All Workamajig Reviews
1-25 of 308 Reviews
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Adam
11 - 50 employees
Used less than 2 years
OVERALL RATING:
3
Reviewed October 2021
So-So Agency Software
Tim
Verified reviewer
Market Research, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2018
Do you even Workamajig?
Overall the Experience has been excellent
PROSWhat I like most is the ease of use and how intuitive it is. From day 1 our company adapted quickly to the use. I still think we are not using the program to its full potential. The email notification & diary function is a awesome time saver.
CONSSo far nothing has really come off as least likeable.
Vendor Response
Hi Tim, Thank you for sharing your experience with Workamajig. It's great to hear that you've gained value and saved time by using our product. If you have any questions or would like to review your use of the program, please feel free to reach out to support@workamajig.com - we're here to help! Regards, Hannah Team WMJ [: ]
Replied November 2018
Sam
Verified reviewer
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
Better Than C&P
I like how it's very easy to navigate and find out information you're looking for. But mostly, the billing process is so much more streamlined that Clients & Profits.
CONSI really feel like a mobile version of Workamajig would be great!
Vendor Response
Hi Sam, Thank you for taking the time to share your experience! We are thrilled to hear you find the billing process streamlined and the interface easy to navigate. WMJ can be accessed on mobile devices by opening a safari or chrome browser on your phone/tablet then using your login url/platinum. Let us know if you have any questions regarding mobile access or other questions at support@workamajig.com. Best regards, Megan Ivan Team WMJ
Replied November 2018
Bill
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2018
A valuable tool that helps keep track of project schedules and milestones geared to creatives.
an overview of projects and their due dates organized by tasks.
PROSNo longer in flash, it is an elegant design that is easy to read. The customer support is good. They work with you and often bugs are fixed. Projects are clearly sorted by deadline.
CONSIt's great for simple deadlines, but It doesn't have any tools to sort out congested schedules. e.g. what software can stop someone from being booked 84 hours in a single work day. It's very manual. updating projects can be time consuming and human error with the interface has lead to scheduling errors. It's not very compatible with other common office programs (e.g. can't get it to sync for meetings in outlook and we don't want to use jig for all our meetings). This means we only use a small portion of the software relating to project schedules and budget. Hard to establish priorities. Some information is hard to find with their interface. (e.g. several clicks to find the task number required to enter your time if you are entering a task that you weren't assigned)
Vendor Response
Hi Bill, Thank you for sharing your experience with Workamajig; the areas that work well and the one's we can improve upon. We do have solutions to the specific concerns you mentioned, but I don't want to get too granular on this thread. I've asked our support team to reach out to you directly. As always, please feel free to reach out to support@workamajig.com with any questions - we're here to help! Regards, Hannah Team WMJ
Replied February 2018
Wendy
Verified reviewer
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed October 2018
Robust agency software for all your project management needs.
Many features bundle into one program. Your all in one solution for project management.
CONSA little too robust. Scheduling portion can be complicated. Would be great to have more drag and drop features integrated and other views of the calendars available.
Vendor Response
Hi Wendy, Thank you for taking the time to let us know what you think of Workamajig! I'm happy to hear that your team has gained value from our product. I'd like to submit your request for more drag and drop features, and will have a member of our support team follow up with you for additional details. As always, please feel free to reach out to support@workaajig.com with any questions. Regards, Hannah Team WMJ [: ]
Replied October 2018
Jesse
Verified reviewer
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2018
Platinum is Solid gold
Much more intuitive and user friendly. Definitely enjoy Platinum more than original
CONSSome functionality in the original Workamajig isn't easy to find in Platinum though I do everything in Platinum now
Vendor Response
Hi Jesse, Thank you for taking the time to review Workamajig. I'm so glad to hear that you're enjoying the new Workamajig Platinum interface. We'd love to make your experience even better! if there is a specific feature you have difficulty finding - please let us know at feedback@workamajig.com and our team will be happy to check it out. As always, please feel free to reach out with any questions at support@workamajig.com. Regards, Hannah Team WMJ
Replied November 2018
Chris
Luxury Goods & Jewelry, 501-1,000 employees
Used monthly for less than 6 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed December 2022
Workamajig not worth it
Not great. We ended up requesting a refund after months of testing and never being able to get it to run the way we needed it to run for or processes. Support didnt seem to understand our inhouse Marketing design and review process.
