---
title: "Slack Software Reviews, Demo & Pricing - 2026"
description: "Review of Slack Software: system overview, features, price and cost information. Get free demos and compare to similar programs."
source_url: "https://www.softwareadvice.com/project-management/slack-profile/"
page_type: "product"
language: "en"
---

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Slack

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Overview

[Reviews](https://www.softwareadvice.com/remote-support/slack-profile/reviews/)[Alternatives](https://www.softwareadvice.com/remote-support/slack-profile/alternatives/)

# Slack Review

From $8.75-$15/month Free version 30-day free trial 4 plans

Wondering if Slack is right for your organization?

Our Content Collaboration Software selection experts can help you in 15 minutes or less.

On this page

-   Overview
    
-   User Interface
    
-   Popular Alternatives
    
-   Pros and Cons
    
-   Pricing and Plans
    
-   Features
    
-   Integrations
    
-   User Reviews
    
-   Popular Comparisons
    

## Overview

Slack

4.7

[(24236)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/)

Pricing

Starting at $8.75 per user per month

### About Slack

Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across organizations. The solution caters to various industries, including media, research, technology, education, financial services, retail, transport, and logistics.

Slack provides public channels for members across organizations to start conversations. Private channels enable interaction within smaller teams, and direct channels help send messages directly to colleagues.

Slack incorporates feeds from social media into the application and blends them with ongoing conversations in various channels. Files such as PDFs, images, documents, and spreadsheets can be shared via drag and drop.

Slack archives messages, notifications, files (as well as the contents of files) and projects, all of which can be searched for later. Slack allows users to customize their notifications and reduce their scope. All changes are reflected in the native applications available for iOS and Android.

Do you work for Slack? [Manage this product listing](https://www.g2.com/products/slack/claim_requests/new?auto=true)

Wondering if Slack is right for your organization?

Our Content Collaboration Software selection experts can help you in 15 minutes or less.

## Slack User Interface

## Popular Slack Alternatives

Main Product

Slack

4.7

[(24236)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/)

Ratings Breakdown

-   4.61Ease of use
-   4.55Value for money
-   4.43Customer support
-   4.56Functionality

Pricing

Starting at $8.75 per month

Get Price

Alternative Product

[Microsoft Teams](https://www.softwareadvice.com/voip/microsoft-teams-profile/)

4.5

[(11175)](https://www.softwareadvice.com/voip/microsoft-teams-profile/reviews/)

Ratings Breakdown

-   4.38Ease of use
-   4.44Value for money
-   4.24Customer support
-   4.40Functionality

Pricing

Starting at $4.00 per month

Get Price

Alternative Product

[Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/)

4.6

[(5322)](https://www.softwareadvice.com/hr/connecteam-profile/reviews/)

Ratings Breakdown

-   4.66Ease of use
-   4.47Value for money
-   4.61Customer support
-   4.53Functionality

Pricing

Starting at $29.00 per month

Get Price

Alternative Product

[Google Workspace](https://www.softwareadvice.com/marketing/google-workspace-profile/)

4.6

[(34266)](https://www.softwareadvice.com/marketing/google-workspace-profile/reviews/)

Ratings Breakdown

-   4.62Ease of use
-   4.63Value for money
-   4.30Customer support
-   4.46Functionality

Pricing

Starting at $7.00 per month

Get Price

Alternative Product

[Asana](https://www.softwareadvice.com/project-management/asana-profile/)

4.5

[(13776)](https://www.softwareadvice.com/project-management/asana-profile/reviews/)

Ratings Breakdown

-   4.39Ease of use
-   4.40Value for money
-   4.34Customer support
-   4.38Functionality

Pricing

Starting at $10.99 per month

Get Price

Alternative Product

[Basecamp](https://www.softwareadvice.com/project-management/basecamp-profile/)

4.4

[(14456)](https://www.softwareadvice.com/project-management/basecamp-profile/reviews/)

Ratings Breakdown

-   4.30Ease of use
-   4.23Value for money
-   4.30Customer support
-   4.20Functionality

Pricing

Starting at $15.00 per month

Get Price

## Slack Pros and Cons

We analyzed 24,236 verified reviews for Slack to find out what actual users really think.

