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Overall customer rating: Customer rating:

 (67)

 (4420)

Recommended by: Recommended by:

76% of users

78% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“Pivotal Tracker is a great tool for easy accountability and time management for multiple projects. It allows you to have a snapshot view of each project from start to finish.”

- Stacey Speck, The DZAP Group

“This software makes my work life SO MUCH EASIER. I can organize everything in one place and can change it whenever I want. It is intuitive and user-friendly.”

- Chelsea Griffiths, DeVries & Associates, P.C.

Most negative review: Most negative review:

“The product doesn't solve problems associated with incorporating research and design into an agile workflow, so it's not the be-all-end-all of software development trackers.”

- Skot Carruth, Philosophie Group

“It's not great for granular task management and is best suited for high-level idea and project management. For growing projects, the board gets very messy and difficult to manage.”

- Adam Staples, Imagine Learning

Pricing:

How it's priced: How it's priced:

Pivotal Tracker is a cloud-based solution. You pay either a monthly or annual subscription fee for each user login.

Trello is a cloud based solution. You pay either a monthly or annual subscription fee for each user login.

Contract term: Contract term:

Pivotal Tracker requires no contract for cloud-based deployment.

Trello requires no contract for cloud-based deployment.

Upfront costs: Upfront costs:

No upfront fees.

No upfront fees.

Recurring costs: Recurring costs:

None, beyond subscription fees.

None, beyond subscription fees.

What does it cost?: What does it cost?:

Applications:

Task management: Task management:

Time tracking: Time tracking:

Resource management: Resource management:

Reporting: Reporting:

Document management: Document management:

Issue management: Issue management:

Budgeting: Budgeting:

Ease of Use:

Overall customer rating: Customer rating:

 (67)

 (4420)

Most positive review: Most positive review:

“It is one of the most user friendly management tools. I love how it integrates with other applications. Pivotal Tracker is absolutely great to use.”

- Ken Lin, WebbROI

“Trello is very flexible, easy to use and great for driving and managing tasks for a single user or team projects.”

- Leilani Sales, SPOTIO

Most negative review: Most negative review:

“It is hard to view all the tasks assigned to me at once. If I am included in 15+ different projects, I would need to go to each individual project to view my tasks.”

- Jeff Lau, The DZAP Group

“The interface is a bit clunky and might need some sort of widget that allows you to access it immediately from whatever program you are working on.”

- Joseph Flores, DCG

Support:

Overall customer rating: Customer rating:

 (67)

 (4420)

Most positive review: Most positive review:

“It is a very reliable program with great backing (customer service support) and detailed processes that are easy to follow.”

- Stacey Speck, The DZAP Group

“With an industry packed with competitors offering different types of project management software, Trello offers software that is definitely more user-friendly with great customer support.”

- Jim Nguyen

Most negative review: Most negative review:

No relevant negative review for support.

“I have utilized this software and find it very difficult to use. In addition, it lacks support.”

- Harvey Wayne Mendoza, Moneris

Phone support: Phone support:

Phone support available during regular business hours.

Phone support not offered.

Online case submission: Online case submission:

Online case submission not offered.

Online case submission available to all users.

Online support options: Online support options:

Help website included in subscription fee.

Help website and knowledge base included in subscription fee.

Training: Training:

“Getting started” online catalogue included in subscription fee. Online training includes webinars and/or videos.

“Getting started” online catalogue included in subscription fee. Online training includes video tutorials.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.