# Userback Software Reviews, Demo & Pricing - 2026 > Review of Userback Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/project-management/userback-profile --- [Home](https://www.softwareadvice.com/) / [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) / Userback Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/project-management/userback-profile/reviews/)[Alternatives](https://www.softwareadvice.com/project-management/userback-profile/alternatives/) # Userback 2026: Benefits, Features & Pricing Wondering if Userback is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Userback 4.8 [(71)](https://www.softwareadvice.com/project-management/userback-profile/reviews/) Pricing Starting at $7.00 per month ### About Userback Userback is a powerful user feedback and bug-tracking tool designed to help product teams collect more feedback and act on it faster. Whether you're a software developer, product manager, or designer, Userback provides a seamless way to gather and manage user feedback, making it easier to identify issues, track bugs, and prioritize features. The platform integrates visual feedback tools like annotated screenshots, screen recordings, and surveys, allowing customers to share their thoughts and experiences in a highly detailed and visual manner. This makes it easier for teams to understand and address user needs, leading to more user-centric product development. Userback integrates with popular project management and collaboration tools such as Jira, Slack, Trello, and Asana, ensuring that feedback is delivered to the right people at the right time. It also offers customizable feedback forms, automated workflows, and advanced reporting features, making it easy to manage feedback efficiently. Whether you're managing a small team or a large organization, Userback scales to meet your needs, providing valuable insights that drive product success. By placing user feedback at the center... of your development process, Userback empowers you to build products that your customers truly love. Wondering if Userback is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. ## Userback User Interface ## Popular Userback Alternatives Main Product Userback 4.8 [(71)](https://www.softwareadvice.com/project-management/userback-profile/reviews/) Ratings Breakdown - 4.71Ease of use - 4.80Value for money - 4.78Customer support - 4.61Functionality Pricing Starting at $7.00 per month Get Price Alternative Product [monday.com](https://www.softwareadvice.com/marketing/monday-com-profile/) 4.6 [(6050)](https://www.softwareadvice.com/marketing/monday-com-profile/reviews/) Ratings Breakdown - 4.49Ease of use - 4.28Value for money - 4.43Customer support - 4.45Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [Jira](https://www.softwareadvice.com/project-management/atlassian-jira-profile/) 4.4 [(15393)](https://www.softwareadvice.com/project-management/atlassian-jira-profile/reviews/) Ratings Breakdown - 4.08Ease of use - 4.28Value for money - 4.20Customer support - 4.44Functionality Pricing Starting at $7.91 per month Get Price Alternative Product [Wrike](https://www.softwareadvice.com/project-management/wrike-profile/) 4.4 [(3008)](https://www.softwareadvice.com/project-management/wrike-profile/reviews/) Ratings Breakdown - 4.18Ease of use - 4.20Value for money - 4.33Customer support - 4.31Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [ClickUp](https://www.softwareadvice.com/project-management/clickup-profile/) 4.6 [(4586)](https://www.softwareadvice.com/project-management/clickup-profile/reviews/) Ratings Breakdown - 4.34Ease of use - 4.59Value for money - 4.53Customer support - 4.57Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [Backlog](https://www.softwareadvice.com/issue-tracking/backlog-profile/) 4.6 [(169)](https://www.softwareadvice.com/issue-tracking/backlog-profile/reviews/) Ratings Breakdown - 4.47Ease of use - 4.37Value for money - 4.31Customer support - 4.37Functionality Pricing Starting at $35.00 per month Get Price ## Userback Pricing and Plans Starting price: $7.00 per month Free Trial Free Version Free Forever $0.00 per user, per month Plan includes: - Collect unlimited feedback - 2 feedback projects - 7-day feedback availability - All core features Team $7.00 per user, per month Plan includes: - Everything in Free, plus: - Unlimited feedback availability - Optional feature portal (Add-on) - Project management integrations - Zapier automation - Customizable feedback widgets - Feedback management tools Business $15.00 per user, per month Plan includes: - Everything in Team, plus: - 25 feedback projects - AI Assist - Feedback automation tools - Reply templates - Developer tools - Capture session replays - Javascript SDK - User surveys - Behavioral targeting Read More Business Plus $23.00 per user, per month Plan includes: - Everything in Business, plus: - Unlimited projects - Mobile SDK - Advanced privacy controls - Record all user sessions - Customer support integrations - REST API access - Webhooks - Remove Userback logo - Single Sign-On (SSO) Read More Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Userback Features - Popular features found in Customer Experience Customer Segmentation Customizable Fields Customizable Templates Dashboard Data Visualization Engagement Tracking Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management - More features of Userback Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Escalation Alerts/Notifications API Assignment Management Audit Trail Backlog Management Bug/Issue Capture Bug Tracking CES Survey Structure Collaboration Tools Commenting/Notes Configurable Workflow CSAT Survey Structure Customizable Branding Customizable Forms Data Import/Export Deadline Management Email Management Feedback Management For IT Project Management Idea Management Issue Management Issue Tracking Kanban Board @mentions Mobile App Multi-board Multi-Channel Data Collection Multi-Language Multiple Projects NPS of Customers NPS Survey Structure Performance Metrics Prioritization Product Lifecycle Management Product Roadmapping Project Management Project Tracking Project Workflow Real-Time Analytics Real-Time Data Real-Time Reporting Real-Time Updates Reporting & Statistics Roadmapping Role-Based Permissions Search/Filter Sentiment Analysis Single Sign On Status Tracking Support Ticket Management Support Ticket Tracking Surveys & Feedback Tagging Task Board View Task Editing Task Management Task Progress Tracking Task Scheduling Task Tagging Testing/QA Management Text Analysis Third-Party Integrations Ticket Management To-Do List Trend Analysis Visual Analytics Widgets Workflow Automation Workflow Management ## Userback Integrations Zapier Integration rated undefined from -1 review Jira Integration rated undefined from -1 review Asana Integration rated undefined from -1 review GitLab Integration rated undefined from -1 review Trello Integration rated undefined from -1 review ClickUp Integration rated undefined from -1 review See all 19 integrations ## Userback User Reviews Overall Rating 4.8 Ratings Breakdown 5 80% 4 18% 3 1% 2 0% 1 0% Secondary Ratings Ease of Use 4.7 Value for money 4.8 Customer support 4.8 Functionality 4.6 Michał P. Verified reviewer Graphic Design 2-10 employees Used daily for less than 2 years Reviewed March 2021 Opinion of a regular user 5 The tool allows you to easily communicate the customer with the team creating the product. Thanks to it, we save a lot of time. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use. Even our clients can handle userback. Cons: At the moment, I don't see any defects in the product. It is constantly evolving. Contact with the creator is very good. Nothing to complain about. Read More VR Verified Reviewer Computer Software 11-50 employees Used daily for less than 2 years Reviewed March 2021 Lots of great insights from users 5 Ratings Breakdown 5 Ease of use 5 Functionality Pros: Userback let's users easily give us feedback in-app, which is super useful. This has resulted in some interestig insights that I don't think is easily replicable without Userback. The ability to draw and take screenshots with the feedback is what makes it so helpful for users to express their ideas and give good feedback. Cons: Nothing I can think of. It was easy to setup and deploy. Read More EY Ercan Y. Verified reviewer Real Estate 1001-5000 employees Used weekly for less than 2 years Reviewed March 2022 My Review 4 Ratings Breakdown 5 Ease of use 4 Value for money 4 Functionality Pros: The easy usage and simple setup and good price/feaure ratio Cons: There is no much what I don't like it but has actually a limited usage scenario Reasons for choosing Userback the better price/feature ratio Read More Leonardo W. Verified reviewer Internet 2-10 employees Used weekly for less than 12 months Review source Reviewed July 2019 Stop the Come and Back Madness. Move to Userback 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I started using Userback about 6 months ago, and it totally changed our workflow. Before Userback we had to screenshot projects, send to customers, wait for the feedback, make changes, screenshot again. Now multiple this for multiple products and you will suffer with major hair-loss. :/ With Userback, here is the workflow. 1) You install the snippet, 2) Send the link to the customer, 3) The customer takes notes on the screen, 4) You review the notes, 5) Userback will automatically upload to your project management tool, like Basecamp. It's super simple to use, and even customers that are clueless about technology will thank you. Make the switch, at eikonikos, we love it! Cons: I can't point anything negative, maybe, I would request the team to add more integrations. Read More VR Verified Reviewer Internet Self-Employed Used weekly for less than 2 years Review source Reviewed August 2020 Clients love it 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: A slick way to cut back on unnecessary emails and collect feedback for web design jobs. Cons: No white label, and it asks the user for feedback on their userback experience every time which is a bit annoying. Read More VR Verified Reviewer Publishing Self-Employed Used other for more than 2 years Reviewed March 2021 Make It Easy for You to Get Feedback 5 Ratings Breakdown 5 Ease of use 5 Functionality Pros: I really like the versatility of Userback. Many websites are built with WordPress, and Userback integrates well with that. However, I can also get feedback on non-Wordpress websites as well. I also like how easy it is to really customize the feedback form so I can get detailed feedback, which is invaluable when designing websites. Cons: I really don't have any complaints about Userback. It's really evolved since I was first introduced to it. Read More VR Verified Reviewer Hospitality 2-10 employees Used daily for less than 12 months Reviewed March 2021 Great tool 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: \- Userback is open for suggestions and constantly adds new features. - The ease of use for clients and employees. Cons: It is currently not possible to see mail notifications that have been sent and I'm not sure when they are sent (e.g. when a feedback is resolved) . Read More Dean P. Verified reviewer Design 2-10 employees Used weekly for less than 2 years Reviewed March 2021 Keeps context with all feedback 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Functionality Pros: Having clients feedback on their website during development, allowing them to specifically comment per page and annotate means that we can fully understand and keep their comments in context - no more guess work! Cons: I would like more integrations with other apps I user so when feedback is added, it can be pushed as a task for example. This is there but not for a wide range of other apps (yet?) Read More Miguel D. Verified reviewer Marketing and Advertising 2-10 employees Used monthly for less than 2 years Reviewed March 2021 Userback must be part of your stack. 5 The biggest benefit is to be able to move forward on my projects with clients, sometimes clients just send 10 emails for one change on our website, other times they just forgot or they don't have time to prepare a proper email to request a change. With Userback this has completely changed, now clients just go to their websites, make a screenshot with the comments and I receive that comment in my dashboard. We all are very happy working like this. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The easiness of getting user feedback from clients within minutes and in a really clear way, specially the option to put my logo on the feedback widget, it looks very professional. Cons: So far I like every single part of this software, I would like to have some different options while adding comments and maybe a little more intuitive dashboard. Read More alaa a. Verified reviewer Information Technology and Services 2-10 employees Used daily for less than 12 months Reviewed March 2021 Amazing Tool 5 Perfect. We all love it. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Can easily be incorporated into our workflow. Cons: Some glitches with servers blocking the screenshot engine Read More Showing 1 - 10 of 71 Reviews [See All Reviews](https://www.softwareadvice.com/project-management/userback-profile/reviews/) ## Other Top Recommended Customer Experience Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **1** times [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) **4.6** (10458) Recently recommended **0** times [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) **4.3** (6977) Recently recommended **0** times [Hootsuite](https://www.softwareadvice.com/collaboration/hootsuite-profile/) **4.4** (3797) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Userback with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice