Redmine is an open-source cloud-based project management solution based on the Ruby on Rails programming framework. It is a cross-platform and cross-database solution and allows users to manage multiple projects within the system. Administrators can allocate each user to have different roles on each project. The issue management system allows users to define the status of each issue and they can set the priority on a need basis.

Users can set workflow transitions for each issue type and role. It has a document management system, which allows users to share files on the system. Users can collaborate with each other through its messaging platforms. Other features include Gantt charts, a calendar, time tracking functionality, feeds and email notifications and self-registration support.

Redmine supports multiple databases such as MySQL, PostgreSQL or SQLite. The solution has multiple LDAP authentication support. Customer Support is provided via forums and chat.



76 Reviews of Redmine

Overall rating

4.08 / 5 stars

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Showing 1 - 20 of 76 reviews

December 2018

Ashish from Tapmint

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

3 of 5

December 2018

Open source bug tracker

Pros

Being an open source software, it is very easy to customise the product according to our needs. We are using this software for multiple purposes in our organisation by customising the code.

Cons

There are lot of overhead which can be avoided when someone needs just the basic bug tracking system.

December 2018

Robin from Table XI Partners LLC

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

2 of 5

Functionality

4 of 5

December 2018

Ticket tracking for small businesses

Pros

Redmine is a great tool as long as your workflow fits its expected flow. We use it for our incoming bug report triage, and it works well. Generally works well.

Cons

If you need to have multiple people collaborate/work on a ticket before it can be completed (eg. Analysis by one person, but development or testing by another), it can be difficult to manage this flow. The transitions between stages has to be done by the users (outside of the flow).

Upgrading the tool can be a little more effort, but that's because it's open-source, and upgrade guides aren't very thorough at times.

December 2018

Rocky from Yondu, Inc.

Company Size: 5,001-10,000 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Fast and Easy to Use

Pros

It is fast, simple, intuitive, and easy to use. It has the functionalities you need to properly manage your projects and the assignment delegation for your team. It also has role permissions to properly organize and secure the contents.

Cons

The user interface may look like it is kind of simple or outdated. There may also be some confusing navigation links.

December 2018

Matheus from JMT web solutions

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

the best incident management and task control tool

Pros

I have used the Redmine tool for a long time and I can guarantee it is the best tool for task management, time tracking and projects. I already tried to use others, which are said to be more effective but I ended up coming back to Redmine because it suited me perfectly.

Cons

I can not find defects in the usability and in the interaction of the purposes of Redmine because it is a very good tool, but only lacking integrations with current tools. As for example, Bitbucket and other tools that are more current and that together I believe would make the tool even better. I think the installation of plugins that is archaic (uploading via FTP and restarting server) is bad too, I would like it to be a simpler way, user frendly.

December 2018

Thom from Broadcast Media

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Redmine as ticketing application

Pros

We are using redmine as our ticketing system to file a bug in the application, we are not experiencing any issue using this product.

Cons

The application is not a user friendly application and you have to a lot time in order to familiarize with the application.

December 2018

Ratikant from siemens healthineers pvt Ltd

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Redmine review

We can generate defect distribution graph which will help to manage the project.

Pros

It is the best defect tracking tool, you can easily sort out the defect with respect to status, author , date etc.

Cons

Sometimes will fell the hang issue. Apart from this works good.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Functionality

4 of 5

November 2018

Redmine is for low cost project maintenance

Pros

The several functionalities that Redmine have for the low price and low cost to maintenance.

Cons

As a own premise software, Redmine has some problems about installation or some steps don't be clear.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

4 of 5

November 2018

Works better than it looks

Pros

Redmine has clear, logical functionality and there's a lot of power in using Markdown to create connections between documentation and tasks. The wiki feature was very useful for my team! I also liked being able to set milestones and easily configure ticket options (priorities, assignments, status). In this sense, it's similar to JIRA in that you can very easily edit information about tasks and produce robust, well-structured documentation.

Cons

The UI doesn't feel super polished, and the wiki feature would have been difficult for my team to adopt because you need to know Markdown in order to use it effectively. (Yes, Markdown is both a Pro and a Con in this review.)
Redmine also didn't have a chat feature or the kind of file preview options my team expected.

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Functionality

4 of 5

November 2018

Redmine - Flexible Open Source Project management software

We use Redmine to track support issues for our developers. We can see who is working on what issues and how far along they are. We can re-assign issues to different teams. It works well with not too many problems.

