Workplace Software


Workplace by Facebook is a cloud-based, integrated project management and team collaboration solution. Key features include voice and video calling, video streaming, live chat, document storage and more.

Workplace features real-time news feeds that allow users to broadcast project updates and achievements across the organization or within teams. With the Facebook-like interface, users can give feedback via comments, reactions and likes to their peers’ posts. They can also run polls and ask for feedback and suggestions from others.

Workplace offers live video conferencing, so users can initiate video calls and invite others to join them. The built-in chat bot feature allows businesses to automate processes like payroll and benefits distribution, hiring, onboarding and more.

It is available on a monthly subscription basis. Support is offered via email.

310 Reviews of Workplace

Overall rating

4.35 / 5 stars

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Showing 1 - 20 of 310 reviews

October 2018

Volodymyr from The APP Solutions

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

Bizarro Facebook

What if Facebook was streamlined to essentials and free of excessive fat? That's Workplace. For a long time Facebook was a leisure outlet on the workplace - the one for wasting time and getting lost in-between tasks. With Workplace the dynamics had flipped and now it is a legitimate productivity tool where you can chat with your colleagues, exchange ideas, drop some stuff and discuss serious matters without distracting yourself to everything else in your newsfeed.

Pros

Workplace combines the best features of Facebook, Slack and Basecamp and makes a case of a private social media application designed for productive communication and not time wasting.
It works really well as a company's general newsfeed and it allows to bond the collective in a more easy-going and informal manner.
On one hand, Workplace is a perfect working environment for human resources - streamlined, self-contained and direct. It really helps to establish solid internal Employer Branding and keep every member of the team on the same page. There are numerous features that allow various temperature checks of the teams via polls, discussions, etc. On the other hand, Workplace is a really good fit for onboarding of the new team members.

Cons

Since this is a Facebook product - there are certain concerns over privacy. When it comes to sharing some sensitive data - actions often proceed in a more trusted environments.
On the other hand, there is just too much of the stuff to do. The novelty of "Facebook but for work" wears off pretty fast and it makes Workplace more of a gimmick tool than an actual productivity tool.
As it often happen with Facebook newsfeed - it might get crowded and cluttered after a while, especially if the activity is relatively high. Aside from project related groups - it is often nothing more than a link dumpster.

July 2018

Alvaro from Maynilad Water Services, Inc.

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

No training needed... everybody knows Facebook!

Facebook for the office (i.e., via Workplace) has helped our company in terms of community and culture building, communication, collaboration, keeping up to date with the happenings across different departments and teams, messaging via direct chat, group chat, audio, video calls... there's a ton of features that make this a really worth it investment for any company big or small.

Pros

Almost everyone (except the rather super senior employees) have been using Facebook social media app... They know how it works, its functionalities, and benefits for keeping in touch with the people that matter to them... now, we have exactly the same app.. for use in the office workplace. Therefore, no training needed. Everyone on-board right away.

Workplace replaced many of our internal apps (repositories, messaging, collaboration portal, etc). We now use workplace for community building, direct and group/project messaging, sharing of files, photos, and updates, audio and video calls, and live streaming of office events (which also serve as a recording device for late viewing).

Everything you love about social Facebook, now available for exclusive work and office use.

Cons

Data security is and will always be a concern for the modern digital man. Although we know that this is a paid service, hence the data is supposed to be private and secure because it is not meant to be used for ads, and what not... Security, especially of recent, is always a big question mark and concern.

August 2018

Joseric from Maynilad Water Services, Inc.

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

August 2018

The Facebook app that is meant for work and productivity (not for wasting time)

Facebook as a social platform has matured a lot, with so many features available for communication and collaboration. It's no wonder why billions of people use it. Now, these same features are made available for our professional work. It's fantastic!

Pros

I used Workplace when I volunteered on a project c/o a non-for-profit organization. We used it primarily as a Project Management tool to keep everyone in the loop for project planning, collaboration, execution, monitoring, and getting instant feedback.

