Userflow

RATING:

4.8

(12)

About Userflow

The fastest way to fast user onboarding Userflow is a user friendly low/no-code builder for onboarding guides and in-app surveys on the market. It allows you to onboard your users better to ensure conversion, adoption and retention.

Userflow Pricing

Userflow is available across three pricing plans, outlined below: Startup: $250/month (billed monthly) or $200/month (billed annually) Pro: $750/month (billed monthly) or $600/month (billed annually) Enterprise: Please contact Userflow directly for pricing details

Starting price: 

$250.00 per month

Free trial: 

Available

Free version: 

Not Available

Flow builder

Userflow Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

5

Functionality

5

Most Helpful Reviews for Userflow

1 - 5 of 12 Reviews

User Profile

Quentin

Verified reviewer

Internet, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

Finally, a user onboarding SaaS that don't suck

We completely revamped our user onboarding with Userflow, treating as if it was part of our product by even merging it with some buttons/links in our app. We'll also definitely use it for NPS surveys. Highly recommend this tool.

PROS

The product is extremely powerful. It's the only one I've found that can handle complex UIs so smoothly. Their in-house CSS selectors technology is exactly what you need to not push IDs everywhere in your app.

CONS

The Segment integration is not native. Except that, it's perfect.

Reason for choosing Userflow

None of them were really powerful for complex UIs. And Intercom was so expensive for really low sets of features.

Reasons for switching to Userflow

Appcues was bugged, slow, pricey and awful on complex UIs.

Atour

Research, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

It quickens the rate at which we can release top-notch research related training material.

When assistance is required, their support is very helpful and quick to respond.

PROS

This software is wonderful and quite intuitive, in my experience as an analyst. In order to create a top-notch customer experience, the new enhancements to the Userflow platform consolidate and link much-needed capabilities.The user interface is quite nice. Within a week, we were able to create and publish 10+ flows. It's simple and shrewd to establish connections with your goods.

CONS

Lack of integrations with essential programs like Salesforce also hinders the organization's reporting and visibility.The application does give us the option to group our flows based on labels, which is sufficient for the majority of situations.

Reasons for switching to Userflow

It's simple and shrewd to connect to our service.

Eva

Telecommunications, 51-200 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed July 2021

Userflow- Great Customer Onboarding Tool

Likely to recommend for use, as its quite simple to learn and easy to track tasks,

PROS

it's easy to use and well organized, as it has transparency for other team members for tracking issues.

CONS

Limited on what I can access from my mobile phone on Userflow platform. Takes a long time to load and occasionally failing completely to be accessible on my Android OS device

David

Information Technology and Services, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Easy to use but powerful onboarding software

Very happy customer, will continue to use the product as we grow and would definitely recommend it to others.

PROS

The software is FAR more advance than anything else I have tried. The best part is, it's very user friendly to setup complex user flows. If you need help, the customer support is also fantastic. Compared to Intercom's product tour feature, this absolutely blows it away.

CONS

The software I would not say is cheap, especially for a bootstrapped company - but there is nothing out there that is cheaper. However, user onboarding is absolutely vital to any software company and there is nothing that is more powerful or as cheap as Userflow.

Reason for choosing Userflow

Best features, best price.

Reasons for switching to Userflow

Intercom is expensive and the Product Tour product is terrible and lacking many features, especially when compared to Userflow!

User Profile

Halimatun

Verified reviewer

Accounting, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed November 2021

Better than some of more popular brand

PROS

I have tried multiple survey form builder that can create a survey form easily and has many way to distribute the survey easily, and this software is on top for all my requirement.

CONS

The free or trial version lacks of the feature that are offered in the premium version. There is no way for new user to test the full version of the software before subscribing to the premium version. This is wrong and they should fix it.