Select to learn more

Streamlined Project Collaboration

Slack supports collaboration with channels for projects, real-time updates, file sharing, and integrations with tools like Jira and Confluence. Teams can coordinate tasks, share resources, and communicate across departments or organizations, enhancing productivity and transparency.

Centralized Team Messaging Tools

Slack organizes team conversations into channels, threads, and direct messages, making it easy to share ideas, files, and updates. Integrations with other apps and features like pinning, tagging, and search help teams communicate efficiently and keep discussions focused.

Intuitive Interface And Setup

Slack's user-friendly design makes onboarding and daily use straightforward for individuals and teams. Navigation is simple, setup is quick, and features like guest access, huddles, and integrations are easy to manage, even for those new to collaboration platforms.

Notification Overload And Delays

Slack notifications can quickly become overwhelming, especially in large teams or active channels. Users often struggle with delayed alerts, missed messages, and limited customization options, making it hard to stay focused and keep track of important updates.

Limited Free Plan And High Cost

Slack's free version restricts message history, storage, and some features, which can be frustrating for small teams. Upgrading to paid plans is often necessary but can be expensive, especially for organizations needing advanced functionality or larger user counts.

Message History And Organization Issues

Finding older messages can be difficult, especially on the free plan with limited history. Important conversations may get buried in busy channels, and managing direct messages or clearing chats is cumbersome. Some users report delays and occasional app glitches.

## Slack Pricing and Plans

Slack has four plans. Free is free. Pro is $8.75/user/mo billed monthly. Business+ is $15.00/user/mo billed monthly. Enterprise Grid is custom-priced.

Free version30-day free trial

Free

$0.00

Free forever

Free plan includes:

-   1 workspace
-   10 Integrations With Other Apps Like Google Drive/Office 365
-   standard support
-   1:1 Voice and Video Calls
-   Access to 10000 Recent Messages

Pro

$8.75

per user, per month

Pro plan includes:

-   Unlimited apps and integrations
-   Unlimited canvases with 30 days of version history
-   Voice-first huddles with up to 50 participants
-   Secure work with other companies using Slack Connect channels
-   Unlimited message history

Business+

$15.00

per user, per month

Business+ plan includes:

-   User provisioning and deprovisioning
-   SAML-based single sign-on
-   Unlimited canvases with 90 days of version history
-   Data exports for all messages

Enterprise Grid

Contact Vendor for Pricing

Enterprise Grid plan includes:

-   Peace of mind with enterprise-grade security and compliance, such as HIPAA support and the Enterpris
-   Built-in employee directory
-   Large scale collaboration and alignment with support for up to 500,000 users
-   Streamlined administration with centralized controls and customizable policies

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

### How does Slack pricing compare to alternatives?

Slack's starting price is $8.75/user/month. Explore how its pricing and plan options compare with top alternatives below.

| Product | Starting price | Free trial | Free version | Value for Money |
| --- | --- | --- | --- | --- |
| Slack4.7[(24,236)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) | $8.75 /user/mo | Available | Available | 4.5 |
| [Microsoft Teams](https://www.softwareadvice.com/voip/microsoft-teams-profile/)4.5[(11,175)](https://www.softwareadvice.com/voip/microsoft-teams-profile/reviews/) | $4.00 /user/mo | Available | Available | 4.4 |
| [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/)4.6[(5,322)](https://www.softwareadvice.com/hr/connecteam-profile/reviews/) | $29.00 /mo | Available | Available | 4.5 |
| [Google Workspace](https://www.softwareadvice.com/marketing/google-workspace-profile/)4.6[(34,266)](https://www.softwareadvice.com/marketing/google-workspace-profile/reviews/) | $7.00 /user/mo | Available | Not available | 4.6 |
| [Asana](https://www.softwareadvice.com/project-management/asana-profile/)4.5[(13,776)](https://www.softwareadvice.com/project-management/asana-profile/reviews/) | $10.99 /user/mo | Available | Available | 4.4 |

Slack4.7[(24,236)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/)

* * *

Starting price

$8.75 /user/mo

Free trial

Available

Free version

Available

Value For Money

4.5

-   [Microsoft Teams](https://www.softwareadvice.com/voip/microsoft-teams-profile/)4.5[(11,175)](https://www.softwareadvice.com/voip/microsoft-teams-profile/reviews/)
    
