--- title: "Avail Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Avail. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Avail is a good fit for you!" source_url: "https://www.softwareadvice.com/property-management/avail-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Online Property Management Software](https://www.softwareadvice.com/property/web-based-property-management-software-comparison/) / [Avail](https://www.softwareadvice.com/property/avail-profile/) / Avail Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/property/avail-profile/) Reviews [Alternatives](https://www.softwareadvice.com/property/avail-profile/alternatives/) # Avail User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 276 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 198 reviews (72%) - 4 stars: 55 reviews (20%) - 3 stars: 11 reviews (4%) - 2 stars: 5 reviews (2%) - 1 star: 7 reviews (3%) ### Most mentioned pros - By simplifying lease management and keeping all the paperwork digital and organized, it gives me space to focus on improving my properties and building stronger relationships with tenants. - The platform makes it simple to screen tenants, sign leases digitally, and collect rent online — which has saved me so much time and hassle. - The features included make it feel like I’m getting much more than I’m paying for, especially considering how much it supports tenant management and lease management all in one place. ### Most mentioned cons - At times, there have been some payment setup issues with the tenants and at least one tenant complained about how the payment was not set up correctly with their bank - The lack of centralized messaging and data being backed up. If something is accidentally deleted, you can’t get it back. - Some tenants with certain bank accounts have had trouble getting the autopay feature to work on Avail. ## Avail customer reviews Showing reviews 1-25 of 276 (page 1). ### Easing the Process for First Time Landlords - Overall rating: 5/5 - Reviewer: Ashanti C. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Avail has been extremely easy to use and their customer service team is very helpful. I’ve had very little issues with the software and the monthly price is highly reasonable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the fact that I can upload my Own lease. While I enjoy the option to create a lease using the template provided by Avail, I love being able to truly customize my lease. #### Cons I wish the software provided a document folder for each listing. There are other documents outside of the lease that associated with a rental and it’d be useful to be able to store all of the documents in one place. #### Reasons for choosing Avail I chose Avail based on my actual needs, pricing, and ease of use. I actually tried to free trial option for each software and Avail was the easiest to use for the best price. #### Vendor response Hi Ashanti, Thank you so much for the thoughtful review. I can't begin to thank you enough! For many landlords out there who have a lot of questions and might be hesitating to join Avail, feedback like yours makes it clear why they should. We've taken a lot of time to really think through the tools that we offer and it is awesome to hear that a valued customer like you has had a positive experience with the platform. Having said that I definitely understand the need for the platform to have more document keeping capability (this is a request that we get quite frequently). My personal email is robert@avail.co; please feel free to email me with just a few additional details regarding additional feature requests and I'll be sure to get that information over to my head of product. Kindly, Robert B. Community Manager @ Avail.co Replied December 2019 --- ### Simple, easy to use platform - Overall rating: 5/5 - Reviewer: Kashif C. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall the Avail experience is very positive and I plan on continuing to use the platform due to the features and easy of use. As long as the pricing does not get more expensive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Avail is easy to use both for landlord and the tenant. I like the alerts that help with communication around upcoming bills due from tenants. #### Cons At times, there have been some payment setup issues with the tenants and at least one tenant complained about how the payment was not set up correctly with their bank #### Reasons for choosing Avail recommendation from another landlord that I trust #### Vendor response Hi Kashif, Thank you so much for your thoughtful review and for being a long-time Avail user! We’re so glad to hear the platform has been easy to use and that our alerts have helped simplify communication between you and your tenants. We also appreciate your feedback about the payment setup issues. We know how important it is for tenants to have a reliable payment experience, and our goal is always to make that process as simple and stress-free as possible. Your continued trust means a lot to us, and we’re committed to keeping Avail a valuable and affordable tool for independent landlords like you. Thanks again for being part of the Avail community! Replied November 2025 --- ### This could have been an email; cumbersome portal - Overall rating: 2/5 - Reviewer: Marc M. - Verified reviewer: Yes - Industry: Telecommunications - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered We would have happier tenants if we printed them papers to fill and ran our own credit/criminal/eviction reports for them for less (about $7 cheaper using transunion). Software is supposed to make processes easier, and this feels like it's only easier for dealing with multiple properties in bulk, for the landlords. Not end-user-friendly. Not ideal for managing a single property with people who are not great at jumping through multi-stage online processes. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Free for managing one property. Pretty transparent about fees. Functionally does what it says. Includes basic credit/background checks on applicants for the same price as other software does. #### Cons After a thorough review of owner landlord property management software, we picked Avail. The applicant management process is bad, clunky, confusing, and misleading. The "dashboard" tells you nothing about the stage people are in. Did they click the application link and leave immediately, filling nothing? Did they fill it, but not pay for background checks? Are the checks done and paid for, but they now have to log in a second time to authorize sharing the report they paid for? It's also dumb to have them create an account before applying. Leave that to when they are signing. Why can't applicants fill out a form without an account, once, and not have to re-login later to share the credit report they requested? #### Vendor response Hi Marc, We’re sorry to hear your experience with Avail didn’t meet your expectations, and we truly appreciate you taking the time to share detailed feedback. Our goal is to make property management simple and transparent for landlords of all sizes, including those managing just one property. We understand that parts of the application and background check process can feel repetitive, and we’ve been working to make those steps more intuitive. Recently, we updated how landlords and tenants are notified about screening report delays, providing clearer next steps. These changes were made directly thanks to user feedback like yours. We’re glad you found value in our transparency and fee structure. If you’re open to it, we’d love to connect directly to better understand your experience and explore ways to improve. Thank you for trying Avail. Replied November 2025 --- ### Sanding 5 star - Overall rating: 5/5 - Reviewer: Danielle D. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love the people that work there. They are extremely helpful, kind, and knowledgeable! What I enjoy most about Avail is how it brings everything I need into one platform. The features are practical and save me time from screening tenants to tracking expenses, I feel like I have real control over the details. I also value the security the platform provides. Knowing that sensitive information is protected helps me feel confident using it for important transactions and records. Another reason I like Avail is the way it supports business growth. By simplifying lease management and keeping all the paperwork digital and organized, it gives me space to focus on improving my properties and building stronger relationships with tenants. For me, Avail is more than just a tool it’s a partner in making property management smoother and less stressful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Avail is how easy the learning curve is. The platform is set up in a way that’s intuitive, so I don’t feel overwhelmed trying to navigate the tools I need. I also really appreciate the strong focus on security. Knowing that both my information and my tenants’ data are protected gives me peace of mind. Another standout is the value for money. The features included make it feel like I’m getting much more than I’m paying for, especially considering how much it supports tenant management and lease management all in one place. Overall, Avail feels like a tool that doesn’t just simplify property management it also contributes to business growth by freeing up time and making processes more efficient. Additionally, and most importantly, I love that it is free. This is what got me started on here in the first place I’ve added additional properties since originally starting. #### Cons One challenge I’ve run into with Avail is adding a new tenant to a property before the previous tenant officially moves out. For example, I had someone living in the home until July 1, but on June 15 I found a new tenant ready to move in on July 1. Since the original tenants ended up leaving early, I wasn’t able to just add the new tenant to the existing property profile. Instead, I had to create an entirely new home address in the system, which felt like extra work for something that could be streamlined. It would be really helpful if Avail allowed overlap in lease management, or at least the ability to set up an upcoming lease at the same property without creating a duplicate address. #### Vendor response Hi Danielle, Thank you so much for your thoughtful review! We're thrilled to hear how much value you find in our team and the Avail platform. Knowing Avail helps you streamline tasks, from tenant screening to managing leases and records, means a lot. Your note that Avail feels like a true partner, not just a tool, is incredibly meaningful. We're also grateful for your praise of our security, ease of use, and overall value. Giving you peace of mind is exactly what we strive for. You’re right that Avail doesn’t currently allow overlapping leases on the same unit. This helps prevent system conflicts and maintains clean records. However, we do offer a quick workaround. Our team can help adjust the move-out date on the current lease to free up the unit. Just reach out to support next time. Thanks again for your kind words and trust in Avail. We’re grateful to have you in our community! Replied October 2025 --- ### Makes my life so much easier - Overall rating: 5/5 - Reviewer: Alyssa E. