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Overall customer rating: Customer rating:

 (538)

 (2605)

Recommended by: Recommended by:

77% of users

90% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“Wrike is a great tool to stay organized. It helps keep you on task and allows you to effectively work with other people in the office.”

- Brooke Colburn, news media professional

“I absolutely love everything about Slack—the gifs, the integrations, the alerts, reminders, emoji reactions (we use this as an idea voting system), the mobile app, the bizarre workatslack.com job board and the constantly changing improvements and updates.”

- Shamita Jayakumar, Jobvite

Most negative review: Most negative review:

“It’s too complicated. It’s showing me too much at one time. There are too many options, and all of the features I need are not available.”

- Katie Graf, SmartBox

“Slack is more expensive than Google Apps and its Plus edition is more expensive than Office 365. Given the wealth of function in those suites, and given Google Hangouts can be modified to replace most of the important features in Slack, this price is ridiculous.”

- Eric Lew, AppDirect

Pricing:

How it's priced: How it's priced:

Wrike is a cloud-based solution. You pay an annual subscription fee for each user login.

Slack is a cloud-based solution. You either pay a monthly or annual subscription fee for each user login.

Contract term: Contract term:

Wrike requires a year-long contract for cloud-based deployment; renewed annually.

Slack requires a contract for cloud-based deployment; renewed monthly or annually. With the free version, users can cancel at anytime.

Upfront costs: Upfront costs:

Deployment consultation available for additional fee.

No upfront fees.

Recurring costs: Recurring costs:

Premium support available for additional fee.

None, beyond subscription fees.

What does it cost?: What does it cost?:

Applications:

Task management: Task management:

Time tracking: Time tracking:

Resource management: Resource management:

Reporting: Reporting:

Document management: Document management:

Issue management: Issue management:

Budgeting: Budgeting:

Ease of Use:

Overall customer rating: Customer rating:

 (538)

 (2605)

Most positive review: Most positive review:

“I have found the site to be very intuitive and easy to use. I was able to log in the first time and begin organizing my tasks and interacting with the rest of my team. We now use the tool extensively to organize our projects.”

- Shannon Oswald, Team Jenn Corp

“Slack is a really quick communication app. The user interface is awesome, and the native mobile app allows you to be connected every time you need to be.”

- Thiago Schoba, Scheller Books

Most negative review: Most negative review:

“I don’t feel like the interface is as intuitive as it could be. It is sometimes difficult to find what I’m looking for.”

- Erin Ewasyshyn, ROI Revolution

“Starting a group and joining one are a little difficult. The process is a bit confusing and requires a lot of running around.”

- Emilee Christianson, TREKK

Support:

Overall customer rating: Customer rating:

 (538)

 (2605)

Most positive review: Most positive review:

“Wrike’s customer support is outstanding. Whenever we have issues along the way, a request for support always results in a very fast response and a satisfying end result!”

- Linda Difino, All About Learning Press

“I have limited experience with customer service in the past but with exceptional outcomes. Response times and information has been exceptional.”

- Miguel Gonzalez, Doctor Directory, LLC

Most negative review: Most negative review:

“They do [a] good [job]. But it did take a day or two to hear back one time.”

- Scott Hoopes, Voxxy Networks

“Slack is overhyped and will soon be like Dropbox in search of an exit.”

- Eric Lew, AppDirect

Phone support: Phone support:

24/7, toll-free support included for all subscriptions.

Not offered.

Online case submission: Online case submission:

Email support included for all subscriptions.

Online case submission available to all users.

Online support options: Online support options:

Live chat included with Professional, Enterprise and Premium packages. For Enterprise customers, same-day responses guaranteed.

Help website and knowledge base included for free.

Training: Training:

“Getting Started” online catalogue, knowledge base, video tutorials and training webinars included in subscription fee.

Training not offered.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.