About QT9 QMS

QT9 Quality Management Software is a web-based QMS software used by companies to comply with ISO and FDA quality standards. The software is available for deployment either on-premise or in the cloud. The tool eliminates the need for paper records and replaces them with electronic systems. The application helps service and manufacturing companies manage day-to-day work and instills full transparency across the system.

QT9 Quality Management Software allows users to set up email reminders to keep employees on track to finish project modules within time limits. Users can also track nonconforming products, corrective actions taken by employees, document control, training, and other quality modules electronically through the QMS system. The applicat...


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27 Reviews of QT9 QMS

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Showing 1 - 20 of 27 results

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March 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Time Used: Less than 6 months

Review Source: GetApp


Ease-of-use

5.0

Functionality

5.0

March 2018

Quality management made quick and easy

Pros

The QT9 software products seem to be designed with the customer in mind. The user-friendliness is clearly a part of the QT9 Quality Management Software. I love how easy it made everything.

Cons

I think that at times the process could have been a little more efficient in terms of time it takes to process a quality management order.

Response from QT9 Software

Replied September 2019

Thank you for the review of the QT9 QMS. It is great to hear you find the QT9 QMS easy to use! We appreciate the review.

June 2015

Reba from Magellan Diagnostics, Inc.

Industry: Medical Devices

Time Used: More than 2 years


Ease-of-use

4.5

Customer support

5.0

Functionality

4.5

June 2015

Excellent support, traceability and ease of use.

Pros

For a small company this sw package has all the basic offerings. We are a medical device company and myself, the FDA & ISO auditors liked the traceability, control of documents and everything was there at our fingertips from Management review to Documents to CAR's. Qt9 is always responsive to our questions and resolving issues. They have incorporated some of our suggestions into their sw updates. It is intuitive to new users and easy to use. We have configured their ECR module to handle storage of documents and electronic signoff for Validation Protocols,Reports, Design review meetings, Stop & Resume Ships, and other processes that need sign-off in addition to its ECR capability. For the cost, the flexibility, electronic signature and traceability is worth trying out the system.

Cons

One of the items on our wish lists is to be able to limit daily emails to weekly for some people. The common complaint is that people don't look at them (deleting) because a notification appears every day. Training module is a little inflexible, but they are looking at improving it and also improving the report outputs.

Response from QT9 Software

Replied September 2019

Reba - Thank you for your review of the QT9 QMS. We love hearing our software is easy to use and the support excellent! We have added many new features to the QT9 QMS over the years, and we would be happy to show you how you can use the Training Module to benefit Magellan Diagnostics. Please feel free to reach out to our team. Thanks again!

March 2021

SHelly from VMRD, Inc.

Company Size: 51-200 employees

Industry: Biotechnology

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2021

Great functionality and pricing

The customer training and support offered (at no extra cost!) made the implementation from our paper based systems to QT9 software nearly stress free. We now have a transparent QMS system that drives consistany, ownership, and continual improvement. It has been a key system to achieving and maintaining our compliance to ISO 9001:2015. I can't say enough about what a great partner QT9 has been and continues to be in supporting our QMS.

Pros

We spent a solid 6 months searching for QMS software that would be a best fit for our company. QT9 was an easy choice when stacked up against 'big name' programs. It is a user friendly platform, highly configurable, provides transparency to all levels of our organization, reasonable pricing, amazing customer service/support, and you get the entire system- no extra cost to implement or customize a new module.

Cons

The training module is too rigid and maintenance heavy for our training and documentation needs.

Reasons for Choosing QT9 QMS

Ease of use, pricing, minimal configuration needed, implementation support, ongoing training/support

Response from QT9 Software

Replied April 2021

Shelly: Thank you very much for the 10/10 on the likelihood to recommend! We are happy to hear you find the QT9 QMS intuitive and enjoy the training/support. Please feel free to submit a support ticket within the software on any suggestions on the training module. We are always looking at new ideas on how to make the software better. If there is anything our team can do to help please contact us. Thanks again!

