# TeamDynamix Software Reviews, Demo & Pricing - 2026 > Review of TeamDynamix Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/project-management/teamdynamix-profile --- [Home](https://www.softwareadvice.com/) / [ITSM Software](https://www.softwareadvice.com/itsm/) / TeamDynamix Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/project-management/teamdynamix-profile/reviews/)[Alternatives](https://www.softwareadvice.com/project-management/teamdynamix-profile/alternatives/) # TeamDynamix 2026: Benefits, Features & Pricing Wondering if TeamDynamix is right for your organization? Our ITSM Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview TeamDynamix 4.4 [(170)](https://www.softwareadvice.com/project-management/teamdynamix-profile/reviews/) Pricing Starting at $1.00 per year ### About TeamDynamix TeamDynamix is an award-winning, no-code ITSM/ESM platform with native AI and automation that helps IT teams automate repetitive tasks, reduce admin overhead, and dramatically improve service delivery. The platform removes the friction between idea and execution. Built for the realities of modern IT, it brings AI, enterprise integration, and ITIL-aligned service management together on a single unified platform, scaling without growing developer dependency and enabling teams to adapt easily. With it, teams can deliver value faster, optimize continuously, and keep realizing value as the business evolves. This has led to TeamDynamix’ 98%+ customer retention rate. This ITIL-aligned unified platform offers ITSM/ESM with ITAM and PPM with native AI, automation, and integration. AI agents help resolve tickets faster with suggested resolutions, KB content creation, and ticket triage, helping to save 4-7 minutes per ticket, and reducing resolution time by 40-90%. Virtual Support Agents can deflect 30-60% of tickets by combining AI intent matching with enterprise automation that takes action across systems, allowing end-users to self-serve 24/7. IT teams can automate repetitive tasks such... as on/off-boarding, equipment replacement, and password resets without the need for developers or coding. With a unified ITAM/ITSM solution, customers can reduce the time it takes technicians to resolve tickets by putting all of the details in one place. Further, IT leaders can track asset usage and lifecycle to reduce wasted spend, improve compliance and governance, and gain valuable insight for budget planning. And, enterprise integration is built in, not bolted on. A library of pre-built connectors links to hundreds of business applications including Teams, Slack, DocuSign, Salesforce, Workday, Active Directory, Azure, AWS, InTune, EPIC, Tyler MUNIS, Office365, and many more. A visual no-code flow builder enables non-developers to design workflows that span systems, departments, and people, with dynamic forms built from custom branding and AI Form Builder Agents that create forms in minutes. The solution offers low admin overhead and deep functionality at a lower TCO. Known for its top-of-quadrant ITSM capabilities and faster time to value, the platform is the great enabler. The people, the programs, and the partnership wrap around it, not to make the system work, but to make sure you keep getting more out of it as your business changes. Wondering if TeamDynamix is right for your organization? Our ITSM Software selection experts can help you in 15 minutes or less. ## TeamDynamix User Interface ## Popular TeamDynamix Alternatives Main Product TeamDynamix 4.4 [(170)](https://www.softwareadvice.com/project-management/teamdynamix-profile/reviews/) Ratings Breakdown - 4.19Ease of use - 4.30Value for money - 4.52Customer support - 4.16Functionality Pricing Starting at $1.00 per year Get Price Alternative Product [ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/) 4.4 [(231)](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/reviews/) Ratings Breakdown - 4.27Ease of use - 4.30Value for money - 4.20Customer support - 4.39Functionality Pricing Starting at $16.00 per month Get Price Alternative Product [Alloy Navigator](https://www.softwareadvice.com/it-service/alloy-navigator-profile/) 4.5 [(64)](https://www.softwareadvice.com/it-service/alloy-navigator-profile/reviews/) Ratings Breakdown - 4.20Ease of use - 4.48Value for money - 4.58Customer support - 4.46Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.96Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Wrike](https://www.softwareadvice.com/project-management/wrike-profile/) 4.4 [(3008)](https://www.softwareadvice.com/project-management/wrike-profile/reviews/) Ratings Breakdown - 4.18Ease of use - 4.20Value for money - 4.33Customer support - 4.31Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(731)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.43Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $19.00 per month Get Price ## TeamDynamix Pricing and Plans Starting price: $1.00 per year Free Trial Free Version Basic $1.00 per year No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## TeamDynamix Features - Popular features found in ITSM Access Controls/Permissions Activity Tracking Alerts/Escalation Alerts/Notifications Configuration Management Contract/License Management Knowledge Base Management Release Management Service Catalog Service Level Agreement (SLA) Management Support Ticket Management - More features of TeamDynamix Active Directory Integration Activity Dashboard Agile Methodologies API Approval Process Control Asset Lifecycle Management Asset Tracking Audit Management Automated Routing Availability Management Barcoding/RFID Budget Management Business Process Automation Capacity Management Change Management Chatbot Chat/Messaging Client Portal Collaboration Tools Configurable Workflow Cost-to-Completion Tracking Customer Support Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Creation Data Management Document Storage Drag & Drop Email Management ERP integration ETL File Sharing For IT Project Management Forms Automation Gantt/Timeline View Help Desk Management Idea Management Incident Management Integrations