Pros

Redmine keeps track of multiple task and projects. You can track issues, email issues into specific projects, track team members activity for solving the tasks or issues. There are templates that make it easy track progress of common issues/task. Overall it take a small learning curve but is a very powerful project tracking and management software.

Cons

It takes awhile to learn all of the features and customization.

October 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

2 of 5

October 2018

Very poor user interfaces

My overall experience with Red mine is bad and do not recommend this over other project management software.

Pros

It has many features that are essential to project management like grant charts, assigning tasks and hosted locally. Users can assign for tasks and deadlines.

Cons

User interfaces of this applications is very poor and it's very hard to figure out process and features available within the application. There's no notification system also.

October 2018

Samir from Adit Microsys Pvt.Ltd.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

3 of 5

October 2018

Redmine review on my experiance.

I am using this product from last 3 years and overlook and feel of this products need to be enhance and make it more user friendly.

Pros

I like report system very much. you can easily get different report by few clicks.

Cons

Redmine's fronted look and feel need to be enhance as per the latest flat ui tends.

October 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

October 2018

A versatile tool for managing projects and support

Pros

I have used many project/issue trackers in the past, and even been involved in building one, but Redmine is an extremely versatile tool that can be tailored to most needs. It has a great library of plugins which makes it extremely powerful.

Cons

The UI for editing a task or adding a note is combined, which can make it confusing and unwieldy at first.

September 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

September 2018

Redmine is what you make of it

Pros

easy simple to use pm software for quick views and small projects

Cons

the more complex the project the more redmine shows it's limits, For small projects works great

September 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

1 of 5

Functionality

1 of 5

September 2018

free and terrible

I use it every day for 4 months.

Pros

It's free and open source. In a transparent way we can control the project together with people from outside (eg our customers)

Cons

Ugly and hard in use interface. Sometimes I have to refresh the changes several times, to make sure they have been saved.

September 2018

Joe from ChurchTrain.uk

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Functionality

4 of 5

September 2018

Not always intuitive, but it's all there

Redmine can be customised with themes, to suit it to your needs as a project management tool, built specifically with software/web development in mind. We've managed many complex builds using the tool.

Pros

Lots of features for managing software development with a team.

Cons

The interface can sometimes be a little clunky, and the WYSIWIG editor isn't always the easiest to use - but it does the job!

September 2018

Levi from Blit

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Functionality

3 of 5

September 2018

Good If You Can Customize

We installed Redmine on our own servers and customized it a bit to meet our needs. The fact that it is so customizable is great (we were able to have the perfect tool). The fact that it needed to be customized wasn't so great (we spent time building a tool instead of other things). Overall, I think this is a tool that has so much potential, and if you can afford to spend a little bit of time customizing it, there's nothing it can't do.

Pros

It's written in Ruby and is highly customizable.

Cons

It was missing some of the core features I was looking for in this type of tool, and I had to develop them myself.

September 2018

Piotr from Bumper Ball | Team-Building | Best Stag & Hen Party Ideas in Krakow

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

4 of 5

September 2018

Very simple, user unfriendly

I used it but it wasn't my choice. I worked in a team that used it to report bugs in an app. It worked but now I strain from the product.

Pros

Simplicity of using was first thing I noticed about the software.

Cons

The design, user interface unfriendly, ugly looking.

September 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

3 of 5

September 2018

My take on Redmine

Quite disappointing.

Pros

At long term the app helped me and my team to document key aspects of our project.

Cons

Non intuitive indexing of pages, hard to display images inside wikis.

September 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2018

It's competency in ticket tracking is superb

You do not have to be a tech savvy in order to use this application, just let your IT admin to set it up in your computer, then it's all good. All you have to know is what kind of ticket you are going to create and what are its details.

Pros

1. Easy to customize, you can create and select different trackers for your ticket
2. Custom fields allows you to display what are the necessary inputs needed for your ticket.
3. Able to create your own template
4. Create your filter that can be visible to others if you want to.
5. Easy viewing of the ticket status through Roadmap, Agile, or Backlogs (from old version) and etc.,

Cons

I don't have any cons about using Redmine, it reached my satisfaction. It sends you mail for every changes in the ticket, and that makes me on track.

August 2018

Ananya from T-Systems ICT India Pvt. Ltd.

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

4 of 5

August 2018

Redmine could have been a lot better

Pros

The ease of tracking issues by Redmine in an Agile based system has been made quite easy. It helps you maintain, store your code as well with help of Kallithia. Helps you maintain project related documents as Wiki pages as well.

Cons

The UI is a little outdated. In need of a serious make over in terms of look.