June 2020

Nacaro from Dynamic Aviation

Company Size: 201-500 employees

Industry: Aviation & Aerospace

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

4.0

Functionality

2.0

June 2020

Limited Flexability

To be honest we do not use all the modules within QT9 but the ones we do use allow us to get by and pass our QMS audits, but for the power user like myself that wants to extract detailed performance data you’ll have to extract the data and pull it into excel and manipulate it to get metrics you need. What you see is what you get, no customizing nothing. No overdue notifications or escalation process built in.

Pros

Ease of rolling out the product. Built in forms are helpful for a beginner. There are some features if you dig into the settings that allow you minor custom uses. The Calibration and Prevenative Maintenance Modules are promising and somewhat helpful. The document control module has worked well for us.

Cons

1. the biggest disappointment - No customability of modules and forms. Lots of tabs on the nonconforming product and corrective action forms and you cannot get rid of the tabs you do not need, You cannot even hide the tabs. Absolutely no customization to tailor to your organization. 2. No email reminders if you have overdue actions pending, you’ll have to look at the database daily. 3. No filtering of overdue items in perato analysis. You can filter: Open Items, Closed, Rejected, Submitted and deleted but nothing to tell you if an item is past due. No email notifications if an item goes past due. You can only disply the entire reports that are overdue. 4. Ad Hoc Reports are Lackluster for reporting performance data analysis (Perato Analysis, Bar Graphs, Line Graphs etc) Nothing here to help you determine how effective or ineffective your QMS is. 5. If you have more than one process approver (Risk, CA’s, NC’s etc) and one of them approves the action the other approvers cannot go back and make changes. Your locked out. I had myself and one other person approving a risk and the other approver approved the risk and I could not make any changes. I had to delete the entire risk action and start over. 6. Only exports to CSV files not Excel .xlsx extensions 7. Internal audit module - build a schedule only. No prefilled forms to use, no form development capabilities.

Reasons for Choosing QT9 QMS

I’m a certified AS9100 aerospace auditor and have seen QT9 used at several companies I have audited and thought is was impressive as an observer. Now that I am a user, it doesn’t meet our needs.

Response from QT9 Software

Replied August 2020

Hi Nacaro As soon as we saw the review, we had our team personally reach out to you. 1. Customizability: Unlimited custom fields are quick and easy to setup. Tabs cannot be hidden it is like an economy car vs a luxury car. The features are included. 2. Emails: QT9 automatically sends email reminders and overdue notifications to the responsible parties and/or administrators. 3. Filtering: Each individual user can customize their dashboard grids for each module to filter and display the content you want to see. It sounds like you have the "Status" column hidden. 4. Ad Hoc Reports: We include customizable filters for all canned reports and a customer report generator to create any report you could need for measurement. 5. Approvers: Simply change your settings to require 2 or more approvers. 6. Exports: We export to a universal CSV that can be easily be opened in Excel & other programs. 7. Audit Module: During implementation you build an electronic form and you attach related files.

March 2021

Dina from The Siemon Company

Company Size: 501-1,000 employees

Industry: Telecommunications

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Very robust program that centralizes and manages essential QMS & EMS processes and outputs.

The software is outstanding, the support is quick, and thorough. The QT9 team has worked with multiple departments in our organization. From our internal IT group working to setup connections to other platforms, to the implementation team members and document admins as they have been introduced. The support has been consistent and so very much appreciated.

Pros

Intuitive, friendly user interface, the well thought out connections from one module to another. The fact that each module is included and not ala carte is a HUGE benefit. The online training academy is one of the best I have used.

Cons

A lot of filters that just take a bit of getting used to. Sometimes they default and employees need a little extra coaching to make sure they are loading the view they need.

Reasons for Choosing QT9 QMS

We liked that QT9 is all inclusive and we would not have to plan for costly add-ons and prolonged integration and implementation. QT9 allows you to work at your own pace and implement the modules one at a time, or more. For example, we chose to implement document control and training and have engaged the entire organization in which module they would like to see implemented next.

Reasons for Switching to QT9 QMS

Lack of support for existing platform. Failing infrastructure that no longer fits our business needs.

Response from QT9 Software

Replied March 2021

Dina - Thank you very much for the 5-Star review! It is awesome to hear you like that all the modules in QT9 QMS are automatically included. Please feel free to reach out to us at anytime for additional training on any modules or training for any new employees.

March 2021

Marie from Pacific Stainless Products

Company Size: 51-200 employees

Industry: Semiconductors

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2021

QMS software that functions well

Pros

Streamline process for creating ECRs and Doc control is great. This software makes approvals and interaction easier.

Cons

It would be an improvement if the software could link to our ERP system. QT9 is limited by the program QT Link. The audit module is good but a bit cumbersome.

Response from QT9 Software

Replied March 2021

Marie - Thank you for the positive review. We are happy to hear QT9 QMS streamlines your ECR's and Document Control processes. We will be adding more ERP integrations in the years ahead. Please feel free to send us your ideas about the Audit Module via a support ticket in QT9 QMS. We look forward to helping your quality processes operate as efficiently as possible.

March 2021

Erica from Neurovision Medical Products

Company Size: 11-50 employees

Industry: Medical Devices

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Easy to use and configure

Our experience so far has been very positive.

Pros

The workflow is easy to understand and it is nice that most of the modules are interconnected.

Cons

The collaboration feature was a little difficult to implement for our organization as we didn't find that it was very intuitive.

Response from QT9 Software

Replied April 2021

Erica: Thank you very much for the positive review! We are happy to hear that you find the workflow easy to understand and like the interconnected modules. If you have any suggestions on the Collaboration feature, please submit a support request. You can always schedule training with our team on any feature or module too. We appreciate you as a customer. Thanks again!

February 2021

Keith from Ross Technology

Company Size: 51-200 employees

Industry: Mechanical or Industrial Engineering

Time Used: Less than 6 months

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Game Changer

The Quality Management modules are excellent. They are easy to use and understand. Tech support to start learning the system is superior to any software company I have ever seen. All the support is included in the price of the annual fee.

Pros

The software has all the key modules for operating Quality, Maintenance, Safety, Training and Engineering Change Requests for a fraction of the cost of more expensive systems with less modules. The web based platform permits scaling to any business size.

Cons

The system is laid out nicely at the start with drop down menus. However, when you select the module, it sends you into a blank spreadsheet without little directional help. After using it for a while, you learn the next steps but a new user struggles without written instructions. QT9 has recognized this weakness and is addressing it in their next version.

Reasons for Choosing QT9 QMS

More modules for less price.

Response from QT9 Software

Replied February 2021

Keith - Thanks for the positive review! Please don't hesitate to schedule free training with our team anytime - whether it is for you, new employees or the implementation and integration of a new module. We look forward to working with you and your team in the future.

October 2017

Maurice from Menasha Packaging

Company Size: 5,001-10,000 employees

Industry: Paper & Forest Products

Time Used: Less than 2 years

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2017

A very solid QMS option

Overall a very good value for the price.

Pros

Easy to use, all of the modules are integrated to one another, fast setup / configuration. the support that you receive from QT9 is always fast and effective.

Cons

The software cannot be customized to your exact needs. It is not possible to change the name of modules or tabs within the system or to hide ones that your facility does not use.

Response from QT9 Software

Replied September 2019

Maurice - Thank you for your review of the QT9 QMS. We are happy to hear you find it easy to use and like the interconnected modules!

June 2016

Rachel from MedNet Solutions

Industry: Information Technology and Services

Time Used: Less than 6 months


Ease-of-use

3.5

Customer support

4.5

Functionality

4.5

June 2016

QT9 Implementation and Population

Pros

For CARs, the information is all in one convenient location. The Employee Training location allows us to attach documents (we keep Curriculum Vitae in the Related Files section). This allows for a one-stop-shop when audited on employee training and experience. Vendor has been incredibly interactive and helpful when we have had questions/concerns. Also provided requested on-site training that met our expectations and timeline.

Cons

Unable to perform 'text' searches. For example, performing a search within the Master File attachments for a term or other document number is not available. In addition, I create training records for new hires; the content and attributes are always the same. It would be helpful if I could copy an existing record. As part of the Quality organization, I notice grammatical errors. QT9 has several messages that contain mis-spellings.

