It has increased the Productivity and collaboration and helps us to keep track on the issues.

Easy to use and intuitive Reports are good

Whatever we want it's there. So, no comments

Overall its good.

I like flexible SLA and Business Rules customization option.

There should be more user friendly option in interface.

Very good, it does the job

At present, I m on a basic plan, but the premium plan offers more feature and I am looking forward to that one

The software is not giving may QA Process oriented option while creating a bug. Also exporting bug is not working the way the user wants

Zoho Bug Tracker is a great example of such a solution. This solution allows you to create a web form that helps you submit issues. Attached to the client. Its ease of deployment and ease of use was something we saw so far. The ability to add details to each issue is also very wide, you can track the status of your issue with a single click.

Configuration is quite limited, these external users also need to be able to add more functionality and flexibility.

We get high engagement from users because its a fun and easy to use systems. We have adapted it to something it wasn't even designed to do and it works great.

Bug Tracker is fun and easy to use. We like the kanban view and the flexibility of the tool.

I do not like that I get more users in the free plan than in one of the paid plans. I also need more reports and customization.

Zoho has a unique ability to look at problems and create solutions for companies from a workflow point of view. They don't develop products which are half thought and/or applicable to one industry. They TRULLY create SOLUTIONS. The zoho bugtracker is a perfect example of such a solution. This solution allows you create a webform which is connected to the client side to help collect issues. Then in the dashboard assign users, projects and tasks. Track the progress and let the client track it all along the way. And this is probably only 18% of its full capabilities.

The only thing I would like to see is the webform pick up the URL automatically.

Everything about this software, especially features

nothing about this software, but sometimes loading doesnot happen in a quick manner

I like that it helps me organize and solve my mistakes

that they change my price without knowing

My experience is greatfull, and for all my team is a really nice platform.

The thing that I love the most is that is a tool very simple and easy to use, and with a huge potencial for the daily work in a project.

I do not have one thing that I do not like, at this moment.

When I first started using Zoho Bug Tracker it got way easier to manage and plan new product updates. You can easily divide between new product updates and bug fixes

There is no mobile app and for a team that is working primarily on the go it is and essential part for creating new bugs

Very easy to use - i use Zoho Project quite a bit - but this weas great just to use to bug track with some contractors

nothing to report that was bad, am very happy

I use it regularly and never felt anything lacking in this app. It is loaded with powerful features. I have been using it for more than two years and not paid a penny yet. It's free for small teams but pleasantly exceeds your expectations.

Though nothing much to complain, the look and feel is a bit too functional. Would love interesting bits in design here and there.

Very fast custom views and a user-friendly dashboard to manage bugs. the feature I liked the most is their kanban view of the portal it gives ease of use in tracking bugs. Increases the productivity with predefined privileges for every user and hierarchy.

It is on the little pricey side than other bug tracking solutions. Doesn't have the mobile app. It doesn't provide the mobile app.

Great experience, helps keeping an accurate record for each area on its own tools.

It establishes a link between Support and Projects areas in our Company: The tickets that our Support area receives through Zoho Desk are sometimes a problem or an issue that relates to a specific project either active or completed by our Projects Area which uses Zoho Projects to keep a record of all projects. In this case the attention of this ticket is often provided by our Projects area, and each area needs to be able to visualize, register and manage the requirement in its own tool. By using BugTracker our Support area still keeps an eye on these kind of tickets and register its development in Zoho Desk, while passing the requirement to our Projects area leaving a link between both tools (Zoho Desk and Zoho Projects); meantime, our Projects Area registers this "issue" attention related to the specific project, and keeps an accurate record of the projects history.

When you register the time spent on the attention for a Bug in Zoho Projects, it doesn't automatically updates de time registers of the linked ticket over Zoho Desk

Excellent Defect Management Tool. It has all the features we were expecting.

User Interface and User Experience is cool. Ability to manage the defect on the go using mobile apps. Ease of customizing workflows

Cost is slightly higher than other vendors.

I've used many different bug tracking software packages over the years and Zoho is a good as any of them and is excellent value for money. Free version is full featured, paid versions are very good value for money

Not as intuitive as some other SASS products out there, but nothing to really make me have second thoughts about recommending the product. Usability is always one of my key requirements for software (if its difficult to use, people wont use it and its a complete waste of money) and it passes the test.

We integrate an ERP and offer our customers the opportunity to list the anomalies encountered. Customers are satisfied.

Easy to use, a lot of fonctionalities, not expensive.

Nothing to say about something i don't like

BugTracker has been a huge help in organizing our development efforts, and integrating non-technical users into the testing process.

It does everything I need to capture and track bug/issue info and once it's set up, it's been easy to get our less-experienced users on board and comfortable.

We are currently just using the BugTracker, yet it's tied into the bigger Zoho projects application. As a result, it was somewhat difficult to initially set up, since it wasn't always clear what was actually needed and relevant to our use. For the same reason, it's been necessary to instruct users to ignore certain menu options, etc. since we can't just turn them off.

I like the support given to the customers.

Improvements can be done to the Customization options given.

Easy Usage, Mobile-Friendly, Good features

Nothing actually, it's a good product that satisfies the needs.

Easy to use and quick to setup and get going. Serves basic purpose

None as of now. However, looking at the functionality does not seem to have any

Good

Easy of Use and Implementation Industry Usage

Overall Usage of Features and their logic

we try to use it as team coodination tool and its very custimizationable

nice feature to include and the handy app is easy to use

The custimization process takes some time but can be reduced while using automation filters

We needed software to allow us to identify problems with configurations to our clients.

There are many tools that allow you to capture bugs and issues. Zoho Bug Tracker is one of the very few that is easy to use, and to the point. The clutter is kept to a minimum and it is efficient to use.

There is nothing really negative, however it would be nice to have a custom URL for accessing the Bug Tracker.

we are managing an important project in collaboration with multiple teams working remotely. the use of this tool greatly facilitates both our work and the developer's work, avoiding misunderstandings and waste of time.

the ability to upload all the bugs is priceless

compared to trello some integrations are missing which would make the instrument even better