--- title: "YouTrack Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of YouTrack. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if YouTrack is a good fit for you!" source_url: "https://www.softwareadvice.com/project-management/youtrack-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Task Management Software](https://www.softwareadvice.com/project-management/task-management-comparison/) / [YouTrack](https://www.softwareadvice.com/project-management/youtrack-profile/) / YouTrack Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/project-management/youtrack-profile/) Reviews [Alternatives](https://www.softwareadvice.com/project-management/youtrack-profile/alternatives/) # YouTrack User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 94 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.4/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 53 reviews (56%) - 4 stars: 33 reviews (35%) - 3 stars: 8 reviews (9%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - We can easily create tickets for reporting new bugs in any in-house software's, such as Content Management System, and since we can integrate YouTrack with Slack, these reports get auto-updated there as well. - It’s enabled our team to juggle feedback loops and rounds of extreme editing faster, even keeping campaigns moving without losing little-yet-telling details in e-mail threads or spreadsheets. - YouTrack's Kanban Boards helps me streamline workflow with the help of task columns and creates report of it to send via Slack to the team. ### Most mentioned cons - Since it is not really for SEO, it lacks advanced SEO-specific features like keyword tracking, traffic analysis, etc. - This made it difficult for me to quickly get up to speed and tap into the platform's vast potential. - For example: It does not provide much flexibility for integrating with other non-technical softwares. ## YouTrack customer reviews Showing reviews 1-25 of 94 (page 1). ### Feature-rich issue tracker built for serious dev teams - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. YouTrack continues to be a feature-rich and highly configurable tool for software development teams. JetBrains has continued to improve the interface and add smart automation features. It works particularly well for teams already using other JetBrains tools like IntelliJ or TeamCity, as the ecosystem integration is seamless. For teams willing to invest time in setup, the payoff in productivity is significant. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros YouTrack offers an incredibly flexible and powerful issue tracking and project management system. The customizable workflows, agile boards, and built-in time tracking are excellent for development teams. The query-based filtering system is very expressive, and the Gantt chart and reporting features provide strong visibility into project progress. #### Cons The learning curve for YouTrack is steeper than simpler alternatives like Jira or Linear. New team members often struggle with the query language and complex configuration options. The UI can feel dense and overwhelming at first, and some integrations with third-party tools require additional setup effort. --- ### Best for IT projects - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros There is a lot to do in it to make all your work tasks efficient with it. I like the features to assign a task of a particular project to a member and to track your work done so far. #### Cons Although I didn’t find any major lack in this software or faced any issues, the tracking module could have been better. --- ### The official Jetbrains issue manager! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: Self-Employed - Product usage: 1-3 years · weekly - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros You can track everything, the name that Jetbrains choose was very accurate. It's their official tool and it's really helpful. #### Cons Jetbrains should update the UI to make it more modern, unfortunately there weren't any upgrade in a while --- ### Powerful and Flexible: YouTrack is good for Team Management - Overall rating: 4/5 - Reviewer: Sachin S. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: a free trial · monthly - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered youtrack is good for managing sprints and backlogs, and it integrates with other popular tools. However, it may take some time to learn, and it has fewer integrations compared to other tools. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Creating and managing issues is simple. You can add details, attach files, and categorize tasks with tags. It’s easy to track what’s being worked on, who is working on it, and the task's status #### Cons While Youtrack works well with some popular tools, it doesn't have as many integrations as other tools like Jira. This can be a problem for teams using less common tools --- ### A very cool tool but... - Overall rating: 4/5 - Reviewer: Janek H. - Industry: Internet - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The tool was pretty cool but after the withdrawal of many add-ons it became completely useless to me #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I really like the ability to freely adapt the layout of the agile boards #### Cons Unfortunately, most of the features I used to use are being withdrawn, forcing me to return to Notion. --- ### A great bug tracker - Overall rating: 4/5 - Reviewer: Maicol B. - Industry: Computer Software - Company size: Self-Employed - Product usage: 1-3 years · weekly - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Can be integrated with VCS repos (such as Github or Gitlab) A lot of custom fields and options to customize issue tracking experience Great customer support from Jetbrains #### Cons UI a bit minimalistic (it can be a pro for users who like a minimalistic look, but personally I don't like minimal UIs. I prefer more detailed ones) --- ### Lightweight and fast without boundaries - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros It's very easy to use and getting startet. Also it's very flexible, it can fit in so many workflow styles.Also the software itself is pretty lightweight and fast (much better than a certain Australian competitor) #### Cons When trying to implement SCRUM, we found it difficult to fit YouTrack into this workflow as it had no "borders" for working with sprints and backlogs etc. --- ### A very strong competitor in the space, it's worth a try - Overall rating: 5/5 - Reviewer: Cody S. - Industry: Photography - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use Youtrack to keep track of the development of our software applications. To help consolidate our documentation we also rely on their equivalent of Confluence. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's super lightweight compared to Jira. The customizability is nearly infinite but easy to manage and understand. The import tool is very handy to retain historic information from other systems like Jira. They include a Confluence competitor without additional charges. Youtrack doesn't nickel and dime their customers like other solutions. It's truly a great value if you're willing to switch. #### Cons The permission structure of Youtrack is really hard to get right. Trying to assign the right permission to various teams and projects involves a lot of trial and error. --- ### Make managing your project flexible with Youtrack - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Business Supplies and Equipment - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered It is a dynamic tool which enables you to strike good balance in managing your projects. The customisation feature was really cool which allows to customise almost everything like workflows and all. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I would it is one of the most flexible tools in terms of project management. I liked the UI of the platform as it very is clean, fast and easy to understand. #### Cons While is it a great tool, it can get little difficult for someone new to understand the functions and the learning curve is bit steep. --- ### YouTrack Analysis - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered My overall experience with the app is astounding in general as it also have unique and effective features compared to other apps that it is its counterparts. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is the best app for managing projects and fixing bug or issues in the system of the workplace. It is also easy to use as it has a user-friendly or easy to use platform, whether what kind of level you do in being a tech-savvy. #### Cons There are times when the app can load slowly because of the many features it has. --- ### Tracking Tasks Made Easier With YouTrack - Overall rating: 5/5 - Reviewer: Rahul S. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered YouTrack's Kanban Boards helps me streamline workflow with the help of task columns and creates report of it to send via Slack to the team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The best thing about YouTrack is that it is affordable than those costly software's and is free for up to 10 users; and hence I use it to create, assign, and track tasks of my SEO Team. #### Cons Since it is not really for SEO, it lacks advanced SEO-specific features like keyword tracking, traffic analysis, etc. --- ### A wonderful software you can use. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered It helps to create and manage issues easily. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros You are able to track time spent on issues using timers. #### Cons In order to assess the free plan , you need a team up to 10. --- ### intriguing - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Higher Education - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros YouTrack's configurable features are intriguing to me. #### Cons Some of its plugin features can be a little challenging to set up. --- ### YouTrack - Track Everything - Overall rating: 5/5 - Reviewer: Bini D. - Industry: Computer Games - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My time with YouTrack has been very pleasant. Apart from its few shortcomings, I have grown really fond of it, and it is really helpful in tracking and managing projects, even if you are coordinating with an external team. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros YouTrack is in my opinion, THE best project management and tracking tool there is. While it doesn't have a bucketload of features, or does not come on the cheap side, it does what is does extremely well. I love its UI and UX, it really makes using YouTrack a pleasure. I love its take on making tasks and managing them via boards. It is so easy to create a task, assign it's priority and notify the people concerned. I also especially love its Git integration, which makes working it with a second nature when you are coding and you want to make a commit. If you are serious about getting a project management tool, please try this once. You will love it! #### Cons I really dislike that there is not an integrated communication platform like Basecamp in YouTrack. But it has a Slack integration, which is handy and useful. I also don't like that you don't have much theme choices, as for a tool that I will be using everyday, I would like a bit more of layouts, customizations and themes. And also, sometimes uploading files can be a buggy experience. Videos may take a long time to play, some files are indicated as uploaded but you can't view them immediately. These occur very rarely, but are a nuisance for sure. --- ### YouTrack: My Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Banking - Company size: 10000+ employees - Product usage: 3-5 years · daily - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I liked it. A clear visual representation shows how much work is done and how much remains. This product is less expensive than others. YouTrack is a software solution that solves the problems associated with agile board development, making it easier to manage project requirements, finish on time, and track bugs and issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent task management support with YouTrack. It has good visibility and helps increase productivity. The collaboration tools are convenient for teams. A friend recommended this app to me. I find it useful in every aspect of my life. It assists in a wide range of fields. In YouTrack, the project tracker and project manager help me stay on top of what needs to get done and how much time each task takes. Through a browser-based interface, it tracks all types of bugs and manages issues. #### Cons There are not many tutorials about how to efficiently use the software. I had to learn everything myself. The learning curve isn't steep because it's easy to understand, but there should be more options for learning. --- ### Helps keep our team organized - Overall rating: 5/5 - Reviewer: Thomas R. - Industry: Computer Software - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. YouTrack helps us keep track of tasks in a simple and effective way. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Its helpful to relay information about a particular account from one team member to the next. It is also easy to figure out what things still need to be completed and which have already been completed #### Cons once I create a ticket it automatically emails me anytime something is changed or noted on the ticket. Sometimes I even get double emails when I am tagged in something. For our team, sometimes the ticket simply needs to be passed on but I don't need to follow the progress every step of the way. Many times I only need to report something and then pass it on. It does allow you to opt out of the emails but I would prefer to simply opt into what I want updates on and what I don't. --- ### Mom, can we have JIRA? But we have JIRA at home. JIRA at home: YouTrack. - Overall rating: 4/5 - Reviewer: Dan F. - Industry: Computer & Network Security - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros JIRA knockoff, simple copied all the good stuff… #### Cons Finding tickets is Close to imposibile sometimes. --- ### Excellent Product - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered YouTrack is an effective tool for managing our software development lifecycle. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros YouTrack is a nice to use, fully web based issue tracking and project management tool. The configurability is fantastic and allows our software development team to customise it exactly to our needs. #### Cons The user interface (mainly for configuration) is a little confusing at first, but after a while it's easier to get used to. --- ### Steep learning curve but well worth it - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Projects are almost infinitely malleable and customizable #### Cons The solutions are not always right in front of you - a softer UX would help --- ### A great agile tool but lack of usabilities - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered so far we are use this for our agile tool and kanban. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use this for our daily tracking task. And i love the concept of this product. #### Cons I think the value of the price and lack of usabilities this web app can be improved more. --- ### Youtrack slow and tedious to navigate - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered What the hey* #### Ratings breakdown - Ease of use: 3/5 - Functionality: 2/5 #### Pros Predictive text. Can be better than a 1990's issue tracker. #### Cons "Youtrack issue" issues: Sand Watch icon has to be the only thing highlighted in order to enter time. Why am I playing a small game of Myst with the new Youtrack Navigation Zone? Boards work funny. Attributes are a pain to update even more so. From a user perspective it's annoying. From an API developer perspective, it's annoying. --- ### Manage all your projects tickets in one place. - Overall rating: 5/5 - Reviewer: Aman S. - Industry: Human Resources - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. 1. It works just awesome for me and fo my team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. The best thing i like the most is that you can set the priorities of your tickets like Critical, Major verify, Major, Normal so a developer can easily find out that on which tickets he/she have to work first. 2. If you are developing a project in a team then you can assign the tickets to the developers so that developer can easily work on those tickets which has been assigned to him/her. 3. After fixing the tickets you can also change the state of those ticket as Fixed and then after support team can easily test it and if it is fixed then tester can easily change the state to veified. #### Cons 1. Still i did not find any cons in YouTrack. --- ### De facto standard for ticketing system - Overall rating: 5/5 - Reviewer: Steve R. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: 3-5 years · weekly - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's very intuitive and makes keeping track of engineering tasks incredibly simple no. The search is fantastic also. #### Cons The search can be made very accurate when you understand some shortcuts to type into the search area. There was a learning curve with this. --- ### Developer-centric tool for user stories and agile boards - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros YouTrack is very detailed to manage user stories/cards on boards and customizable for our business needs. There is also a free version to continue using YouTrack till our team grows. Before YouTrack, we were using project management solutions which did not fully meet our needs as we transitioned to lean and agile/scrum. #### Cons Our team uses Slack and integration with Slack would be great. Also, the learning curve for YouTrack is a bit high so we would have appreciated guide walkthroughs. --- ### Useful for bug tracking - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros the filters that can be written to get the results and flexibly can filter the results to generate reports in various formats #### Cons the time report charts are not easy to build. ---