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Overall customer rating: Customer rating:

 (455)

 (3375)

Recommended by: Recommended by:

74% of users

65% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“It is a fantastic management tool and can be used in diverse ways. Highly recommend this software.”

- Shelly Collins, Matrix Design Group

“Being on our company’s scheduling team, I love how organized I can be in Asana. ... Everything is time-stamped, there is the ability for comments on tasks and notifications can be emailed once tasks are completed. ... Everyone can always be one the same page and know what's going on.”

- Cara Salom, Sparefoot

Most negative review: Most negative review:

“It tends to slow, pause and not update quickly when [a] user is inputting or updating data. When we cancelled our subscription, we had to save all Smartsheet data to an Excel file.”

- Allan Polier, Acero Precision

“In a very basic sense, it's just hard to use. It seems counterintuitive. It's hard to search for things, and find them, and share them and sort them into various categories or places.”

- Katelyn Watkins, Sparefoot

Pricing:

How it's priced: How it's priced:

Smartsheet is a cloud-based solution. You pay a monthly subscription fee for each user login.

Asana is a cloud-based solution. You pay a monthly subscription fee for each user login.

Contract term: Contract term:

Smartsheet requires no contract for cloud-based deployment.

Asana requires no contract for cloud-based deployment.

Upfront costs: Upfront costs:

No upfront fees.

No upfront fees.

Recurring costs: Recurring costs:

None, beyond subscription fees.

None, beyond monthly subscription fees.

What does it cost?: What does it cost?:

Applications:

Task management: Task management:

Time tracking: Time tracking:

Resource management: Resource management:

Reporting: Reporting:

Document management: Document management:

Issue management: Issue management:

Budgeting: Budgeting:

Ease of Use:

Overall customer rating: Customer rating:

 (455)

 (3375)

Most positive review: Most positive review:

“It offers an intuitive and clean interface. Our customers really like the layout and simplicity of the customer portal. The importing of existing files is extremely easy.”

- John Batcheller, First Choice Franchise Concepts

“Simple to use with a lot of enhanced features. I work for a startup, and we're always adding new members to the team and some haven't used Asana in the past. We can easily onboard them and get them on the platform with no training and a short learning period.”

- Robin Patin, RealContacts

Most negative review: Most negative review:

“Ease of use and functionality is mediocre. The interface can be cumbersome, scrolling [is] difficult if you have many columns. Not intuitive at times.”

- Jaq Law, Lifestyle Medicine Foundation

“Unlike other project management tools and task tools, it was actually confusing to use.”

- Christine Weinbrecht, BWC Coastal Consulting

Support:

Overall customer rating: Customer rating:

 (455)

 (3375)

Most positive review: Most positive review:

“We have had a great experience with the customer service. The representatives are always eager and willing to work with us on projects that we have.”

- Joel Hammond, Miller Welding & Machine Co.

“I’ve worked with Asana customer support a handful of times, and they’ve always been excellent: super-knowledgeable about their product and very professional.”

- Emma Nostrand, Sparefoot

Most negative review: Most negative review:

“This software vendor responds to feature requests with a mildly annoying standardized reply.”

- Vic Picinich, San Joaquin Regional Transit District (RTD)

“The customer support is … through email only. I did not like that at all; I could not find one phone number.”

- Christine Weinbrecht, BWC Coastal Consulting LLC

Phone support: Phone support:

Phone support included in subscription fee.

Phone support not offered.

Online case submission: Online case submission:

Online case submission available to all users.

Online case submission available to all users.

Online support options: Online support options:

Help website, tutorials and online community included in subscription fee. Includes online education courses (eAcademy), certification and library access. can be purchased.

Help website and knowledge base included in subscription fee. Additional support can be purchased.

Training: Training:

“Getting started” online catalogue included in subscription fee. Online training includes webinars and/or videos.

“Getting started” online catalogue included in subscription fee. Online training includes webinars and/or videos.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.