Response from QT9 Software

Replied September 2019

Rachel - Thank you for your review of the QT9 QMS. We are glad to hear that the QT9 QMS has helped you centralize parts of MedNet's operations! We have added lots of filter options for searching through documents and have added the ability to attach related files and interconnect modules together. We have also added the ability to setup training profiles for recurring training records to ease training. We are constantly adding new features to the software, so if you see a spelling error please let us know, so we fix it right away. Thanks again!

May 2021

Colin from Global Skyware

Company Size: 51-200 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

A Solid Solution for online QMS.

Overall, QT9 has been a solid software for us to centralize our documentation, calibration, CARs and SCARs. It's made presentation during our ISO audits easier, as well as helping us to identify gaps in our documentation.

Pros

1. Ability to capture and track information during the Corrective Action Process. It's never lost due to the Timeline feature. 2. Revision history stored electronically on all documentation makes it easy to understand why documents were updated. 3. Easy to teach new employees how to use. A "learn by use" system that has extensive training modules/support.

Cons

Some modules, like MRB, have too many required fields. Can make the process of red tagging suspect material time consuming. For printing documents, should be able to customize the layout by drag-and-drop to fit only what you need on one page (CARs, Projects, MRB tags, etc). For example, I may not need all the Additional Information fields for a CAR (WO, PO, Lot, etc), so I should be able to remove them from the printed pdf report just by dragging the field out of the preview page.

May 2019

Timothy from Olympic Steel - Atlanta Division

Company Size: 1,001-5,000 employees

Industry: Mining & Metals

Time Used: Less than 2 years

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

QT9 - All Quality Management Systems in one place

Our biggest problem with the legacy programs were solved by using QT9, by having control over all requirements of our quality system registrar. All users (123 people) have been polled with a 98% positive response.

Pros

I like most that our ISO 9001:2015 certified quality management systems are now in one (software) place. We no longer need to create and store our documentation, audits, suppliers, inspections, change control, risk assessment , calibration, projects, management review, corrective actions in multiple locations and formats.

Cons

Query / search features are limited and not made to be used intuitively.

Response from QT9 Software

Replied September 2019

Tim - Thank you for your follow-up review of the QT9 QMS. It is great to hear you are able to integrate so many of your processes into one central place! Just let us know if we can help you or your team centralize information from any other processes. Thanks again.

June 2017

Lisa from Lawrence Tool & Molding

Company Size: 51-200 employees

Industry: Plastics

Time Used: Less than 12 months


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

QT9 all the modules, tons of training and service

We are a tiny manufacturing company. Recent audits for a large and valuable customer have driven the need to develop our Quality Management System. QT9 was the only reasonably priced option that didn't make me pick upfront which handful of modules I might need. I still haven't started using everything QT9 has to offer but my CAPA and Customer Feedback programs are robust and well documented. The automatic emails to designated "Responsible Parties" seemed to really please my last auditor. I even use it for my Safety Incidents/Investigations.

Pros

You get all the modules that are available at the time of purchase, plus your software gets upgraded to include future awesomeness as they develop it. It's pretty intuitive, but what it lacks there, it makes up for in the abundant training and help options. The staff is very hands on and knows the product intimately. The launch process was relatively easy and well handled. A sandbox site allows you to work out how you'll implement the system before cluttering it up with your first attempts. All that and relatively inexpensive.

Cons

Not all the modules may be a perfect fit for how you'll use the software. You may have to be creative or maintain some documentation outside the software.

Response from QT9 Software

Replied September 2019

Lisa - Thank you for your review of the QT9 QMS. We are happy to hear you have had a positive experience and like all the modules included! Please feel free to reach out to us on training for the other modules.

May 2018

Areane from FSPMI

Company Size: 51-200 employees

Industry: Textiles

Time Used: Less than 2 years

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2018

Good Product

Pros

What I like the most with this product is it is very helpful and convenient and I am getting what I needed in terms of daily reports

Cons

At first it is complicated to use but when you learn how to use it, it gets smoothly all through.

Response from QT9 Software

Replied September 2019

Areane - Thank you for your review of the QT9 QMS. We are glad to hear you find it convenient! Please feel free to reach out to us for training on any of the built-in modules.

