All Projectworks Reviews
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Joanne
Verified reviewer
Computer Software, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2020
Great tool with an abundance of features
Keeps track of project time extremely well.
PROSEasy to see at a glance what you have worked on during the day/week/month, and able to drill down to individual projects. Good range of functionality on hand to apply for leave, expenses and reporting.
CONSWould be nice to have the option of a different color scheme or text size
Vendor Response
Thanks Joanne, while we won't be adding the options to change color schemes, as the whole product is responsive you should be able to zoom your browser and still have everything look great. If you find something that doesn't look right then please let the team know! Cheers
Replied February 2021
Mia
Professional Training & Coaching, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Easy to learn! Can't wait for more features!
I really enjoy using it, the UI is very easy to get used to. Excellent program/software to help with operational and project management. I am excited to see what other features are coming up!
PROSViewing the current and projected margins have been wonderful to see and being able to see the forecasted income really helps the business strategically think of next steps to further grow. The tech support has been amazing and are always quick to respond. When I make technical errors, they have always been able to amend them without any trouble. [SENSITIVE CONTENT] has been excellent during the training process and I rarely contact support for queries as the software is quite intuitive.
CONSI still find myself getting data from Projectwork and putting them on a spreadsheet to get more pieces of insight that would be good for the team to present. The integration with Xero has been good but at the beginning, with syncing them with the employees on Xero, we were having issues with the rate cards not accruing leave. Which created some issues with what employees were supposed to be accruing, etc.
Reasons for switching to Projectworks
We needed more insights that were automated rather than just a time-logging program.
Malvin
Architecture & Planning, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
3
Reviewed February 2022
One stop shop
I like working with Timecodes and Resourcing.
CONSI like the staff assignment the least as there are certain areas for improvement.
Luke
Civil Engineering, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Great Software & Support
Fantastic - they go above and beyond for their customers and the software has had a big impact on our business.
PROSImplementation was extremely easy and our staff find it easy to use. They also offer fantastic customer support services
CONSNot all reports can be exported, I have been told they will be changing this
Reason for choosing Projectworks
Met all of our needs and was much cheaper than Accello
Jakes
Marketing and Advertising, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Big or small, local or multi-national
We are a Staffing, Recruitment and Marketing agency with 9 companies operating in 5 geographies, 6 currencies and 250 staff. “We’re a small company, with big company problems.”Projectworks have helped us overcome a lot of these challenges
PROSCOST EFFECTIVE AND EFFICIENT IMPLEMENTATION: -Projectworks have catered for almost everything we need ‘out of the box’, with no need for additional costly customization.-Migration timeline from approving the tool, planning, design, implementation, training and post project Q&A’s and amendments was 6 months. Significantly less than other migrations I’ve seen.ACCURATE BILLING & PAYROLL-Projectworks allows 1 person employed by company A to work on a project in company B within the same instance of Projectworks. This allows effective and efficient billing to clients and hours for payroll – albeit 2 separate companies, 2 currencies/geographies etc.-Contractors being paid multiple rates for different projects are dealt within Projectworks.DEBTORS MANAGEMENT AND IMPROVED CASHFLOW-‘Out of the box’ integration from 1 instance of Projectworks with multiple instances of Xero has been a big win with the migration. Having the ability to integrate invoices and payments to and from with a click of a button – giving 1 view and access point for debtors and streamlining debtors management globally.RESOURCING AT THE RIGHT TIME-Resource planning and forecasting of projects, rolling the data up to a company, client and organizational level (within the tool) caters for effective resource management ‘out of the box’.BUSINESS INTELLIGENCE-SQL access plugs into any Reporting tool (we use PowerBI) for easy Business Intelligence required from different stakeholders. We’ve imp
CONSNothing that the team isn't dealing with at the moment.
Tony
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Many "wow this is powerful" moments....
