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Zoho Desk

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Ratings & Reviews

Overall Rating

4.08 / 5 (100)

4.50 / 5 (1,599)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

3.5 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

February 26, 2020

March 31, 2020

Pros/Cons

  • Pros

  • pretty nice smooth and very much user friendly and 2 main features are free of cost also very much customizable.

  • Easy to install and maintain. Easy configuration. Does not require a lot of hardware to run.

  • Cons

  • Though it comes with good features, there are bad points UI is not that powerful

  • End-user always complain me about the software is hard to use. For me, a tech, I fell it's OK. But End-user they might need something pretty, beautiful and more visualization.

  • Pros

  • It's really easy to use and with a great price.

  • This software is very easy to use. The new format released looks nice and handles our support needs in a very seamless manner.

  • Cons

  • Initially, UI was confusing. Gets a little time for initial setup. Once the setup is done, it becomes easy to use.

  • With the simplicity of Zoho Desk came a lack of more advanced tools. Otherwise, no complaints.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots