--- title: "Smartsheet Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Smartsheet. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Smartsheet is a good fit for you!" source_url: "https://www.softwareadvice.com/project-management/smartsheet-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Project Management Software](https://www.softwareadvice.com/project-management/) / [Smartsheet](https://www.softwareadvice.com/project-management/smartsheet-profile/) / Smartsheet Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/project-management/smartsheet-profile/) Reviews [Alternatives](https://www.softwareadvice.com/project-management/smartsheet-profile/alternatives/) # Smartsheet User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 3,548 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.3/5 - Value for money: 4.4/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 2,083 reviews (59%) - 4 stars: 1,189 reviews (34%) - 3 stars: 226 reviews (6%) - 2 stars: 36 reviews (1%) - 1 star: 14 reviews (0%) ### Most mentioned pros - Robust Automation Features: Smartsheet allows for powerful workflow automation (e.g., automated alerts, update requests, and approval processes) without requiring coding knowledge. - It is a highly versatile platform that works well for a wide range of business functions, including tracking, estimating, project management, and scheduling. While it does have some limitations in handling more advanced calculations and data relationships, it has still been a great tool for our overall workflow. - This allows team members to share workspace data safely and attach files, leave cell comments, tag peers and track history via activity logs ### Most mentioned cons - During exporting my final PDF (to send to my sponsor), the font sizes would get distorted and you could not even modify the text format in the preview screen. - Smartsheet cannot completely manage a project, meaning you will have to incorporate other tools (like budgeting software) to fully monitor and analyze the profitability of a project. - I didn’t like that it wasn’t as customizable with exporting data when I needed to show management and my team progress. ## Smartsheet customer reviews Showing reviews 1-25 of 3,548 (page 1). ### Powerful for collaboration and reporting, but still dense for quick visual scanning - Overall rating: 4/5 - Reviewer: Erica R. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Smartsheet remains a dependable workhorse for complex team coordination and reporting, though navigating large, unstructured sheets still requires manual effort. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Excellent automated workflows, versatile project tracking views (Gantt, Card, Grid), and robust reporting across multiple projects that keep teams aligned. #### Cons Dense sheets can still feel overwhelming to scan at a glance without setting up custom dashboards or summary reports, making quick analysis tedious at scale. --- ### Powerful project management and tracking tool with familiar spreadsheet flexibility - Overall rating: 5/5 - Reviewer: Shyam Kishor P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Smartsheet has been an effective tool for keeping complex projects and team workflows on track. It bridges the gap between simple spreadsheets and full project management suites nicely. Despite a slight learning curve during setup, it provides strong visibility and structure across all our department initiatives. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Smartsheet excels at task management and project collaboration for teams familiar with spreadsheet layouts. The platform combines flexible grid, Gantt, and Kanban views, making tracking project timelines straightforward. It offers solid value for money by automating workflows and reducing status update meetings. #### Cons Navigation can feel overwhelming due to the sheer volume of sheets, dashboards, and reports across workspace folders. There is a initial learning curve for setting up complex cross-sheet formulas, and customer support can sometimes take a day or two to resolve technical inquiries. --- ### Smartsheet Review: The Power of Excel Meets Project Management - Overall rating: 4/5 - Reviewer: Yunus Emre T. - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The best part is being able to enter data into a spreadsheet as usual and convert it into a Gantt chart or Kanban board with just a single click. When team members say 'I can't read spreadsheets, it's confusing,' I show them the board, and when management wants a report, I switch it to a Gantt chart. Also, automated reminders are a lifesaver; when a task's due date approaches, the system automatically emails the responsible person, so I don't have to chase after them.At first, I thought it would work live just like Google Sheets, but that's not the case. After making a change, you absolutely have to hit the 'Save' button, otherwise your teammates can't see your updates.If you are managing big-budget, multi-step projects and are used to the logic of Excel, it definitely makes your job much easier. Just be ready to remind the team to 'hit the save button' for the first few weeks! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It's powerful enough to run massive, complex corporate projects, but because it looks and feels like a spreadsheet, the learning curve isn't nearly as steep as traditional project management software. #### Cons It is an incredibly robust tool built for serious project management, which just means it trades a little bit of simplicity and modern flair for pure power. --- ### “Simple and Effective Time Tracking Tool” - Overall rating: 5/5 - Reviewer: Gagandeep S. - Verified reviewer: Yes - Industry: Alternative Dispute Resolution - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Smartsheet has been very positive. It is a useful and reliable tool for managing projects, organising work and keeping track of progress. The dashboards, reports and collaboration features make it easier to stay organised and keep everyone updated. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pros: What I liked most about Smartsheet Smartsheet stands out for its intuitive interface and flexibility, making project management and collaboration remarkably straightforward. I particularly appreciated the real-time updates, which allowed team members to stay aligned without constant follow-up emails. Its range of templates and automation features saved considerable time and effort, while the seamless integration with other tools such as Google Drive and Microsoft Teams enhanced overall efficiency. The ability to customise dashboards and reports provided a clear visual overview of ongoing projects, which helped with decision-making and tracking progress effectively. #### Cons Smartsheet is easy to use and makes it simple to organise tasks, manage projects and track progress. The dashboards and reports provide a clear overview of ongoing work and help with planning and decision-making. #### Reasons for choosing Smartsheet Microsoft was the product I use to use but smartest is good and easy to use #### Reasons for switching to Smartsheet Easy to use and very easy to Navigate in the app --- ### Flexible and Powerful Tool for Team Organization - Overall rating: 5/5 - Reviewer: Jennifer E. - Verified reviewer: Yes - Industry: Chemicals - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Smartsheet has been very positive. It is a flexible and effective tool for organizing projects, tracking tasks, and collaborating with team members. Once you become familiar with the features, it makes managing workflows and keeping information organized much easier.Overall, my experience with Smartsheet has been very positive. It is a flexible and effective tool for organizing projects, tracking tasks, and collaborating with team members. Once you become familiar with the features, it makes managing workflows and keeping information organized much easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Smartsheet is how easy it is to organize projects, tasks, and information in one place. The customizable spreadsheets, automation, and collaboration features make it easy to track progress and keep teams organized. #### Cons What I like least about Smartsheet is that it can take some time to learn all of the features and customization options. Some advanced features may also feel overwhelming for users who only need basic project and task management. --- ### Helped Me Keep Track of Sales Activities - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered I started using Smartsheet to manage sales activities and track customer follow-ups more efficiently. Before that, I was relying on spreadsheets and notes, which became difficult to manage as my workload increased. Smartsheet made it much easier to organize leads, monitor progress, and stay on top of daily tasks. I also appreciated being able to collaborate with colleagues by sharing updates and keeping everyone informed about project status. The platform was reliable, easy to access, and flexible enough to fit different types of work. While there was a bit of a learning curve initially, it became much easier with regular use. Overall, it has been a valuable tool for improving organization and productivity in my day-to-day work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I liked most about Smartsheet was how easy it was to organize customer information, sales tasks, and follow-ups in one place. It gave me a clear view of what needed attention and helped me avoid missing important deadlines. I also found it useful for sharing updates with teammates without having long email conversations. #### Cons The interface can feel a little overwhelming at first because there are many features and customization options. It took some time to get comfortable with everything, and some advanced functions have a learning curve. --- ### Powerful tool for Project Management - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Publishing - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, its improved visibility across projects and made it easier to stay aligned on priorities and deadlines. Its a good tool for managing projects that involve people inside and outside the organization. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Pretty good tool for keeping projects organized and on track. Pretty flexible, makes it easy to manage tasks, timelines, and team collaboration in one place. I find the admin and user management to be intuitive, i can deploy or add collaborators easily. If you've used any other Gant chart or PM tool, you can get going quickly without extensive training. #### Cons Overall it's a great tool - I guess the more advanced features can be difficult to learn / configure. The reporting its a bit limited compared to full blown business intelligence tools. Managing permissions can be a little tedious. Also, I think it's pretty expensive for what we're using it for - purely a project management and collaboration tool. --- ### Flexible and Effective Tool for Project Management - Overall rating: 4/5 - Reviewer: Swetha C. - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Smartsheet is very useful for managing projects, tracking tasks, and keeping teams aligned. I like the flexibility of creating different views, assigning owners, setting deadlines, and tracking progress in one place. The collaboration and reporting features also make it easier to manage multiple projects. #### Cons There can be a learning curve when setting up more complex sheets, dashboards, and automations. Navigation can also feel a little overwhelming when there are many sheets and workspaces, and some advanced features take time to learn. --- ### Great Tool for Streamlining Projects and Team Collaboration - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Smartsheet has been positive. It is a reliable and flexible tool for managing projects, tracking deliverables, and keeping teams aligned. The reporting, automation, and collaboration features are particularly useful when managing multiple activities at the same time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Smartsheet combines the familiarity of spreadsheets with powerful project management features. I especially like how easy it is to track tasks, deadlines, owners, and project status while collaborating with different team members. #### Cons The platform can take some time to learn, particularly when working with advanced formulas, automations, and complex workflows. Some features are not immediately intuitive for new users. --- ### Good for basics - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros What I liked most about smartsheet is that it's a basic tool to help you get started with keeping track of large amounts of data for a company. #### Cons What I liked least is that it seems a bit outdated now as compared with other tracking tools and programs. --- ### Time to transition away from Smartsheet - Overall rating: 1/5 - Reviewer: Harris K. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Overall the experience has been good till the last year with the drastic pricing changes and relatively short lead time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Initially we used Smartsheet due to its rich collaboration features which Excel did not have at the time back in 2014. It had a better UI/UX experience and seemed intuitive to use. The ease of collaboration worked well for a period and the webform builders worked well initially. #### Cons For a company largely just using the system for Excel style workflows and collaboration its price is prohibitive when we already pay for 365. Recently their redesign of subscription and user types has meant that our Not for profit company goes from $600 per year $4000. This is after we have largely committed to using it for many business operations involving external suppliers. With a razor thin IT budget, these kinds of changes to billing are catastrophic with relatively little lead time to transition away. Larger businesses would suffer worse with a change like this resulting in a pivot of critical systems. #### Reasons for switching to Smartsheet to accomplish live collaboration in an excel style environment --- ### More than a project management tool - Overall rating: 4/5 - Reviewer: Matt B. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Smartsheet is more than a project management tool; it is a scalable business operations platform. It supports governance, compliance, reporting, workflow automation, and client-facing services, helping approximately 1,000 employees work more efficiently while enabling innovation, operational excellence, and recurring revenue generation. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros 1. Highly versatile and scalable Smartsheet supports a wide range of use cases, from workflow automation and reporting to governance, compliance, project management, and client-facing solutions. It scales effectively from individual teams to enterprise-wide deployments. 2. Strong business value and user adoption The platform is intuitive for business users, reducing reliance on technical teams while improving visibility, collaboration, operational efficiency, and decision-making. #### Cons 1. Administration can become complex at scale As deployments grow, managing permissions, WorkApps, governance standards, and platform architecture requires dedicated ownership and strong administration practices. 2. Some enterprise features lack maturity Certain capabilities, such as WorkApps administration, group-based sharing, form draft saving, and large-scale governance controls, could be further developed to better support enterprise-scale environments. --- ### A flexible and powerful tool, but the cost can be hard to justify. - Overall rating: 4/5 - Reviewer: Daniel R. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I had a very good experience with Smartsheet. I used it for project tracking, surveys, dashboards, and automations, and it gave me a flexible way to organize a lot of different work in one place. My main concerns were the cost and a few limitations that could make copying or reusing projects more cumbersome than expected. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I liked most about Smartsheet was how flexible it was. I used it for project tracking, surveys, dashboards, and a number of different automations. It gave me one place to organize a lot of moving pieces, keep people updated, and make the information easy to understand without having to build a completely separate system for every need. #### Cons The biggest drawback for me was the cost. There were also a few frustrating limitations where the familiar layout made certain actions seem like they should be simple, but copying and reusing projects, formulas, formatting, or dependencies could be more cumbersome than expected. --- ### Flexible and Powerful Project Management Too - Overall rating: 5/5 - Reviewer: Georgia Belletti L. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Smartsheet offers scalable and efficient project management measures and this brings proper planning and development The app gives a solid framework and visibility concerning projects progress #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Smartsheet is a robust project management and organization tool and it helps us in tracking all business processes The app has versatile automation capabilities that helps us handle diverse tasks #### Cons Users who lacks project management basics finds the application quite complicated The app requires a premium subscription and this affects some users --- ### Tracking my historical miniature sales pipeline. - Overall rating: 5/5 - Reviewer: James M. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Having the position of the Sales Representative, I have to ensure maximum productivity in spite of all the pending orders and production deadlines. Using Smartsheet, I am tracking all of my sales pipeline and custom commissions, which is made possible thanks to the flexible and spreadsheet-oriented interface provided by it. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros The simplicity of use with regard to managing tasks is remarkable. With the help of this software, it is possible to track the process of production of new miniatures and to easily collaborate on projects with freelance sculptors and casting contractors. #### Cons Considering the fact that I am not running an enterprise but rather a retail company operated by myself, the price plan of the product seems to be excessively expensive. Moreover, the support service of this company is quite reluctant to assist in solving problems encountered. --- ### Would recommend! - Overall rating: 5/5 - Reviewer: Jasmina K. - Verified reviewer: Yes - Industry: Market Research - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall I really enjoy Smartsheet. It always you to stay organized as well as collaborate with others. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Smart sheet is really intuitive. It’s really a one stop shop. Similar to excel, but much easier to navigate. #### Cons I don’t love the advertisements to upgrade above. I used to think I needed to update or I would lose access to certain items but it is not the case. --- ### An Indispensable Tool for Permitting, Projects, and Handover - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Facilities Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros Smartsheet is an essential tool in our operations. It allows us to: Track external projects with vendors using task updates. Issue hundreds of ePTW (electrical Permit To Work ) daily, across entire facility clusters, with automated workflows and approval logic. Document and distribute daily shift handovers with clarity, ensuring continuity across teams. The automation and integration capabilities are great, even with complex processes. #### Cons The mobile app and Mozilla Firefox run more slowly under heavy usage. Complex spreadsheets can impact performance! --- ### Prioritizing the intricate events. - Overall rating: 5/5 - Reviewer: Laura W. - Verified reviewer: Yes - Industry: Events Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This tool is important to me as a Marketing Coordinator because I use it to organize different event schedules. It is important in the organization of tasks, but it may be expensive to small teams. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros The project collaboration aspects enable our remote team to stay updated on the intricate event schedules in real-time so that everyone is aware of their individual duties in real-time. #### Cons It has a steep learning curve which can be frustrating to the new hires during the onboarding process and the mobile app has a habit of freezing when we attempt to update intricate sheets. --- ### Flexible tool for project management - Overall rating: 5/5 - Reviewer: Ryan W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been using Smartsheet for project management and collaboration. It made project tracking very easy. Now I can easily get a view of every project status with out having to go through every sheets. #### Cons It took some time to learn all the features. And the interface sometimes feel little overwhelming at first. --- ### Great Project Management Tool - Overall rating: 5/5 - Reviewer: Madison G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall Smartsheet is best tool for project and task management. And I am loving using it throughout my day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The thing I like the most is that I can build everything like simple task tracker to complex project portfolio and automated workflows. Reporting and dashboard features are very useful, I can see project data in single view. #### Cons The interface is not very modern and building more advanced or complex sheets and reports takes some time. --- ### Flexible Project Tracking Tool With a Learning Curve - Overall rating: 4/5 - Reviewer: Sandy P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Smartsheet has been positive. It is a flexible and useful platform for managing projects, tracking tasks, and keeping team updates organized in one place. The spreadsheet-style layout makes it familiar and easy to understand, especially for users who are already comfortable with Excel or similar tools. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I like that Smartsheet supports different ways of managing work, including task tracking, automated alerts, shared sheets, dashboards, and project timelines. It helps reduce scattered communication and gives the team better visibility into deadlines, responsibilities, and project progress. #### Cons That said, it can feel a little overwhelming when setting up more advanced workflows, automations, or reports. Some features take time to learn, and smaller teams may find the higher-tier plans or add-ons limiting. Overall, Smartsheet is a strong project management tool, but it works best when there is a clear process and enough time to set it up properly. --- ### Versatility - Overall rating: 3/5 - Reviewer: Nicholas B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Familiar Spreadsheet Interface: Users who are comfortable with Excel or Google Sheets can adapt quickly to the grid-style layout, making onboarding easier.Highly Versatile and Flexible: It is not limited to just grid views; it allows users to switch between Gantt charts, Kanban boards, cards, and calendars to visualize data in different ways.Robust Automation Features: Smartsheet allows for powerful workflow automation (e.g., automated alerts, update requests, and approval processes) without requiring coding knowledge. #### Cons Steep Learning Curve for Advanced Features: While the basic spreadsheet look is easy, mastering advanced features like complex formulas, automated workflows, and dashboards can take time.Costly and Restrictive Pricing: Smartsheet does not offer a free plan (only a 30-day trial). The pricing can be high and inflexible, particularly for small teams needing only a few licenses. --- ### Good tracking system - Overall rating: 4/5 - Reviewer: Victoria H. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. my overall experience has been really good. I use it for a lot of project management as well as to do task and it keeps me on track. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros The ability to list your task with due dates and be able to check them off as you have completed the task #### Cons I wish there was an app for it. I only login through the Webb and I’m not sure if there’s an app that supports this system. I’m not sure if the system also has reminders because that would be a good feature to use. --- ### Smartsheet is more than just a set of spreadsheets - Overall rating: 5/5 - Reviewer: Ana G. - Verified reviewer: Yes - Industry: Education Management - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Managing resources and deadlines has been much more accessible using Gantt charts. Even if I don't have a precise breakdown of schedules, setting deadlines by day is excellent. I also constantly evaluate campaign ROI, so the Smartsheet sheets are great for managing data in the same interface. I use the mobile app for quick queries. It's not very useful for work, but it is a tool that extends my computer usage. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Template customization helps me standardize various processes, including event coordination, workflows, client appointments, and campaign performance. These facilities have improved the quality of my work life: I have been able to establish effective workflows using these templates, which is fantastic. Although it's spreadsheet software, it has many more features than it appears to have; it's great can manage tasks, and even the notifications to complete a task are very useful. #### Cons Smartsheet is great; I can't deny it. However, performance is poor when using extensive databases, which can be slow and sometimes frustrating. --- ### Country-wide ease of use - Overall rating: 5/5 - Reviewer: Jennifer B. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Has made collaboration easy over our country-wide sites. Our 28 locations are able to see live data and adapt quickly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to keep information from a wide group together and organized. We use over 28 locations in the country #### Cons Can take a minute for everyone to see updates. Sometimes updates come in an untimely manner; especially not useful when working with live inventory ## More reviews [Next reviews](https://www.softwareadvice.com/project-management/smartsheet-profile/reviews/?page=2) --- Smartsheet Reviews, Pros and Cons - 2026 Software Advice