--- title: "Rent Manager Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Rent Manager. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Rent Manager is a good fit for you!" source_url: "https://www.softwareadvice.com/property-management/rent-manager-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Property Management Software](https://www.softwareadvice.com/property/rental-property-management-software-comparison/) / [Rent Manager](https://www.softwareadvice.com/property/rent-manager-profile/) / Rent Manager Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/property/rent-manager-profile/) Reviews [Alternatives](https://www.softwareadvice.com/property/rent-manager-profile/alternatives/) # Rent Manager User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 666 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 507 reviews (76%) - 4 stars: 116 reviews (17%) - 3 stars: 23 reviews (3%) - 2 stars: 8 reviews (1%) - 1 star: 12 reviews (2%) ### Most mentioned pros - The platform has helped streamline many of our daily processes and provides our team with the tools we need to effectively manage our properties and communicate with residents. - The system offers features that can be tailored to our company’s needs, and the implementation team was professional, responsive, and creative in finding solutions for our unique setup. - It provides a wide range of tools in one platform, making it easier to manage day-to-day property management tasks and keep information organized. ### Most mentioned cons - The interface isn't as customizable as I would like, and certain UI customizations that seem basic to me aren't available. - The reports are difficult to customize within Rent Manager and the ability to export is also limited. When exporting to excel, it merges columns in an attempt to maintain the aesthetic which results in data that can't easily be sorted. - It seems to be an issue with the servers and having so much traffic at rent collection time during the month. ## Rent Manager customer reviews Showing reviews 1-25 of 666 (page 1). ### Highly Customizable, Thorough Property Management Software - Overall rating: 4/5 - Reviewer: Kennedy I. - Verified reviewer: Yes - Industry: Investment Management - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Rent Manager takes care of many of our system and automation issues. It offers ways to send mass communications, which saves us a lot of time. It also makes it very easy for both residents and us employees to submit maintenance requests. It also makes it very easy to edit marketing information that is syndicated to our website. Although it does not have every single feature I would hope for, it is very helpful overall, and we could not do business without this software. Rent Manager has also added features in response to our feature requests in the past, so I know they care about making the software work well for their customers. In my opinion, it is definitely worth the investment. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Pros Rent Manager is a very useful and comprehensive software. I particularly like how customizable the different screens, tabs, user-defined fields, letter templates, and more are. This means you can use Rent Manager for exactly what you need. I also feel that they have thought of just about everything you might need for property management. It integrates well with ShowMojo, which we use to schedule showings. Rent Manager Express tends to work better than Rent Manager 12 in our office because it is faster, so I appreciate that upgrade. Sometimes it throws errors, but they can usually clear them easily by logging out and back in. I am often on hold with the support team for a long time, but on my most recent call I was on hold for only about 30 seconds and got an answer very quickly. #### Cons One of the only issues I consistently run into with Rent Manager is editing Signable Templates or Letter Templates. When I try to use more advanced features, such as moving our logo around in a Signable Template or changing the formatting of numbered lists, I get an error that says, “Can't connect to the server. Please refresh the website to re-connect.” Luckily, this only happens when I use more advanced features. However, it makes the process of creating a template take ten times longer than it should. Additionally, I really wish there were a feature to convert template types so I could duplicate an Owner template and use it for Owner Prospects. --- ### Rent Manager - Software Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Experience so far has been 10/10. Our implementation period is up today! Looking forward to flying solo. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The available features, the software itself. I love the idea of being able to automate. Additional, it is very user friendly. #### Cons Certain pages for instance the GL accounts do es not communicate with the tenants tab. It creates confusion and can lead to wrong GL balances. --- ### Mixed review on Rent Manager - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Mixed feelings about the product. Somethings are useful and other things are not useful. I do like that we can communicate with other team members. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The communication within the software. All team members can access the same information. It is useful to have everything in one place. #### Cons Cannot work efficiently when sending emails. The wording of services are inconsistent to accounting and gap rules, which make it hard to do my job. --- ### Rent Manager Has Streamlined Our Campsite Management - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I was very impressed with [sensitive content hidden], as he did an amazing job as our implementation manager. He followed up on questions, addressed our specific issues, and suggested ways to implement the program to meet our needs. He was very personable and always on time for our meetings. It was a pleasure to work with him, and he succeeded in getting us fully engaged in implementing Rent Manager into our business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a campground with 99 percent seasonal campers, we struggled to find a management system that would work for our business. Rent Manager wasn't created specifically for campgrounds, but it is designed in a way that lets us apply it effectively to meet our needs. We can customize our rental agreements, user-defined fields, and camper communications. We can track rental unit types, overdue payments, and other relevant information for our camper base. It streamlines our entire camper management process and allows us to focus more on creating a better camper experience. #### Cons I would like to see a better editor for your email and letter templates. It is cumbersome and difficult to use. --- ### Rent Manager = Ease - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As I said before, I have been using Rent manager for over 10 years, and have only had