TrackerRMS Recruitment software


TrackerRMS is a web-based recruitment management solution designed for recruiting professionals across all industries. The solution allows businesses to streamline the entire recruitment workflow, right from candidate sourcing and placement to employee onboarding. The browser-based solution can be used to manage sales, CRM, recruiting and onboarding activities from any Internet browser on different systems including laptops, mobile devices and tablets.

TrackerRMS allows recruiting agencies or consultants to post open job positions on multiple job boards. The solution automatically builds an applicant database from the applications received and lets recruiters shortlist applicants based on the skill-sets, work experience, job location or any other selection criteria.

TrackerRMS candidate management feature helps to streamline the entire application cycle of the candidates. Recruiters can view and update the progress of candidates during their selection process. With TrackerRMS Mobile application, recruiters can access candidates' information, search candidates, contacts and placements from their mobile devices. The solution can also integrate with leading email service applications such as MS Outlook and Gmail for synchronizing contact details and communication history.

Supported Operating System(s):
Web browser (OS agnostic)

144 Reviews of TrackerRMS Recruitment

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  • Verified Reviewer

    Number of employees: 201-500 employees

    August 2018

    Consistent tracking

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall it is a great software. I think if searching for a candidate or a job was easier it would make the software a lot more efficient

    Pros

    I like the option to add documents to a candidates profile

    Cons

    It is a little tricky searching for candidates and added jobs.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Melissa from The Dubin Group

    Specialty: Staffing Agency

    Number of employees: 11-50 employees

    June 2018

    For Recruiters By Recruiters

    Ease-of-use
    Functionality
    Quality
    Support

    Willing to get creative to make sure we don't have to change 20 years of workflow to fit them - they are intent on fitting us, which is excellent.

    Pros

    The team dealt with a LOT of resistance from our previous ATS/CRM, which had a ton of personalized/created fields in it, and they did a super job with the migration. Looking forward to the new edition as well. Their executive has been great, and has handled questions flying at her from all directions with patience and understanding.

    Cons

    It's tough to only be able to see one file/screen at a time, but I know this will be fixed with the updated version coming out in a month or two.

    This review was submitted organically. No incentive was offered
    Review Source
  • Ryan from Envision Resource Group

    Specialty: Software / IT

    Number of employees: 2-10 employees

    June 2018

    Very strong CRM/ATS system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very good implementation and client support team. They're responsive when we have issues or want to make a change to the system.

    Pros

    TrackerRMS is a far more sophisticated and powerful CRM/ATS system than any other web-based systems that I've tested. It offers excellent client and contract tracking capabilities. It also effectively organizes candidates for easy access and quick searches on skill sets.

    Cons

    Since it offers more in-depth capabilities, there more of a learning curve than some other systems.

    This review was submitted organically. No incentive was offered
    Review Source
  • Nikki from Iannarino Fullen Group

    Specialty: Staffing Agency

    Number of employees: 2-10 employees

    June 2018

    Super Efficient

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The best thing about Tracker to me is our rep she is super efficient and seriously makes us feel like we are her ONLY customers!! She is always there for us instantly and is super smart !

    Pros

    I think the pros are everything pretty much - the way that it is cross functional and you can do the same thing multiple ways

    Cons

    The only con I can think of is that you are not able to open a second tab alot of people are used to having multiple tabs open

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    Number of employees: 201-500 employees

    May 2018

    Miles ahead of Bullhorn

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The transparency across the team is great if you set up the reports properly and build out dashboards.

    Pros

    TrackerRMS is very customizable to work with our process. The customer service is bar none. I always got the chance to meet with them during a conference and they are just good people. The system is easy to use.

    Cons

    The system can be a little sluggish at times. Tends to not always catch duplicate candidates that are added in.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Melanie from Endure Technology Solutions

    Specialty: Staffing Agency

    Number of employees: 11-50 employees

    May 2018

    Major product improvements needed! But overall, pocket friendly and excellent customer service!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It would have been great if candidates added to the long list for a particular job would not be lost after the list is cleared. There can always be a change in the job description and the candidates we thought were not a fit at first could be a fit after the update. In that case it can be easier to go to that list and shortlist candidates again. After a reply kicks in for a posting, it would have been great to get a notification.

    Pros

    Tracker has excellent customer service - very personal, professional and quick to respond! We mainly dealt csr and she is amazing! Her coaching is thorough and she communicates patiently and clearly. She provided us with useful ideas in making our tracker use more effective!
    Coming to the Tracker software, I must say that it is user-friendly, pocket-friendly and customizable to fit into one's needs!