PROSIn our initial meeting with their representatives its seemed this program would work well to replace our outdated project management software
CONSNothing worked as it was described to work in initial meetings and support was very little help. I felt as though we were beta testing this program for them and pointing out all of the bugs, for which they had no solutions. Sharing reviews of Marketing materials, receiving comments back and keeping the project flowing became impossible with projects falling into oblivion and not showing up in anyone's queue, depending on what was clicked where or who clicked it when. This ultimately drove us to look for another program.
Reason for choosing Workamajig
price and functionality (we thought)
Reasons for switching to Workamajig
Our inhouse copy of Workgroups was outdated and would not function on our new Macbooks
Ryan
Verified reviewer
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
FUNCTIONALITY
3
Reviewed August 2018
Worka-meh-jig
I try to use it as little as possible. From an interface that makes me pray that future generations never see it, for fear of embarrassment, to a completely average list of features, most of which are completely useless to me, I find workamajig is best and perhaps only suited as a time entry and billing platform. Strip it of all the bloated nonsense and I think you have a much better product.
PROSBudget tracking. Time management. That it can serve as a single source for the entire length of a project, making it easy to track progress over time and locating assets from as far back as the beginning.
CONSThe clunky interface. The difficulty of navigation. That anyone can look at any diary post, regardless of whether they are on the job or not. That you can't download all attachments at once. That it still runs in Flash despite Flash being the industry standard from 10 years ago.
Vendor Response
Hi Ryan, Thank you for taking the time to share your feedback. Workamajig has released our Platinum interface, which is HTML5 based and we have resources available for our Platinum users including new walk-throughs to help navigate the interface as well as Platinum tips listed in this link: http://help.workamajig.com/platinum-tips. Our training team is also happy to aide our clients in the transition from Flash to Platinum with complimentary training on the new interface. Our team is waiting to assist at training@workamajig.com. Best regards, Megan Team WMJ
Replied October 2018
Marin
Graphic Design, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
1
FUNCTIONALITY
4
Reviewed September 2023
Complex functionality, boring interface
Workamajig makes it easy to have time tracking, project management, billing, and more all in one place
CONSWorkamajig has so much functionality that the platform is overwhelming. The design is incredibly dull and made it hard to motivate a creative team to use the platform to track time.
Reasons for switching to Workamajig
For more functionality.
Ginger
Verified reviewer
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
FUNCTIONALITY
4
Reviewed May 2019
Still new, but so far so good.
It works great for what we use it for now, I've never worked with customer service yet or had an opportunity to explore the full features, but for hours tracking, project management and budget, it works well and does all we need!
PROSWorkamajig is quickly being spread across our entire company to be used for budget tracking. project management, and to do lists. The budget tracking and project management is the easiest portion we use right now. It's easy to start a timer on a task, track my team's hours and ensure they are putting the proper work into our projects.
CONSIt's a little clunky, the interface is big and complicated. A lot of buttons and access points that makes the whole tool seem overwhelming.
Cory
Verified reviewer
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2018
A comprehensive project management platform
I like that Workamajig has so many features. My team uses it for project management, proofing, estimating, and so many other things.
CONSThe expansive features can be a double-edged sword. As great as it is to have so many features, it's also a bit frustrating trying to navigate the platform. the onboarding process for this program is a massive undertaking.
Vendor Response
Hello Cory, Thank you for sharing and we appreciate the feedback as we are continually working to better our user experience. We have resources available for our Platinum users including new walk-throughs to help navigate the interface as well as Platinum tips listed in this link: http://help.workamajig.com/platinum-tips. Our team is also happy to address questions at support@workamajig.com Best regards, Megan Team WMJ
Replied February 2018
Josh
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Media Planning
Overall, I find that the software is very easy to use. I use WMJ every day for several different parts of my job and have had no major issues that I can speak to. When things need to be tweaked or adjusted, I am able to get the proper support to make any adjustments that I need to.