    * * *
    
    Starting price
    
    $4.00 /user/mo
    
    Free trial
    
    Available
    
    Free version
    
    Available
    
    Value For Money
    
    4.4
    
-   [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/)4.6[(5,322)](https://www.softwareadvice.com/hr/connecteam-profile/reviews/)
    
    * * *
    
    Starting price
    
    $29.00 /mo
    
    Free trial
    
    Available
    
    Free version
    
    Available
    
    Value For Money
    
    4.5
    
-   [Google Workspace](https://www.softwareadvice.com/marketing/google-workspace-profile/)4.6[(34,266)](https://www.softwareadvice.com/marketing/google-workspace-profile/reviews/)
    
    * * *
    
    Starting price
    
    $7.00 /user/mo
    
    Free trial
    
    Available
    
    Free version
    
    Not available
    
    Value For Money
    
    4.6
    
-   [Asana](https://www.softwareadvice.com/project-management/asana-profile/)4.5[(13,776)](https://www.softwareadvice.com/project-management/asana-profile/reviews/)
    
    * * *
    
    Starting price
    
    $10.99 /user/mo
    
    Free trial
    
    Available
    
    Free version
    
    Available
    
    Value For Money
    
    4.4
    

## Slack Features

-   Popular features found in Content Collaboration
    
    Collaboration Tools
    
    Content Library
    
    File Sharing
    
    Mobile Access
    
    Version Control
    
-   More features of Slack
    
    Access Controls/Permissions
    
    Activity/News Feed
    
    Activity Tracking
    
    AI/Machine Learning
    
    Alerts/Notifications
    
    API
    
    Archiving & Retention
    
    Audio Calls
    
    Audio Capture
    
    Authentication
    
    Brainstorming
    
    Calendar Management
    
    Call Conferencing
    
    Call Recording
    
    Call Routing
    
    Chatbot
    
    Chat/Messaging
    
    Commenting/Notes
    
    Communication Management
    
    Compliance Management
    
    Conferencing
    
    Contact Management
    
    Content Delivery
    
    Content Management
    
    Content Sharing
    
    CRM
    
    Customizable Templates
    
    Discussions/Forums
    
    Document Management
    
    Drag & Drop
    
    Employee Directory
    
    Employee Engagement
    
    Encryption
    
    Feedback Management
    
    File Transfer
    
    Filtering
    
    For Developers
    
    For Sales Teams/Organizations
    
    Full Text Search
    
    Group Management
    
    Group Messaging
    
    Interaction Tracking
    
    Knowledge Base Management
    
    Live Chat
    
    Meeting Management
    
    Meeting Notes
    
    Member Directory
    
    @mentions
    
    Messaging
    
    Moderation
    
    Monitoring
    
    Multi-Channel Communication
    
    Multiple Data Sources
    
    Multi-User Collaboration
    
    Natural Language Processing
    
    Notes Management
    
    Presentation Streaming
    
    Prioritization
    
    Private Chat
    
    Productivity Tools
    
    Projections
    
    Read Receipts
    
    Real-Time Chat
    
    Real-time Consumer-facing Chat
    
    Real-Time Data
    
    Real-Time Notifications
    
    Real Time Synchronization
    
    Real-Time Updates
    
    Recording
    
    Reminders
    
    Remote Access/Control
    
    Remote Support
    
    Reporting/Analytics
    
    Reporting & Statistics
    
    Scheduling
    
    Screen Capture
    
    Screen Recording
    
    Screen Sharing
    
    Search/Filter
    
    Server Monitoring
    
    Single Sign On
    
    SSL Security
    
    Support Ticket Management
    
    Surveys & Feedback
    
    Tagging
    
    Task Management
    
    Team Collaboration
    
    Third-Party Integrations
    
    To-Do List
    
    Transcripts/Chat History
    
    Troubleshooting
    
    Two-Factor Authentication
    
    Two Way Audio & Video
    
    Two-Way Audio & Video
    
    User Management
    
    Video Chat
    
    Video Conferencing
    
    Video Support
    
    Visitor Management
    
    Whiteboard
    
    Widgets
    
    Workflow Management
    

## Slack Integrations

Jira

Integration rated 4.7 from 214 reviews

Google Calendar

Integration rated 4.9 from 211 reviews

Zoom Workplace

Integration rated 4.8 from 129 reviews

GitHub

Integration rated 4.6 from 95 reviews

Asana

Integration rated 4.7 from 89 reviews

Google Docs

Integration rated 4.8 from 76 reviews

See all 165 integrations

## Slack User Reviews

## Slack customer ratings

- Overall rating: 4.7/5
- Total reviews: 24,236

### Rating distribution

- 5 stars: 17,411 reviews (72%)
- 4 stars: 5,738 reviews (24%)
- 3 stars: 912 reviews (4%)
- 2 stars: 127 reviews (1%)
- 1 star: 48 reviews (0%)

