--- title: "Rocketlane Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Rocketlane. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Rocketlane is a good fit for you!" source_url: "https://www.softwareadvice.com/project-management/rocketlane-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Project Management Software](https://www.softwareadvice.com/project-management/) / [Rocketlane](https://www.softwareadvice.com/customer-success/rocketlane-profile/) / Rocketlane Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/customer-success/rocketlane-profile/) Reviews [Alternatives](https://www.softwareadvice.com/customer-success/rocketlane-profile/alternatives/) # Rocketlane User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 128 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 94 reviews (73%) - 4 stars: 33 reviews (26%) - 3 stars: 0 reviews (0%) - 2 stars: 1 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The ability to customize templates and workflows saves a lot of time, making Rocketlane adaptable to different types of projects. - I also appreciate the detailed reporting and analytics, which provide valuable insights into project progress and help optimize workflows. - The intuitive UI is a game-changer, allowing teams to track projects, milestones, and tasks efficiently. ### Most mentioned cons - To add to this, the reminder emails they send do not link to the existing ticket or name it, so you have to log in to even know what issue they are referencing. When on client calls using "Presentation" mode, you cannot make any updates. - There is one thing i observed: when i am using the product on 2 tabs simultaneously, the project updates or changes i made in the first tab don't gets reflected on the second tab and i might end up losing the timesheet data which i have filled out. - Sometimes it can be glitchy with time entries. ## Rocketlane customer reviews Showing reviews 1-25 of 128 (page 1). ### A well-designed user onboarding platform - Overall rating: 4/5 - Reviewer: Adam M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Firstly, Rocketlane has reduced the administrative effort required to create and manage onboarding projects by providing reusable templates and centralised workflows. It has improved accountability by making project responsibilities, deadlines and dependencies visible to both internal teams and customers. It has provided better visibility of project progress and potential delays, helping teams address risks earlier and deliver a more consistent customer experience. However, some initial investment is required to configure the platform effectively. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The shared customer portal is particularly valuable because it gives customers a clear view of project progress, responsibilities and upcoming actions. Templates also make it easier to standardise onboarding processes while retaining enough flexibility to accommodate different customer requirements. The combination of project management, resource planning and time tracking reduces the need to maintain information across multiple tools. The UI is slick and modern, there is some learning as with any tool but I foudn it easy to pick up. #### Cons The amount of configuration options can feel slightly overwhelming at first, particularly for teams migrating from simpler project-management tools. Setting up templates, permissions, automations and reporting requires some initial planning. Some advanced reporting and resource-management features could also be easier to configure without specialist knowledge. --- ### Lane Force - Overall rating: 5/5 - Reviewer: Camencia F. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered It has its comparisons with Scoro, however, they became one up when they added the AI feature. This was the best thing to ever happen to me and my time management. Not to mention I was able to cut my brainstorming sessions into a third. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Task management is automated and when combined with the new AI feature it produces projections. The security features programmed in it is awesome. #### Cons As soon as I discover such, I think it is safe to say we will hear about it here on Capterra. Until then, I have yet to discover dislike. #### Reasons for switching to Rocketlane Only because they integrated the new AI system, was I sold on this software. --- ### Effective and efficient tool - Overall rating: 5/5 - Reviewer: Dhiraj D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Overall i am very satisfied with it as it eases my life of assigning and completing projects/tasks effectively and timely. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Ease of assigning tasks and following up with the clients. #### Cons It can be complex for new users. Navigating through its features and setting up projects might require a bit of time and effort. #### Reasons for switching to Rocketlane Due to cost and also it was very complicated for use. --- ### Simple to Use - Overall rating: 5/5 - Reviewer: Andy P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered The timesheet functionality in Rocketlane is both Intuitive and Simple to Use. It is flexible and can adapt to your business needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to record time into timesheets. This includes adding time to already submitted lines even when submitted. #### Cons It's difficult to leave a lengthy comment about what I don't like about Rocketlane because I do like Rocketlane #### Reasons for switching to Rocketlane iDocs was not at all intuitive and would lose data between saves --- ### Solution Architect - Overall rating: 4/5 - Reviewer: Jon L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Rocketlane has been an upgrade so far compared to the previous project tracking tool we were using. Makes my job easier #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Single source of truth for my notes. The ability to make notes internal only or customer facing. Getting better with it over time #### Cons Layout can be confusing at times. Sometimes it can be glitchy with time entries. Takes a decent amount of use to get the hang of it #### Reasons for switching to Rocketlane Too many duplicate projects in Vivun. Led to confusion --- ### Rocketlane helps keep our onboarding on track and allows us to write customer docmentation for each unique setup - Overall rating: 5/5 - Reviewer: Tony G. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Fantastic. Their support team helped us at every step of the way. Customers absolutely love it and comment on how great our onboardings are. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to integrate with Salesforce and have multiple templates for various project types. When using the templates it's easy to tailor them to our customers needs. #### Cons It's not easy to manage dates. This is true for every project managment tool I've used. It would be nice for dates on specfic tasks to be optional and instead have dates for groups of tasks as milestones. #### Reasons for choosing Rocketlane Better features at a lower cost. Their support team was also much more responsive. --- ### Solid Time Tracking Software and PM Tool - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Rocketlane has been the best all-in-one tool I've used for a services organization, despite some limitations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Rocketlane is easy and intuitive to use and offers a seamless connection from time tracking, project management, reporting, etc. #### Cons Some default functionality cannot be customized, which makes it challenging to report in meaningful ways and introduces the need to export data to run our reports. For example, we cannot change how quarters are defined; calendar quarters are the default, and we operate on a different cadence, but all reports in Rocketlane use that same definition. --- ### Fantastic platform for customer onboarding and implementation. - Overall rating: 5/5 - Reviewer: Bryce L. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Overall Rocketlane has brought visibility to our projects both internally and with our customers. When we needed to update an automation behavior in Rocketlane, the team was very responsive and able to help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer portal is a really fantastic feature that offers real time project visibility to customers. With the task assignment, it also items for which the customer is responsible. #### Cons We frequently work with other consultants, often across customer companies and projects. There is not a really straightforward way to invite these other consultants to participate in projects. The "partner" section of the software seems intended to handle this, but requires additional licensing expenses for people who often just need to be aware of what's going on in the project. --- ### Rocketlane helps us streamline our task prioritization - Overall rating: 5/5 - Reviewer: Tito Mari Francis E. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered It's working great for me and my team so far, it helps me prioritize my tasks that can lead to success through work completion #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It allows our team to streamline the monitoring of task progress and completion as well as which needs to be done, so we're prioritizing with the help of the tool #### Cons I hope it can better integrate with other calendar tools, for holidays and other organization calendar-based events of the organization --- ### Rocket Lane A wonderful tool - Powerful but extremely light at same time. - Overall rating: 5/5 - Reviewer: Kaushik R. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Overall experience has been wonderful with RL. It assists me in doing my project tracking for both efforts and resources in a seamless manner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked the ease of use for the time tracking and approval functions. This also integrates seamlessly with Salesforce for syncing up with the project FRAG status. #### Cons I think the reporting capabilities - number of the out of the box configurable reports can be increased. --- ### End-to-End Project Management Tool - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Pretty happy as a PM, Delivery Manager as it makes it easier to track various facets of the project. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It provides various aspects of managing a project in under 1 roof #### Cons it is slow at times, not sure if it is the tenant issue or what, but my colleagues and I have had slowness issue. --- ### easy to use and customizable to meet your needs - Overall rating: 5/5 - Reviewer: Aya M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Easy to implement, fast to communicate with, and very client friendly. It has been great to minimize the "millions of conversations" with clients across many emails threads and different communication services and to manage comms with remove teams accross many time zones. It is so easy to use and if there are every any struggles, the support team is extremely responsive, so easy to communcaite with and fast to fix. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ability to customize to meet the needs of each individual project #### Cons Not able to move tasks accross projects; but you are able to assign projects to the same clients so it is easy to work around. The only thing "missing" is the ability to manage "support" via RL; with that, you could use RL to manage the ENTIRE lifecycle with a client. --- ### Rockellane - The go-to tool for best Customer Collaboration & Project Management - Overall rating: 5/5 - Reviewer: Bharath J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how intuitive the tool is and the UI is great too! Getting all the projects in one place makes it super helpful for the implementation teams. #### Cons I think the reporting/dashboards have some scope for improvement (I think I feel the same way about mostly every tool) but is not a show stopper or a blocker in anyway today. --- ### Rocking Rocketlane - Overall rating: 5/5 - Reviewer: Robin R. - Verified reviewer: Yes - Industry: Automotive - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered It's a complete project management tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The following are the key features : 1) Efficiency and time saving. 2) It's complete tool for project management. 3) Manage capacity column. 4) CSAT sections for the projects. 5) Customers friendly 6)Easy to use. #### Cons So if we select any pre build project template we cant re arrange its projects phases. --- ### Effective Task tracking - Overall rating: 5/5 - Reviewer: Shabnum Y. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Overall, I feel platform is the best where I can track literally everything. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It helps me track the time I put on activities and also help me be on toes and work on deadlines. Also I can keep track of tasks that have been assigned to me. #### Cons The platform hangs up frequently and it takes time to put on my activities on the platform. --- ### Rocketlane is a great stakeholder management tool - Overall rating: 5/5 - Reviewer: Danny C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered It has been great having a tool which is simple to use yet very powerful. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Being able to provide a place for external stakeholders to collaborate with internal stakeholders and still maintain a wall between them for sensitive items. #### Cons It took time to get accustomed to the layout. --- ### Just What a CSM Needs - Overall rating: 5/5 - Reviewer: David T. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered I love this tool! While there are definitely many different areas of improvement, I love the value that Rocketlane adds to my general daily work as a Success Manager who also handles client onboarding/implementation of the product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros All the relevant integrations that I need #### Cons Not all the integrations are at the level that I want out of them, but they are trending better. --- ### Excellent tool for managing projects - Overall rating: 5/5 - Reviewer: kanhai k. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered really good experience while managing the tasks and projects #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent tool for managing projects and also the resources. #### Cons There is nothing as such that I can mention. --- ### One Stop Solution - Overall rating: 4/5 - Reviewer: Susant P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its a stop solution for client onboarding, the collaboration between parties is pretty high. It also helps in storing all the project collaterals in one place. #### Cons Allow an option for the client to add a task. --- ### Usage of RocketLane | Good Experience - Overall rating: 5/5 - Reviewer: Nihar S. - Verified reviewer: Yes - Industry: Banking - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Overall Experience is good. Good for project tracking and tasks tracking , better visibility of ongoing task and projects #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - Better Visibility of Ongoing Tasks and Projects - usable Dashboards and Reports. - Better Tracking and subtasks additions #### Cons - Gets laggy sometimes and changes are not visible sometimes. --- ### Great project management tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer collaboration features and the customization options. #### Cons Nothing up to this moment. Although, sometimes page needs a refresh to show changes made to a project --- ### Outstanding project management tool - Overall rating: 4/5 - Reviewer: Kevin H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Rocketlane has been a breath of fresh air for our customers and internal teams. The tool is easy to use and engaging. This has helped to deliver projects in a time pressured environment. I look forward to continuing using Rocketlane for years to come. #### Cons Nothing at all. The tool is simple to use and I can not offer any constructive feedback. --- ### Excellent tool to keep track and stay in compliance and commitments - Overall rating: 5/5 - Reviewer: Ankur G. - Verified reviewer: Yes - Industry: Computer Software - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered Project tracking is easy Very intivutive interface #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros Excellent tool to keep track and stay in compliance and commitments #### Cons No mobile interface to ease to manage. I wish they have mobile add or direct link in the email to update or approve. --- ### Esay to Use and Track - Overall rating: 5/5 - Reviewer: Punya K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Very good. It has helped me track tasks for my team and helpful in managing my tasks #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User Friendly and easy to track daily Tasks #### Cons Not able to add half day as a part of leave --- ### Magic with Rocketlane - Overall rating: 5/5 - Reviewer: Harikrishnan T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The User experience is very Good and the UIs are more modernized. #### Cons The speed sometimes is very low and the Mobile app don't have all the Web features. ## More reviews [Next reviews](https://www.softwareadvice.com/customer-success/rocketlane-profile/reviews/?page=2) --- Rocketlane Reviews, Pros and Cons - 2026 Software Advice