Slack

RATING:

4.66

(22934)

About Slack

Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across organizations. The solution caters to various industries, including media, research, technology, education, financial services, retail, transport, and logistics. Slack provides public channels for members across organizations to start conversations. Private channels enable interaction within smaller teams, and direct channels help send messages directly to colleagues. Slack incorporates feeds from social media into the application and blends them with ongoing conversations in various channels. Files such as PDFs, images, documents, and spreadsheets can be shared via drag and drop. Slack archives messages, notifications, files (as well as the ...

Slack Pricing

Slack is available across three premium tiers with pricing based per user per month, outlined below: Standard Plan: $6.67/user/month (billed annually) or $8.00/user/month (billed monthly) Plus Plan: $12.50/user/month (billed annually) or $15.00/user/month (billed monthly) Enterprise Grid: contact Slack for custom pricing details

Starting price: 

$6.67 per month

Free trial: 

Available

Free version: 

Available

Slack Action Items
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Slack Reviews

Overall Rating

4.66

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Slack

1 - 5 of 20,405 Reviews

Justin

51 - 200 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed November 2021

It can do everything, but sometimes you don't want it to

User Profile

Sara

Verified reviewer

Government Administration, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed November 2019

All Day, E'ery Day

It is so helpful to use with remote teams. I use it daily for two different employers, and actually convinced my main employer (a government agency) to start using slack. Slack allows teams to communicate easily and quickly, sharing links and documents all through the app. It also allows for camaraderie and fun, an important part of every workplace, even when you aren't physically with your team. The absolute most convenient thing about Slack is that you can use the desktop and mobile version, and someone can ask you a question, you can answer it, and work can move forward efficiently. For teams with people in different time zones and different work hours, this is incredibly helpful while texting and email sometimes don't cut it. For people who are outside of traditional cell service, sometimes I can connect to Slack even when text/calls are not going through.

PROS

I love how easy it is to communicate with people, and the informal format the encourages communication rather than dissuades it. People might be less inclined to send an email or call because they are interrupting your work, but slack doesn't have that feeling at all.

CONS

The limit on shared images after you hit a certain threshold with the free version - to be fair, this is a minor inconvenience at most and just another reason to pay for it!

Reasons for switching to Slack

I have used other programs, such as Cisco Jabber, and Slack is far superior in accessibility, features, and ease of use.

Vinicius

Financial Services, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2023

Slack

Some of the business problems that Slack can help solve include:Improving team communication: Slack allows teams to communicate in real-time, which can help reduce misunderstandings, miscommunications, and delays.Enhancing collaboration: Slack's file-sharing capabilities, integrations, and project management features can help improve collaboration and make it easier for teams to work together.Increasing productivity: By providing a central hub for communication, Slack can help reduce distractions and interruptions, which can lead to increased productivity and efficiency.Streamlining workflows: Slack's automation features can help streamline workflows and reduce manual tasks, freeing up time for more important work.Some of the benefits of using Slack include:Improved communication: Slack can help teams communicate more effectively, reducing miscommunications and misunderstandings.Better collaboration: By providing a central hub for communication and collaboration, Slack can help teams work more efficiently and effectively.Increased productivity: With reduced distractions and interruptions, teams can focus on their work and be more productive.Remote work capabilities: Slack is a powerful tool for remote teams, allowing team members to communicate and collaborate from anywhere in the world.Overall, if you had a positive experience with Slack, it likely helped solve one or more business problems and provided numerous benefits to you and your team.

PROS

One of the most popular features of Slack is its user-friendly interface, which allows users to communicate and collaborate seamlessly. Its chat-based communication system is fast and efficient, allowing users to send messages, share files, and make voice and video calls with ease. Slack also offers a variety of integrations with other tools and apps, making it a central hub for managing tasks, projects, and workflows. Additionally, Slack's customization options allow users to tailor the platform to their specific needs and preferences, making it a versatile and adaptable tool for teams of all sizes and industries.

CONS

One challenge that I face with Slack is managing notifications. With so many channels, direct messages, and mentions, it can be easy to become overwhelmed with notifications. Additionally, you might encounter difficulty in finding important information, particularly when working with large teams or on complex projects.

Anonymous

501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

FUNCTIONALITY

3

Reviewed April 2023

Slack - instant messenger

I feel that other options in the market like MS teams are better and offer much more stability and features

PROS

Its easy to use and configure on mobile devices

CONS

Audio issues are very much common with slack, sometimes the application crashes. Also no way to find some chat with person if you forget name of person.

Dillon

Verified reviewer

Education Management, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed February 2023

Streamline Team Communication

Overall, Slack was a vital tool for the team during remote work sessions as well as when working in the office. Slack made it easy to reach end users and communicate effectively with the whole team.

PROS

Slack's main strength comes in it's ease of use and approachability. The program is easy for anyone to pick up and begin using, but offers many advanced features for power users

CONS

It would be helpful if Slack offered more in depth reminder systems or task management modules for team task management.

Reason for choosing Slack

Business-oriented solution with more professional appearance