Many "wow this is powerful" moments...this says a lot. The more we dug the more we found we could do. Having said that, with flexibility comes complexity, so you need to understand the interdependencies and ensure that you use filtering properly to get the results you need. this is not difficult, just something to be conscious of.
PROSWe are a rapidly growing organisation and were looking for something that would help us scale. We selected ProjectWorks after reviewing a few solutions with an initial focus on timesheets & Xero integration. This was achieved quickly and painlessly. We then shifted our focus to resource management and forecasting. As we explored ProjectWorks capabilities, we had many "wow this is powerful" moments. We now use ProjectWorks for timesheets, invoicing (integrated with Xero), resource management and forecasting. Like all things, there is a discipline involved to get the full benefit, but the insights and benefits you get are well worth it.
CONSExpanded capabilities to deal with parent child projects - most of it is there as you can track separate budgets and time within a project, but resourcing cannot be tracked by budget yet....this is apparently coming in late 2023
Reason for choosing Projectworks
Based on capability and suitability for our business
Reasons for switching to Projectworks
We needed something that scaled
Craig
Computer Software, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2023
ProjectWorks for Professional Services Software Businesses
ProjectWorks has provided significantly more visibility and granularity of reporting - giving everyone in the business better data on which to base their decisions. The transition to ProjectWorks was handled by the excellent team at ProjectWorks and the follow up support has been nothing short of superb
PROSCapacity management is a strength of the ProjectWorks product, the visibility of how people are allocated and to what, as well as the ability to see in one glance utilisation and availability is superb and probably the most important tool for resource management in a PS business. Also for Delivery folk, the ability to manage to margin throughout the life of the project is awesome. Shared views of Forecast revenue in one place, provides a central truth of the upcoming pipeline of work.
CONSSome of the processes to do things (for example : Delete a project that won't be going ahead ) are very manual and involve multiple steps which makes them clunky. Projectworks also only really has two levels or groupings - team and organisation - and it would be good to be able to group the reporting based on more granular slices (e..g tribe/squad/chapter/seniority/location) or a combination of them. I believe that filtering will be introduced on customer fields but for now some of these calc's we do by extracting data and manually manipulating it in sheets.
Reason for choosing Projectworks
A mix of functionality, support and cost went into the decision process, with the selection weighted towards , "can we run our business using this product?"
Reasons for switching to Projectworks
To provide us a better platform from which to make business decisions
Sarah
Verified reviewer
Information Technology and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed March 2022
Good for Project Management
Easy enough to log time and manage resources via the portal.
PROSEasy to export burn reports and log time.
CONSYou can't set rules about editing timesheets and for example rules about logging time. Also can't link parent and child engagements for projects so you end up with just separate projects to bill against.
Reason for choosing Projectworks
PW had a better interface.
Reasons for switching to Projectworks
Not easy to use
Anonymous
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2020
Projectworks makes Projects Work
Projectworks is by far the best timesheeting software I've used across every company I've worked at - but it is so much more than that. I know the other business areas within my company have their own needs that are met with Projectworks, and having it all rolled into one solutions makes life easier for everyone.
PROSAs a user of the software I like the way everything is hooked up for me. I have a limited view of the budget which allows me to know if a project overrunning its budgets. All of the project planning, timesheeting and leave requirements I have are easily met with this product.
CONSAlthough there are many useful options and features, it isn't immediately clear what is available. There is a setting that I now find immensely useful, but for the first few months using this product I'd originally had the setting disabled, not knowing of its existence.
Vendor Response
Thanks for the feedback, if you'd like an overview tour of the product, then please get in touch with your customer success manager and they'll be able to show you some things that might not be obvious from the start. Keeping an eye on our release notes is also a great way to find out about those little nice to haves that are added each week. Cheers!
Replied February 2021
Belinda
Information Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Easy to use with regular updates from the Projectworks team
A lot of useful reporting is available and has proven beneficial for our future growth, how we manage our company financially, project budgets and staff. The resourcing facility and forecasting have been key features for me. The switch to Projectworks was seamless and the Support team are very quick to respond to enquiries.