PROSI was a little slow to adjust from WMJ classic to Platinum, but the transition went great. Platinum is much easier to navigate through and from a Insertion/Broadcast order creation perspective, I have found that that things are laid out more clearly. From my perspective, it is much easier to use than previous versions. I also like the ability to copy line items for easy editing when creating orders and being able to create an order in the system.
CONSWhen creating a broadcast/insertion order with several lines, the software can get a little bogged down. With lots of information being uploaded at once I can understand why, but sometimes things lag a bit. I also find that it's difficult to make revisions to orders. I understand that once orders are approved that things get locked in for billing purposes, but it can be tedious to make edits if adjustments need to be made.
Vendor Response
Hi Josh, Thanks so much for leaving such a nice review! We're glad to hear that you're enjoying Workamajig. -Reuben from Workamajig [: ]
Replied February 2022
Dan
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed October 2018
It'll do what you need it to do.
We used two separate systems for accounting and project workflow, this was one of the few that pulled them together in a more native manner. If you want workflow software, there are many out there that are FAR better than this solution, and the same can be said for accounting software. But until Quickbooks-like solution or Basecamp-like products natively integrate, this is probably the next best thing.
PROSOne of the few solutions that connects time tracking, project management, fairly sophisticated accounting and billing, media contracts, utilization reporting, and more.
CONSIts not intuitive. The products ease-of-use has improved with the latest version, Platinum, but its still not as intuitive as most main stream software. Users/managers of the product need some pretty specific knowledge of the software to get the most out of it.
Vendor Response
Hi Dan, We appreciate your honest feedback, as it gives us the opportunity to continue to improve our product. We are happy to provide training on the new Platinum interface as well as review current processes for streamlining options. We also have resources available for our Platinum users including new walk-throughs to help navigate the interface as well as Platinum tips listed in this link: http://help.workamajig.com/platinum-tips. I will have you account manager follow-up. Best regards, Megan Team WMJ
Replied November 2018
Jennifer
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed April 2018
We selected this tool to streamline our agency functions, increasing efficiency and productivity.
Project management software tool specific to the advertising agency structure and workflow. Integration of all the necessary parts from beginning (new client, new project) to end (billing). Monthly updates. They listen to users' feedback and make updates in response.
CONSInitial setup took a full year. It was a big process and should have been accomplished quicker. Availability of trainers and time allowed were limited. There is some limitation to customization but it seems to be improving.
Vendor Response
Hi Jennifer, Thank you for sharing your experience as it gives us the opportunity to continue to improve our product and implementation process. As you mentioned, Workamajig is designed to be an enterprise solution for creative firms taking the place of all other systems; Project Management, Time Tracking/Resource Management, CRM, Accounting, etc. To ensure information flows correctly between the different modules, detailed set-up and implementation is imperative. We understand this can be time consuming in the beginning, but is meant to streamline processes moving forward. We greatly appreciate your feedback and please let us know if there are any enhancements that would improve user experience at feedback@workamajig.com. Best regards, Megan Team WMJ
Replied May 2018
KRISTEN
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed November 2018
Workamajig is fine until we find something better
You need to make sure you have a trainer who understands the software. We have not in the past and it's incredibly frustrating to have a training session with someone who is guessing their way around the software ... again, this shows how the program is NOT user friendly.
PROSI like being able to track projects within the software and the diary/conversation portion of the project to see where things were left if a project becomes stagnant.
CONSThe software is not user friendly ... especially the Platinum version. It makes it too confusing and Platinum can't do everything Classic can. I feel Workamajig makes tracking harder than what it should be.
Vendor Response
Hi Kristen, Thank you for your honest feedback as we are continually working to improve our user experience. We have resources available for our Platinum users including new walk-throughs to help navigate the interface as well as Platinum tips listed in this link: http://help.workamajig.com/platinum-tips. Our client satisfaction team is here to insure you are getting the most from the training sessions by checking-in after each session and periodically thru the year. They are happy to address any concerns at training@workamajig.com. Best regards, Megan Team WMJ
Replied November 2018
Rachel
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed October 2018
WMJ Review- 3 years in
Our experience with WMJ has been mostly positive. It is always a transition to move over to a new agency and accounting software. They were very helpful during the transition with a lot of training and reaching out from our contact at WMJ.
PROSSearch bar feature-- I love that you can search for any vendor, vendor number, project number at the top of the screen quickly and easily.
