All TimeWellScheduled Reviews
1-25 of 93 Reviews
Sort by
Adam
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Game changer!
Working with the TWS team is phenomenal. In rare instances where there are issues they respond quickly and as circumstances change (COVID for example) they quickly implemented features that helped us manage our team and keep them safe!
PROSTWS is constantly updating their platform and adding features, many of which they design based on customer requests.
CONSNothing. My only complaint MIGHT be that when our internet is slow, the site slows down and if you lose internet, there isn't an offline mode for staff to clock in. This said, their site has never gone down on their end, it's always been our service provider that's gone down.
Reasons for switching to TimeWellScheduled
Antiquated software
Vendor Response
Thanks Adam. We appreciate your continued business.
Replied August 2020
Donna
Retail, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2020
Keeping Us Organized
Time Well scheduled has helped us keep track of hours, schedules, usage and make our payroll entering much easier and accurate. I know there is a lot more that we can use in this system that we are not right now and I would like to learn more to use the program to its fullest potential.
PROSI like that all the information that you need is at your fingertips. It makes payroll much easier and it is great in tracking absences, lates, time off etc. It makes scheduling very easy and you can check at any time to see who is working. I also like the email alerts when someone is late....it usually means they forgot to sign in but it gives us an opportunity to remind them that they should be clocking in.
CONSIf employees switch shifts and it doesn't get changed in the Time Well Scheduled system then it can be very confusing for who worked what. Some Managers who approve the changes are not authorized to make changes on the system. This is an employee training function (to leave us a note about changes). It would be nice if there was some way to link to the other employees schedule when an employee signs in to cover that persons shift.
tanya
Retail, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
good for the money
overall its a good app.
PROSits was easy to import details,and easy to use with our payroll.
CONSwish it was better with the phone apps that you can do what you can do on desktop pc.whish you could fix some one time card that day.
Reason for choosing TimeWellScheduled
the pricing.and like the ability to black out high importments dates,so they can not be schedule.
Reasons for switching to TimeWellScheduled
this one had some features that we like and that you can use your phone and apple products.
Vendor Response
Tanya Sorry you're not happy with the employee app. Please feel free to msg our team, we would like to make it more useful for you and your team with your input.
Replied March 2023
jENNIFER
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2020
Time Well Scheduled
Overall we have had excellent service from [SENSITIVE CONTENT HIDDEN] and his team. They are quick to look into issues and explain the reason in terms I can understand. Time Well Scheduled is an amazing platform, I wouldn't hesitate to recommend it to anyone who asks.
PROS- Access it anywhere with the link - Customization - Ease of use
CONS- Frequent "crashes" where the employees are told that they haven't performed the correct actions, yet the punch clock accepted the punch or the tablet clocks the team member out and back in immediately.
Reason for choosing TimeWellScheduled
The quality of the platform
Reasons for switching to TimeWellScheduled
Platform issues and constant calls to the help desk during the trail period. During the trial period another dealer spoke highly about TWS and with a trial we decided to switch. Better platform, ease of use and great communication from [SENSITIVE CONTENT HIDDEN] and his team when we were on a trial with TWS.
Mike
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Productivity saver
Overall is has been a good experience over the years of using this product. they also will adapt and help create reports for you. Customer service is top notch
PROSTracking each employees hours and absent. everything is online no more need for a paper trail
CONSthe timecard reports can be confusing to run and to know which one to use for what you are looking for. needs to be simplified
Ken
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2023
Timewell scheduled is easy to use
Very user friendly and easy to access menus
CONSThere is nothing that I don’t like about it .
Reasons for switching to TimeWellScheduled
Ownership change
Lisa
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Reliable and Easy to use
Never have any issues with the software. Always able to reach out to someone if support is neededUser friendly for all ages, which is a great feature
PROSScheduling, attendance management and ability to access it remotely
CONSThere is nothing that I can think of that I would recommend changing. Great system as mentioned in prior commetns
Reason for choosing TimeWellScheduled
Word of mouth from someone in another retail environment
Cavelle
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2023
Amazing tool!
this tool has allowed us to cut out many processes as it is all in one place now and easy to navigate and I know there is even more we can gain from it should we choose to.
PROSthis tool is multi-functional which is such a time saver. The amount of information that is right at your fingertips makes one job so much easier.
CONSnothing that I can think of at the moment
Elizabeth
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Saves time and money
This program has saved me time and money are there are so many features in one program.
PROSThis is an easy one step program for payroll. reports (including HR issues) scheduling and budgeting.
CONSThe app seems to need to be updated as employees say it is not user friendly
Reasons for switching to TimeWellScheduled
HR Max was expensive and had less features
SKY
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
A great program for any business
Overall we have felt TWS has saved us time and money. We feel it is a great asset to our Management Team and staff.