I have a personal Facebook account, and Workplace works in exactly the same way. We created Groups for our project teams. From there we could share files, make posts, create a common calendar, etc. What I loved the most is the use of the chat app for IM, voice and video calls. The live streaming is fantastic as well because we were able to cover our event, stream it live and keep a recording of it for future use.

Cons

For some of my teammates, they did not want the idea of having to maintain and look at two accounts (one personal/social and the other for work). Not sure if there is a way to connect the two accounts so that some of the posts/etc may be in sync.

The mobile app is a bit clunky and updates quite often. I hope they create a "Lite" version similar to the Facebook app (esp for lighter data consumption and light on the smartphone requirements).

April 2018

Clarwin from University of Asia and the Pacific

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Facebook for the office!

All the features of a personal Facebook account are now available for office use! Communication - best for instant messaging, voice and video calls, even live-streaming of our events. Company-wide announcements are now easy to post and even track who's viewed each post. Notifications via email are also helpful to remind 'inactive' people to log-in to Workplace and keep updated via posts and their wall. Collaboration - we can easily create groups as shared workspaces for project work. Culture-building - since we used this app, we experienced an increase in employee engagement. People started sharing all kinds of stuff (mostly work related, but sometimes even non-work-related like outings, birthdays, etc).

Pros

Workplace is like a clone of Facebook. And since almost everyone in the office has a personal Facebook account, there is very little (to none) on-boarding needed to deploy this app into our entire organization.

We are a non-profit organization and so the best part of this is that Facebook offered this product to us Free of charge!

All the features of Facebook work great for office use (e.g., creating groups, instant messaging, video and calls, sharing pictures, videos and files)

Workplace also allows us to connect with external vendors who have Workplace in their companies. Works great for project implementations.

Cons

This is cloud-based and all data is stored on Facebook servers in the cloud. If you are wary of Data Privacy, just make sure to review the privacy notice, and terms of use.

May 2018

Jenny from Romio

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

My company used Facebook Workplace for a bit before we switched over to Slack + Basecamp.

Pros

The Workplace features and functionalities are what I like best because they're more unique than other programs. I've used Slack which I've seen vastly improve company communication (in terms of speediness + efficiency) and company culture (due to GIFs and groups)... I've used Basecamp which has incredibly improved project management + clarity. Workplace, though, is specifically good for onboarding and training. I love the poll feature, too, and I haven't seen that used in other programs. However, the poll feature should be used for strictly non-emotional topics. I've used it to get my team to choose a preference in a date or a time or a food option. It shouldn't be used for diverse or political topics.

Run polls in Groups to get a quick pulse on company issues
Use Workplace Chat bots to make payroll, benefits or onboarding processes quicker and easier
Share Live Videos, webinars and articles for more efficient training
Connect new hires to the team (and each other) using Multi-Company Groups
Recognise employees quickly and easily in News Feed with a simple Reaction or even a GIF

Cons

I think because Workplace is a Facebook product companies are less likely to invest in it for company culture / communication due to Facebook's social media nature which doesn't scream 'productivity' to corporate higher-ups. Also, the data security issues happening right now al make companies trust Facebook less especially because Workplace is for business.

September 2018

Leon from BairesDev

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Useful and fun to use.

Workplace makes my everyday job feels more like an easy-going stress free experience. I think every company should try it out; it is a great way to get to know the people you work with, interact with them, and team up efficiently.

Pros

This is not the first social network focused on a Company's Business, but Facebook being behind Workplace surely makes it one of the highest grossing Enterprise-Driven Networks right now.

The Interface is friendly and as expected, quite similar to Facebook, for not saying identical. It has its obvious differences when it comes to certain features that are more adapted to a Professional environment.

The best description to the positive assets that I can give to Workplace is that it is a fun way to get to know the employees of the company you work for, you might find people with the same interests, share funny jokes, videos, photos, statuses, create and join groups, etc.

