I NEED THIS... and LOVE it

I have used this for a couple of years and have even recommended to my clients that want to hire staff. I have some clients that want to know how every minute is spent and others that are happy as long as I am getting the task done in the time I am allotted, but TMetric takes all of the guesswork out. Regardless of what I am invoicing the client for I can send the report from TMetric so I am aware of exactly how much time to bill each client for.

Pros

I like that with the click of a button I can not only switch between clients but also sub projects for each of those clients. At the end of the week I can run a report and pull everything into a spreadsheet and send each client a complete snapshot of how much time was spend on which aspects of their business. There is even an app so if I am not sitting at my desk but doing some work from my tablet or on a call I can still click the button and track every minute.

Cons

I have not encountered anything I dislike. I use the free version and have not found its limitations

Easy to use and customize time tracking tool

Pros

The relatively unofficial API support for the product is very through; if there isn't a first party support already built in for the tools we use, Browser Extension enabling ZenDesk Support, then we have some flexibility to build up additional solutions to integrate TMetric into our work flow. It's easy to create a budget for a project that can be assigned to either time or a monetary value. Time is linear, and cannot overlap; so if you need to go back and change your time because it wasn't tracked properly, you don't need to worry about readjusting all entries to make sure you're not double billing a client.

Cons

The project selection tool starts to get slow to load when you have a lot of projects in the system. The desktop application hasn't always been that reliable (crashes, the window opening) although I still run it in the background to monitor what I'm working on, so I can go back and review it at any time. Because time doesn't overlap it is relatively easy to accidentally overwrite a days worth of entries if you accidentally meant to make your start time of an entry to 3:00 PM, forgetting to add the "PM", and the system defaults to 3:00 AM, and giving you a quick "are you sure message".

Manage team members' hours on company projects

It integrates my personal and team workflow considerably well, making it easy to categorize time and keep all project tasks on time.

Pros

Integration with several fermenters that we use as Jira and Tello. Has the function of exporting to spreadsheets in .csv format. Provides mobile application. Very good cost benefit. It has great usability and option to use tags. It makes it much easier to track my team's work.

Cons

Occasional failures or loss of service without warning or apparent reason. The desktop application is a little complicated. Exporting reports to Google Drive takes a little bit of work. Navigating through different tasks is a little bad. At first, I found it difficult to visualize the time that my colleagues took on each project.

A review of TMetric by the Creative Director of a Marketing Agency

I've been using it for around a year now and, like I say above, it's mostly fine and easy but with a couple of bugs or areas of badly designed UI or UX. The page design and colour scheme and UI do feel a little dated and not quite slick enough perhaps?

Pros

I like it's simplicity - both in looks and function. Once the browser extension is installed you can time track tasks straight from Asana or manually add the time yourself - both methods are relatively quick to do. I like that you can view reports of how you've spent your time - on what projects and clients. Very useful for administrators and accountants.

Cons

It often crashes, breaks or bugs out, leaving myself and my team unable to track our hours in the software. It only breaks every three weeks or so, but I suppose I did expect it to work ALL the time. The other thing that is very annoying is when you are manually entering your hours and they start in AM and finish in PM. The slightly-clunky-to-use clock interface does not automatically guess that you meant PM and ruins all the hours you've already entered that morning by setting the last task as finishing at 12.45AM! The analogue clock face interface used to enter times is a little annoying - it has to be clicked or pressed in the right order and very accurately. It is easy to accidentally leave a timer tracking - even overnight. Perhaps there could be some way to counter this?

Great but missing features

Tmetric is very basic, reporting is poor and not configurable. While it tracks time it cannot track resource utilization, project burn, costs (vs price). Tmetric support is responsive however their reply for most of the enhancements is it doesnt do that which means I need to find a product that wants to improve and provide the customer experience we need.

Pros

So I use this for all employees billable or not. It is great for internal usage but it is a lot of work to transfer to an invoice for a customer. On average each employee spends two hours each week. It doesnt track expenses, car mileage, or receipts on an account so we have to use multiple applications to get one invoice out each week. I like that I can put in each contract assign the hours to each employee but it doesnt do burn sheets so again I need another tool. As for tracking time its just okay. Its great when it work automatically on the computer. It does a great job at tracking idle time but tends to crash when in a project monitoring activity. While all apps crash the issue is you dont know this one has because its hidden until you want to do a different task and then youve lost all your tracking. Oh there is a feature to allow customers access but I would never do that without the ability to configure it to show the customer what I want

Cons

Reliability and stability are the least favorite things