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been fantastic, like I said above I recommend Avail to all my landlord friends #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Avail makes my landlord side gig so easy!! I live with two housemates, and I use Avail to stay organized and be more professional. The software lets me create and customize leases from templates, which feels much more official than making something up myself. AND it saves the lease in my account with my edits, so that when I want to renew it I can just copy what I had last year. One time I was on vacation without my laptop and realized I forgot to send a lease for renewal, and I was able to just log into Avail on my phone and create the lease and send it. My housemates have told me they like that can set up auto rent payments by connecting their bank accounts, and I like that I don't have to remember to ask them every month for a check or Venmo. Plus, Avail automatically sends them email reminders if an upcoming payment isn't scheduled. The $9 per unit per month is well worth it for me! I recommend Avail to all my friends who own houses and are thinking about leasing out rooms. #### Cons I can't think of anything I dislike about Avail. The only thing I dislike is the character count minimum on this question #### Vendor response Hi Alyssa, Thank you so much for sharing your experience! We’re thrilled to hear that Avail has made managing your rental properties easier and more organized, helping you stay professional while juggling multiple responsibilities. It means a lot that you recommend Avail to fellow landlords—there’s no better compliment. We're glad our customizable leases save you time year after year, and that mobile access let you create and send a lease even while on vacation! It's also great to hear that auto-payments and reminders are simplifying rent collection. Your support of Unlimited Plus at $9/unit/month reinforces our mission to keep powerful, reliable tools accessible to every landlord. We’re committed to continuously improving Avail and supporting all DIY landlords like you! Replied October 2025 --- ### Avail.co should be named Avoid.co - Overall rating: 2/5 - Reviewer: Peter M. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Disappointing. Claiming that my listing would be syndicated to 21 websites, one of which is exclusively for California (my vacancy is not in California) another exclusively for high rises (my vacancy is not in a high rise), another two for sales only (my vacancy is not for sale), then it does not appear in others although it should. Emails receive no reply, and talking to someone is not an option. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros My vacancy's listing appeared on some of the websites to which Avail.co claimed it would be posted.. #### Reasons for switching to Avail They had a glitch, but I am going back now. #### Vendor response We appreciate your feedback and apologize for the frustration. Our goal is to get your rental in front of the right tenants, which is why we syndicate to a broad network. You are correct that some of our partner sites are niche-specific; our system automatically filters these, so your property isn't mislisted where it won't get results. That said, your listing should be appearing prominently on our major general-interest partner sites. We pride ourselves on our support, and it’s disappointing to hear we weren't there for you. Please reach out to support@avail.com or 312-292-9347 so we can review your account and help you where we can. Replied April 2026 --- ### Easy interface and tenant management - Overall rating: 5/5 - Reviewer: Bobby A. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall the experience has been positive and I've shared Avail with fellow landlords and RE investors. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Avail is easy to use and the interface is very user friendly. I enjoy the tenant management and lease management features as well. #### Cons Every now and then Avail has system glitches but this is rare. Overall I do like to see the Leases to be updated based on Local - State laws regulatory to further protect landlords and RE investors. #### Vendor response Hey Bobby, Thank you so much for sharing your experience and for recommending Avail to your fellow landlords and real estate investors! We’re thrilled to hear that you find our interface user-friendly and enjoy the tenant and lease management features. We appreciate your feedback regarding system glitches and your suggestion about keeping leases updated based on local and state regulations. While we do regularly update our lease templates, there are times when some details may be missed. If you ever notice a lease missing important information, please bring it to our attention—our team will review it and make updates to ensure it benefits you and other landlords in that state. Thank you again for your thoughtful review and for being part of the Avail community! Replied October 2025 --- ### User-Friendly and Reliable: My Experience with Avail - Overall rating: 5/5 - Reviewer: Brandi L. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’ve had a great experience using Avail as my property management system. From the very beginning, the platform was easy to learn and navigate, even as a first-time landlord. Setting up my account and adding my tenants was a smooth process, and I really appreciate how simple it is to share important documents and leases directly through the system. One of the biggest advantages for me has been managing maintenance concerns. Avail makes it straightforward for tenants to submit requests and for me to track progress, which keeps communication clear and organized. Everything I need—leases, documents, payments, and maintenance tracking—is in one place, which gives me peace of mind and saves me a lot of time. Overall, Avail has made managing my property much more efficient and stress-free. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Very user-friendly and easy to learn, even for beginners. Secure, convenient way to share documents and leases #### Cons The lack of centralized messaging and data being backed up. If something is accidentally deleted, you can’t get it back. #### Vendor response Hi Brandi, Thank you for the excellent review. We’re delighted that Avail has provided a smooth, stress-free start to your landlord journey. It’s incredibly rewarding to hear that the platform was easy to learn and that features like lease sharing, organized maintenance tracking, and managing payments are saving you time. Regarding the missed opportunity of centralized messaging, we have great news: we are actively working on an Avail Messaging feature designed specifically to streamline all applicant, tenant, and internal communication threads directly within the platform. We also take your feedback on the need for better data backup and restore capabilities seriously. The long-term integrity and accessibility of your vital rental records are paramount. We’re committed to continually strengthening our data retention systems to ensure the safety of your information and exploring ways to protect against accidental loss. Thank you again for your candid feedback. We appreciate you! Replied October 2025 --- ### Best customer service around - Overall rating: 5/5 - Reviewer: Van M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Everyone I have worked with throughout the years is friendly and knowledgeable. Having the contract template and the payment processing all on the same platform make it easy for the landlord and the tenant. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service is the best of any company in any industry that I have ever worked. The platform is incredibly user friendly. The price is spot on. #### Cons There is not a single thing about Avail that I consider a con. We have referred several friends to use it as well. #### Vendor response Hey Van, Thank you so much for this incredible review and for sharing your long-term success with Avail! We’re thrilled to know that our team’s friendliness and expertise continue to make a difference, and that our all-in-one platform helps keep rental management simple and stress-free. Hearing that you value the lease templates, payment processing, and ease of use truly reinforces the work we do every day. Your recognition of our customer service is especially meaningful. Our team strives to go above and beyond, so hearing you describe it as the best you’ve experienced in any industry is the highest praise we could hope for. We’re also deeply grateful for your referrals. Nothing speaks louder than recommending us to friends, and if you’re not already, be sure to take advantage of our referral program as a thank you for spreading the word. Thank you again for being such a dedicated part of the Avail community. We look forward to supporting your growth for many more years! Replied October 2025 --- ### Great for self managing your rental units - Overall rating: 5/5 - Reviewer: Loan T. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall the experience has been great using the platform. Customer service is also easy to reach if you have questions, navigating as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about avail was how easy it was to set up the units in the software. It makes self-managing your properties easy as everything in the dashboard. It allows you to save money on hiring a pm company to handle your properties. #### Cons The thing I liked least about Avail was that some of the leases did not seem to be as thorough as having a certified lease, but avail allows you to upload your own lease if you don't like the free options they provide. #### Vendor response Hi Loan, Thank you for taking the time to share your review! We’re thrilled to know that Avail has made self-managing your rental units easier and more efficient. It’s great to hear that setting up your units and navigating the dashboard has been straightforward, and that our platform has helped you save time and money compared to hiring a property management company. We also appreciate your feedback about leases. While our free templates are designed to cover key state-specific requirements, we understand that some landlords prefer more customized or certified lease agreements. That’s why Avail allows you to upload your own lease for e-signature, giving you full control and flexibility over the documents you use. Thank you again for being part of the Avail community. We’re excited to continue supporting you and making property management simpler and more efficient! Replied October 2025 --- ### Highly recommend to small scale landlords - Overall rating: 5/5 - Reviewer: Malcolm D. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Avail is an easy to use platform to manage multiple rental listings and track financials. I’d highly recommend it for do it yourself landlords. #### Cons Some tenants with certain bank accounts have had trouble getting the autopay feature to work on Avail. #### Vendor response Hey Malcolm, Thank you for taking the time to share your experience! We love to hear that Avail is your go-to platform for managing multiple listings and tracking financials, and we especially appreciate you recommending us to other DIY landlords. That ease of use is exactly what we strive to deliver. We understand the frustration when tenants encounter issues with Autopay and certain bank accounts. While these situations are rare, we encourage affected tenants to reach out to our support team so we can troubleshoot and help complete setup. We're here to help by phone Monday through Friday from 8 a.m. to 6:30 p.m. CST at 312-292-9347. Email support is available at support@avail.co. Thank you again for your feedback and for trusting Avail to support your business. We’re committed to making the platform even better as you continue to grow! Replied October 2025 --- ### How Avail Helped Me as a Landlord - Overall rating: 5/5 - Reviewer: Manideep K. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Avail is a convenient tool for independent landlords. It makes creating a listing simple and pushes it out to multiple rental sites at once, which saves a lot of effort. Applications and tenant screening are all handled within the platform, so credit and background checks come through cleanly, and everything stays in one place. Features like e-signatures for leases and online rent collection add to the ease of managing the process without juggling paperwork. #### Cons Certain usual features such as adding custom questions require paid add-ons. It would be helpful to have such features in free plan. #### Vendor response Hi Manideep, Thank you so much for sharing your experience with Avail! We’re thrilled to hear that our platform has made listing properties, screening tenants, and managing leases easier and more convenient for you. It’s especially rewarding to know that features like e-signatures and online rent collection help streamline your workflow and keep everything organized in one place. We also appreciate your feedback regarding custom questions. While some customizable features are part of our Unlimited Plus plan, we understand the value of having flexibility even on the free plan. Your input is important, and we’ll share it with our team as we continue to explore ways to make Avail even more helpful for independent landlords like you. Thank you again for being part of the Avail community and for sharing your thoughtful feedback! Replied October 2025 --- ### Avail - Strong player in property management software - Overall rating: 5/5 - Reviewer: Sai Mahitha Y. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I use Avail for my property management company. Avail is a helpful platform for small landlords who want to streamline their process. Setting up a listing is straightforward, and the software shares it across multiple rental websites, which cuts down on manual work. The application and tenant screening features are built in, so background and credit reports are easy to access and stay organized in one dashboard. Tools like digital lease signing and online rent payments also make managing rentals much more convenient without the hassle of paperwork. #### Cons Since most lease signings and tenant interactions happen on weekends, it would be really helpful if Avail offered phone support during weekends as well. Right now, support is limited to weekdays, which can be inconvenient when you need quick help. --- ### Avail is very helpful to my business - Overall rating: 5/5 - Reviewer: Nakita S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with Avail has been incredible thus far. I look forward to a long business relationship with Avail to help me manage my properties. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tenant management and landlord management has be very helpful for me. It’s very simple and easy going to manage. #### Cons N/A I don’t really have none to say as far as cons go. I have not had a bad experience with them at all. They are very straight forward and easy to manage. #### Vendor response Hey Nakita, Thank you for sharing your experience! We’re thrilled to hear that Avail has been so helpful in managing your properties and that the platform has made tenant and landlord management simple and straightforward for you. It’s especially rewarding to hear that you haven’t encountered any issues and that your experience with Avail has been positive throughout. Our team works hard to create a platform that is easy to use, reliable, and supportive for landlords like you, so your feedback is a wonderful validation of that success. Your trust means so much to us, and we look forward to continuing to help you manage your properties successfully. Thanks for using Avail! Replied October 2025 --- ### Excellent apartment management system for sole proprietors - Overall rating: 5/5 - Reviewer: Paul R. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered Avail has an increasingly good customer service team for us as owners/managers and for tenants alike. We regularly offer suggestions to Avail for improvement and believe they take our suggestions into consideration. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The cost is affordable. We can use and adapt Avail's model lease to create excellent, personalized leases and rules and regulations. Most importantly, Avail provides lease language specific to our state. We were able to set up the structure for managing our 20 apartments in a reasonable amount of time. When we ran into a glitch, we simply called Avail and they walked us through. We use Avail for advertising apartments, leases, and for receiving and tracking security deposits and rental payments. #### Cons It would be very helpful if Avail offered an accounting process that easily integrated with QuickBooks. It isn't easy to download and provide easily understandable payment records each month. Thus we create our own spreadsheet that we provide to our accountant. We have recommended that Avail offer a limited access option for our accountant to view payments for security deposits and rent, and hope this happens soon. #### Reasons for choosing Avail Affordability. General ease of use. Best range of options for the cost. We also liked that the company is located in Chicago (our time zone). --- ### Beware of Avail payment systems - Overall rating: 2/5 - Reviewer: Viv R. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Good for lease management and storing and editing leases. #### Cons Landlord using Avail for 5+ years now. Poor customer support and lack of support during payment disputes. Avail is great for happy-path conditions, but if anything misfires with payments or credit card disputes, Avail has no support available. Very disappointed to have represented by Avail and no confidence in using Avail payment systems moving forward. #### Vendor response Thank you for being a long-term user of Avail and for sharing your experience. We're sorry to hear you had a frustrating experience with our payments approval process. At Avail, we follow strict security guidelines and work with a trusted third-party payment platform to ensure that every transaction on our site is safe and secure. This approach allows us to provide a reliable and protected experience for all. Our team is committed to maintaining a secure environment for all users, with processes in place to safeguard landlords and tenants alike. While we're proud to offer such a secure environment for landlords and tenants, such strict scrutiny can, unfortunately, at times result in more approval actions being required. If you could provide us with your email, we would be glad to look into your case in more detail. We are continuously evaluating this process and always look to make improvements wherever possible, so we truly welcome your feedback. Replied November 2024 --- ### Amazing site for landlords - Overall rating: 5/5 - Reviewer: Tamara N. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered Love it.it is free and gives my listing more exposure #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Free to use.auto populates 12 other sites, so get more leads as landlord. One stop shop does credit and eviction report. #### Cons Hiding the apt number, so people don't knock on an occupied property #### Reasons for switching to Avail Not reliable #### Vendor response Hi Tamara, thank you so much for putting time into this honest review. We genuinely appreciate your feedback and are happy that Avail has been able to help with making your rental property management process easier. We've also gotten this point of feedback before about being able to hide the apartment number, though listing syndication to partner sites makes it so that the exact address has to be provided. That said, it is a fair point to make and I will be sure to provide this point of feedback to the team to keep it in mind for future considerations. Thank you so much and please let me know if there's anything else we can assist with. Kind regards, Robert B. - Community Manager @ Avail.co Replied August 2022 --- ### Keeps your home rentals organized - Overall rating: 5/5 - Reviewer: Eric J. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The following are not in any order of importance. (They are all important>) * Lease signing (paperless) * Can customize your lease using state specific template * Avail reminds tenants when rent is due. My rent is paid on time by my tenants and I dont have to do anything. * Tenants pay rent using ACH transactions * Listing your available rentals is easy * Prospective tenants complet rental application on line (no work for me to input data) * Tenants pay for background / credit check (I don't have to collect money or do anything) and then Avail sends me the applications * Avail reminds me 60 days before lease expires (I don't have to remember anything) * Maintenance portal for tenants to place maintenance requests * Avail provides a simple to set up marketing website for my properties #### Cons The state specific lease for my state (Florida) was pretty basic and had some typos. I have spent a lot of time improving the lease for my requirements. But it is easy to edit and make changes. Once you do your first lease, you can clone it for your other properties. #### Vendor response Hi Eric, Thank you so much for the glowing review. I can't begin to thank you enough! For many landlords out there who have a lot of questions and might be hesitating to join Avail, feedback like yours makes it clear why they should. Feedback like yours makes it possible for us to make the necessary improvements; my email is robert@avail.co; in addition to some simple lease fixes, please feel free to let me know any other constructive feedback you might have so we can make that feature stronger. Again, I can't thank you enough for your glowing recommendation and would love to learn more. My email is robert@avail.co -- feel free to email me with any further feedback you might have. On behalf of my team, thank you so so much for choosing Avail! Robert B., Community Manager @ Avail.co Replied November 2019 --- ### All Small/Med Landlords should use Avail - Overall rating: 5/5 - Reviewer: Elaine M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Nearly everything to do with managing our rental properties is now electronic thanks to Avail. Saves hours and looking for things, in addition to making the rental and collections processes smooth. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The automated features are the best. Automated communication to tenants, electronic leases (with state legal updates), posting a rental and receiving applications, processing, applications, rent collection, and so much more. #### Cons The inability to have anything but the main email associated with things is difficult. Same with telephone numbers. In many cases more than 1 person manages the tenants, but everything (except add a contractor) must use the main email and phone number. Some features aren't greatly intuitive, but easy to use once you know the tricks. #### Vendor response Hi Elaine! Robert here. I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you for being a valued Avail user (and thank you so much for the honest review). Several landlords have reached out about this (the ability to have only 1 email associated with an account), and the shortest answer is for simplicity of use. Since we are built for smaller DIY landlords, we have determined that this is the best way (a lot of property management teams have requested multiple logins). While I know that multiple logins is on our roadmap, I don't have a definitive timeline. I'd love to hear more about what you'd like to see changed, and what we can do to make Avail a product you'd recommend to others. Please email me (robert@avail.co), and we can get a follow-up call scheduled! Thank you so much for the honest review and keep in mind that we're here as a resource for you. Kindly, Robert B. Community Manager @ Avail.co Replied May 2019 --- ### Simplified, easy to use - Overall rating: 4/5 - Reviewer: Quoc L. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. great tech support and made being a landlord easier. Just requires some polishing. Refer to the cons area. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros -listing is simplified -personal marketing page to quick link places not on listing -leasing is simplified -online payments #### Cons -needs to be able to break down to individual room rentals. I rent rooms to students in my home, and it splits it up as an apartment or some weird format. When it goes to online listing, it doesn't matchup correctly and people believe its the whole house for rent. -listing syntax needs to be worked out. seems like what we input in avail doesn't always translate correctly to zillow or zumper listings. #### Reasons for choosing Avail found it first. had the 1 unit free to try. #### Vendor response Hi Quoc! Thank you for taking the time to write such a detailed review of Avail. I can't begin to thank you enough. Feedback like yours makes it possible for us to make the necessary improvements so we can provide nothing less than a top-notch experience. My email is robert@avail.co; just to clarify, our platform is designed for property owners with standard rentals rather than individual rooms for rent (many of the partner sites have restrictions on listing rooms for rent as well). Still, we want to be sure to provide a balanced experience for landlords across the spectrum and your feedback is very valuable to us. Again, I can't thank you enough for your glowing recommendation and would love to learn more. My email is robert@avail.co -- feel free to email me with any further feedback you might have. On behalf of my team, thank you so so much for choosing Avail! Robert B., Community Manager @ Avail.co Replied November 2019 --- ### Great software for property management - Overall rating: 4/5 - Reviewer: Jacqueline S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've been able to easily manage my out of state properties with the help and ease of Avail. The maintenance communication layout has allowed me to better track and manage maintenance requests and their associated costs. Additionally it's offered a great platform for managing an e-signed lease agreement. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Avail is perfect for small property management teams with the ease of marketing your rental through their site, reviewing applications and general tenant screening, creating a lease agreement and tenant maintenance requests. All of these features are easy to use and the overall lay out of the site is user friendly and well displayed. #### Cons The only con I run into with this software is that the automated emails that go out to applicants and tenants do not include an option to cc or bcc the landlord. #### Vendor response Hi Jacqueline, Robert here I'm one of our resident Community Managers and I first just wanted to say thank you so much for the thoughtful review. Reviews like yours mean a lot to us; it helps landlords all over the country who are looking for a new rental business solution to find us. As you noted, we are meant for small DIY landlords (and their teams) and we've tried to think through developing and delivering tools that our core userbase would most appreciate. I did just want to clarify that from directly within your account you're able to access those email settings. This allows you to receive those same notifications that your tenants are CC'd on (you can also change this from directly via the payments page as well). Again, I can't begin to thank you enough! In the meantime, if you need anything else please let me know. More than happy to be a resource for you when we can! Kindly, Robert B. Community Manager @ Avail.co Replied August 2019 --- ### Cedarstone Review - Overall rating: 4/5 - Reviewer: JEFFRY L. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent overall #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is very easy to use once you are familiar with the program. It does a great job of helping us keep track of all of rentals in one convenient place. #### Cons Not as much with the software but with the lack of tutorials of the software. I think it would be beneficial to have several tutorials on how to enter units into the program. Customer service was great at helping every time we called but would have been nice to have something else to go by. #### Reasons for choosing Avail Price and reviews #### Vendor response Hi Jeffry, Robert here. I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you for being a valued Avail user. Furthermore, I wanted to apologize for the lack of tutorials. We are making a lot of changes to the platform (all exciting updates that members have asked for), but with those changes, we realize that it can take some time to update our tutorials to appropriately reflect all of those new changes (which can definitely cause some confusion and can lead to a not so great experience). Having said that I'd love to hear more about any specific features we could highlight, and most importantly, would love to know what you'd like to see changed so that Avail can become a product you'd recommend to others. Please email me (robert@avail.co), and we can get a follow-up call scheduled. Thank you so much for the honest review and keep in mind that we're here as a resource for you. Kindly, Robert B. Community Manager @ Avail.co Replied December 2019 --- ### Great enabler - Overall rating: 5/5 - Reviewer: Amgad F. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Is was one of the very first adaptors it enabled me to expand my business beyond what I could have without it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Designed with small business rental property owners in mind, full cycle management from advertising and listing to deposit rent and submit service requests #### Cons Lack of mobile app, but the internet application is mobile friendly #### Vendor response Thank you so much for the 5-star review, Amgad! We definitely want to make the rental process easier for landlords and tenants. Our co-founders set out with the goal of making this process easier, so to hear that type of feedback in a review like yours really does make it all worth it. As for a mobile app, that is definitely on our product roadmap. In the meantime, our website is optimized for mobile device usage so your tenants can easily access it from their mobile device's web browser. Again, I can't begin to thank you enough for the kind words! If there's anything we can help out with, please feel free to reach out! Best, Robert B. Community Manager @ Avail.co Replied November 2019 --- ### Best customer service EVER!!!! - Overall rating: 5/5 - Reviewer: Debbie G. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered Avail makes it very simple and easy for me to manage online rental payments. Avail was the first software I signed up for and I made the best choice. I am very happy with the software and extremely happy with the customer support they offer. I would highly recommend them to others. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Product is easy to use and easy for my tenants to use as well. I have never had a tenant struggle with understanding how to use the software. #### Cons I don't have a need to integrate with another software at the moment so have no issues at the moment. --- ### New property manager - Overall rating: 5/5 - Reviewer: Patrick R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered Very Good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros So far it great... there is a learning curve like any other program #### Cons I recommend a video ICON in the sections of user's input areas providing a pop-up to video view allowing the user stay on page and ease of use. 2nd I wish I could create customize URL. 3rd Wish I code generate a HTML code allowing to put on my other websites direction to landing page for the property. #### Reasons for choosing Avail This allows me as agent to provide an addition service to my client without funneling the funds, payment. Goes directly to owner and then I charge a monthly fee for services. #### Vendor response Patrick, thank you so much for the kind review of Avail. We are so happy to have you as a part of our community. We love to hear you've had a great experience with the product, and even more so that our rockstar support team was able to assist when you had additional questions you had as you were getting started. I also want to offer an apology for any shortcomings of ours, or additional features we don't yet offer. While I can't promise that these additional changes will be made, I will definitely be sure to share your feedback with our product team. This kind of review definitely goes a long way in terms of building an even better experience. Once again, thank you so much for the kind words and the detailed feedback! Please feel free to reach out if there's anything else we can help out with. Kind regards, Robert B. Community Manager @ Avail.co Replied August 2022 ## More reviews [Next reviews](https://www.softwareadvice.com/property/avail-profile/reviews/?page=2) --- Avail Reviews, Pros and Cons - 2026 Software Advice