You can create events to invite your co-workers, or even schedule meetings and endeavors that are more related to your company’s main goals.

It is easy to use, and if you are a Facebook user you will feel at home.

Cons

Just like in Facebook, the main App and the Messenger are separate softwares.

Sometimes you might get overloaded by notification's mails on your inbox.

Depending on the company's size, some features might become confusing when working at a big Enterprise, such as having too many groups to choose from with similar goals/topics.

June 2018

Emilia from GHL Systems Berhad

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

My organization is now a community courtesy Workplace.

Pros

Workplace chat - Workplace Chat has a simple and familiar interface like what's obtainable with Facebook messenger. It enable me communicate with my colleagues with ease ,while making use of stickers ,emoji and gifs to spice up my conversations with my work peers. It also enable me to create polls, exchange video clips or share gps location with my team members ,when I am outside the office environment.

Groups - Workplace group is similar to Facebook groups , however this time , they serve as collaborative spaces where office tasks ,and projects get done. Workplace group makes it easy to share files in a secure environment , tag team members , get feedback and assign tasks.

Org chart - There are over 5000 users on my organizations Workplace. Therefore it can be an hideous task, having to search for team members working on a particular project or staffs in a particular department. Org Chart solves this problem by making it easy for me to quickly search up individual user profiles and team info. , therefore making me expend way less time trying to find out who to contact.

Cons

I have sometime lost track of what I needed to do ,and expended precious time reading official posts and trending gossips on Workplace.

December 2018

Suri from Echo Global Logistics

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

December 2018

Workplace Review

We have used Workplace for the past year and a half for all office communications. From having live town-hall meetings to polls, we use Workplace for everything. It has provided us with a wide audience, easier participation and better control over information communication. Use of Workplace chat is picking up and it is a great business tool to enhance collaboration, improve employee morale in addition to being easy to use for all employees.

Pros

For those that are used to Facebook (and that's most everybody) pivoting to Workplace for work purposes is a breeze. It takes a social media platform that everyone is used to and converts that to a work environment. This software has increased user participation and provides a great platform for company wide communication. The ability to set us individual pages for teams/groups or interests is really cool and has resulted in a wide variety of interest groups being formed, which is typically difficult to do outside of a social media platform, especially at work.

Cons

Though the software in itself does not have very many visible flaws, the amount of administrative effort required to filter and screen messages and groups in an organization as large as ours has taken more than we estimated.

July 2018

Chamakhe from PairLab

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Every medium/large organization should use this.

Pros

I like the sense of familiarity which comes with workplace because of its close similarity to Facebook in functionality and aesthetics.
The ability to collaborate and communicate with every employee in my organization in locations across the world without necessarily having met them physically is priceless.
Workplace makes it possible to do everything I have done on Facebook for years ,but this time within my organization.I can create posts ,share photos of team meetings, communicate with members of my marketing team via groups, organize conference meetings and even stream conference meetings in high definition to other non-physically present colleagues on Workplace via Bluestream.

Cons

With workplace there is always the possibility of over indulging and loosing track of what tasks needs to be done.As there is always something interesting to read or a post thread to follow.What else do you expect when multitudes in an organization engage online?

May 2018

Bukola from DRS Data Services

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

2 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Improves the communication workflow in my organization.

Pros

We use Workplace in my organization to connect every of my organizations staff in every location ,team and department. It is handy for project collaborations and provides me with multiple ways to communicate with my team members from chatting , video calls ,audio calls ,group comments etc
It has a short learning curve as it is very similar with Facebook social network ,and has an almost identical user interface and functionality. It integrates efficiently with some of our regularly used third party solutions at work like Azure ,Bluejeans and Okta.

Cons

I dislike that I am only able to access Facebook workplace via a VPN at work ,and also I see very little difference between Facebook social network and Facebook workplace and honestly , Facebook social will easily replace this program in any organization. So I wonder why we have to pay to use Facebook workplace premium ,when we can access most of the features for free on Facebook social.

