KeyedIn Software

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10

Recommendations

FrontRunners 2021

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About KeyedIn

KeyedIn is a cloud-based project management solution for enterprise-level companies offering a suite with features, such as program management, professional services automation and project portfolio management application. The solution is offered as both an on-premise as well as a web-based system. With the project portfolio management tool, portfolio managers can prioritize projects based on strategic planning, company resources, and other relevant factors. By using the same system, portfolio managers can also communicate with their team members and make informed decisions regarding resource and time allocation. KeyedIn also analyzes the overall distribution of assets and resources, and alerts portfolio managers if and when a change in one project will affect...
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KeyedIn User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4.5

Customer support

4.5

Functionality

4

Showing 1 - 5 of 44 reviews

Natalie

Verified reviewer

Company size: 51-200 employees

Time used: Less than 12 months

Review Source: Capterra

4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

February 2018

We have really begun to enjoy using KeyedIn and have seen the benefits.

Pros

I like that we can track project plans based on tasks. It really works well for our company and helps keep our projects on point. I also like that we can set objectives (deliverables) and dates for those deliverables. This allows us to see when tasks are starting to "creep up" on the due date and either add more resources or push the deliverable date out. I also like that if we do push the deliverable out, we have to give a reason and the SW keeps track each time we push the date. This allows me to go back when the project is done, determine which dates we missed and see the reaons for the delay. I think this will help us find holes in our processes and fix them going forward. I really like the resource management tool, but are still pretty new to using it, so my knowledge is somewhat limited. Thus far, I am seeing some promise and anticipate it will become a very valuable tool. We are also just getting started in learning the reporting functions, but so far they are able to give us the exact information we need. It has made my weekly reporting to our Senior Team much more manageable and accurate.

Cons

I don't like that there isn't a customer portal available. We also manage customer installs with this software and it would be nice to give the customer a link or temporary sign on they can use to view the progress of their project. We can setup a user, but believe it take a license and we have around 50 - 100 customer installs going at any given time. Managing those users would be a nightmare, so we are opting to just email them reports from the system.

Austin

Company size: 2-10 employees

Industry: Construction

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

November 2021

KeyedIn Review

It has helped us stream line our business and we look forward to using more of it as our company grows.

Pros

Tracey ability on jobs. Ease of use on the shop floor.

Cons

To edit jobs you have to go to many fields just to change quantities on orders. Some functions dead end and you have to go backwards to move forward. IE Create a job from a SO you have to then go back to the SO to get to the work order. No communications from the shop floor back to the office. IE a message that could be submit for review on why there might have been issues with a certain operation. Ease of use for a small shop is difficult as there are many components to go through to use the software in full.

Reasons for choosing KeyedIn

Seemed like the most complete software out there for the price point.

Reasons for switching to KeyedIn

E2 was not browser based and is very clunky.

Dennis

Company size: 11-50 employees

Industry: Automotive

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

November 2021

Dennis' Review

Pros

accessibility to the data cloud based Shop floor accessibility

Cons

reporting is dismal. implementation significantly lacking. been a customer for nearly 5 years, and still cannot get accounting, scheduling, or job costing to function properly.

Reasons for choosing KeyedIn

Thought that Keyed IN was more mature than it was, we liked that the reporting was customizable.

Jaime

Company size: 10,000+ employees

Industry: Insurance

Time used: Less than 12 months

Review Source: Capterra

4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

September 2019

KeyedIn Projects - Customer Feedback

Since making the decision to work with KeyedIn and adopt their product, the relationship with the KeyedIn team has been excellent; which made the configuration, build, test and implementation as painless as possible. We were able to request / have applied minor modifications to the "out of the box" package to suit our internal operating model and existing processes and we have thus far managed to roll out KeyedIn to all those that use it day to day as a project / programme management tool and feedback / adoption rates are very positive. KeyedIn appear to treat their customers as "partners" and are very flexible / agile and open to negotiation (which has made things easier when selling into our business). We never have an issue engaging with KeyedIn and their tech support team are quick to respond when we have technical queries that we are unable to solve internally. I would say that although this product is not the market leader right now, KeyedIn's flexibility, agility and desire to build the best value add / simple to use product (in partnership with their customers whom are readily invited to forward ideas for improvements) will take them to the next level.

Pros

KeyedIn Projects is very intuitive / easy to utilise and is extremely feature rich; with an excellent user interface and bags of potential for the future (given regular "releases" that introduce an array of major / minor enhancements). Navigation around KeyedIn is relatively straight-forward to get to grips with, and bottom up / top down views all seem to work seamlessly together. On screen dashboards and data "widgets" (out of the box) are very useful / neat and can be easily configured / tailored for different users / executives / role types across any organisation. Powerful data mining / search / filter features allow us to very easily understand how our portfolio is progressing (in real time) and gives you instant ability to drill down to the heart of any risks / issues and the user interface is such that anyone within our organisation is able to be presented with their own customised dashboard and focus on what matters to them.

Cons

A little more work is required to improve reporting outputs and ability to construct and run custom reports. However, major KeyedIn Project enhancement releases (scheduled in coming months appear to be addressing this), together with addressing customer feedback on the product and modifying where customer suggestions add real value across their customer base.

Reasons for choosing KeyedIn

Although the alternative products reviewed were all capable of providing E2E PPM functionality / outputs, KeyedIn Projects stood out as the best; in terms of ease of use, great visual / user experience, rich functionality, great customer service and the product most likely to provide us with exactly what we needed (both now and in the future).

Howard

Company size: 1,001-5,000 employees

Industry: Warehousing

Time used: Less than 6 months

Review Source: Capterra

4

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2019

KeyedIn First Impressions

We are creating a PMO within the business and using KeyedIn to replace a far simpler project planning tool. Hence the learning curve has been quite steep for both the project teams in terms of the complexity of the KeyedIn administration and for the project managers in terms of managing the change from running a simple plan to running a KeyedIn project.

Pros

Feature rich, graphically rich, intuitive user interface, with strong portfolio and programme capabilities.

Cons

Inability to easily manage task-based dependencies across multiple projects and surface this at programme or portfolio level, thereby making it harder to effectively prioritise resources across multiple projects

Reasons for switching to KeyedIn

Smartsheet is fantastic for running a simple plan and actually offers higher flexibility in terms of being able to build multiple types of "sheet". However Smartsheet is limited in it's ability to fully manage issues and risks, fully consolidate multiple projects into programmes and resource balance effectively across multiple projects and workstreams. KeyedIn allows us to do all this with relative ease.

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