Trac Software

Trac Software

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About Trac

Trac is an open-source, cloud-based, project management and bug tracking solution written in the Python programming language. Trac provides a simple interface to Subversion and Git, a host of reporting tools and an integrated Wiki. Trac allows users to track the progress of resolving bugs, issues and features requests with ticket numbers. These ticket numbers can be searched and filter by severity, project component, owner and version. Trac provides additional features through plugins such as anti-spam, code documentation, file management, project time management, user feedback and discussions. It supports a number of databases, such as SQLite, MySQL, PostgreSQL and MS-SQL. ...

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Trac User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

3.5

Value for money

5

Customer support

1.5

Functionality

4

Showing 10 reviews

User Profile

Maryorie Nataly

Verified reviewer

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
1

Ease-of-use

out of 5
5

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

June 2018

I used that software in software development, in project following.

Pros

I like mostly its funcionalities for project documentation, to keep project logs throughout its development milestones.

Cons

Its not a friendly apply. Every person who want to use it, have to know about its wiki written command.

Anonymous

Company size: 2-10 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Functionality

out of 5

February 2021

Great open source option for task/milestone management

I really enjoy using Trac and strongly recommend it as a great option mainly for IT project and task management.

Pros

Awesome and fully functional integration with code versioning systems like Subversion and Git. Easy to use, open source, great web user interface.

Cons

It does not have Oauth2 authentication or additional integration with other software packages, like Confluence.

Chris

Company size: 201-500 employees

Industry: Insurance

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
5

Value for money

out of 5
3

Functionality

out of 5

September 2021

Trac Review - IT Perspective

We use Trac to keep track of our daily tasks and open issues within our company. Trac is a great open source tool to keep track of all issues within a team. Generally we have automations flowing in to the Trac System and we are able to process batch and realtime automations with in house scripts.

Pros

My favorite feature about Trac is how configurable everything is. Since its open source we are able to configure this for different teams for IT and Digital marketing. We were able to configure it on our end where a user is able to email in a ticket and create an automating where it can assign it to the appropriate queue.

Cons

My Least favorite features about Trac is the aesthetics and user experience. The UI is very old and needs to be updated to a more modernized look with is inline with modern UIs. If I had enough time though, the code is open source so there may be a way to create your own themes.

Reasons for choosing Trac

Trac is inexpensive as well as very configurable.

Tony

Company size: 201-500 employees

Industry: Insurance

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
3

Functionality

out of 5

September 2021

Trac is perfect for smaller companies!

I loved using Trac, it was very simple and perfect for our uses. It helped keep employees on track (pun intended) with ease-of-access to see our tasks and a way to create documentation through our tickets. It was also useful to link similar tickets so that recurring issues can be easily resolved.

Pros

Creating and managing tickets in Trac is extremely easy to use. Filtering tickets is very useful; for example, my team would filter by owner to get a consolidated list of all of our assigned tickets. It was nice to choose priorities so that managers could track progress. At my company, we would put all of our tickets into icebox initially, then backlog when we had the information we need to start working, then the ticket is in progress. This way, managers can easily see what work we are performing on a day to day basis.

Cons

Project management was lacking. Large-scale tickets became cumbersome to read through all the comments to understand the point of the ticket. I would have suggested a better, more user-friendly implementation to create projects (separate of regular tickets), where we can limit it to the goal and then attach all of the tickets that are related to the project.

Darian

Company size: 201-500 employees

Industry: Insurance

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Functionality

out of 5

September 2021

Review of Trac

I think Trac is a perfectly capable bug and issue tracker. It allowed our team to monitor what problems there were, was easy to customize with new labels or components whenever that was needed, but it failed us in the project management aspect because it couldn't let us see or organize tasks cleanly. Our management and shareholders wanted to see roadmaps of projects and that was out of scope for the service.

Pros

We liked how simple trac is with receiving new tickets. It was our first ticketing system so we needed a solution where users can submit tickets into a private key. A self hosted trac solution allowed our teams to work on tickets without giving outside users access.

Cons

The feature set is small. Namely, features such as kanban boards and graphs weren't available which ultimately influenced us to switch to another platform. Trac, at least for us, was a solution that just gave us a list of tasks with labels and not much else.

xiaowei

Company size: 201-500 employees

Industry: Insurance

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
1

Customer support

out of 5
4

Functionality

out of 5

September 2021

Great user experience with Trac for my first 5-year career

I enjoy using trac overall. It's convenient. My team uses both Jira and Trac but we all prefer Trac more.

Pros

Ticket management is the one i use every day. I really like the function that attaching email automatically to trac and we can open new ticket by sending email as well. It saves lots of time for my team . I also like the function that we can copy people's email. so they all get notification if anything changes.

Cons

It does not auto save the notes I typed. If I click somewhere else (or attach my documents)while typing the notes, the notes/comments will disappear and I have to start from beginning again. Interface doesn't look pretty

Lucas

Verified reviewer

Company size: 51-200 employees

Industry: Information Technology and Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
4

Value for money

out of 5
1

Customer support

out of 5
2

Functionality

out of 5

September 2021

Essential tool for small businesses

Useful tool to keep track of tasks and issues. Would only use in small business settings as it becomes clunky and difficult to manage when in larger volumes. It will end up being more time consuming managing the tickets then doing the actual work.

Pros

It is a cheap way to manage tickets in small companies. You are able to customize it multiple ways to fit the needs of what is required. You can easily add users for no additional cost and keep the tickets local and secure.

Cons

Difficult to manage with large ticket quantities. Slow when there is a lot of history on file and when there is a lot of tickets added. Does not look appealing. Not very user friendly to non technical people.

Max

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
5

Value for money

out of 5
1

Customer support

out of 5
4

Functionality

out of 5

September 2017

The little defect tracking engine that could

Trac served me well for many years

Pros

Open source, very easy to get started with, includes a wiki and subversion integration out of the box

Cons

New releases can take forever, plugins feel like a house of cards, there's nobody you can call when it falls apart, rolling your own plugin requires python, which I dislike

Ted

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Functionality

out of 5

April 2018

Great integration with subversion.

Pros

You can use hyperlinks in bugs to subversion code. You can integrate with email but that's optional. Integrates with PlantUML and Doxygen to make illustrations.

Cons

You need to install subversion and let it know where. A bundled install with subversion would be nice.

Anonymous

Company size: 1 employee

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
3

Functionality

out of 5

May 2019

Nice bug tracker with some usability issues

Pros

It's open source and easy to host on premises. There are a lot of plugins to adapt the features of trac and it's really configurable. Reports and lists are easy to create having a little background in SQL.

Cons

Attaching files to tickets needs a few clicks and embedding pictures in comments/tickets need you to know the trac wiki syntax and also specify the file name.