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

It's like facebook, only on a professional level

We use it at our agency every day. Facebook's problems seem to be Workplace's problems: when many people post per day, it's hard too see all status updates. So you become stuck with 2 endless feeds of posts from people. Otherwise, it's better than Slack in my book, for what I use it for - infrequent status updates.

Pros

- Easy to get started: If you use/love Facebook, you'll use/love this.
- Lots of privacy features: You can follow people, not use a picture, only join certain groups - feels more private than regular Facebook.
- Feels snappier: I don't know if it's because we only use it for about 40 people, but the overall desktop experience feels faster than Facebook, which is a plus in my book.

Cons

- Endless feed of updates from colleagues, same as with regular facebook.
- A lot of features from regular Facebook aren't present in Workplace - yet.
- Groups can be addictive to join, but also hard to manage.

February 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

February 2018

Great Tool for Collaboration and Communication

It's a great improvement from our old chat software. With our old software, you could only message coworkers who were online. Therefore, someone could be in the office but because they aren't signed into the software they won't get your message. Workplace is great because you can message anyone you need to regardless of their online status. In addition, there's a desktop chat app that you can download so you can make sure you're always receiving any messages coworkers send you without having to log into the website.

Pros

Workplace is essentially the same setup as Facebook. The benefit to this is that since most people already have their own personal Facebook accounts, there isn't much of a learning curve when implementing this software at work. The chat is also a great feature because you an instantly private message a coworker or start a group chat with people you're working on a project with. Lastly, I like the ability to create groups because then you can share certain documents or articles with specified groups of colleagues.

Cons

One of the biggest issues with this software is that a lot of older coworkers refuse to use it since they don't have their own personal Facebook accounts and therefore don't know how to use the program. As a result, workplace by facebook is also helpful if other coworkers are willing to adopt the software. Secondly, while workplace can help with productivity it can also hurt it. If you don't monitor what content or photos people are posting people can quickly turn it into regular Facebook making the software a time sink and a site workers will visit for distractions.

December 2018

Anonymous

Verified Reviewer

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

It takes a bit of getting used to, but it's nice!

Pros

I'm so used to the constant blaring of regular Facebook that a quiet, professional Facebook is very odd. My publishing house set up a Workplace for us to have a private area to post our beta reading items, discuss upcoming anthologies, and things of that nature. It's easy to use because it is basically a private Facebook, but there are still some features missing- which is honestly a good thing. It's built for business networks and geared towards work collaborations, and you can tell when you log on and see the pared down system. It cuts the chatter, ads, distractions, and frankly... messiness down to zilch. It's definitely growing on me.

Cons

So far I haven't really found any, as I haven't used it enough yet. However, our publisher says that the free version is pretty limited admin-wise, which doesn't make a lot of sense to me. Why would a business have a network that they couldn't admin, especially with other networks out there that enable private business networks in the same vein that allow adminning your own team? Just seems a bit odd, is all. From a user standpoint, it looks great and smooth. From the admin standpoint, it seems there's a bit to be desired still.

January 2019

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

Best Workplace Tool

Pros

Wow, no words for this product, easy to use, can be accessed easily with single sign on,Can have own teams/communities, can upload documents easily, can share post, cam create new post, can easily get day to day activities of an organization in one single place, can share all event information. Best way to go Digital - using @Workplace we can organize quiz, create presentations and can track attendee records and many things just so easily. can restrict contents of any group using privacy. Can share photos , can tag any other peers. it will refresh contents automatically and publish all latest info . Best best tool and can be accessed using mobile/pc etc. Worth time and money

Cons

rarely this happens but just after loading few posts automatically it gives error no more data otherwise there is nothing that to dislike about this software.

December 2018

Philip from Andela Kenya.

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Workplace has brought everyone closer.

Workplace makes communication within my organization less formal than it was,before we adopted Workplace.Our use of Workplace has improved the bond between everyone across my organization,allowing now have a relationship with colleagues in departments I rarely have any communication with.

Pros

Workplace has a simple and intuitive user interface.Perhaps what makes it intuitive is because of its close similarity with Facebook.com social networking platform ,which I assume most persons use.I am able to join different groups ,chat with my colleagues in other office locations in other countries ,create group chat sessions, have audio call chats and video conferences.
I can start threads and communicate with persons higher up in my organization whom I rarely ever meet in person.

Cons

I dislike the fact that this is paid for.Personally ,if I had the final decision in things like this at my organization,I would not pay to use what I see as Facebook.com with another name.I will rather use the regular Facebook for communication within the organization for free.

July 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

4 of 5

Functionality

4 of 5

July 2018

A modern tool for internal communication and transparency.

Pros

Very easy to use UI and short learning curve for employees (since it's built the same way Facebook was built). I often describe it to others as 'Facebook, without all the ads'. Its sole focus is on group functionality so it's great for cross-team collaboration and knowledge sharing.

We use the Live video functionality often which is great for global participation and alignment.

Cons

Notifications can sometimes get lost if you're subscribed to a lot of groups. A weekly digest of things you were mentioned or tagged in, would be helpful.

The chat system isn't very modern and lacks integrations so we use an external software (Slack) for internal chat communication and workflow.

May 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

May 2018

Simply Amazing

We use Workplace in my organization to connect every of my organizations staff in every location ,team and department. It is handy for project collaborations and provides me with multiple ways to communicate with my team members from chatting , video calls ,audio calls ,group comments etc It

Pros

With workplace i created a network of work with my colleagues and we kept in touch with each other, this has greatly improved our team work and our professional performance and super easy to communicate/coordinate projects with coworkers. I love you can create groups of just certain people. Creating events is also great for when you have meetings, etc.

Cons

As of this time that I am using Workplace, I really do not see a thing that I do not like or need. All features are useful to our institution. It has become an aggregator to projects, project management tools are quite lacking in the application

June 2018

Josemaria from Maynilad Student Services

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

June 2018

No training needed!

Facebook features for connecting people is now a platform available for our office. We use this to communicate (internal comms as well as inter-company to vendors who use Workplace), and we also use this to build a strong collaborative culture within our company. Everybody knows how to use FB, so no/to minimal training needed for deployment.

Pros

(Almost) everyone uses Facebook for personal/social functions... Why not use it for the office?

Imagine everything you do in FB (messaging, sharing files and photos, voice and video calling, groups, etc) can now be done within an almost exact copy but limited to official/office function! Best for culture building for any company, as well as inter-company communications.

Cons

Data privacy is still a question mark... although, there are no ads here, I don't think FB will be using our data for other channels of revenue...

September 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

September 2018

A fun way to know your colleagues

I really like Workplace for what it is, a fun, engaging platform.

Pros

It's not revolutionary or anything, but it uses the interface of a social network, with corporate features. We use it in my business, and everyone likes it. It is also easy to use because everyone in the company has a Facebook. For this reason, the setup was easy, and everyone was on board fairly quickly.

We still use it to this day. I learned to know many colleagues on this platform.

Cons

It's not the most complete software ever. We use it for fun. Also, we know that it's secured, but some people became worried that maybe it wasn't that safe and stopped using it.

March 2018

Reshma from CARE International East, Central and Southern Africa Regional Office

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Amazing! Collaborative! And fun!

Getting teams across the world and people who work in remote field offices to start to engage better.

Pros

It is Facebook for work - so I see so much engagement across our various global teams - we are starting to share work things with people, we have actually used the collaboration function to create documents together, and I get to see pictures from others - really, it's all the great things Facebook is for work!

Cons

Signing in for companies is more difficult - and I think its hard if we are also not all on the same work domain - so for example, care.org people are on but care.ca people can't get on. And I wonder what limitations those are caused by.