--- title: "TeamDynamix Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of TeamDynamix. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if TeamDynamix is a good fit for you!" source_url: "https://www.softwareadvice.com/project-management/teamdynamix-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [ITSM Software](https://www.softwareadvice.com/itsm/) / [TeamDynamix](https://www.softwareadvice.com/project-management/teamdynamix-profile/) / TeamDynamix Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/project-management/teamdynamix-profile/) Reviews [Alternatives](https://www.softwareadvice.com/project-management/teamdynamix-profile/alternatives/) # TeamDynamix User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 170 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.5/5 - Value for money: 4.3/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 85 reviews (50%) - 4 stars: 69 reviews (41%) - 3 stars: 14 reviews (8%) - 2 stars: 2 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - It allows us to customize forms, workflows, and service offerings to fit our processes while keeping ticketing and asset information in one place. - The platform has helped streamline service management, improve visibility into requests and assets, and provide flexibility to adapt workflows to our organization's needs. - What attracted us most to TeamDynamix was its ability to provide ITSM, ITAM, project management, and integration capabilities within a single platform. ### Most mentioned cons - Email monitoring can be a bit tricky and convoluted. - The constant popup windows make screensharing a nightmare and the dropdowns don't show on the screenshare. - Although having several options, sometimes too many paths can overwhelm and confuse users. ## TeamDynamix customer reviews Showing reviews 1-25 of 170 (page 1). ### Robust No-Code ITSM Powerhouse - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Higher Education - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Our experience has been highly positive. TeamDynamix serves as the operational backbone for our day-to-day IT service delivery. Once the initial hurdle of customization is cleared, it delivers massive business value by accelerating resolution times, breaking down data siloes, and significantly reducing our software overhead. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The sheer robustness of the platform and its feature-rich, no-code architecture. It effortlessly centralizes our daily ticketing, incidents, and service tasks, providing our team with an excellent, scannable dashboard that aligns our entire operations without requiring a team of dedicated developers. #### Cons The significant upfront time investment required for customization. While the platform is incredibly powerful, tailoring it to mirror our organization's specific, complex workflows can feel tedious and requires substantial administrative effort to get it exactly where we need it. --- ### Good higher ed ITSM solution - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Higher Education - Company size: 501-1000 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Satisfactory for production, usable admin KB, and customer support is responsive. I've usually received adequate solutions, some are beyond support control and are instead recommended to be submitted as "enhancement requests" #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Affordability to get started. Easy administration. Portal (client) environment easy to configure and manage. #### Cons No third party implementation partners to make innovation at implementation limited. This necessitates working with internal engineers or project managers. --- ### It works but could be better - Overall rating: 4/5 - Reviewer: Ashley R. - Industry: Education Management - Company size: 5001-10000 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros I like the centralized location for tickets, automatic assignment, ticket triage, integrative capabilities #### Cons moving forms and such from one application to another is not possible, the forms do not offer enough customizability, no coding option or backend interface --- ### New to TDX but Loving It! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: 1-3 years · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Great product. Easy to use and setup in our environment. It provides so many features that we really have to focus our scope to what we know we can implement now and then create a roadmap to take advantage of all of the other out-of-the-box features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use - No code / low code legit functionality. Assistance with setup - Implementation team really wants to make sure your instance of TDX meets your needs. Customer support - Have a question? TDX support is easily accessible using their own system to demonstrate its effectiveness. #### Cons It is still early on in our journey into TDX but I would think that right now I struggle a little bit with their LMS, but I believe they are working on that. --- ### Great for staying organized - Overall rating: 5/5 - Reviewer: Gretchen S. - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: 1-3 years · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It has been really helpful for everyday processes and really satisfies my need to check off tasks as completed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It helps me stay organized. It has been really helpful for everyday processes and really satisfies my need to check off tasks as completed. #### Cons It has limitations in its form-building logic. I need some form questions to be more dynamic to avoid making people answer questions that do not apply to their needs. --- ### Flexible and Reliable IT Service Management Platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Our overall experience has been positive. The platform has helped streamline service management, improve visibility into requests and assets, and provide flexibility to adapt workflows to our organization's needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The flexibility of the platform stands out most. It allows us to customize forms, workflows, and service offerings to fit our processes while keeping ticketing and asset information in one place. #### Cons Some administrative configuration and reporting features have a learning curve, and certain areas of the interface could be more modern and streamlined. --- ### Good value due to the combination of ITSM and ITAM capabilities in a single platform. - Overall rating: 5/5 - Reviewer: Christian M. - Industry: Education Management - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Our overall experience has been positive. TeamDynamix has helped streamline service requests, improve visibility into assets, and support our IT processes. The platform is reliable and offers a wide range of functionality, though some advanced features have a learning curve. Customer support has been helpful when assistance is needed, and the system continues to meet our organization's needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros TeamDynamix provides a strong combination of IT service management and asset management in one platform. The workflows are flexible, the ticketing system is easy to use, and it helps keep requests and assets organized. #### Cons Some features require additional training to fully understand and utilize. Certain configurations and integrations can be complex, and there are occasional usability limitations that could be improved. --- ### Game Changing Product with Awesome Support - Overall rating: 5/5 - Reviewer: Richard M. - Industry: Higher Education - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Excellent sales and onboarding teams. Hand off to support is awesome. Great product that is a game changer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Support team super knowledgeable and quick reply. Product team listens to needs and implements in releases. #### Cons I have had no issues with this product. At all. Ever. It is very good. NO issues. Love it. No probs. --- ### TeamDynamix is excellent for managing Services, Tickets, and Project Management. - Overall rating: 5/5 - Reviewer: Berry A. - Industry: Government Relations - Company size: 1001-5000 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. So far great. Very intuitive. Like the project management. Easier to create custom reports and create dashboards. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Project management and reporting. I really like the dashboards and analytics. Tickets and services management. #### Cons Nothing so far. New user. However my organization put in an enhancement request to add projects and time to the TeamDynamix Mobile App. --- ### TeamDyanmix - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Hardware - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Good experience overall with ticket resolution and making it easier to navigate for end-users as well as techs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ability to interact and resolve tickets with student, faculty and staff members with ease of notifcations. #### Cons Auto-assignment of tickets and need to adjust workflows to fix the default settings. The workflows should be created when needed only. --- ### Great for PMO to handle a large number of projects simultaneously - Overall rating: 4/5 - Reviewer: Timothy S. - Verified reviewer: Yes - Industry: Higher Education - Product usage: 1-3 years · daily - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Multiple project management has became smoother. Team time and activity tracking became possible. Its an organizational knowledge base as it contains projects repository #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The software has all aspects of the project as it includes baselines, resource pool, plans, portfolio, budget, service type, scope definition, risk register, calendars, resource time management, brief case where you can upload the project documents such as plans, lessons learnt, project. It is easy as a team to mark projects with issues ( yellow/ red) for follow-up or mitigation. It integrates with Active directory It is web based which facilitates working offsite with the need for VPN or having client app installed on the machine used. Easy tool to monitor teams tasks and project workloads. #### Cons Project plans created in MS project need to be saved in XML format before being imported to teamdynamix. I would have preferred if it was a straight forward import. There is no MAC OS client. --- ### Comprehensive Platform with Promising Capabilities - Overall rating: 4/5 - Reviewer: Sonja Q. - Industry: Higher Education - Company size: 201-500 employees - Product usage: a free trial · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Our experience with TeamDynamix has been positive during the evaluation and implementation process. We selected the platform because of its flexibility, broad functionality, and ability to support multiple operational areas within a single solution. While we have not yet gone live, we are optimistic about the benefits it will provide and have had a positive experience working with the TeamDynamix team thus far. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What attracted us most to TeamDynamix was its ability to provide ITSM, ITAM, project management, and integration capabilities within a single platform. Its flexibility, workflow automation, higher education focus, and potential to improve visibility and operational efficiency were key factors in our decision to adopt the solution. #### Cons While we have not yet gone live with TeamDynamix, our biggest concern is the complexity that can come with implementing and maintaining a highly configurable platform. We expect there will be a learning curve for administrators, particularly around workflow design, reporting, and system governance. As with many enterprise solutions, success will depend on having the time, resources, and training necessary to fully leverage the platform. --- ### Good tool, but PPM needs attention - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: February 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our initial relationship was very good, and they remain to be engaged with us. However, pricing has increased, and combined with the lack of their investment in PPM features this makes it more difficult to see TDX as our ultimate solution for PPM. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The project intake workflow process is very good. In combination with the Capacity Planner application, we are able to offer a user-friendly project request submission process and quickly assess, prioritize and resource projects. The Client Portal Applications has a lot of potential for interacting with project team members and stakeholders and could be a great way to manage projects outside of the client. #### Cons Team Dynamix does not appear to invest as heavily in the PPM features as it does the ITSM features. This has resulted in the lack of some critical items necessary for modern project management. Card walls (boards) are severely lacking in functionality, and do not allow for successful implementation of agile-related concepts such as Kanban. Important features such as swim lanes and card aging are missing. A web view of card walls would also be useful. Also lacking is the ability to build custom portfolio dashboards that show the KPIs that are most relevant to your organization as well as timeline views. --- ### TDX Enterprise IT Service Management - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Financial Services - Company size: 5001-10000 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I've had a pretty good time getting familiar with the system and leveraging it's features to provide a functional service management tool for the company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Good organization, plenty of features and customizability. Great training and implementation teams. Great documentation and API endpoints. #### Cons Email monitoring can be a bit tricky and convoluted. Reply token is a good idea, but in practice with larger teams, it can become an issue. --- ### Excited about a new beginning - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: a free trial · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. So far, the discovery team has been great, I liked all the workshop speakers and I am excited about the features within the tools. I am really looking forward to moving away from EasyVista. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The different module integrations, specific for my type of work. Help Desk and Projects for example. #### Cons We will implement the application in the future. We are in the plan and design stage yet. So far I've seen more positive differences with EasyVista, which is the tool we currently use. --- ### PMIS that PMI would value - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: less than 1 year · daily - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered The implementation has been a bit difficult as I believe TDX did not have enough employees trained in the areas we were hoping for. We got through it, and they have proven their willingness to help and answer questions in a timely manner. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Overall, I believe PMI would approve of this PMIS and think for the cost, it is a great platform that does a lot of things we needed that our last product did not. Resource Management, ticketing, etc. #### Cons It's a bit cumbersome at first. The constant popup windows make screensharing a nightmare and the dropdowns don't show on the screenshare. This makes collaboration a bit difficult. --- ### TeamDynamix ITSM - What are you waiting for? - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Higher Education - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The TeamDynamix team has been great to work with. They provide a level of support that I have not seen elsewhere. They are actively engage with their customers and always willing to help us succeed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros TD ITSM has allowed us to be able to create forms and workflows based on the services provided. The use of ITSM allows us to better track the work requested and keeps those things from being lost in email. It allows requestors to see the progress of their request and the resource working on it. Internally, it allows for better reporting so we can address gaps or support issues easier. The reporting capabilities allows leadership to have a birds eye view without getting into the weeds of support tickets. Additionally, we are able to create a vast number of knowledgebase articles to help streamline support for those that may prefer to troubleshoot on their on or for more common issues. #### Cons As intuitive as the TD solutions are, it still requires a certain skill set to truly get the most out of the tool as a whole. They have recently introduced new training courses that are more in-depth than what is normally found in the KB articles and I'm hopefully this will bridge the gap. --- ### Good ITSM platform with some customization limitations - Overall rating: 4/5 - Reviewer: Jen N. - Industry: Higher Education - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It works well as a central ITSM platform, but some areas could benefit from more granular configuration settings. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros TDX Work Management gives us one place to manage multiple areas, including ticketing, ITAM, services, knowledge articles, and client portal content. I appreciate the user-friendly interface and that it is fairly easy to navigate and configure. #### Cons Some areas feel too limited and overly simplified, such as permissions and Knowledge Base notifications. More granular control would be helpful, but it is manageable overall. --- ### Decent Application for Incident Management, lacking for projects - Overall rating: 4/5 - Reviewer: Tyler S. - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. TD has helped my team focus on the tickets that come in. We've opted to track projects in a different tool. Using TD for tickets allows our clients to search for fixes in the Knowledge Base or open a ticket from our portal. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros I like the SLA customizability of the application. You can have different SLA's for difference services within the app. #### Cons The project side is just clumsy. It takes a lot of work to submit a project and even more to schedule it out nicely. --- ### A great product with a lot of robust features - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: February 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. TeamDynamix has allowed us to continue to support our end users with a robust tool that all of our students, faculty, and staff have access to. Since we have switched to TeamDynamix, we have had at least 5 other departments decide to offer support through TeamDynamix. In addition, we are in the process of deploying TeamDynamix's Project Management tool for IT usage and expect for other departments to be interested in the tool as well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Support with this software is AMAZING! Any time we have ever had an issue or question, TDX support has been there quickly to address our concerns and help us get back up and running. The do not have customer service reps at a call center that only know a limited amount about the software. When you reach out to support you will speak with someone that knows the application inside and out. Their implementation and support team are willing to take time with you to ensure that you fully understand how the various components in the application work. #### Cons Reporting could be much better. They have a built-in report builder tool that has limited functionality. The product we used prior to TeamDynamix leveraged SAP BusinessObjects for reporting. We had the ability to build custom multipage reports, that were customizable to our specific requirements. Although TeamDynamix does have a reporting tool that can provide you most of the information you are looking for; many times it requires you to run multiple reports and manually combine the reports to get the desired outcome. Also, the administration portal can be somewhat clunky. It can be difficult to locate the exact feature that you want to modify. However, with regular usage, you can easily learn where everything is located. --- ### Perspective from a Service Desk Team Lead and Knowledge Manager - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For the most part, I like it because it is easy to use. My only real complaint is it really does need better knowledge integration. However, at least it does have a knowledge component so that is nice. From what I hear, other systems that support the type of integration I would expect to be fully KCS compliant are significantly more expensive. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros -It was easy to start using with minimum training -I love the reporting tools available and the ability to create customized reports -I love that it has a knowledge base available to offer self-service to our clients, and help our agents reduce time on resolving problems that someone else has already resolved -I love that after a few upgrades, we finally had the option to use nested fields. This allowed us to be able to get all the information we needed from a client from the get go, and only the information that was needed for that request. #### Cons -The knowledge base does not integrate well with the ticketing process. The knowledge base search on the ticket only shows results for approved articles. I wish that it would show articles of all status - or better yet have a filter on the ticket to choose status if desired. This would allow our agents to see if another person has started working on a similar issue, even if they haven't finished the article yet -Creating knowledge articles from a ticket still requires the agent to view the article later and clean it up. they have to structure the content, add settings, add related articles, etc. It would be nice if this could be done within the workflow of processing the ticket rather than as an after thought. -I wish that it integrated better with some of our other systems. For example, we use a chat software and agents have to copy/paste the information into the ticketing system. Human error causes the information not to be captured 100% all the time. It would be nice if they could just do the chat and it create the ticket automatically. Same with email. -I hate that so many windows open when processing a ticket for one person. When I worked in the Service Desk, it made it very difficult to juggle multiple clients at the same time (which was a requirement of the job). --- ### New TDX University - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 1001-5000 employees - Product usage: less than 1 year · daily - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. TDX is working well for us. The implementation was technically good and well organized. TDX has obviously done a lot of migrations from other ITSM products and helped a lot of new customers. However, the implementation specialist we had [SENSITIVE CONTENT] was technically good at helping us, but he lacked the longer-term experience especially working with education customers that have used TDX for a while and how they have set up TDX and their processes (best practices). It's great that TDX has the communities, and if we find some forms or setup of say a portal or service catalog that someone has designed - TDX can facilitate getting us the code to use that design. We would really benefit from a TDX implementer that could say - I've worked with a lot of schools and these are two ways that this work work the best for you... show us and help us set it up this way. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Web based, clean design, customizable, TDX knowledge base is amazing. Presales technical staff are fantastic. #### Cons TDX has a lot of shortcomings that worked better in Cherwell. Some things are minor, but improvements could make TDX much more useful and useful for gathering information, troubleshooting, resolving problems. But TDX is a great platform. --- ### TDX ITSM & PPM Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: 1-3 years · daily - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered TDX is pretty solid and I believe helps a lot of work order processes and makes things a lot easier to use. I would also like to add. It would be nice to have a function that makes sending messages to bulk work orders a much easier process. Right now I have to go through many hoops to do this. But overall pretty solid system! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros + Easy-to-use interface + modern layout + Custom Desktop shortcuts #### Cons - When opening a new work order it opens a new window instead of a new tab which clogs up my display with so many new open windows and it becomes hard to track work orders. I have to manually open work orders to new tabs by the right-click menu. --- ### My Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would like to see more training that has examples or tutorials. We know what we want to do, but can't find a tutorial to help us. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Our ability to configure and modify the product to meet our needs. #### Cons Project and Ticket time reporting. Lack of best practice examples in the KB. --- ### TeamDynamix - an Exceptional Solution for Higher Education I.T. Support - Overall rating: 4/5 - Reviewer: Barbara B. - Industry: Higher Education - Company size: 501-1000 employees - Product usage: less than 1 year · daily - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The software is truly fitting our needs and is completely fulfilling our expectations at this point. I do love TeamDynamix! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ease of use and overall features of the software. It completely fits our needs. I like the fact that it integrates all the features we were looking for into one package. #### Cons It was more difficult to implement than I had hoped. However, this is likely because we had a short timeline and had so much to do in such a short time period, and not a true fault of the software. --- TeamDynamix Reviews, Pros and Cons - 2026 Software Advice