The team are helpful and responsive to feedback; the tool is good and gets better every month.

Runn is great at providing a projection of what the billings of a professional services organisation will be in months to come. It's an essential part of running an effective business which isn't as commonplace as it should be!

With a lot of pre-existing tools (time-keeping, invoicing, business intelligence), it took a bit of time to get everything integrated nicely. While they do have out-of-the-box integrations that might suit your needs well, we found our needs too specific and needed to make custom integrations. That said, their APIs have meant that we could do this integration reasonably easily.

We made the great decision to start using Runn in early 2021 and it has been a blessing. Easy to set up, customize and roll out to the different teams. Everything is built with care and it shows. Overall, I couldn't recommend it more. In just a few months, we are able to get better visibility and control over our services teams with a fraction of the effort.

Clean interfaces and easy-to-use software, that's what you need when you are dealing with the complexities of project and resource management. Runn delivers exactly that and keeps improving every week. Team leads now have up-to-date visibility on every front, including project financials, team utilization and beyond, without spending the entire day trying to source the updated data. it's ready for them.

Some Reports and permission levels are missing or are limited and we've had to figure out workarounds. This is something the team is working on and I am confident they'll be resolving it pretty soon.

It has been good, we're currently working on implementing the tool across the organization. The customer support has been helpful in getting our questions answered. Certain exports to Excel are difficult, and the current API call limit is frustrating.

It's easy to manage resources, and time management for different projects which is useful for large organizations managing hundreds of projects at the same time.

Messes up the names which has accents in them. A more effective real-time connection with Workday (our people management tool) would be helpful in ensuring names are consistent across these two different tools.

Faster decision making process and future capacity planning overview

User friendly, easy to manage and great Customer support

Desired features which can't be customized quickly due to many customer requests

Honestly, the team is amazing. They will answer your questions quickly, and offer support when needed. At one point, I spotted a bug with their dropdowns... I sent a support ticket and I had a response and a fix was deployed within two hours. Truly amazing stuff!

Runn is incredibly easy to use. It's UI is clean and makes it easy for the user to understand how to complete their tasks. Their support team is also incredibly responsive.

Runn is fairly new, so there are definitely some features we're waiting on... but the fact that the Runn team listens to every suggestion we make is amazing. I have complete confidence that Runn is going to be an incredible fit for us for a long time.