Highly recommend, gave my customer incredible insights into their business

Very good experience, the Support team is responsive and really do care.

Pros

Reporting showed us which customers were being visited ( and which weren't) with a customer report we created for them.

Cons

Had to ask support to open up some features, like Dashboard for instance, it's a free feature so should just be there when you sign up.

Datastrong's Review

Pros

I like how easy this product is to use by someone who isn't as "technical" as most. I love that there is always someone from customer service around to help me out.

Cons

It's more expensive that other tools we looked at, which is why we only utilize for timesheets, time off and expenses.

Good tool, if you aren't a power user

The people are great, but you need project managers who actually manage projects properly to help in the development of the tool that is primarily a tool to manage projects. Sure its a time card entry system, but for what? Managing projects and the hours against them.

Pros

Gen 2 was good. Gen 3....challenging. Good effort, but missing the mark for real project managers and managers of time entry data.

Cons

I am challenged by this product as of late. We integrate MS project to Replicon, but to change dates and update tasks takes an additional interface (RIA) once you reload your updated MS project schedule. Additionally when you reload the new schedule to update task availability, the incorrect task information is loaded so you have to use the RIA tool to fix it. Now the RIA tool has issues also. I have spent the better part of a year trying to help troubleshoot this tool with date formatting issues, configuration of your Replicon system to properly accept your entries. only to reload the RIA interface tool and have the formatting/syntax changed to something completely unknown. Tech support is very friendly and eager to help, but software developers don't know what they don't manage or use. Explanations can take several interface calls, emails and machine takeover interactions. I am getting to the point where this is more trouble than it's worth or maybe I just need something more powerful. There is also some customization, but again it is limited since project managers need different views and the ability to manipulate data, the way it's presented and overall presentation to the team. Column widths are not adjustable so a column with a single or two digit number might be 30 points wide and a text box containing a long task description might be 15 points across.

One of the most intuitive tools out there when managing projects and tracking time spent on projects

The Replicon team are very experienced and fantastic to work with It's been very easy to use and manage Managing projects has been made much more efficient and users are more engaged with the system

Pros

Very easy to use Wide range of options for use Very easy to manage UI is really easy to navigate

Cons

Limited ability to customise, however, this makes it easier to manager, use the out of the box functionality and it will be very easy to manage Not a lot of data to track changes made in certain areas of the UI but given it's easy to use, the rate of error is less, so doesn't really cause major issues

Flexible and Functional

Replicon works hard to provide a product that allows you to manage your business in the best way possible.

Pros

The custom fields available for Projects, Tasks, Users, Expenses, etc. make the software easily customizable for your unique business needs. Having an in-house IT expert isn't necessary to maximize usage. A data driven person who understands the business needs is a perfect person to choose how to best utilize these fields.

Cons

Believe it or not, the limited number of custom fields at the project level - mind you, there are 20 of them - but our business has found useful purpose for all of them and could gladly use more. Additional fields are available, but they are not reportable, so have limited value.