--- title: "Process Street Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Process Street. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Process Street is a good fit for you!" source_url: "https://www.softwareadvice.com/project-management/process-street-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Integration Software](https://www.softwareadvice.com/bi/data-integration-tools-comparison/) / [Process Street](https://www.softwareadvice.com/project-management/process-street-profile/) / Process Street Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/project-management/process-street-profile/) Reviews [Alternatives](https://www.softwareadvice.com/project-management/process-street-profile/alternatives/) # Process Street User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 652 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 497 reviews (76%) - 4 stars: 131 reviews (20%) - 3 stars: 18 reviews (3%) - 2 stars: 1 reviews (0%) - 1 star: 5 reviews (1%) ### Most mentioned pros - Process Street helps our cross-functional team stay on task when working on time sensitive projects and gives our new hires an easy way to see their progress through training. - It is great for documenting tribal knowledge fairly easily and for making it quickly iterative. When our clients go "off the flow chart" I am able to adjust the process while I am working on an instance of that process and have it update all open processes immidiatly. - Best feature is applicable comments appear alongside the specific tasks to which they pertain, rather than getting lost in a comprehensive stream of discussions. ### Most mentioned cons - occasional bugs/connection issues (not often), heavily relies on external applications/connections, glitchy with publishing at times - Inability to adjust target deadlines myself is the main point of friction encountered thus far; as priorities shift, deadlines often move. - Sometimes Process Street bugs out sometimes and doesnt save the information as we put it in. ## Process Street customer reviews Showing reviews 1-25 of 652 (page 1). ### Solid choice for compliance-heavy businesses - Overall rating: 5/5 - Reviewer: Chris J. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered We adopted Process Street to bring structure to our compliance workflows - things like merchant onboarding, KYC checks, and periodic reviews. It's genuinely transformed how we handle these. What used to be scattered Google documents (which nobody ever read) and "did you remember to..." conversations is now a proper system with accountability built in. The learning curve isn't too bad, and their support team have been responsive when we've had questions. I was initially concerned that the team may be reluctant to adopt the tool, but they quickly recognised the benefits and now we have an increasingly "Process-St-First" culture #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is brilliant for regulated environments. We're FCA-authorised and PCI DSS compliant, so we have dozens of procedures that need to be followed exactly the same way every time. Being able to build checklists with conditional logic, approval steps and due dates means nothing gets missed. The audit trail is also invaluable - when our compliance officer or an auditor asks "how do you know this was done properly?", we can show them exactly who did what and when. #### Cons The mobile app could be more polished - most of our team are desk-based so it's not a major issue, but it would be nice. #### Reasons for choosing Process Street We found Process Street's checklist based approach fit our mental models better and was easier to get used to. --- ### Best process management software on the market! - Overall rating: 5/5 - Reviewer: Sharon P. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered 10 out of 10 on product and customer service. I have asked for help several times via chat, and I have always been answered that day via email, or they have given me a link to schedule time with a pro who helps me solve any process development questions or issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how you can customize workflows to account for the smallest nuance in a process. We write processes for every customer we serve. Process Street enables us to maintain consistent customer service. #### Cons Just small things that I think Process Street will develop over time. I'd like to be able to easily bold and change the font colors in the comment section, as our team uses that section to communicate. #### Reasons for choosing Process Street We chose PS because it allowed us to manage multiple clients from it. --- ### Used for small business; 4 employees - Overall rating: 5/5 - Reviewer: J F. - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Forces uniformity + of all the software I've tried those not very computer literate are happy to use it. We've managed to get a consensus from the staff on the usefulness of this software. #### Cons Only that we can't set tasks to automatically allocate to whoever starts a list. --- ### Game changer - Overall rating: 5/5 - Reviewer: Jade F. - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Great experience with the team, especially [sensitive content hidden] and the follow up training she has provided us - its been invaluable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to link the instructions to a process and break processes down into steps and assign to employees. Then being able to schedule these tasks for completion is amazing. As a manager, this has been invaluable. #### Cons No negatives found at this point. There could be some expansion on the use of the one off tasks, but this in no way takes away from the fantastic product that has been developed. #### Reasons for choosing Process Street I can't remember the product names, but there were 2 alternatives - they didn't measure up to the overall product delivered by Process St. #### Reasons for switching to Process Street To have the ability to schedule tasks and attach the relevent documentation to the task --- ### Initial opinion - Overall rating: 4/5 - Reviewer: Danielle G. - Verified reviewer: Yes - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fairly easy to get used to but may not have the same displays as other programs, may look a little outdated with all of the code showing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is easy to go back and edit our case so that appropriate tasks are triggered for different department members to complete. #### Cons I don't like that I can edit someone elses tasks (usually done by mistake), but I'd like to be able to take tasks from others and then complete with my name attached, and the layout of the page is too skinny of a column. #### Reasons for switching to Process Street The price was better and had similar enough features with a couple of improvements we were looking for (being able to go back and edit and have changes take effect immediately for a case). --- ### Process St keeps my Teams on Task - Overall rating: 5/5 - Reviewer: Ryan H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Process Street helps our cross-functional team stay on task when working on time sensitive projects and gives our new hires an easy way to see their progress through training. #### Cons I have not had any issues with Process Street, and when I do run into roadblocks my CSM is always willing and able to help me find a solution --- ### Process Street is Great! - Overall rating: 5/5 - Reviewer: Elsie V. - Verified reviewer: Yes - Industry: Human Resources - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Makes my work much easier, sending emails and building processes has been great via Process Street. I'm able to build complex SOPs and go through them step by step. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, endless possibilities to create & update SOP processes, Fun to use, Easy to update, great customer service, makes work & processes much easier & quicker. #### Cons occasional bugs/connection issues (not often), heavily relies on external applications/connections, glitchy with publishing at times --- ### Process Street is Great for Us! - Overall rating: 4/5 - Reviewer: India G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Process Street is that it is a invaluable service that we use for our job, and without it we would struggle alot to keep on top of everything. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Process Street makes keeping all of our information for all of our clients in one place so easy. It allows all of us to work on each others file, but still get the notifications if someone else has worked on our clients file which makes it incredible to stay on top of everything. #### Cons Sometimes Process Street bugs out sometimes and doesnt save the information as we put it in. We work quite quickly so it is important that this information is being saved the first time, so that if someone else comes in and trys to understand the situation they know all the information. --- ### Process Street One stop task completion - Overall rating: 5/5 - Reviewer: Jami G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered It is a great system that is very thorough and a great fit for PURE. It will basically walk you through each task completely and is great for new hires. This means nothing will fall through the cracks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It features photos of Appfolio and walks you through the whole process. It is a great learning tool and time saving for new employees as well as making sure nothing falls through the cracks in the brokerage. It is a fast system and you can move right through it following the tasks. #### Cons That there are options and you have to change the letters and information but that is something that we have to do as all are not the same. --- ### Improved Work Experience - Overall rating: 5/5 - Reviewer: Tamara S. - Verified reviewer: Yes - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered I think it has definitely made my work experience better. I appreciate it for keeping me organized and consistent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I really appreciate the reminders embedded within each workflow as it helps keep me organized and my files consistent and complete. #### Cons I'm not sure if the workflows are defaulted or if our developer has created them based on their understanding of the processes we follow, but I am sometimes frustrated that I cannot easily provide immediate feedback when a workflow doesn't make sense or takes me in a wrong direction. I would like to be able to provide immediate feedback on the page where there is an issue, rather than providing a screenshot in an email. --- ### Good, simple powerful- could be made more flexible - Overall rating: 4/5 - Reviewer: Satwik D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I find it a good experience and sames time and managing everyhthing. Should be made comprehensive further #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros one monolithic path- easy to navigate timelines and snappy and fast. Completion and making task progress is easy. #### Cons Undoing. I don't or didn't see the undo of task completion in some or all or the guides or learning paths. --- ### Business Operations Lead - Overall rating: 5/5 - Reviewer: Alisha H. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered I've had a great overall experience. Coming into a new role, especially a new industry; Process St has made the process much easier for me in learning how to follow specific tasks that were new to me. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease and effectiveness. I love that the website is clean and not over cluttered. I feel that is super important in terms of finding what you need in a fast and in an efficient manner. #### Cons The only thing that I would say "bothers" me is I believe the "view" button should be more noticeable so new users aren't confused on how to view a specific process. I think an update to the user flow may help! --- ### Process Street makes me productive and efficient at work - Overall rating: 5/5 - Reviewer: Sakeena K. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Step by step flow. It can be customized so the entire process of a team can be followed to the letter. #### Cons None that I can think of at the moment. It all works well for me. --- ### Incredibly User Friendly - Overall rating: 4/5 - Reviewer: Warren L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use Process Street for our workflows and forms. We've used a few different alternatives over the years, but this is easily the one with the best GUI. All my team like it, and I never get technical queries from any of my users. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What separates process street from others, is it's Easy to Use interface. It makes the job of creating workflows and tasks, incredibly easy for all users. We also love that you can import task templates. And, it's reasonably priced. #### Cons The addition of reminders would be incredibly handy. A couple of my guys have requested this. It would add another layer to the package. --- ### Super flexible and highly dependable - what's not to love?!?! - Overall rating: 5/5 - Reviewer: Clive B. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered Our journey with Process Street started out with a quest to digitize a paper checklist. It soon grew to much more than that and it helps us to ensure clean handoffs from department to department, deliver company-wide training and maintain consistency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of customization, clever automation & the Inbox function. Building a template and then running multiple Checklists (Reports) off that has helped us to deliver a consistent method of tracking not only what needs to be done, but with the easy-to-build content, provides plenty of instruction on how to do it! With each Task in a Checklist also being assignable to a team member or department, it's a great way to ensure clean handoffs and put the job squarely in the hands of the next in line. #### Cons Tough to criticize anything about the product! --- ### Process st you rock! - Overall rating: 5/5 - Reviewer: Jhoy S. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Everything's made easier with Process st., and we're loving it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Every tasks were smoothly done by each team. And it made everything easier like delegating a task even though we don't have any training department we could still hire more staffs without worrying the training. #### Cons At first, when the conditional logic was updated, I was like, I don't like the update but then as we update our checklists I find it more appropriate. I mean you can hide it on the main checklist then just show it to the specific checklist you want. --- ### Process Street: Innovation Ace - Overall rating: 5/5 - Reviewer: Faye C. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Process Street is a lifesaver!! We can easily track the progress of each tasks, very easy to update and customized the processes to ensure that all processes are up to date and everyone on the team is doing the same process for a specific task. Team productivity is visible. And most importantly we can easily check which tasks are due, which is very critical in our operation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Vey easy to use and help a great deal in the operation. I helps us track the productivity of each personnel and which tasks are done, ongoing and not started. #### Cons There are a few glitches every now and then, specifically when the process has been updated by other user. --- ### The revolution in process management with Process Street - Overall rating: 4/5 - Reviewer: Yelissa B. - Verified reviewer: Yes - Industry: Market Research - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered Process Street is an innovative tool that is revolutionizing process management in companies. With its capacity for automation, real-time monitoring and integration with other tools, this platform has become an indispensable ally to increase productivity and efficiency in any organization. Don't wait any longer and discover everything Process Street has to offer! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like Process Street because it allows you to automate repetitive tasks, which saves time and reduces errors. With this tool, it is possible to monitor processes in real time, identifying possible bottlenecks and improving efficiency. In addition, Process Street integrates with a wide variety of tools and platforms, making it easier to manage processes in all aspects of the company #### Cons I did not like the cost since it is somewhat high, although Process Street offers a free version, the more advanced functionalities require a paid subscription. --- ### We Love Process Street - Overall rating: 5/5 - Reviewer: VaShonda S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered Process Street has improved efficiency and effectiveness at my organization. The adoption from other departments is also a plus and shows how easy the system is to use. The support team is by far the best!!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's intuitive and likely the best support team I've ever seen. Very knowledgeable, kind, patience, and extremely helpful. The software is designed to self-serving with templates, tutorials, and much more. The automation and conditional logic features are amazing and helps to stay organized! #### Cons Not being able to insert a table into the text; version control to see exactly what changes were made... --- ### Versatile tool for process building, getting organised, delegating projects and even writing - Overall rating: 5/5 - Reviewer: Rajul C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros For anyone who needs to make sense of complexity, this is an invaluable tool, largely because unlike many web tools it's not bloated! The simple, minimalistic interface is ideally designed for clear thinking and has helped me structure not just my existing processes but also develop new ideas. Lately I've even started to use it to write complex blog posts because it is far more user-friendly and versatile than MS Word or Wordpress, allowing you to import different media types with a click. There is something relaxing as well as productive about the way this tool is designed. You can export processes to delegate a complex series of tasks to someone via email and make it look easy. It is well-priced for what it offers - a tool that can have a real impact on the way you run and grow your business. Support so far has been excellent. #### Cons Occasionally crashed in the past when auto-saving - but they seem to have ironed out this and other small glitches. Inability to add certain formats is annoying at times e.g. tables I hope they resist the temptation to add too many new features that would make it bloated like everything else. So far it has been kept refreshingly clean and functional - long may this continue! --- ### Process Street: Streamline Workflows and Enhance Efficiency - Overall rating: 5/5 - Reviewer: Jon H. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Process Street provides a powerful and intuitive platform for streamlining workflows and improving productivity. The software's visual checklist approach allows teams to create and manage standardized processes, ensuring consistency and accuracy. With its user-friendly interface and extensive template library, Process Street simplifies the creation and documentation of workflows, making it easy for both technical and non-technical users to collaborate effectively. The platform's automation features, such as conditional logic and task assignments, enhance efficiency and reduce manual effort. #### Cons One potential drawback of Process Street is the learning curve associated with mastering the platform's advanced features. While the basic functionality is straightforward, unlocking the full potential of the platform may require some time and training, especially for users new to process management software. Additionally, the lack of native integrations with certain popular tools may require additional steps or workarounds to connect Process Street with existing workflows, which can be a minor inconvenience. --- ### No other task/organisation system compares! - Overall rating: 5/5 - Reviewer: Ashley N. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The way the system tracks ensures admin/management are able to easily see where anyone is up to on any given task. It allows for easy completion from another team member if someone is away sick also. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service is unrivaled even with a huge time zone difference. Always friendly and always willing to provide above and beyond support. #### Cons A bit pricey compared to other alternatives. #### Reasons for switching to Process Street A lot more functions available on Process St and the tracking is manageable across all departments. --- ### Simple yet very powerful tool for automating and standarizing workflows - Overall rating: 5/5 - Reviewer: Keane A. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered I was able to automate my primary client process within a week. I spent a TON of hours getting it right, and v1 is a very good starting point. Plenty of on-the-fly iterations coming up and I'll be automating everything else we do in the coming months...especially since we're bringing on new team members. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super powerful, very robust - yet simple - features. Like giving you a palette of colors to paint with, you can build/create almost anything. #### Cons Still early stages, so a few things are a tiny bit clinky/complex - but not TOO early that major issues are arising. The customer service has been incredible at helping out and listening to my suggestions and passing them along to the team. --- ### How to do things right - Overall rating: 5/5 - Reviewer: Tim L. - Verified reviewer: Yes - Product usage: Used unspecified for less than 2 years - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered Process.st has made a world of difference in the work of everyone in the office at my job. I work in the social services field at an organization that has a fixed income and a fairly high turnover rate for staff. From the fixed income standpoint, Process.st offers a ton of features at no cost to my entire team. This has given me the ability as the office manager to have confidence in my employees and be able to spot check them as I have time. Any organization w/ a fixed income truly needs to make the most of what they have, and Process.st allows us to do that. We serve ~60 people at my location and we need to keep many many many documents up-to-date and maintain consistency in the way we do things. Thanks to Process.st for making it so much simpler! From the staff turnover standpoint, Process.st lets me create processes for others to follow. This is a giant aid in training new staff because I can run some checklists and have them learn while being productive. This has lowered the need for my involvement in training and therefore given me more time to be productive on my own work. Thanks Process.st! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 #### Pros Great functionality in creating checklists and adding features to them. The continued addition of new features is something that really sets Process.st apart from others. Great customer service! Anytime I send out a chat question to Vinay or whoever is online, they respond pretty quickly. Also, knowing who is online and being able to follow up w/ that person is very helpful! #### Cons Administrative controls only come w/ pay version. As I mentioned in my review, at an organization w/ a fixed income and HIPAA responsibilities, it would make my life soooo much easier if I could set admin controls in the free version. I currently have to be very careful w/ the checklists I create and make sure that no identifiable info can be seen. --- ### Perfect for checklists, SOPs, and workflows - Overall rating: 5/5 - Reviewer: Kimberly C. - Verified reviewer: Yes - Industry: Management Consulting - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros When people mentioned Process.St when it first came out, I thought it was some kind of checklist tool like Wunderlist. When I got into a trial, I realized it wasn't. It was so much more! Not only can you create checklists, but you can assign different people to tasks within the checklist, collect information from clients, create deadlines based on other info or deadlines, and more! #### Cons My only complaints: Process.St recently changed the plan names and my plan didn't get the new updates. It can get a little pricey as your team grows and free guest accounts have little capability. ## More reviews [Next reviews](https://www.softwareadvice.com/project-management/process-street-profile/reviews/?page=2) --- Process Street Reviews, Pros and Cons - 2026 Software Advice