    Cons

    Found the product a little time consuming as it does not sort data when clicking on columns. Sourcing from job sites can also be made more user friendly and a better snippet of the profile can be provided. The view of the snippet as well as the resume (it may be the font or the font size) and the alignment looks very different from the actual view of the resume.
    Saving a draft is not possible like how it can me done in other email providers.
    While there have been other minor hiccups every now and then, they have been corrected within 24 hours by the responsive Tracker team.

    This review was submitted organically. No incentive was offered
    Review Source
  • Jesson from Endure Technology Solutions

    Specialty: Recruiting Agency

    Number of employees: 11-50 employees

    May 2018

    GOOD ATS

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I hope to see things getting easier on Tracker.... and I'm waiting for it's new update.... and that new update clears the glitches off

    Pros

    It is systematic, you can post reqs on the jobsites through the CRM, Update the new reqs. on the CRM....
    Source Candidates from the jobsites as well....


    Cons

    It is user friendly but has some glitches...... Posting a job is more difficult than normally posting on the jobsite....


    This review was submitted organically. No incentive was offered
    Review Source
  • Lily from Endure Technology Solutions

    Specialty: Staffing Agency

    Number of employees: 11-50 employees

    May 2018

    Value for Money

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    * Data, record or information is maintained Systematically . Tracker saves lot of duplication of work.

    Cons

    The drafted emails or any information are not saved directly to the tracker system if there is any power cut or computer shuts down abruptly.

    This review was submitted organically. No incentive was offered
    Review Source
  • Joe from Endure Technology Solutions

    Specialty: Staffing Agency

    Number of employees: 11-50 employees

    May 2018

    TrackerRMS - Systematic, organized, simple and easy to use. Top Quality Customer Service!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Excellent CRM, love using it. Customer support rep provided us top quality service & is always there to help. Tracker is super easy to use, keeps everything in one place and is time efficient.

    Cons

    Looking forward to see some more new additional features in next upgrade. There have been some issues, but CSR has helped us always.

    This review was submitted organically. No incentive was offered
    Review Source
  • Allwyn from Endure Technology Solutions

    Specialty: Staffing Agency

    Number of employees: 51-200 employees

    May 2018

    Courtney is awesome......she has a ton of patience and was very helpful in training us.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We would like to thank Tracker and the Team . We graduated from no ATS to Tranker abs are now reaping the benefits. We are looking forward for the new version to come out.

    Pros

    It has most of the stuff needed for an ATS and more.
    We love that you can search job sites internally in tracker and save our views
    Sending SMS’s from tracker is great.
    The marketing email campaign software integrated in Tracker adds great value as we can do everything in one system now.

    Cons

    Need a mobile version. I guess they will address it in the new version.
    We would love tracker to have an App.

    This review was submitted organically. No incentive was offered
    Review Source
  • Vira from vcfo

    Specialty: Recruiting Agency

    Number of employees: 51-200 employees

    May 2018

    TrackerRMS - easy to use system, customer focused team

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use, very intuitive, efficient, customizable, and cost effective solution. Very professional, supportive conversion team.

    Cons

    The only negative is that we didn't implement years ago! Icims didn't make the conversion easy at all, and the TrackerRMS team remained professional and diligent in getting us up and running.

    This review was submitted organically. No incentive was offered
    Review Source
  • Azure from vcfo

    Specialty: Recruiting Agency

    Number of employees: 51-200 employees

    May 2018

    Patient and problem solving during conversion from another horrible ATS

    Ease-of-use
    Functionality
    Quality
    Support

    TrackerRMS has definitely allowed our Recruiting workflow and process to become faster and more efficient thus far... Great job!!

    Pros

    TrackerRMS's conversion team is wonderful to work with. They have gone above and beyond the call of duty to get our data from the other horrible ATS platform and integrated correctly into TrackerRMS. It was a painful process, but not because of Tracker. Tracker did everything they could to make it as easy on me as possible.

    Cons

    Truthfully, I have no idea yet since we are just using the platform. The one request I have thus far is to have the Reason Status to close a job a required field with a drop down reason list but ONLY during the close of the job and not through out the process. We report on how many jobs are closed based on the reason status.

    This review was submitted organically. No incentive was offered
    Review Source
  • Shauna from Mass General Psychiatry Academy

    Specialty: Staffing Agency

    Number of employees: 2-10 employees

    May 2018

    Excellent customization options and customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We have a very unique program and one of the things we liked most about Tracker was their ability to jump in and customize the software to accompany our program's vernacular. It fits most of our needs and allows our program to truly focus on our mission. The customer service through Michelle Crisp has been five star since day one. She is professional and knows how to get us what we need in a timely manner so we can continue to focus on our day to day tasks. I have worked with many of the larger software platforms and this is user friendly in comparison.

