--- title: "TeamDynamix Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of TeamDynamix. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if TeamDynamix is a good fit for you!" source_url: "https://www.softwareadvice.com/project-management/teamdynamix-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [ITSM Software](https://www.softwareadvice.com/itsm/) / [TeamDynamix](https://www.softwareadvice.com/project-management/teamdynamix-profile/) / TeamDynamix Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/project-management/teamdynamix-profile/) Reviews [Alternatives](https://www.softwareadvice.com/project-management/teamdynamix-profile/alternatives/) # TeamDynamix User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 170 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.5/5 - Value for money: 4.3/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 85 reviews (50%) - 4 stars: 69 reviews (41%) - 3 stars: 14 reviews (8%) - 2 stars: 2 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - It allows us to customize forms, workflows, and service offerings to fit our processes while keeping ticketing and asset information in one place. - The platform has helped streamline service management, improve visibility into requests and assets, and provide flexibility to adapt workflows to our organization's needs. - What attracted us most to TeamDynamix was its ability to provide ITSM, ITAM, project management, and integration capabilities within a single platform. ### Most mentioned cons - Email monitoring can be a bit tricky and convoluted. - The constant popup windows make screensharing a nightmare and the dropdowns don't show on the screenshare. - Although having several options, sometimes too many paths can overwhelm and confuse users. ## TeamDynamix customer reviews Showing reviews 1-25 of 170 (page 1). ### Great for PMO to handle a large number of projects simultaneously - Overall rating: 4/5 - Reviewer: Timothy S. - Verified reviewer: Yes - Industry: Higher Education - Product usage: Used daily for less than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Multiple project management has became smoother. Team time and activity tracking became possible. Its an organizational knowledge base as it contains projects repository #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The software has all aspects of the project as it includes baselines, resource pool, plans, portfolio, budget, service type, scope definition, risk register, calendars, resource time management, brief case where you can upload the project documents such as plans, lessons learnt, project. It is easy as a team to mark projects with issues ( yellow/ red) for follow-up or mitigation. It integrates with Active directory It is web based which facilitates working offsite with the need for VPN or having client app installed on the machine used. Easy tool to monitor teams tasks and project workloads. #### Cons Project plans created in MS project need to be saved in XML format before being imported to teamdynamix. I would have preferred if it was a straight forward import. There is no MAC OS client. --- ### Comprehensive Platform with Promising Capabilities - Overall rating: 4/5 - Reviewer: Sonja Michaela Q. - Verified reviewer: Yes - Industry: Higher Education - Company size: 201-500 employees - Product usage: Used daily for free trial - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Our experience with TeamDynamix has been positive during the evaluation and implementation process. We selected the platform because of its flexibility, broad functionality, and ability to support multiple operational areas within a single solution. While we have not yet gone live, we are optimistic about the benefits it will provide and have had a positive experience working with the TeamDynamix team thus far. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What attracted us most to TeamDynamix was its ability to provide ITSM, ITAM, project management, and integration capabilities within a single platform. Its flexibility, workflow automation, higher education focus, and potential to improve visibility and operational efficiency were key factors in our decision to adopt the solution. #### Cons While we have not yet gone live with TeamDynamix, our biggest concern is the complexity that can come with implementing and maintaining a highly configurable platform. We expect there will be a learning curve for administrators, particularly around workflow design, reporting, and system governance. As with many enterprise solutions, success will depend on having the time, resources, and training necessary to fully leverage the platform. #### Reasons for switching to TeamDynamix Fresh service was not flexible enough for our needs. --- ### Good tool, but PPM needs attention - Overall rating: 3/5 - Reviewer: Billie H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our initial relationship was very good, and they remain to be engaged with us. However, pricing has increased, and combined with the lack of their investment in PPM features this makes it more difficult to see TDX as our ultimate solution for PPM. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The project intake workflow process is very good. In combination with the Capacity Planner application, we are able to offer a user-friendly project request submission process and quickly assess, prioritize and resource projects. The Client Portal Applications has a lot of potential for interacting with project team members and stakeholders and could be a great way to manage projects outside of the client. #### Cons Team Dynamix does not appear to invest as heavily in the PPM features as it does the ITSM features. This has resulted in the lack of some critical items necessary for modern project management. Card walls (boards) are severely lacking in functionality, and do not allow for successful implementation of agile-related concepts such as Kanban. Important features such as swim lanes and card aging are missing. A web view of card walls would also be useful. Also lacking is the ability to build custom portfolio dashboards that show the KPIs that are most relevant to your organization as well as timeline views. --- ### TeamDynamix is excellent for managing Services, Tickets, and Project Management. - Overall rating: 5/5 - Reviewer: Berry A. - Verified reviewer: Yes - Industry: Government Relations - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. So far great. Very intuitive. Like the project management. Easier to create custom reports and create dashboards. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Project management and reporting. I really like the dashboards and analytics. Tickets and services management. #### Cons Nothing so far. New user. However my organization put in an enhancement request to add projects and time to the TeamDynamix Mobile App. #### Reasons for switching to TeamDynamix The ability to track tickets and project management in one solution. --- ### TDX Enterprise IT Service Management - Overall rating: 5/5 - Reviewer: Joey S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I've had a pretty good time getting familiar with the system and leveraging it's features to provide a functional service management tool for the company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Good organization, plenty of features and customizability. Great training and implementation teams. Great documentation and API endpoints. #### Cons Email monitoring can be a bit tricky and convoluted. Reply token is a good idea, but in practice with larger teams, it can become an issue. #### Reasons for switching to TeamDynamix Needed more modern and feature-full service management platform to unify all departments. --- ### Excited about a new beginning - Overall rating: 5/5 - Reviewer: Katia M. - Verified reviewer: Yes - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: Used daily for free trial - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. So far, the discovery team has been great, I liked all the workshop speakers and I am excited about the features within the tools. I am really looking forward to moving away from EasyVista. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The different module integrations, specific for my type of work. Help Desk and Projects for example. #### Cons We will implement the application in the future. We are in the plan and design stage yet. So far I've seen more positive differences with EasyVista, which is the tool we currently use. #### Reasons for switching to TeamDynamix EasyVista is not very intuitive or user friendly. --- ### PMIS that PMI would value - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered The implementation has been a bit difficult as I believe TDX did not have enough employees trained in the areas we were hoping for. We got through it, and they have proven their willingness to help and answer questions in a timely manner. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Overall, I believe PMI would approve of this PMIS and think for the cost, it is a great platform that does a lot of things we needed that our last product did not. Resource Management, ticketing, etc. #### Cons It's a bit cumbersome at first. The constant popup windows make screensharing a nightmare and the dropdowns don't show on the screenshare. This makes collaboration a bit difficult. #### Reasons for switching to TeamDynamix Cost is most likely the reason our university chose TDX --- ### TeamDynamix ITSM - What are you waiting for? - Overall rating: 5/5 - Reviewer: Jennifer J. - Verified reviewer: Yes - Industry: Higher Education - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The TeamDynamix team has been great to work with. They provide a level of support that I have not seen elsewhere. They are actively engage with their customers and always willing to help us succeed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros TD ITSM has allowed us to be able to create forms and workflows based on the services provided. The use of ITSM allows us to better track the work requested and keeps those things from being lost in email. It allows requestors to see the progress of their request and the resource working on it. Internally, it allows for better reporting so we can address gaps or support issues easier. The reporting capabilities allows leadership to have a birds eye view without getting into the weeds of support tickets. Additionally, we are able to create a vast number of knowledgebase articles to help streamline support for those that may prefer to troubleshoot on their on or for more common issues. #### Cons As intuitive as the TD solutions are, it still requires a certain skill set to truly get the most out of the tool as a whole. They have recently introduced new training courses that are more in-depth than what is normally found in the KB articles and I'm hopefully this will bridge the gap. --- ### Good value due to the combination of ITSM and ITAM capabilities in a single platform. - Overall rating: 5/5 - Reviewer: Christian M. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Our overall experience has been positive. TeamDynamix has helped streamline service requests, improve visibility into assets, and support our IT processes. The platform is reliable and offers a wide range of functionality, though some advanced features have a learning curve. Customer support has been helpful when assistance is needed, and the system continues to meet our organization's needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros TeamDynamix provides a strong combination of IT service management and asset management in one platform. The workflows are flexible, the ticketing system is easy to use, and it helps keep requests and assets organized. #### Cons Some features require additional training to fully understand and utilize. Certain configurations and integrations can be complex, and there are occasional usability limitations that could be improved. --- ### Good ITSM platform with some customization limitations - Overall rating: 4/5 - Reviewer: Jen N. - Verified reviewer: Yes - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It works well as a central ITSM platform, but some areas could benefit from more granular configuration settings. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros TDX Work Management gives us one place to manage multiple areas, including ticketing, ITAM, services, knowledge articles, and client portal content. I appreciate the user-friendly interface and that it is fairly easy to navigate and configure. #### Cons Some areas feel too limited and overly simplified, such as permissions and Knowledge Base notifications. More granular control would be helpful, but it is manageable overall. --- ### Decent Application for Incident Management, lacking for projects - Overall rating: 4/5 - Reviewer: Tyler S. - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. TD has helped my team focus on the tickets that come in. We've opted to track projects in a different tool. Using TD for tickets allows our clients to search for fixes in the Knowledge Base or open a ticket from our portal. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros I like the SLA customizability of the application. You can have different SLA's for difference services within the app. #### Cons The project side is just clumsy. It takes a lot of work to submit a project and even more to schedule it out nicely. #### Reasons for switching to TeamDynamix Footprints was just a pain to use from all levels --- ### Great for staying organized - Overall rating: 5/5 - Reviewer: Gretchen S. - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It has been really helpful for everyday processes and really satisfies my need to check off tasks as completed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It helps me stay organized. It has been really helpful for everyday processes and really satisfies my need to check off tasks as completed. #### Cons It has limitations in its form-building logic. I need some form questions to be more dynamic to avoid making people answer questions that do not apply to their needs. #### Reasons for switching to TeamDynamix management decided to switch, I am not sure --- ### TeamDyanmix - Overall rating: 5/5 - Reviewer: Seng K. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Good experience overall with ticket resolution and making it easier to navigate for end-users as well as techs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ability to interact and resolve tickets with student, faculty and staff members with ease of notifcations. #### Cons Auto-assignment of tickets and need to adjust workflows to fix the default settings. The workflows should be created when needed only. --- ### TD is a great tool - highly customizable and easy to integrate - Overall rating: 5/5 - Reviewer: Mark W. - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered TD is easy to learn and easy to build processes with. It helped me drive maturity across our organization and implement processes that make it easier to operate our support organization. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ability to integrate TD with the tools I need to manage our resources, and the reporting gives me everything I need to make sure our operations are running efficiently. #### Cons Our custom attributes make it easy to tie data to tickets and assets, but with lots of people customizing the tool for their needs, it can become very complex and convoluted. It takes a good amount of effort to keep it clean. #### Reasons for choosing TeamDynamix It was more cost effective. --- ### New user, but so far, so good - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I used our previous issue tracking system for 9 years, so I was deeply familiar with how it worked, and switching to a new product is difficult/frustrating. The best improvement, though, is the reporting/analytics. The reports are much more informative and expansive than our previous solution. Also, this product seems to be more customizable, or at least it's easier to customize, and on the fly. It took forever to make changes to forms and fields in our previous solution because they had to take the app down in order to publish. With TDX, they can publish whenever is convenient, without any downtime. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I like the automatic routing and easy escalation of tickets based on workflows, as well as the granularity of control that agents have when choosing who to notify with each update. The knowledge base is great; it's easy to attach articles to tickets. Transparency of activity to the customer is great. #### Cons I'm not a fan of how the updates in the feed get out of (chronological) order when a customer replies to a previous email. It makes earlier updates move up the feed so they appear above later updates, so you have to pay close attention to the date/time stamps in order to understand what's currently happening in the ticket. I also don't like how the update fields don't have a rich text editor. It's really clunky to have to include full URLs in comments to clients and not being able to compose instructions with ordered lists is a real problem for us--it's like one of the cardinal rules of providing clear, concise directions for customer support. --- ### A fast cloud-based central service support portal that is configurable and flexibly-designed. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros - Despite being cloud-based, it has a very responsive web-based user interface, no complaints at all about responsiveness and speed of rendering pages - A clean and simple UI design, a very important factor when considering the varied user types who will consume this service. I work on a University campus, and intuitive and clear interfaces are absolutely necessary - Flexible support workflows. When considering how to utilize TeamDynamix, consider all the processes your business or organization perform in its various ways, and consider how you can increase efficiency of our organization by creating workflows for delegating permissions, signing authorization forms, submitting helpdesk tickets. I am very impressed with how flexible, and how the team that developed this software thought about how to bring about these changes within an organization adopting this software. As you design a process workflow, you can modify, diagram, and convey information to the end-users in a meaningful and elegant way, based on the tools they provide. The options and customization for workflows are not infinite, there are limitations, but the vendor does a great job training and empowering deployment teams in sharing their vision. - Ticket creation and ticket management: I love how easy it is to assign tickets, modify requestors, update ticket notes, and delegate/outsource specific tasks, and assign various statuses for tasks where customers and support personnel may view it. #### Cons - This is not a light-weight solution for ticketing and support, I would strongly encourage anyone considering this solution to assign full-time resources for ongoing development of process workflows, depending on how much your organization utilizes workflows for creating tickets and automating repetitive tasks. - Remember, it is cloud-based, and the vendor has provided excellent support for their product. it's also very speedy, but its possible in the future that performance may vary, who is to know. So you a trade-off could be in the future a hit to performance, possibly, and a lack of control, having the data not stored locally. If those ramifications are understood, There are few downsides, presently. --- ### Great start for immature organizations trying to elevate their Project Portfolio and Service Mgmt - Overall rating: 4/5 - Reviewer: Anthony P. - Verified reviewer: Yes - Industry: Higher Education - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. They seem very interested in developing the product's capability based on feedback from the user community. Would like to see greater though leadership and more focus on enhancing the PPM side of the product. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Moderately user friendly. Basic reports are easy to generate. #### Cons Poorly documented. Vendor needs to develop implementation aids and better training materials. Too much time is wasted researching Knowledge Base articles, many of which don't directly answer the questions. Detailed documentation and guidance around the data structures, how they relate to each other, and guidance for initial setup and configuration would be a tremendous help. Reporting must be significantly enhanced. Trending data should be retained and made available. A standard management reporting package should be provided, along with how the data architecture needs to be set up and maintained to provide necessary reporting. Agile project planning needs to be made comparably more robust and on par with the traditional waterfall method. Hybrid project plans should be more readily supported. --- ### My Review - Overall rating: 4/5 - Reviewer: Jeffrey W. - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would like to see more training that has examples or tutorials. We know what we want to do, but can't find a tutorial to help us. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Our ability to configure and modify the product to meet our needs. #### Cons Project and Ticket time reporting. Lack of best practice examples in the KB. #### Reasons for choosing TeamDynamix The ability to customize it on our own. #### Reasons for switching to TeamDynamix Project & Asset Management --- ### TeamDynamix - an Exceptional Solution for Higher Education I.T. Support - Overall rating: 4/5 - Reviewer: Barbara B. - Verified reviewer: Yes - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The software is truly fitting our needs and is completely fulfilling our expectations at this point. I do love TeamDynamix! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ease of use and overall features of the software. It completely fits our needs. I like the fact that it integrates all the features we were looking for into one package. #### Cons It was more difficult to implement than I had hoped. However, this is likely because we had a short timeline and had so much to do in such a short time period, and not a true fault of the software. #### Reasons for choosing TeamDynamix TeamDynamix was selected because it seemed to offer the best features for the price over all other competitors. This is proving to be true so far! #### Reasons for switching to TeamDynamix Cost and the software was not user friendly. --- ### TDX Saved our Service Desk - Overall rating: 5/5 - Reviewer: Brian P. - Verified reviewer: Yes - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered As the implementation admin and current admin, TDX customer support has been amazing. We have used TDX reports to deliver meaningful data to our Six Sigma Green Belts, and have improved our service desk response time drastically. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The reporting features are extremely flexible. Not only does it let you create meaningful dashboards, but the reporting will also help determine problem areas you may not have been aware of. #### Cons At the time of purchase the UX was not overwhelming, but that is being corrected. #### Reasons for switching to TeamDynamix Constant outages, very expensive, poor reporting. --- ### TD for IT Support - Overall rating: 4/5 - Reviewer: stephanie h. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The ability to comment in ticket and keep both the requestor and the rest of my team in the loop is a great asset. Being able to search older or closed tickets aids in productivity, no need to "re-invent the wheel" for re-occuring problems. #### Cons We do not integrate TD's asset management with our native asset management system so there is a certain amount of overlap. It is unwieldy to have to use different areas to communicate. If I want to contact the ticket participants, I use "comment" If I want to contact participants AND outsiders, I need to use "update" Perhaps add an option in "comment" to add outside contacts. I don't need all the features of "update" (Such as hours, status, etc) just to throw someone onto a comment thread. --- ### TeamDynamix is one of the best! - Overall rating: 5/5 - Reviewer: Tommy H. - Verified reviewer: Yes - Industry: Higher Education - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Overall experience has been fantastic! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and the plethora of features available really help track and manage important issues and processes. #### Cons A lot of features are great but there are some that just need some slight improvement to really make it 100% --- ### Review - Overall rating: 5/5 - Reviewer: Tanasee C. - Verified reviewer: Yes - Industry: Education Management - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros No code for administrators on implementation and low overhead #### Cons Some integrations were difficult. Wrote a program to get inventory information #### Reasons for switching to TeamDynamix Lots of overhead --- ### Missing key functionality to be great - Overall rating: 4/5 - Reviewer: Kristen P. - Verified reviewer: Yes - Industry: Higher Education - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far, we have not been very successful in using this internally after two years. Our users reply to tickets but it doesn't show in our reporting as if they have done so, which makes it next to impossible to run data on our response time. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros What I like most about the software is the ability to develop specific forms for end users, and give us customization abilities so IT doesn't have to do things for us. #### Cons We had moved from another helpdesk software to this and lost key functionality. We cannot format HTML in our messages, or insert or display inline images ... the amount of time we lose just clicking on all the attachments to see if we have a screenshot or just images from someone's signature is a huge waste. The loss of tables in messages means that anything we receive from a spreadsheet within the message is useless to decipher and we have to reply to ask them to submit it in some other format or attachment. There also is no ability to see who was cc'd on the email that created the ticket until our IT team built a workaround there. --- ### TeamDynamix helps with all aspects of IT work - Overall rating: 5/5 - Reviewer: Stephanie H. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, scope of tools, range of options, ease of customization. #### Cons Can be complicated to start. Need to have a good base for your processes before you start implementing. ## More reviews [Next reviews](https://www.softwareadvice.com/project-management/teamdynamix-profile/reviews/?page=2) --- TeamDynamix Reviews, Pros and Cons - 2026 Software Advice