PROSWe love that Managers and Employees are able to access the system from anywhere, and we use it for our main communication board. The support we get with the program is great, if we need it to do something they help set it up.
CONSSometime we lose connection the internet and staff can not clock in.
Reasons for switching to TimeWellScheduled
It has more options and features that benefit our needs.
Vendor Response
Hi Sky Thank you for the review. We appreciate having you on our system.
Replied August 2020
Adam
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2023
Review
Good value for money. Works all the time
PROSWho's working, notifications of late or absent staff
CONSTime clock issues and bugs, availability function limited
Reasons for switching to TimeWellScheduled
Cost
Jesse
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Two Locations, 160+ Staff. One Payroll linked to TWS. Great Time Saver!
TWS allowed us to effectively schedule and view both our store locations. Allowed for seamless integration with our payroll software Payworks.
CONSCloud based software with occasional downtime, used to have an offline mode.
Shirley
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Time well scheduled
I truly enjoy working with this software and would highly recommend it to other companies. Very computer friendly to even older staff that has very little computer experience.
PROSThis is a Great, easy software to help with making employees schedules and time scheduling.
CONSLeast is a bit harder at first getting the regular time schedule like a 8:00 am to 5:00 pm set to use every day from the drag down options.
John
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Timewell Scheduled Review
Scheduling is very easy. I like the weekly template feature.
CONSSome of the features are hard to find and understand. Search doesnt do much.
Shilpa
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
Best feature for any big business
Scheduling, easy payroll transition. Easy to maintain employee profile
CONSSome report features needs to be updated as it has only generic and does not help much. Need more features in time card too.
Vendor Response
Thank you Shilpa, we appreciate your store being on our solution for 5yrs. I will reach out to see how we can enhance our reports for your team.
Replied September 2022
Deb
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2020
5 Stars
It has been a very good experience. It helps manage productivity for a lot of employees over many different departments.
PROSLots of customization available, always adding new functionality and works well with our payroll software.
CONSThe help functions are not as detailed as they should be.
Vendor Response
Thanks for the feedback Deb. We will work on making the help more informative.
Replied August 2020
Debbie
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Timewell scheduled CT
Easy to have the staff clock in and out
PROSVery easy to use and I can do it from home or on my smart phone
CONSThis works well for us. Just don't like the way it prints out when a person wants a hard copy. Doesn't list the staff that are in the same department together.
Reason for choosing TimeWellScheduled
Wasn't involved in the decision making
steve
Retail, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed February 2023
Decent, reporting and support could be much better
We went through the setup, the program is marginally better than the manual one that we had - debated leaving the software program but didn't want to bother. If the cost goes up we'd definitely discontinue
PROSthe APP, employees can access remotely to see their schedule
CONSreporting and lack of support - when having questions, its not helpful to just receive a PDF with 40 pages to answer the question we have.
Reason for choosing TimeWellScheduled
by recommendation
Reasons for switching to TimeWellScheduled
heard good things
Kayleigh
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Canadian Tire
Convenient way to keep track of staff clocking in and out and getting my schedule emailed to me or being able to check time well scheduled from my phone
CONSNot difficult to use for the staff and myself to approve and update time cards
Vendor Response
Thanks Kayleigh for the review.
Replied August 2020
Dianne
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
I can select days for a schedule employee
I can drag a schedule time from one person to another
CONSIf another manger enters a time only they can change it or if a staff request time off I can’t change it if they want to work
Reason for choosing TimeWellScheduled
Seams easier
Vendor Response
Hi Dianne Thanks for the feedback. I will reach out to understand the issue.
Replied August 2020
Sydney
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2020
TWS - "Time Was Saved"
Easy to identify availability of employees. Simple to identify missed shifts/hours
PROSSimplifies scheduling and allows for copy and paste function for consistent shifts
CONSSo many features that I haven't had a chance to explore. A quick tutorial might be helpful
Don
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Ease of use with TWS
The TWS software is easy to use and understand. The employees are aware of their schedules at all times and do not have to rely on posted schedules.
CONSEnsuring all departments are set to make changes.
Alicia
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Great Program
I like that there are so many options to choose from to customize your experience. Customer service is also very quick to respond.
CONSCan be laggy sometimes when inputting schedules
Linda
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Ct451
big time saver!
PROSCopy/paste weeks at a time. Love that I can access from anywhere.
CONSIt would be nice to see all the statutory holidays in a list for the year, for all provinces.
Stefanie
Retail, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed February 2023
Great, easy-to-use software
How easy it is to navigate. This helps when showing employees how to use the system.
CONSThe mobile app can show more features and allow for admin access. For example, it would be great if I can add in absences, change schedules and approve timecards through the phone app.