CONSSome of the reports are not as easily customizable as others. They ARE customizable in the new mainframe, Platinum, but we still use the Classic version. Eventually we will have to learn the new software and switch over. It could pose challenges, as they will no longer update the Classic version once Platinum is fully functioning.
Vendor Response
Hi Rachel, Thank you for taking the time to share your experience. We are glad to hear you feel supported by our training and support team. Our goal is to help our clients easily transition to the new Platinum interface, so we are happy to offer complimentary training on Platinum to aide in this process. Please let us know how we can be of service at support@workamajig.com. Best regards, Megan Team WMJ
Replied November 2018
Monte
Design, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
FUNCTIONALITY
3
Reviewed August 2018
They've come a long way
Overall, the product is an extremely effective tool for workflow and data logging, if only some of the bugs could get ironed out.
PROSWMJ provides a solid platform for each sector of the creative business. It's relatively easy to track time, create budgets & schedules, and monitor projects overall. The interface is clean and appealing, especially in the Platinum update.
CONSThe flash version is archaic and extremely buggy. The updated version can be glitchy and doesn't automatically update to the current day. When entering tasks or time, it often has glitches and errors, or adds to the wrong fields.
Vendor Response
Hi Monte, Thank you for sharing your experience with Workamajig; the areas that work well and the ones we can improve upon. We are constantly striving to better our user experience and would like to further investigate the errors occurring. A member of our support team will follow-up shortly. You can also reach them with any questions at support@workamajig.com Best regards, Megan Ivan Team WMJ
Replied October 2018
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed October 2018
Workamajig keeps advancing
I really do like WMJ, it's been my favorite software I've used this far.
PROSI like the software because of it's functionality and how many different ways there are to measure your productivity. I think it is complementary to many different roles within a company from accounting to project management to traffic monitoring, benefitting all of them equally.
CONSAlthough I like that WMJ continues to update and make the software more useful, I find that sometimes it's not very intuitive, especially while trying to train other team members on the many steps.
Vendor Response
Thank you for sharing; we are glad to hear WMJ benefits multiple roles within your firm. To aide our clients in transitioning to Platinum, we are happy to provide complimentary training. We also have resources available for our Platinum users including new walk-throughs to help navigate the interface as well as Platinum tips listed in this link: http://help.workamajig.com/platinum-tips. Best regards, Megan Team WMJ
Replied November 2018
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2018
Features for small to mid agencies
Time keeping/tracking. Customizeable desktop to see active jobs and notes about them.
CONSCopying/moving estimates and POs over to new jobs... For example... a project worked on in 2017 includes estimates and POs that would rollover to a new 2018 job. Workamajig does not allow you to do this. You have to copy and paste.
Vendor Response
Hi there, Thank you for sharing your experience with our product. I'm glad to hear that you've gained value from timekeeping and the customizable desktops in Workamajig. We do have available solutions for the issues you mentioned. Workamajig does not require you to add a project for each new year. you have the option to keep an existing PO open into the new year. If you need to create a new project, you can copy from the old project so the estimate will be carried over. You also have the option to copy an existing PO and change the amount/project etc.. As always, we're here to help at support@workamajig.com. Please feel free to reach out with any questions. Regards, Hannah Team WMJ [: ]
Replied November 2018
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
Works well for our team
This software has the ability to cover several aspects of the business, from finance and sales to project management and time tracking. It is great to be able to have al resources in one program. Our account manager is also great in helping us fully understand the capabilities and settings. She is always available to help train us to use the software even better.
CONSThere are some detailed features that we want to use, but are not currently in the software.
Vendor Response
Hi there, Thank you for taking the time to review Workamajig! I'm glad to hear that your team has gained value by having using our product for many areas of business. We would love to look into the unavailable features you mentioned, can you please email support@workamajig.com with additional details? Looking forward to hearing from you! As always, please feel free to reach out with any questions. Regards, Hannah Team WMJ [: ]
Replied November 2018
Anonymous
201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed October 2018
Effective, sometimes.
Great for managing time with shorter projects or orknxedre that won’t span more than a couple days. The platinum update was a great improvement upon the old system with some great features for working on smaller projects.
