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Overall customer rating: Customer rating:

 (67)

 (2794)

Recommended by: Recommended by:

76% of users

48% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“Pivotal Tracker is a great tool for easy accountability and time management for multiple projects. It allows you to have a snapshot view of each project from start to finish.”

- Stacey Speck, The DZAP Group

“The ability to deploy on-site (when security needs require it) or host in the cloud and get the same feature set makes this solution appealing to a wide audience. The application is mature and feature-rich, encompassing all aspects of defect tracking. [It] integrates with many other solutions.”

- Rusty Wilson, Zenoss Inc.

Most negative review: Most negative review:

“The product doesn't solve problems associated with incorporating research and design into an agile workflow, so it's not the be-all-end-all of software development trackers.”

- Skot Carruth, Philosophie Group

“It’s expensive—not terribly expensive, but it’s not a budget software. Because of this, it’s mostly a professional-grade tool used by businesses, so you’ll never get the ‘open source’ environment building and adding on to their platform.”

- Mitch Moody, Anyone Home Inc.

Pricing:

How it's priced: How it's priced:

Pivotal Tracker is a cloud-based solution. You pay either a monthly or annual subscription fee for each user login.

JIRA Software is available as a cloud-based solution, where you pay either a monthly or annual subscription fee; as an on-premise solution, where you pay an upfront, perpetual license fee; or through the Data Center deployment, where you pay an annual subscription fee.

Contract term: Contract term:

Pivotal Tracker requires no contract for cloud-based deployment.

JIRA Software requires no contract for cloud-based deployment or on-premise deployment; it requires an annual contract for Data Center deployment.

Upfront costs: Upfront costs:

No upfront fees.

Additional fees apply for professional implementation and training.

Recurring costs: Recurring costs:

None, beyond subscription fees.

None, beyond subscription fees.

What does it cost?: What does it cost?:

Applications:

Task management: Task management:

Time tracking: Time tracking:

Resource management: Resource management:

Reporting: Reporting:

Document management: Document management:

Issue management: Issue management:

Budgeting: Budgeting:

Ease of Use:

Overall customer rating: Customer rating:

 (67)

 (2794)

Most positive review: Most positive review:

“It is one of the most user friendly management tools. I love how it integrates with other applications. Pivotal Tracker is absolutely great to use.”

- Ken Lin, WebbROI

“JIRA has an intuitive interface, a quick ramp-up and allows us to track projects in a really simplified way across multiple departments.”

- Gia Abata, FLOR

Most negative review: Most negative review:

“It is hard to view all the tasks assigned to me at once. If I am included in 15+ different projects, I would need to go to each individual project to view my tasks.”

- Jeff Lau, The DZAP Group

“The user interface can be cluttered and hard to scan. Content is not broken up well enough. All the elements for use are there, but the flow of the site isn’t fluid.”

- Jelyn Frye, Tonic Design Co.

Support:

Overall customer rating: Customer rating:

 (67)

 (2794)

Most positive review: Most positive review:

“It is a very reliable program with great backing (customer service support) and detailed processes that are easy to follow.”

- Stacey Speck, The DZAP Group

“Support is great! I have had no issues hearing back from them, and I like the ways that I can get in contact with them.”

- Bryan Justus, FLOR

Most negative review: Most negative review:

No relevant negative review for support.

“I was okay with the service, but they didn’t go above and beyond to help me solve my [issues].”

- Thomas Barlow, Tonic Design Co.

Phone support: Phone support:

Phone support available during regular business hours.

Phone support available through purchase of support plan.

Online case submission: Online case submission:

Online case submission not offered.

Online case submission included in subscription fee.

Online support options: Online support options:

Help website included in subscription fee.

Help website, knowledge base and online community included in subscription fee.

Training: Training:

“Getting started” online catalogue included in subscription fee. Online training includes webinars and/or videos.

“Getting started” online catalogue included in subscription fee. Additional live and/or online training can be purchased.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.