PROSNice, simple user interface. Very easy for everyone to record time and leave. Implementation was well executed and the support team provide swift responses to enquiries. Lots of regular tweaks being made to the system.
CONSThe Help topics could do with an update as it's sometimes difficult to locate information. The ability to add a comment when rejecting peoples timesheets or leave would be handy along with the ability to track changes to project end dates.
Andrew
Information Technology and Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2023
Great Solution
The application is easy to configure and use, very intuitive. Excellent experience with the whole Projectworks team, very professional outfit. The migration over to Projectworks was painless.
PROSEasy to use and configure, on point with project creation, time tracking, invoice generation and the ability to integrate with Xero
CONSNot having the ability to create billing rate cards that are based on a specific time period (e.g. billing rate for a calendar year), when changes rates there is a bit of manual work required to have this flow through the project correctly.
Reason for choosing Projectworks
Easy to use, met our key requirements of project tracking, invoice generation and integration with Xero.
Reasons for switching to Projectworks
Looking for a simpler application
Antony
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2020
Great workload management tool!
Great. Really enjoy using it. Is an easy UI and takes very little getting used too.
PROSEasy, one stop shop to manage all your Project needs, such as resourcing, forecasting time sheeting, and invoicing.
CONSIs very specifically designed for Projects. I work in the support space which is a different take on Resource etc management., We make it work with PW but perhaps a 'Support module' could be designed for this line of business?
Vendor Response
Thanks Antony, some dedicated features for support are certainly on our roadmap. Your customer success manager will reach out when we pull this into design! Cheers
Replied February 2021
Dirk
Computer & Network Security, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Amazing Product getting smarter every day
Amazing product getting smarter every day. Much better and easier to use product compared to most other time sheeting and planning software I used before.
PROSWeb based, simple enterprise resource forecasting. Amazing product support. Good UI.
CONSMissing mobile app with start stop time tracking, easier entry of repetitive tasks (no auto suggestions). No Outlook read my calendar translate to timesheet as draft, with AI module. In my kind of job (consulting) working with many different clients on many tasks it's still taking me quote long to enter all my time even this is not the fault of the product I would wish for a connector to my Outlook calendar where all my tasks are stored anyway.
Vendor Response
Thanks Dirk, we are making a big investment into integration this year (including spinning up a dedicated integration team). Deeper integration with the MS suite is something on our list so watch this space.
Replied February 2021
Cassandra
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Inexpensive alternative to the pricey, comlicated tools
Love Project works. Such a more intuitive tool and simple to use.
PROSSo easy to use. It's very logical. There are frequent releases with improvements.
CONSIt's great at resourcing and reporting. You will need a project management solution like MSProject to track project progress but Projectworks does the rest for you.
Reasons for switching to Projectworks
Open Air was so complicated resulting in lots of mistakes. Simple things took ages and it was easy to miss things. And it was expensive.
Anju
Architecture & Planning, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed March 2022
Well structured projects management tool system
Forecasting is made easy, helps us to see how many free resourcing we have to take on new jobs and grow the company. This makes it easy for everyone to keep busy and keep them working.
PROSBy no means I am a worthy candidate to review this app, but it's been a very straightforward process with timesheets and managing your time. Finding projects is easy, and adding your time to them is easy. What would be beneficial is if we could see the section in each project that we add our time to. Resourcing tab is also very cool - helps us to predict forecasting with jobs well in advance.
CONSIf you made a mistake in the timesheet tab, its a matter of going a little back and forth with it, wished it was less cumbersome to do it, but it's easy nevertheless once you get the hang of it
Georgina
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Great interface and range of features for professional services
As a professional services company, we needed a platform to book our people's time across multiple projects and time periods to effectively manage capacity and utilisation. It needed to integrate with Xero (for leave management and invoicing).
PROSGreat tool for managing resources across multiple projects, with powerful capacity and utilisations views
CONSReporting could be a bit more sophisticated, but being improved upon all the time
Reasons for switching to Projectworks
The user interface was superior and granularity of data which layers up to multiple views (in resource planning)
Charlie
Verified reviewer
Environmental Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Great system
Does everything we need to run our medium-sized consulting firm of 50 people. Intuitive, clean interface, very responsive help.
CONSCan't think of any major cons. The system is working well.
Michael
Computer Software, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Well designed and flexible project management platform
Project manager efficiency is improved which reduces admin overhead. Users typically don't require much training and can pick up and use the platform quickly.
PROSExcellent support and client service. Smart features and excellent flexibility.
CONSSome documentation could be improved and cost budgeting would be a nice addition
Hamish
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed July 2020
Projectworks review
Easy to use platform. In my sales role the forecasting reports are useful.
CONSWould be nice to create custom reports + integration to CRM.
Vendor Response
Thanks Hamish, we support integration with CRM and also creating custom reports. Please reach out to your customer success manager and they can help get you setup! Cheers
Replied February 2021
Anne
Architecture & Planning, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Worth It!
We're so happy that we're using this software and we'd pick it again and again. We find new bits of software that we didn't notice before and it makes our jobs even easier. Would recommend 100%.
PROSWe love how easy it is to use, how easy it was to set up, how absolutely helpful Customer Service always is whenever we have any questions, how easy it is to track projects.
CONSWe are very happy with this software and do not feel that it has cons.
Jeff
Management Consulting, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Great Product, Great Team
Very happy with core functionality. The product works and is fit for purpose. Needs some work on customizable dashboards and divisional reporting. Had to use Power BI for this.
PROSProject level profitability, margin, and utilization. Invoicing and Expense Management. access to our data.
CONSReporting and Dashboarding for multi entities and multi divisions.
Reason for choosing Projectworks
Confidence in the implementation team.
Anthea
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Terrific Software
Projectworks has streamlined our entire business in regards to tracking projects, timesheets and invoicing. The customer service is exceptional.
PROSEasy to navigate. Great for tracking time and project status. Straight forward and streamlined invoicing.
CONSDoesn't integrate with MYOB AO. Statements of Account cannot be produced
John
Venture Capital & Private Equity, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Fantastic time tracking and management
Projectworks allows me to gain deep insights into how my team are spending their time. The time tracking component is very easy to use, both from the PC and mobile which makes chasing timesheets a thing of the past. Projectworks then allows me to dive deep into reporting on where time was spent.
CONSNothing glaring sticks out to me. We only use a small set of the features though.
Vendor Response
Thanks John!
Replied February 2021
Ivan
Computer Software, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed July 2020
Easy to use, could use some improvements
I like how easy it is to enter data and view employee resourcing. It is fairly responsive and efficient.
CONSIt would be great to separate your time entries by project or module. It would be nice to see a summary per module of time worked versus resourced. It is not convenient to run queries to see this when you are entering your time.
Vendor Response
Thanks Ivan, I've made a note of this for the backlog. Cheers
Replied February 2021
Sharon
Computer Software, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed July 2020
Projectworks review from the past 4 months
I mainly use Projectworks to fill out my time and check my resources.
PROSProduct was easy to use and very intuitive. It doesn't take up much of my time each day to use it.
CONSWhen searching and using time codes, I think there should be a feature to pin a time code to a "favorites" or frequently used area. The save button under Time also has never really worked, and I rely on the program to automatically save my timecodes instead of hitting the button.
Vendor Response
Thanks Sharon, on your timesheet you will notice a little pin icon next to the timecodes on your sheet. If you click this then the code will be pinned there until you unpin it. Your timesheet will also automatically save as your enter it when you tab or click off the time. The save button is just there as a backup! Cheers
Replied February 2021