### Secondary ratings

- Ease of use: 4.6/5
- Value for money: 4.5/5
- Customer support: 4.4/5
- Functionality: 4.6/5

---

### Perfect Application for Team Management

- Overall rating: 5/5
- Reviewer: Varsha K.
- Verified reviewer: Yes
- Industry: Information Technology and Services
- Company size: 51-200 employees
- Product usage: Used daily for less than 2 years
- Reviewed: September 2026
- Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Overall, I have been using it for quite a long time and my experience is great only. Easy navigation, chatting, calls, meetings, and management.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Slack is perfect for employee management and work-related conversation. The app is very easy to use and chatting is quite quick and real-time. Even file sharing is very quick. You can conduct meetings easily on the app. In case customer support is needed, the team is very helpful. They work on the bugs and issues at the earliest. Overall, the app offers value for money.

#### Cons

That sometimes it does not send the notification on time. It arrives late at times, and is visible only after I open the app.

#### Reasons for switching to Slack

Slack was comparatively much easier to use and navigate through.

---

### Slack is the best chat communication tool out there

- Overall rating: 5/5
- Reviewer: Chris S.
- Verified reviewer: Yes
- Industry: Construction
- Company size: 51-200 employees
- Product usage: Used daily for more than 2 years
- Reviewed: October 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Overall has been great, no training needed on how to use it, very intuitive and helps us stay seamless in our communication. The pro version has some great options that integrate AI and is actually useful tools.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 4/5
- Functionality: 5/5

#### Pros

The use between platforms is seamless and very easy to use. Going from laptop to phone and back to laptop is seamless and takes no time to update, making it very efficient.

#### Cons

Replying to replies does not automatically notify you a message was received, same as reacting to a message with an emoji.

#### Reasons for choosing Slack

More integration than the others by far, a lot of great feedback out there for the product.

---

### Absolutely the best; wish my team utilized it better

- Overall rating: 5/5
- Reviewer: Verified Reviewer
- Verified reviewer: Yes
- Industry: Higher Education
- Company size: 10000+ employees
- Product usage: Used daily for more than 2 years
- Reviewed: July 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 4/5
- Functionality: 5/5

#### Pros

Absolutely the best communication tool still. It's still very easy to use, share, promote collaboration and communication, and has enough tools built in.

#### Cons

It can be used a little too aggressively by teams and people turning it into a social media-like environment.

---

### Effective Collaboration Platform for IT and Business Teams

- Overall rating: 5/5
- Reviewer: Dave R.
- Verified reviewer: Yes
- Industry: Mechanical or Industrial Engineering
- Company size: 11-50 employees
- Product usage: Used daily for more than 2 years
- Reviewed: July 2026
- Review source details: This review was submitted organically. No incentive was offered

We've had a positive experience using Slack as a collaboration platform across multiple departments. It has improved communication, accelerated issue resolution, and provided a centralized location for project discussions and file sharing. From an IT administration perspective, deployment and user management have been straightforward, the platform has proven reliable, and the available integrations have helped streamline daily business operations. Overall, Slack has been a dependable solution that has enhanced productivity and cross-functional collaboration.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Slack has streamlined communication across our IT, operations, and business teams by replacing lengthy email chains with organized channels and direct messaging. The search functionality, file sharing, integrations, and reliable desktop and mobile applications make it easy to collaborate, troubleshoot issues, and keep projects moving efficiently.

#### Cons

As workspaces grow, conversations and notifications can become overwhelming without proper channel organization and notification management. Some advanced administration, security, and compliance features are also reserved for higher-tier licensing plans.

#### Reasons for choosing Slack

Software productivity, performance and stability.

