Fantastic. Their support team helped us at every step of the way. Customers absolutely love it and comment on how great our onboardings are.

The ability to integrate with Salesforce and have multiple templates for various project types. When using the templates it's easy to tailor them to our customers needs.

It's not easy to manage dates. This is true for every project managment tool I've used. It would be nice for dates on specfic tasks to be optional and instead have dates for groups of tasks as milestones.

I love how intuitive the tool is and the UI is great too! Getting all the projects in one place makes it super helpful for the implementation teams.

I think the reporting/dashboards have some scope for improvement (I think I feel the same way about mostly every tool) but is not a show stopper or a blocker in anyway today.

Nothing short of "breathtaking". It is one of the fastest growing PSA tools in the market and the speed of execution has been immense.

The speed of execution at which the product team is shipping new features, every month has been a key takeaway for me on the Rocketlane tool as well as the team at Rocketlane. The team is truly focused on making the customers succeed and gave individual attention to the asks that we had in terms of features.

Nothing specific except the lack of customer success features. Rocketlane should now focus on building its customer success module wherein, it can become a one-stop shop for all customer success and PSA organizations.

Overall experience with team really good, i think less than 1 week we did the implementation. Rocketlane team has also given training to team. Great job [SENSITIVE CONTENT]

There are various things which i liked in the application - Private space which i can use for actionable within team, same is not visible to client - Use this application to have conversation with client (chat tool too) - Easy to attach documents - Project also have sub task activities (Child -Parent relation) - Overall project status with delay activities - Reminders for the project (next and delayed task) - Play with % of completion with task and subtask and many more

Nothing as such but yes, i must say i wanted more charts and reports

Could be more user friendly , Filters can be more clear

Its a unique product solving the pain of customer management and timesheet tracking, allocation etc

Its Analytics is very poor. Very difficult to see a summary or high level overview of team

Over all our experience has been wonderful. The team is amazing, responsive, and they listen to feedback. The tool is solving so many of our problems, and is making our process better for both internal and external customers.

First and foremost, the support, success, engineering, and sales teams are amazing! The team is highly responsive, great problem solvers, and warm and welcoming. The tool itself meets our needs and has greatly reduced our time to value and increased our ROI. We love that we can create sub tasks and sub sub tasks, and dependencies. Finally, the customer view is so helpful!

Our only concern is that our Salesforce integration needs a bit of work. The concern is not an issue with Rocketlane, it is just the pains of connecting two tools. The Rocketlane team his highly focused on resolving the issue and has been fantastic!

The team has been amazing to work with.

Rocketlane has all of the core features you would expect from an implementation provider, and then some. I especially like the Magic Link sign on process, and the ability to add Spaces, where you can collaborate further with users.

We are looking forward to further customization abilities with the platform.

Very good. I needn't track bunch of folders, spreadsheets and Emails to manage my clients. The team internally collaborates well too. One screen, all solutions.

Ease to work with different stakeholders, all at one place. Task management and follow ups are transparent.

I do not have any issues with Rocketlane so far. It addresses all my day-to-day requirements pretty well

I use Rocketlane for customer onboarding, it helps me and my client have a clear visibility of the blockers and the milestones of the project.

Rocketlane does not have a social sign in feature yet and I also feel that the UI can be simplified to have a richer user experience.

Ease of use. I found it was very intuitive to manage projects and tasks. It was by far one of the best project management tools that i have used. It was also very easy to setup. It was also very easy to get in touch with their CSM for any queries on the product. Overall i had a great experience with the setup and is saving me a lot of time in keeping track of the project progress.

Maybe more slicing and dicing around reports and ability to customize them.

We are using Rocketlane to accelerate our customer's onBoarding projects and facilitate issue managements with existing clients.

I really like the Presenter mode, which allow me to show my customers what the project is going to look like, within a synthetic view. I also love the possibility to generate status reports directly from the tool, with a simple click & drop of recently completed or blocked tasks.

I use project phases for projects with clearly defined tasks but I'm currently missing the opportunity to define custom tags to easily build group of tasks later inside the Kanban board for example

It has been good, as I continue to lean the product and its capabilities, the functionality of it becomes understandable.

Being flued and can track almost any projects.

It's very robust and the options can be overwhelming when trying to setup projects.

We love using Rocketlane's external view of the project so we can share with our Customer and keep specific tasks internal vs external. Rocketlane allows us to control our branding and onboarding experience better than competitors.

Rocketlane is new to the scene and thus some of the features will be fresh and rusty. Transfering from Asana just took a little bit of getting used to you. They have a great Care team and resources which eliminate these concerns.

Love it , it’s a gamechanger for my marketing agency.

Robust client project management software that has strong automations and features I could find on Trello on clickup.

User interface for the client could be smoother.

The customer collaboration features and the customization options.

Nothing up to this moment. Although, sometimes page needs a refresh to show changes made to a project

Integrated to HubSpot and easy templates and dynamic conditions

Limited RBAC for sharing with customers

I had a very good experience so far by using Rocketlane. We use this product for Work Flow management in our organization and I'm very satisfied with the features available in Rocketlane which is very user friendly. I would like to call it - Simple but Powerful!

Overall, the whole product looks great according to the UI part and also very user friendly. Security-wise also Rockletlane is up to the mark

The part where we can attach documents can be improved.

Task Management Task scheduling Management Templates

It's difficult to toggle between 2 different projects, it would have been great if they gave a simple switch option to toggle. The current templates are outdated should have multiple to choose from, whether it's onboarding a client, doing POC, and so on.

The user experience of Rocketlane is one most fascinating thing about the product and also UI is one of the best that one would come across.

Nothing as of now since this is one of the best product that I have come across.

Good, easy to use software.

Easy of use Customer Support Visibility for customers

Nothing really. It would be helpful to have a team for adoption of the software in the customers ecosystem.

Really good experience overall. Helped eliminate multiple different channels of communication and helped create a single source of truth.

When I use Rocketlane, one of the things that strike me is how many of my use cases are always met. When I generally use any project management tool, they would always lack in certain features and it is not easy to build a tool like that as project management in itself is a fairly diverse area with certain checks that some folks would need to do. Rocketlane feels very customisable and one of my favorite parts of the tool is the ease of collaboration. Live chat and thread-like features help you coordinate better. We use it in onboarding and coordinating between multiple teams and also having a client-facing view is extremely tricky but Rocketlane does the job beautifully! I am also a big fan of the ability to integrate with other channels and the ability to be the single source of truth!

The UX initially was very confusing. It does take some learning curve to reach a flow state in the UX but i think that comes with the complexity of the product.

The ease of use is the best thing of rocket lane. The easy responsiveness from UI. and cool thing is its quick save.

If we can provide some good way to edit the description next to hours for all the entries.

User friendly and perfect UI to understand the system without training

Within few clicks your task gets completed, Easy to fill timesheet and other reporting

The best part is all outcome for all the project as per the data is summed in the system which reduces the time and effort as well to mention the more report and helps to track the due time for the project and also inform the client of the same.

In this easy to track project along with client details we can set the number of days for the project and easy to work accordingly which helps to complete the project within the time frame and the client also can check the status of the project

Some time very slowness in the evening time. please add one more thing like any project set the overdue time 60days 90days so system will reminder me email or notification.

Task management, tracking and creation of tickets. Ad hoc tasks have become much easier to manage and weekly goals are getting completed more efficiently.

pretty complex to apply for time offs and half-days