--- title: "TeamDynamix Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of TeamDynamix. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if TeamDynamix is a good fit for you!" source_url: "https://www.softwareadvice.com/project-management/teamdynamix-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Integration Software](https://www.softwareadvice.com/bi/data-integration-tools-comparison/) / [TeamDynamix](https://www.softwareadvice.com/project-management/teamdynamix-profile/) / TeamDynamix Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/project-management/teamdynamix-profile/) Reviews [Alternatives](https://www.softwareadvice.com/project-management/teamdynamix-profile/alternatives/) # TeamDynamix User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 170 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.5/5 - Value for money: 4.3/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 85 reviews (50%) - 4 stars: 69 reviews (41%) - 3 stars: 14 reviews (8%) - 2 stars: 2 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - It allows us to customize forms, workflows, and service offerings to fit our processes while keeping ticketing and asset information in one place. - The platform has helped streamline service management, improve visibility into requests and assets, and provide flexibility to adapt workflows to our organization's needs. - What attracted us most to TeamDynamix was its ability to provide ITSM, ITAM, project management, and integration capabilities within a single platform. ### Most mentioned cons - Email monitoring can be a bit tricky and convoluted. - The constant popup windows make screensharing a nightmare and the dropdowns don't show on the screenshare. - Although having several options, sometimes too many paths can overwhelm and confuse users. ## TeamDynamix customer reviews Showing reviews 1-25 of 170 (page 1). ### Great for PMO to handle a large number of projects simultaneously - Overall rating: 4/5 - Reviewer: Timothy S. - Verified reviewer: Yes - Industry: Higher Education - Product usage: Used daily for less than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Multiple project management has became smoother. Team time and activity tracking became possible. Its an organizational knowledge base as it contains projects repository #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The software has all aspects of the project as it includes baselines, resource pool, plans, portfolio, budget, service type, scope definition, risk register, calendars, resource time management, brief case where you can upload the project documents such as plans, lessons learnt, project. It is easy as a team to mark projects with issues ( yellow/ red) for follow-up or mitigation. It integrates with Active directory It is web based which facilitates working offsite with the need for VPN or having client app installed on the machine used. Easy tool to monitor teams tasks and project workloads. #### Cons Project plans created in MS project need to be saved in XML format before being imported to teamdynamix. I would have preferred if it was a straight forward import. There is no MAC OS client. --- ### Comprehensive Platform with Promising Capabilities - Overall rating: 4/5 - Reviewer: Sonja Michaela Q. - Verified reviewer: Yes - Industry: Higher Education - Company size: 201-500 employees - Product usage: Used daily for free trial - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Our experience with TeamDynamix has been positive during the evaluation and implementation process. We selected the platform because of its flexibility, broad functionality, and ability to support multiple operational areas within a single solution. While we have not yet gone live, we are optimistic about the benefits it will provide and have had a positive experience working with the TeamDynamix team thus far. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What attracted us most to TeamDynamix was its ability to provide ITSM, ITAM, project management, and integration capabilities within a single platform. Its flexibility, workflow automation, higher education focus, and potential to improve visibility and operational efficiency were key factors in our decision to adopt the solution. #### Cons While we have not yet gone live with TeamDynamix, our biggest concern is the complexity that can come with implementing and maintaining a highly configurable platform. We expect there will be a learning curve for administrators, particularly around workflow design, reporting, and system governance. As with many enterprise solutions, success will depend on having the time, resources, and training necessary to fully leverage the platform. #### Reasons for switching to TeamDynamix Fresh service was not flexible enough for our needs. --- ### Good tool, but PPM needs attention - Overall rating: 3/5 - Reviewer: Billie H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our initial relationship was very good, and they remain to be engaged with us. However, pricing has increased, and combined with the lack of their investment in PPM features this makes it more difficult to see TDX as our ultimate solution for PPM. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The project intake workflow process is very good. In combination with the Capacity Planner application, we are able to offer a user-friendly project request submission process and quickly assess, prioritize and resource projects. The Client Portal Applications has a lot of potential for interacting with project team members and stakeholders and could be a great way to manage projects outside of the client. #### Cons Team Dynamix does not appear to invest as heavily in the PPM features as it does the ITSM features. This has resulted in the lack of some critical items necessary for modern project management. Card walls (boards) are severely lacking in functionality, and do not allow for successful implementation of agile-related concepts such as Kanban. Important features such as swim lanes and card aging are missing. A web view of card walls would also be useful. Also lacking is the ability to build custom portfolio dashboards that show the KPIs that are most relevant to your organization as well as timeline views. --- ### TeamDynamix is excellent for managing Services, Tickets, and Project Management. - Overall rating: 5/5 - Reviewer: Berry A. - Verified reviewer: Yes - Industry: Government Relations - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. So far great. Very intuitive. Like the project management. Easier to create custom reports and create dashboards. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Project management and reporting. I really like the dashboards and analytics. Tickets and services management. #### Cons Nothing so far. New user. However my organization put in an enhancement request to add projects and time to the TeamDynamix Mobile App. #### Reasons for switching to TeamDynamix The ability to track tickets and project management in one solution. --- ### TDX Enterprise IT Service Management - Overall rating: 5/5 - Reviewer: Joey S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I've had a pretty good time getting familiar with the system and leveraging it's features to provide a functional service management tool for the company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Good organization, plenty of features and customizability. Great training and implementation teams. Great documentation and API endpoints. #### Cons Email monitoring can be a bit tricky and convoluted. Reply token is a good idea, but in practice with larger teams, it can become an issue. #### Reasons for switching to TeamDynamix Needed more modern and feature-full service management platform to unify all departments. --- ### Excited about a new beginning - Overall rating: 5/5 - Reviewer: Katia M. - Verified reviewer: Yes - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: Used daily for free trial - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. So far, the discovery team has been great, I liked all the workshop speakers and I am excited about the features within the tools. I am really looking forward to moving away from EasyVista. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The different module integrations, specific for my type of work. Help Desk and Projects for example. #### Cons We will implement the application in the future. We are in the plan and design stage yet. So far I've seen more positive differences with EasyVista, which is the tool we currently use. #### Reasons for switching to TeamDynamix EasyVista is not very intuitive or user friendly. --- ### PMIS that PMI would value - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered The implementation has been a bit difficult as I believe TDX did not have enough employees trained in the areas we were hoping for. We got through it, and they have proven their willingness to help and answer questions in a timely manner. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Overall, I believe PMI would approve of this PMIS and think for the cost, it is a great platform that does a lot of things we needed that our last product did not. Resource Management, ticketing, etc. #### Cons It's a bit cumbersome at first. The constant popup windows make screensharing a nightmare and the dropdowns don't show on the screenshare. This makes collaboration a bit difficult. #### Reasons for switching to TeamDynamix Cost is most likely the reason our university chose TDX --- ### TeamDynamix ITSM - What are you waiting for? - Overall rating: 5/5 - Reviewer: Jennifer J. - Verified reviewer: Yes - Industry: Higher Education - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The TeamDynamix team has been great to work with. They provide a level of support that I have not seen elsewhere. They are actively engage with their customers and always willing to help us succeed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros TD ITSM has allowed us to be able to create forms and workflows based on the services provided. The use of ITSM allows us to better track the work requested and keeps those things from being lost in email. It allows requestors to see the progress of their request and the resource working on it. Internally, it allows for better reporting so we can address gaps or support issues easier. The reporting capabilities allows leadership to have a birds eye view without getting into the weeds of support tickets. Additionally, we are able to create a vast number of knowledgebase articles to help streamline support for those that may prefer to troubleshoot on their on or for more common issues. #### Cons As intuitive as the TD solutions are, it still requires a certain skill set to truly get the most out of the tool as a whole. They have recently introduced new training courses that are more in-depth than what is normally found in the KB articles and I'm hopefully this will bridge the gap. --- ### Good value due to the combination of ITSM and ITAM capabilities in a single platform. - Overall rating: 5/5 - Reviewer: Christian M. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Our overall experience has been positive. TeamDynamix has helped streamline service requests, improve visibility into assets, and support our IT processes. The platform is reliable and offers a wide range of functionality, though some advanced features have a learning curve. Customer support has been helpful when assistance is needed, and the system continues to meet our organization's needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros TeamDynamix provides a strong combination of IT service management and asset management in one platform. The workflows are flexible, the ticketing system is easy to use, and it helps keep requests and assets organized. #### Cons Some features require additional training to fully understand and utilize. Certain configurations and integrations can be complex, and there are occasional usability limitations that could be improved. --- ### Good ITSM platform with some customization limitations - Overall rating: 4/5 - Reviewer: Jen N. - Verified reviewer: Yes - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It works well as a central ITSM platform, but some areas could benefit from more granular configuration settings. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros TDX Work Management gives us one place to manage multiple areas, including ticketing, ITAM, services, knowledge articles, and client portal content. I appreciate the user-friendly interface and that it is fairly easy to navigate and configure. #### Cons Some areas feel too limited and overly simplified, such as permissions and Knowledge Base notifications. More granular control would be helpful, but it is manageable overall. --- ### Decent Application for Incident Management, lacking for projects - Overall rating: 4/5 - Reviewer: Tyler S. - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. TD has helped my team focus on the tickets that come in. We've opted to track projects in a different tool. Using TD for tickets allows our clients to search for fixes in the Knowledge Base or open a ticket from our portal. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros I like the SLA customizability of the application. You can have different SLA's for difference services within the app. #### Cons The project side is just clumsy. It takes a lot of work to submit a project and even more to schedule it out nicely. #### Reasons for switching to TeamDynamix Footprints was just a pain to use from all levels --- ### Game Changing Product with Awesome Support - Overall rating: 5/5 - Reviewer: Richard M. - Verified reviewer: Yes - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Excellent sales and onboarding teams. Hand off to support is awesome. Great product that is a game changer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Support team super knowledgeable and quick reply. Product team listens to needs and implements in releases. #### Cons I have had no issues with this product. At all. Ever. It is very good. NO issues. Love it. No probs. #### Reasons for choosing TeamDynamix Cost and ease of use was the decision maker. --- ### It works but could be better - Overall rating: 4/5 - Reviewer: Ashley R. - Verified reviewer: Yes - Industry: Education Management - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros I like the centralized location for tickets, automatic assignment, ticket triage, integrative capabilities #### Cons moving forms and such from one application to another is not possible, the forms do not offer enough customizability, no coding option or backend interface --- ### A great product with a lot of robust features - Overall rating: 5/5 - Reviewer: Amie P. - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. TeamDynamix has allowed us to continue to support our end users with a robust tool that all of our students, faculty, and staff have access to. Since we have switched to TeamDynamix, we have had at least 5 other departments decide to offer support through TeamDynamix. In addition, we are in the process of deploying TeamDynamix's Project Management tool for IT usage and expect for other departments to be interested in the tool as well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Support with this software is AMAZING! Any time we have ever had an issue or question, TDX support has been there quickly to address our concerns and help us get back up and running. The do not have customer service reps at a call center that only know a limited amount about the software. When you reach out to support you will speak with someone that knows the application inside and out. Their implementation and support team are willing to take time with you to ensure that you fully understand how the various components in the application work. #### Cons Reporting could be much better. They have a built-in report builder tool that has limited functionality. The product we used prior to TeamDynamix leveraged SAP BusinessObjects for reporting. We had the ability to build custom multipage reports, that were customizable to our specific requirements. Although TeamDynamix does have a reporting tool that can provide you most of the information you are looking for; many times it requires you to run multiple reports and manually combine the reports to get the desired outcome. Also, the administration portal can be somewhat clunky. It can be difficult to locate the exact feature that you want to modify. However, with regular usage, you can easily learn where everything is located. #### Reasons for choosing TeamDynamix TeamDynamix offered us the closest tool to what we had with Parature and had many addition features that were not included with Parature, but that we found to be of great value (such as ticket tasks, Project Management, customizable ticketing applications, etc.). At the time we choose TeamDynamix, the large majority of their client base consisted of Higher Education clients so we felt that this tool would be targeted more for our type of environment. #### Reasons for switching to TeamDynamix Microsoft Parature was sunset by Microsoft in May 2018 and we either had to switch to Microsoft Dynamics 365 for Customer Service or find another Enterprise Service Management solution. --- ### Perspective from a Service Desk Team Lead and Knowledge Manager - Overall rating: 4/5 - Reviewer: Amanda M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For the most part, I like it because it is easy to use. My only real complaint is it really does need better knowledge integration. However, at least it does have a knowledge component so that is nice. From what I hear, other systems that support the type of integration I would expect to be fully KCS compliant are significantly more expensive. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros -It was easy to start using with minimum training -I love the reporting tools available and the ability to create customized reports -I love that it has a knowledge base available to offer self-service to our clients, and help our agents reduce time on resolving problems that someone else has already resolved -I love that after a few upgrades, we finally had the option to use nested fields. This allowed us to be able to get all the information we needed from a client from the get go, and only the information that was needed for that request. #### Cons -The knowledge base does not integrate well with the ticketing process. The knowledge base search on the ticket only shows results for approved articles. I wish that it would show articles of all status - or better yet have a filter on the ticket to choose status if desired. This would allow our agents to see if another person has started working on a similar issue, even if they haven't finished the article yet -Creating knowledge articles from a ticket still requires the agent to view the article later and clean it up. they have to structure the content, add settings, add related articles, etc. It would be nice if this could be done within the workflow of processing the ticket rather than as an after thought. -I wish that it integrated better with some of our other systems. For example, we use a chat software and agents have to copy/paste the information into the ticketing system. Human error causes the information not to be captured 100% all the time. It would be nice if they could just do the chat and it create the ticket automatically. Same with email. -I hate that so many windows open when processing a ticket for one person. When I worked in the Service Desk, it made it very difficult to juggle multiple clients at the same time (which was a requirement of the job). #### Reasons for switching to TeamDynamix The system we had before, which I don't see on your product list, kept crashing/freezing. We also could not upgrade it any more, and did not have the number of administrators it would require to keep it manually going anyway. We needed to be able to have a system that met our basic needs, within budget, and could be managed with only one admin. --- ### New TDX University - Overall rating: 4/5 - Reviewer: Bryan S. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. TDX is working well for us. The implementation was technically good and well organized. TDX has obviously done a lot of migrations from other ITSM products and helped a lot of new customers. However, the implementation specialist we had [SENSITIVE CONTENT] was technically good at helping us, but he lacked the longer-term experience especially working with education customers that have used TDX for a while and how they have set up TDX and their processes (best practices). It's great that TDX has the communities, and if we find some forms or setup of say a portal or service catalog that someone has designed - TDX can facilitate getting us the code to use that design. We would really benefit from a TDX implementer that could say - I've worked with a lot of schools and these are two ways that this work work the best for you... show us and help us set it up this way. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Web based, clean design, customizable, TDX knowledge base is amazing. Presales technical staff are fantastic. #### Cons TDX has a lot of shortcomings that worked better in Cherwell. Some things are minor, but improvements could make TDX much more useful and useful for gathering information, troubleshooting, resolving problems. But TDX is a great platform. #### Reasons for choosing TeamDynamix Cost, accessibility, cleanness of design, ability to configure it to work for us (flexibility), web-based and responsive. #### Reasons for switching to TeamDynamix Cost, a bad implementation, inflexibility of the product (Incident and change mangement) --- ### TDX ITSM & PPM Review - Overall rating: 5/5 - Reviewer: Yohan J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered TDX is pretty solid and I believe helps a lot of work order processes and makes things a lot easier to use. I would also like to add. It would be nice to have a function that makes sending messages to bulk work orders a much easier process. Right now I have to go through many hoops to do this. But overall pretty solid system! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros + Easy-to-use interface + modern layout + Custom Desktop shortcuts #### Cons - When opening a new work order it opens a new window instead of a new tab which clogs up my display with so many new open windows and it becomes hard to track work orders. I have to manually open work orders to new tabs by the right-click menu. --- ### My Review - Overall rating: 4/5 - Reviewer: Jeffrey W. - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would like to see more training that has examples or tutorials. We know what we want to do, but can't find a tutorial to help us. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Our ability to configure and modify the product to meet our needs. #### Cons Project and Ticket time reporting. Lack of best practice examples in the KB. #### Reasons for choosing TeamDynamix The ability to customize it on our own. #### Reasons for switching to TeamDynamix Project & Asset Management --- ### TeamDynamix - an Exceptional Solution for Higher Education I.T. Support - Overall rating: 4/5 - Reviewer: Barbara B. - Verified reviewer: Yes - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The software is truly fitting our needs and is completely fulfilling our expectations at this point. I do love TeamDynamix! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ease of use and overall features of the software. It completely fits our needs. I like the fact that it integrates all the features we were looking for into one package. #### Cons It was more difficult to implement than I had hoped. However, this is likely because we had a short timeline and had so much to do in such a short time period, and not a true fault of the software. #### Reasons for choosing TeamDynamix TeamDynamix was selected because it seemed to offer the best features for the price over all other competitors. This is proving to be true so far! #### Reasons for switching to TeamDynamix Cost and the software was not user friendly. --- ### TDX Saved our Service Desk - Overall rating: 5/5 - Reviewer: Brian P. - Verified reviewer: Yes - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered As the implementation admin and current admin, TDX customer support has been amazing. We have used TDX reports to deliver meaningful data to our Six Sigma Green Belts, and have improved our service desk response time drastically. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The reporting features are extremely flexible. Not only does it let you create meaningful dashboards, but the reporting will also help determine problem areas you may not have been aware of. #### Cons At the time of purchase the UX was not overwhelming, but that is being corrected. #### Reasons for switching to TeamDynamix Constant outages, very expensive, poor reporting. --- ### TD for IT Support - Overall rating: 4/5 - Reviewer: stephanie h. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The ability to comment in ticket and keep both the requestor and the rest of my team in the loop is a great asset. Being able to search older or closed tickets aids in productivity, no need to "re-invent the wheel" for re-occuring problems. #### Cons We do not integrate TD's asset management with our native asset management system so there is a certain amount of overlap. It is unwieldy to have to use different areas to communicate. If I want to contact the ticket participants, I use "comment" If I want to contact participants AND outsiders, I need to use "update" Perhaps add an option in "comment" to add outside contacts. I don't need all the features of "update" (Such as hours, status, etc) just to throw someone onto a comment thread. --- ### TeamDynamix is one of the best! - Overall rating: 5/5 - Reviewer: Tommy H. - Verified reviewer: Yes - Industry: Higher Education - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Overall experience has been fantastic! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and the plethora of features available really help track and manage important issues and processes. #### Cons A lot of features are great but there are some that just need some slight improvement to really make it 100% --- ### Review - Overall rating: 5/5 - Reviewer: Tanasee C. - Verified reviewer: Yes - Industry: Education Management - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros No code for administrators on implementation and low overhead #### Cons Some integrations were difficult. Wrote a program to get inventory information #### Reasons for switching to TeamDynamix Lots of overhead --- ### Missing key functionality to be great - Overall rating: 4/5 - Reviewer: Kristen P. - Verified reviewer: Yes - Industry: Higher Education - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far, we have not been very successful in using this internally after two years. Our users reply to tickets but it doesn't show in our reporting as if they have done so, which makes it next to impossible to run data on our response time. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros What I like most about the software is the ability to develop specific forms for end users, and give us customization abilities so IT doesn't have to do things for us. #### Cons We had moved from another helpdesk software to this and lost key functionality. We cannot format HTML in our messages, or insert or display inline images ... the amount of time we lose just clicking on all the attachments to see if we have a screenshot or just images from someone's signature is a huge waste. The loss of tables in messages means that anything we receive from a spreadsheet within the message is useless to decipher and we have to reply to ask them to submit it in some other format or attachment. There also is no ability to see who was cc'd on the email that created the ticket until our IT team built a workaround there. --- ### TeamDynamix helps with all aspects of IT work - Overall rating: 5/5 - Reviewer: Stephanie H. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, scope of tools, range of options, ease of customization. #### Cons Can be complicated to start. Need to have a good base for your processes before you start implementing. ## More reviews [Next reviews](https://www.softwareadvice.com/project-management/teamdynamix-profile/reviews/?page=2) --- TeamDynamix Reviews, Pros and Cons - 2026 Software Advice