accurately it's much less demanding to explore through the information and make choices. Too this way we may distribute studies directly through pendo and we are able oversee and share comes about. Pendo itself includes a nice clean plan and is very simple to utilize, the data we get from our item clients helps us track the foremost and slightest utilized highlights, outline client ventures and learn a few cool experiences. I like way analytics because it makes a difference me get it what behavior designs and patterns individuals are receiving in high-traffic zones of our computerized involvement. This makes a difference to get it the qualities and shortcomings of our item without having a predefined way in intellect.
CONSPendo some of the time has inconvenience labeling certain capacities, which is generally due to the way it's coded, but I wish pendo may appear how to settle that or an elective. In the event that there were ways to channel a few of the sheets a bit more, that would be incredible; For case, the foremost seen guides as of now as it were appear "all" and I can't channel them to as it were appear guides on my specific item, so I'm seeing guides for all the items I have get to to. The outside detailing piece was a small precarious to set up, but we got it set up by employing a few extra devices within the environment. We had to set up custom ETL forms to be able to disperse reports, there should be an option that permits clients to specifically get to particular reports rather than the complete environment.
Vinay
Information Technology and Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Friendly digital adoption tool
As a business, we like to see if customers have completed a certain CTA or a process. Pendo does a great job in both these areas. The Funnels and Features tools help us to analyse if a suer has completed a task from beginning to end and if they have clicked on any CTA buttons on a landing page.
PROSPendo provides deep insights into how our customers interact with our product i.e. the pages they visit, the features they interact with and the amount of time they spend on our app.
CONSThe page URLs tagged by Pendo are case sensitive. So we end up having to tag variations of the URLs that have lowercase/uppercase characters in them
Reason for choosing Pendo
The customer support team at Pendo is brilliant.
Ike
Information Technology and Services, 1,001-5,000 employees
Used monthly for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed April 2017
Shop around
I've used Pendo a couple times over the period of roughly a year. Both of the time that we tried to deploy an NPS survey on our product we had some significant bugs. The first, we had a Opt Out list that some of our admins requested to be on (they didn't want to receive the survey). Pendo experienced a bug in which our survey in fact was seen by some of those accounts. This most recent time I've run across some significant bugs and pretty fundamental considerations in UI. Take for instance that Pendo provides no help in the UI to help guide you in whether you are actually selecting the right account to pool into a segment to target or exclude. You have to pretty much get the account character for character exact to how Pendo has in the system. When I try to export the list of accounts from Pendo, modify the list to remove or add accounts and reimport, Pendo fails on any accounts that have a comma in the title (like Company, LLC or Org, Inc.). Also our survey just decided to not appear out of the blue. Luckily I've jumped in to check our survey frequently and discovered this was the case. I can't be confident that when I deploy something to our end users that Pendo will behave appropriately. Consider another solution with better history and size.
PROSThe UI is modern and appealing
CONSThe software is inconsistent, buggy and unpredictable.
Deidre
Human Resources, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Pendo Brings the Insights
Pendo has been fantastic for us. Within just a few months from implementation, we've been able to gather information on our users' behavior that we've never had before. Gaining this insight has opened our eyes to so many more questions and opportunities for our company to grow and thrive.
PROSThis software is incredibly robust and easy to use. Usually you have to trade one for the other, but not with Pendo. I am able to easily get behavioral analytics as well as launch in-app guidance with the click of a button!
CONSWe are a multi-app/single platform company, so some of the features that are geared towards single-app don't work out of the box for us. However, Pendo support and Pendo pro-services teams have been AMAZING and have found ways to accommodate my needs every time.
Reason for choosing Pendo
Pendo gave us the in-app engagement that we wanted as well as the behavioral analytics in a one-stop shop, and their implementation was much more suited for our software infrastructure.