---

### 2026 Slack Review by an Associate Engineer

- Overall rating: 5/5
- Reviewer: Laila C.
- Verified reviewer: Yes
- Industry: Biotechnology
- Company size: 11-50 employees
- Product usage: Used daily for more than 2 years
- Reviewed: September 2026
- Review source details: This review was submitted organically. No incentive was offered

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

I appreciate that Slack centralizes file sharing, team collaboration, instant messaging and live chat features in one place.

#### Cons

Ever since Slack was acquired by Salesforce in 2021, I have never noticed any bugs or unconditional downtimes.

#### Reasons for switching to Slack

It is tightly tied to Google ecosystem features but Slack is independent.

---

### Very strong communication tool.

- Overall rating: 5/5
- Reviewer: Julian M.
- Verified reviewer: Yes
- Industry: Computer Software
- Company size: 2-10 employees
- Product usage: Used daily for less than 2 years
- Reviewed: October 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Generally very good, quick and easy. Good options to integrate, easy to file share. I typically run multiple Slack instances.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 4/5
- Functionality: 5/5

#### Pros

Ability to communicate in real time with colleagues when we're working remotely. Also for file sharing.

#### Cons

The threads feature is not something that I find particularly intuitive. Obviously, I know how it works, but I don't alwats follow how conversations are threading.

#### Reasons for switching to Slack

Google Workspace chat works well. However, several of our technical staff wanted to use Slack.

---

### Best internal communication app

- Overall rating: 5/5
- Reviewer: Shady A.
- Verified reviewer: Yes
- Industry: Marketing and Advertising
- Company size: 2-10 employees
- Product usage: Used daily for more than 2 years
- Reviewed: September 2026
- Review source details: This review was submitted organically. No incentive was offered

Overall I think it is the best chat app for internal communication, and the opportunity to connect with several other apps is just great to have all the necessary always at hand.

#### Ratings breakdown

- Ease of use: 5/5
- Functionality: 5/5

#### Pros

Quite easy to use, I prefer it compared to Teams for both visual and chat features. Also file sharing is better and files are easier to open (the in-app preview works really well). Never had major bugs and you can create as many channels as you want. You can connect several other apps like Drive, Calendar, Confluence and Jira which helps a lot with having everything in one environment.

#### Cons

Not the best one for calls. Should be improved to be more similar to Skype. Also not possible to record a meeting. Compared to skype/teams if you want to use it to talk with people from outside the company it is an harder process than just adding them via email address.

#### Reasons for switching to Slack

To have a close environment where to find people from the company only.

---

### Easy-to-use platform for team communication and collaboration

- Overall rating: 5/5
- Reviewer: Nikitha Y.
- Verified reviewer: Yes
- Industry: Computer Software
- Company size: 201-500 employees
- Product usage: Used daily for more than 2 years
- Reviewed: September 2026
- Review source details: This review was submitted organically. No incentive was offered

My overall experience with Slack has been positive. The Ease of Use makes it straightforward to communicate with team members, while Chat supports quick discussions and ongoing collaboration. File Sharing is useful for keeping work-related documents accessible within conversations, and Meeting features provide another convenient way to coordinate with colleagues. Although there can occasionally be minor Bugs and Issues, they have not significantly affected my experience. Considering its communication and collaboration capabilities, I believe Slack provides good Value for Money for teams that need a centralized platform for workplace communication.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Slack is easy to use and provides good value for money for team communication and collaboration. The Chat functionality makes it convenient to communicate with individuals and groups, while File Sharing makes it easy to exchange documents and other work-related files within conversations. Meeting features are also useful for coordinating with team members without switching between multiple communication tools. The overall interface makes day-to-day communication straightforward.

#### Cons

Managing a large number of channels and conversations can sometimes become difficult, especially when there are many notifications and ongoing discussions. I have occasionally experienced minor bugs and issues such as delayed notifications or messages taking time to synchronize. File Sharing can also become harder to manage when many files are shared across different channels. I have limited direct experience with Customer Support, so I cannot strongly evaluate that aspect.

---

### Excellent for engineering team comms, with real cost and noise tradeoffs

- Overall rating: 4/5
- Reviewer: Koshish S.
- Verified reviewer: Yes
- Industry: Internet
- Company size: 10000+ employees
- Product usage: Used daily for more than 2 years
- Reviewed: September 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Slack has become the default place work happens rather than just another chat tool. For day to day engineering work it sits at the center: design discussion, code review pings, deploy and alarm notifications, and incident response all land in channels owned by the team that owns the service, which makes handoffs and postmortems much easier because the timeline is already written down. The searchable history is what makes it worth the price, since a lot of institutional knowledge that would otherwise be lost stays recoverable. The tradeoffs are cost at headcount and the discipline required to keep channels from turning into noise. Neither is a dealbreaker, but both need active management. I would pick it again.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 3/5
- Functionality: 4/5

#### Pros

The channel based structure holds up as an org grows. The feature I lean on hardest is search with modifiers like in:, from:, and before:, which reliably surfaces the one thread from eight months ago where someone explained a deploy quirk. The integration surface is the real value for an engineering team: incoming webhooks, the Events API, and Workflow Builder let us pipe CI results, on call pages, and alarm state into the channel that owns the service, so triage happens in one place instead of across three tools. Huddles are low friction enough that we use them instead of scheduling a call, which has cut a lot of meeting overhead. Slack Connect has replaced most email threads with external vendors. Uptime has been solid, and once you learn the keyboard shortcuts the client is fast to navigate.

#### Cons

The desktop app is heavy. With a dozen workspaces and busy channels it will sit on several gigabytes of memory, and cold start is slow on older hardware. Threads are still the weak spot: an important decision often lives inside a thread while the channel shows nothing, so context gets buried unless someone remembers to also send it to the channel. Per seat pricing adds up quickly at scale, and the message history limit on the free plan makes a real trial hard. Notification tuning is entirely on the user and the defaults are noisy, so new hires spend their first month drowning. Search across multiple workspaces is still clumsy compared to search within one. Canvas has not been good enough to replace an actual document tool for us.

---

### Slack: Essential for remote work productivity...and employee engagement

- Overall rating: 5/5
- Reviewer: Alicia R.
- Verified reviewer: Yes
- Industry: Information Technology and Services
- Company size: 201-500 employees
- Product usage: Used daily for more than 2 years
- Reviewed: September 2026
- Review source details: This review was submitted organically. No incentive was offered

Slack has been part of the corporate toolkits of the companies I've worked for since 2017 (across three different companies, from Silicon Valley to digital services work in the government contracting industry). I've used it while working 100% in-office at a globally distributed company; when a company was transitioning to remote during the pandemic's height; and now, at a company that has been remote-first since its inception in 2016. After I used it for the first time at one job, I started asking during interviews whether they used Slack, because I knew it'd be a difference-maker in my onboarding and overall day-to-day expereince. Also, since I started using it in 2017, I've been impressed with the feature rollouts over the years. It hasn't stalled, never gets stale, and keeps getting better. I've never been responsible for comparing Slack to other tools or reviewing corporate pricing, so I don't know the overall value for the money in dollars and cents, but as far as employee engagement goes, companies should seriously consider adopting it.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Since 2020, I've worked remotely as a business developer across two digital services companies. Slack has huge gains for my formal work (e.g., channel-specific topics by deals and projects; a customizable canvas for each channel to link helpful resources; the Huddle feature for impromptu calls; seamless integration with mobile; tons of personalization features to make it right for my workday - hello Focus Mode -; integrations, like with Google Suite that make is easy to share files...the list goes on) And it's also great for employee engagement, especially in a remote setting. With the right people contributing to an engaging company culture, Slack keeps the workday interactive and, dare I say, fun. We have channels to discuss hobbies and special interests, like our corporate Fantasy Football league, book clubs, and channels for working parents to commiserate, encourage one another, and remind us all when it's time to sign the kids up for summer camp (the right answer is February, every year). This is where the magic happens. As an elder millennial, I just love it. I'm efficient with work, and it brings back the best bits of the AIM I grew up on...but for work. It's also super reliable. Over the years and across countries, I've used Slack, I don't think I've ever experienced an outage.

#### Cons

Honestly, not much. The only time I get frustrated with it is when I need to invite partners (from external companies) into our workspace for targeted deal collaboration. When those folks come from organizations stuck with Teams, it's not easy to get them to adopt it for a limited time, even though it's easy enough to add them to the dedicated Slack workspace.

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