    Cons

    There is little room for error with this program. You have no way to delete assignments without messing up your entire workflow. It's very difficult to deal with if that happens.

    This review was submitted organically. No incentive was offered
    Review Source
  • Rachel from ImageWorks Display & Marketing

    Specialty: Recruiting Agency

    Number of employees: 51-200 employees

    April 2018

    TrackerRMS Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This program is web based, which is wonderful and can be accessed at any time. All the information is there, at any given time and available. The ease and functionality of this product is very reassuring. However the best review I can give is in regards to my customer service. One of the customer rep is and has been amazing. She is attentive and reacts and replies immediately with help to any issue I have had. She genuinely cares about taking care of her customers and is exceptional at what she does. I am grateful she is my Client Manager. I have zero concern when I place a ticket or email her that I will not get a response and resolution basically immediately. She is simply wonderful.

    Cons

    This program does time out quite a bit and logs me out as well in the middle of working. We also cant always have exactly what we want immediately, there has to be some development involved at times for certain things.

    This review was submitted organically. No incentive was offered
    Review Source
  • Denise from FlexTek

    Specialty: Recruiting Agency

    Number of employees: 11-50 employees

    April 2018

    Wonderful customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Staffs are extremely knowledgeable and very professional. I have been working with her to learn and refine our reports and her teaching ability is excellent.

    Pros

    Easy to use and input candidate records in tracker. Also, very easy to do reporting or graphs. overall happy

    Cons

    Some fields aren's able to be separated or used in portions but probably could have if created differently at the inception.

    This review was submitted organically. No incentive was offered
    Review Source
  • Cami from Saige Partners

    Specialty: Other services

    Number of employees: 2-10 employees

    March 2018

    Great CRM and ATS Tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    That it allows us to use one tool for both candidate and client side of things, along with a lot of other features.

    Cons

    Although you have reporting capabilities, the way the tables are setup is a bit confusing and doesn't allow for building more robust reports.

    This review was submitted organically. No incentive was offered
    Review Source
  • Nate from OnPoint Healthcare Solutions

    Specialty: Staffing Agency

    Number of employees: 2-10 employees

    March 2018

    Exceeded Expectations

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The team at TrackerRMS has thought of just about everything for their CRM. You can tell the system was designed by professionals that have expert level knowledge with the staffing/consulting industry because every function has a purpose. What separates them is their customer service though. Everyone who I've interacted with at TrackerRMS has exhibited a true vested interest in our success. Our Client Success Manager has been absolutely great with our transition - she very responsive and goes above and beyond to make sure we have everything we need. I highly recommend TrackerRMS.

    Cons

    Tough to think of a con so far. Any minor cone seems to be getting addressed in their upcoming new version which we are all excited about.

    This review was submitted organically. No incentive was offered
    Review Source
  • Melissa from Lincoln Strategic

    Specialty: Recruiting Agency

    Number of employees: 2-10 employees

    March 2018

    Excellent Customer Service: help me to quickly understand and customize the software to meet my style and needs.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Customer Service helps me to quickly understand and customize the software to meet my needs. Now I hit the ground running when I use tracker. Thank you!

    Pros

    Excellent customer service. Her coaching is thorough. She communicates patiently and clearly. She Saves me time. She's cordial and has provided me with useful ideas for my personalized style of Tracker use.

    The software Is user friendly. Thorough. Customizable.

    Cons

    Hot list: It would be great to have an area to save useful links (content) to send to clients fyi.
    Example: links on informative articles particularly of interest to CFO's to send to: my CFO hot list for their information.

    This review was submitted organically. No incentive was offered
    Review Source
  • Paul from IntellecTechs

    Specialty: Recruiting Agency

    Number of employees: 51-200 employees

    March 2018

    Great tool for all levels of recruiters

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very much appreciate

    Pros

    Customer Service. Sure the tool is easy to use, but if there are any issues...you can always reach out and expect immediate responses.

    Cons

    Good to go for now. Like any tool, it is only as good as the person using it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Kim from WAI

    Specialty: Staffing Agency

    Number of employees: 11-50 employees

    March 2018

    Great change from Bullhorn!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Tracker's customer service is personal, professional and very quick. They care about our success with their system and have made many adjustments to fit our needs.

    Pros

    Our team would agree that one of the largest benefits in Tracker is the ease of work flow and the power of the templates. For example if you are sending a contract to a client once you have placed a consultant, the template will not only send the email with the agreement, but it will also update the job work flow as well as the candidate work flow and close the job all in one step. It keeps our system much cleaner than before.

    Cons

    I would like to see the ability to auto-journal multiple email addresses for one contact or consultant.

    This review was submitted organically. No incentive was offered
    Review Source
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