Overall customer rating: Customer rating:
Recommended by: Recommended by:
77% of users
86% of users
Operating Systems: Operating Systems:
Mobile compatibility: Mobile compatibility:
Target customer size: Target customer size:
How it's priced: How it's priced:
Cloud-based deployment: Annual subscription fee for each user login.
Cloud-based: A monthly or annual subscription fee is paid.
Contract term: Contract term:
Subscription renewed annually.
Cloud-based: No contract required; subscription renewed monthly.
Upfront costs: Upfront costs:
Deployment consultation available for additional fee.
No upfront fees.
Recurring costs: Recurring costs:
Premium support available for additional fee.
None, beyond subscription fees.
Time tracking: Time tracking:
Resource management: Resource management:
Issue management: Issue management:
Phone support: Phone support:
24/7, toll-free support included for all subscriptions.
Online case submission: Online case submission:
Email support included for all subscriptions.
Online case submission available to all users.
Online support options: Online support options:
Live chat included with Professional, Enterprise and Premium packages. For Enterprise customers, same-day responses guaranteed.
Help website, knowledge base and online community included in subscription fee. Includes regularly scheduled tutorials.
“Getting Started” online catalogue, knowledge base, video tutorials and training webinars included in subscription fee.
“Getting Started” online catalogue included in subscription fee. Online training includes webinars and/or videos.
* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.