CONSThe aren’t always helpful and somethings Disrupt work on a creative side because there is no lead time or announcement of when and what the updates will be. Granted that might be given to others and not relayed down to our team and that is an internal issue
Vendor Response
Hi there, Thank you for sharing your experience with our product, the parts that work well and the ones you feel we can improve on. Workamajig is designed to support long and short projects, and we'd be happy to review your use of the program to ensure you are maximizing your ROI. Additionally, you can subscribe to receive release notes regarding software updates. In Platinum, click your avatar and click 'edit default settings' and check off 'Receive System Messages'. Please feel free to reach out with any questions at support@workamajig.com - we're here to help! Regards, Hannah Team WMJ [: ]
Replied December 2018
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
FUNCTIONALITY
3
Reviewed October 2018
Outdated, but useful; being updated to new design and awful
Once I learned Workamajig (classic) it was easy enough to figure out how to do what I need to do (Not super in-depth stuff; just time reporting and looking up projects).
CONSI was excited that a Platinum was coming out to ensure usability (as browsers remove Flash) and to give it a non-1990's interface. BOY was I disappointed. The user interface is so confusing and non user-friendly. It seems like an update for updates sake; a knee-jerk reaction to Flash going away.
Vendor Response
Hi there, Thank you for your candid feedback as it gives us the opportunity to continue to improve our product. We are currently offering free training on the new Platinum apps, and would love to set this up for you. If you'd be willing to give us specifics on what you find Platinum to be lacking, we'd be happy to look into it. As always, we're here to help at support@workamajig.com. Regards, Hannah Team WMJ [: ]
Replied November 2018
Clara
Marketing and Advertising, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed November 2018
Platinum vs Original
-I was trained on Workamajig Platinum and original at the same time as the office was transitioning from the old version when I was onboarding. In the end, the functionality of the original version made it necessary to stick to the old one to get work done though I prefer the look and feel of Platinum. - Please make Platinum able to print diaries without losing formatting -- our office needs hard copies - Also please add the missing "Track Budgets" selection on "Schedule" in Platinum which is needed to do timesheets and estimates. Previous version had to customize to add the column of check boxes, but not sure where this is in Platinum. - One more request for copying templates from another project --- would be great to have the ability to copy over without copying the people who were previously assigned to that project.
PROS- Interface looks great - Lots of fantastic features from project management to timesheets to tracking budgets
CONS- Diary posts don't print consistent formatting - Some features lost from the previous version - Timesheets can get glitchy when adjusting and deleting hours as you go throughout the day
Ellie
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2017
Great customer support; up and coming product
This product is up and coming. It has a lot of great features but not everything but their developers are currently developing more and more each day. If you are a customer you can put in requests for how you want things to work and they submit them as tickets to their developers to consider. The software has a lot of features already that you can use and are adding more each release (about once a month). The customer service is great and the software is very very reasonably priced.
CONSThe current system requires manual work on our part in some cases to accomplish things that used to be automated in the system we used to use. The manual work is time consuming for us. Since the developers are currently working on the product the system does have some bugs and we discover them occasionally and have to work around them until Workamajig can fix them.
Vendor Response
Hi Ellie, Thank you for taking the time to share your experience! As Platinum continues to improve, we are happy to provide training on new features and review streamlining processes. Let us know if we can be of any assistance at support@workamajig.com. Best regards, Megan Team WMJ
Replied May 2018
Nancy
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed October 2018
Workamajig is Our Agency Brain
Best attributes: Project management Client management Project messages Time tracking
CONSTraffic Not easy to setup Not compatible with Quickbooks Steep learning curve Difficult to get all employees and clients onboarded
Vendor Response
Hi Nancy, Thank you for sharing your experience with Workamajig. I'm glad to hear you're gaining value with our product. Workamajig is designed to be an enterprise solution for creative firms taking the place of all other systems; Project Management, Time Tracking/Resource Management, CRM, Accounting/Quickbooks, etc. To ensure information flows correctly between the different modules, detailed set-up and implementation is imperative. We understand this can be time consuming in the beginning, but is meant to streamline processes moving forward. As always we're here to help. Please feel free to reach out to support@workamajig.com with any questions. Regards, Hannah Team WMJ [: ]
Replied November 2018