June 2015

Angela from Arwen Consulting

Industry: Medical Devices

Time Used: Free Trial


Ease-of-use

4.5

Customer support

4.0

Functionality

4.0

June 2015

A major timesaver

Pros

The amount of functionality which is provided, considering the price of the software. The fact that there is a certain amount of latitude in terms of configuration and for the most part, you can build the system to suit your requirements. Also, even though the system is built to utilize electronic signatures, there are also the option to take a hybrid approach if you prefer to have certain documents physically signed. The document control and change control modules are of a good standard, and also the facility of being able to add related documents (which are linked to live documents) is particularly useful. I also find the management review module excellent, and has saved me a lot of time in terms of how I used to manage this feature.

Cons

The vendor management system is not as functional as I would like and is the module I find the least useful.

Response from QT9 Software

Replied September 2019

Angela - Thank you for your review of the QT9 QMS. We are happy to hear that the QT9 QMS is saving you time!

December 2017

DARRELL from ELINCO INTERNATIONAL INC

Company Size: 11-50 employees

Industry: Mining & Metals

Time Used: Less than 12 months

Review Source


Ease-of-use

4.0

Functionality

4.0

December 2017

My experience with QT9 qms

good MRP system

Pros

Good interface. Very user friendly and customer support was readily available when ever I needed them. I win-win.

Cons

Implementation was difficult at first. However it was shortly lived. More expensive than the cheaper brands.

Response from QT9 Software

Replied September 2019

Darrell - Thank you for your review of the QT9 QMS. We are glad you like the interface and are able to easily reach our team for support! We hope you have been able to start enjoying many of the features not included in the competition's pricing. We are always happy to train you and your team on our long list of valuable features and interconnected modules!

June 2016

John from North Shore Components, Inc.

Industry: Aviation & Aerospace

Time Used: Less than 2 years


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

June 2016

QT9 Has Changed Our Company

Pros

This product completely guides your Quality Management Team in the creation, management and utilization of your QMS. The QT9 support is personal, thorough and effective. The product is easy to learn and makes the quality management process extremely efficient.

Cons

The product is available to my competitors. The product is so extensive that you feel you are not utilizing its full potential.

Response from QT9 Software

Replied September 2019

John - Thank you for the 5-Star review! We really appreciate it. We are happy to hear that your experience over the years has been positive. Thanks again!

August 2018

Anne from Food Manufacturing

Company Size: 201-500 employees

Industry: Electrical/Electronic Manufacturing

Time Used: Less than 12 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

QT9 Quality Management Review

Pros

Using this software, I can easily monitor my projects timeline. It is very transparent as you can see all the approved or reject works.

Cons

You still need to adjust by the modules to fit on your desirable project or task. Just need to create and evaluate.

Response from QT9 Software

Replied September 2019

Anne - Thank you for your review of the QT9 QMS. It is great to hear you like the transparency built-in!

October 2016

eva from Munchery

Company Size: 51-200 employees

Industry: Food & Beverages

Time Used: Less than 6 months


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

October 2016

Great software for the price

QT9 covers all your need for GFSI audits. It is easy to use when you understand how it works. The software was not always fitted to my needs, but with some creativity I was able to use the fields for a different purpose than what they were intended.

Pros

Very nice connection between the documents database, training and maintenance functions. Great price structure where you pay by number of simultaneous access. Nice updates with increased functionality about twice a year.

Cons

I would like more open fields and the ability to hide some fields in the printed report. There are a lot of steps to enter a document with several validations. The process is a little long if you have to do many documents. You can't restrict the emailing to specific functions (for example: documents to approve only, task attribution only...), so you end up with way too many emails in you mailbox, which defeats the purpose.

August 2020

CHARNELLE from Chemence Medical

Company Size: 51-200 employees

Industry: Biotechnology

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2020

Most Value for Your Money!

QT9 has been second to none. Their implementation support team does there best to get you up and running.

Pros

This is the best QMS software for the money. It's intuitive, easy to implement and reliable.

Cons

I would like a few more customized fields.

Reasons for Choosing QT9 QMS

Value, ease of use and easy implementation.

Response from QT9 Software

Replied August 2020

Charnelle - Thank you very much for the positive review! We appreciate you taking the time to share your experience with the QT9 QMS. If there is anything else we can do for you and/or your team please let us know. Have a great day!