Management Inventory Management Issue Management IT Asset Management IT Asset Tracking Kanban Board Knowledge Management Location Tracking Macros/Templated Responses Milestone Tracking Monitoring Multi-Channel Communication No-Code Percent-Complete Tracking Portfolio Management Prioritization Problem Management Process Modeling & Designing Project Management Project Planning/Scheduling Project Tracking Real-Time Chat Reporting/Analytics Reporting/Project Tracking Reporting & Statistics Resource Management Risk Management Role-Based Permissions Rules-Based Workflow Self Service Portal Support Ticket Tracking Surveys & Feedback Tagging Task Management Task Progress Tracking Testing/QA Management Third-Party Integrations Ticket Management Time & Expense Tracking Traditional Methodologies Workflow Configuration Workflow Management ## TeamDynamix User Reviews Overall Rating 4.4 Ratings Breakdown 5 50% 4 41% 3 8% 2 1% 1 0% Secondary Ratings Ease of Use 4.2 Value for money 4.3 Customer support 4.5 Functionality 4.2 AB Allen B. Verified reviewer Hospital & Health Care 201-500 employees Used daily for more than 2 years Review source Reviewed August 2023 Streamlined Service Desk 5 It has been a great tool that we have expanded several times to better serve the organization. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The ease for users to create tickets has been a big productivity increase for the organization. Cons: The inability for a user to change the status of a ticket makes that process more difficult. Reasons for choosing TeamDynamix Price and ease of use. Reasons for switching to TeamDynamix Needed a more current solution that leveraged technology better. Read More BH Billie H. Verified reviewer Information Technology and Services 1001-5000 employees Used daily for more than 2 years Review source Reviewed February 2021 Good tool, but PPM needs attention 3 Our initial relationship was very good, and they remain to be engaged with us. However, pricing has increased, and combined with the lack of their investment in PPM features this makes it more difficult to see TDX as our ultimate solution for PPM. Ratings Breakdown 2 Ease of use 2 Value for money 2 Customer support 3 Functionality Pros: The project intake workflow process is very good. In combination with the Capacity Planner application, we are able to offer a user-friendly project request submission process and quickly assess, prioritize and resource projects. The Client Portal Applications has a lot of potential for interacting with project team members and stakeholders and could be a great way to manage projects outside of the client. Cons: Team Dynamix does not appear to invest as heavily in the PPM features as it does the ITSM features. This has resulted in the lack of some critical items necessary for modern project management. Card walls (boards) are severely lacking in functionality, and do not allow for successful implementation of agile-related concepts such as Kanban. Important features such as swim lanes and card aging are missing. A web view of card walls would also be useful. Also lacking is the ability to build custom portfolio dashboards that show the KPIs that are most relevant to your organization as well as timeline views. Read More DJ Darrin J. Verified reviewer Medical Devices 201-500 employees Used daily for less than 12 months Review source Reviewed January 2024 TDX was a major change for us in the right direction 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ever since implementing TDX, we have found nothing but great things about it. It has been a wonderful ESM service for us. Cons: I have noticed a couple small things that we do not like, such as users are not able to add contacts to tickets after being submitted, but it is a small issue since we had it always available in our previous system. Reasons for choosing TeamDynamix TDX offered more that fit our needs more than any other products. Reasons for switching to TeamDynamix Kace was becoming outdated for us and it was time for a change. Read More bM brad M. Verified reviewer Higher Education 501-1000 employees Used daily for more than 2 years Review source Reviewed July 2022 Great platform for service management needs 5 Ticket volume has increased, but so have user satisfaction scores. Time to resolve has decreased. More and more departments are seeking to use it for their own service management. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: TeamDynamix makes tracking and reporting tickets and projects easy. It has multiple layers of built-in automation out of the box. Cons: The search features in TeamDynamix aren't the best. Currently, dashboards do not display data in real-time. Reasons for choosing TeamDynamix Best combination of features and price with the ease of administration we needed given our staffing levels. Reasons for switching to TeamDynamix Moving to ITIL-centered processes, specifically a service catalog. Read More BB Beau B. Verified reviewer Government Relations 1001-5000 employees Used daily for less than 6 months Review source Reviewed January 2023 TeamDynamix for government Incident Management 5 From procurement to go-live, the process has been very smooth with TeamDynamix. The sales, implementation and support teams are great and very responsive. Probably the easiest roll out I've been a part of. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: We liked that the product was a codeless solution and could be easily managed by one or two people. Our previous product required developers and was too large and cumbersome. Cons: There are a few features that are lacking, but the good news is that TeamDynamix reads and reacts to customer feedback. I've already seen a few of the items I wanted introduced in new version roll outs as well as listed in future releases. Reasons for switching to TeamDynamix ServiceNow worked well, but was too large of a product for us. We were initially on ServiceNow Express, which was a much better fit, but when that went away and we were moved into ServiceNow Enterprise, we felt overwhelmed. Read More HV Heather V. Verified reviewer Higher Education 201-500 employees Used daily for less than 2 years Review source Reviewed April 2024 TDX group admin for Ticketing and PPM 4 Ratings Breakdown 4 Ease of use 4 Customer support 4 Functionality Pros: Easy to learn and use. Very customizable. Cons: The reporting capabilities aren't great. Reasons for switching to TeamDynamix Central IT was moving to this product and we could save tens of thousands of dollars by using TDX rather than paying for our own system at the college. Read More TS Tyler S. Verified reviewer Higher Education 1001-5000 employees Used daily for more than 2 years Review source Reviewed June 2022 Decent Application for Incident Management, lacking for projects 4 TD has helped my team focus on the tickets that come in. We've opted to track projects in a different tool. Using TD for tickets allows our clients to search for fixes in the Knowledge Base or open a ticket from our portal. Ratings Breakdown 4 Ease of use 5 Functionality Pros: I like the SLA customizability of the application. You can have different SLA's for difference services within the app. Cons: The project side is just clumsy. It takes a lot of work to submit a project and even more to schedule it out nicely. Reasons for switching to TeamDynamix Footprints was just a pain to use from all levels Read More BS Boyang S. Verified reviewer Information Technology and Services 51-200 employees Used daily for less than 2 years Review source Reviewed February 2023 An Excellent Tool: TeamDynamix 5 Overall, I have had a great experience with TeamDynamix. It has been incredibly helpful in organizing projects and tracking service requests. I highly recommend it to any business looking for a comprehensive project management solution. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: TeamDynamix is an incredibly user-friendly platform that is perfect for businesses of all sizes. With a variety of features, it offers a comprehensive solution to project management and service request tracking. The reports feature is especially useful, allowing me to quickly access data and generate reports. Cons: TeamDynamix can be a bit overwhelming for first-time users. The interface has a lot of options that can be difficult to navigate and the learning curve is quite steep. Reasons for switching to TeamDynamix TeamDynamix is superior to its alternatives in many ways. It offers a great range of features, including reporting and analytics, for a reasonable price. Additionally, the platform is extremely user-friendly and easy to navigate. Read More KR Kyle R. Information Technology and Services 501-1000 employees Used daily for more than 2 years Review source Reviewed June 2022 TeamDynamix Review 4 Ratings Breakdown 3 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: The features are all very powerful and customizable. If you want a form or user portal to look a certain way, you can do it. If you need a specific report done, you can do it. You can also create as many instances of an app as you want, so you can use it across the organization. Cons: There are a few processes that feel like they should be simple that really aren't. For example, sending someone an email through a ticket requires creating a comment, making the comment public, then selecting the user from the contact list to send the message. Reasons for switching to TeamDynamix At the Time, Track-It! did not have the reporting we needed and was not in the cloud. TeamDynamix is! Read More MW Mark W. Verified reviewer Higher Education 1001-5000 employees Used daily for more than 2 years Review source Reviewed May 2022 TD is a great tool - highly customizable and easy to integrate 5 TD is easy to learn and easy to build processes with. It helped me drive maturity across our organization and implement processes that make it easier to operate our support organization. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I love the ability to integrate TD with the tools I need to manage our resources, and the reporting gives me everything I need to make sure our operations are running efficiently. Cons: Our custom attributes make it easy to tie data to tickets and assets, but with lots of people customizing the tool for their needs, it can become very complex and convoluted. It takes a good amount of effort to keep it clean. Reasons for choosing TeamDynamix It was more cost effective. Read More Showing 1 - 10 of 170 Reviews [See All Reviews](https://www.softwareadvice.com/project-management/teamdynamix-profile/reviews/) ## TeamDynamix Popular Comparisons [ManageEngine ServiceDesk Plus vs TeamDynamix](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/vs/teamdynamix/)[Wrike vs TeamDynamix](https://www.softwareadvice.com/project-management/teamdynamix-profile/vs/wrike/)[Freshservice vs TeamDynamix](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/teamdynamix/)[monday.com vs TeamDynamix](https://www.softwareadvice.com/marketing/monday-com-profile/vs/teamdynamix/)[Jira vs TeamDynamix](https://www.softwareadvice.com/project-management/atlassian-jira-profile/vs/teamdynamix/)[Asana vs TeamDynamix](https://www.softwareadvice.com/project-management/asana-profile/vs/teamdynamix/)[Freshdesk vs TeamDynamix](https://www.softwareadvice.com/crm/freshdesk-profile/vs/teamdynamix/)[ClickUp vs TeamDynamix](https://www.softwareadvice.com/project-management/clickup-profile/vs/teamdynamix/)[Smartsheet vs TeamDynamix](https://www.softwareadvice.com/project-management/smartsheet-profile/vs/teamdynamix/) [Compare All Alternatives](https://www.softwareadvice.com/project-management/teamdynamix-profile/alternatives/) ## Other Top Recommended ITSM Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **10** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **8** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (731) Recently recommended **7** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (519) Recently recommended **4** times Stuck Between Options? 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