a few minor issues. I am enjoying using it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer support is wonderful! Very easy to talk with and they always fix my problems. I enjoy working with them. #### Cons There really is nothing. I have been working with Rent Manager for over 10 years now, and have had no problems. --- ### Comprehensive property management system - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Rent Manager has been positive. We use it to manage multiple properties, and it provides most of the tools we need to run our operations efficiently. It's a powerful system with a lot of capabilities, but there's definitely room for improvement in simplifying reporting, navigation, and certain everyday tasks. Rent Manager Express is a step in the right direction, and I'd like to see continued improvements that make the system easier and faster to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Rent Manager is a very comprehensive property management system. I like that it combines accounting, tenant management, maintenance, and reporting all in one platform. It's highly customizable, and Rent Manager Express has made everyday tasks much easier and more convenient. #### Cons The biggest downside is that the system can be complicated, especially when it comes to reporting and user permissions. Some reports that should be straightforward are difficult to generate without customization. There's also a learning curve for new employees, and certain processes could be more user-friendly. --- ### Community Manager - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Been great until they change things but I am getting older so that could be part of problem, LOL. Things are getting much better. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Agents are always friendly and helpful. When Martin could not get answer he knew where to go and was back on quickly. #### Cons Express but I am getting used to it. Not really an office person so it takes a little getting used to new things but they make it easy. --- ### Awesome help [sensitive content hidden] - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Commercial Real Estate - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. very good overall. [sensitive content hidden] was extremely helpful, very knowledgeable and patient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Automated processes and ease of use. #### Cons Configuring sales tax is cumbersome. --- ### Happy Customer - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Like I said before, very time I call I get great service. Excellent results with lots of patience. What else is there to customer service. They are amazing! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer Support is extremely helpful. Every need I have is take care of with the best results and with lots of patience from them. #### Cons I can't find anything I don't like. I have never called and not gotten my issue solved. They are truly great at what they do. --- ### Rent Manager for the Win! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fantastic, I have experience with several other property management software and Rent Manager is my favorite by far! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer Support is next level! I am beyond impressed with their IT Support. I've worked with several different PM software and Rent Manager is my favorite. #### Cons It is easy to use, but there is alot to learn because the program offers so much. It will just take time to learn everything. --- ### Regional Manager - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 11-50 employees The reviewer found Rent Manager to be one of the easiest software options available, particularly praising its quick initial setup. This ease of use allows managers to concentrate on tenant relations and rent collection without complications. Full review available after login on Software Advice --- ### Bookkeeper - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Commercial Real Estate - Company size: 2-10 employees The reviewer appreciates the convenience of having all properties integrated for faster journal and item entries, which enhances their overall experience. They noted that adding a feature to copy existing entries would greatly reduce their operational headaches. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: Self-Employed The reviewer has a favorable view of Rent Manager's user-friendliness and the helpfulness of its support team, especially after receiving free training. They did express a need for better search capabilities within the Express Help feature. Full review available after login on Software Advice --- ### Rent Manager is the property management software for mobile home parks. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: less than 1 year · monthly - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far, it's been a great experience and fairly easy to get set up. My implementation consultant did a great job of walking me through getting set up and being comfortable with using the software. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their software is so in-depth that you can literally do anything and everything you need to within the rent manager software. #### Cons Because of the depth of its abilities, it can get confusing or complex when thinking through all of the different ways to utilize RankManager. --- ### Always Great Customer Service - Overall rating: 5/5 - Reviewer: Twanda C. - Industry: Real Estate - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Immediate Results and Great Customer Service. Rent Manager has a well diverse team that always reflects kindness during each call. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer Support and CRM Platform Easy to Navigate. Typically, issues that are called in to Rent Manager require immediate attention. There's always a kind voice to help quicky navigate you through. #### Cons Affordable Option are not available for LIHTC and HUD Housing. I would like to see the CRM platform expand with affordable options in the future for properties who offer low income programs. --- ### Wonderful as ever! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: 3-5 years · monthly - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it's been an incredible journey watching it evolve, get better, and to explore all the exciting new features is amazing. I was particularly shocked with the addition of Orion AI since Rent Manager is clunky, but I was impressed that they are making an effort to embrace all that AI has to offer. Overall, I am very, very happy with it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that the updates keep coming out. There are so many useful features that they keep adopting, and I like that I can submit feature requests. I do feel that they take the requests seriously. #### Cons There are a lot of customization options, largely in part, I believe, due to the fact that there aren't so many options outside of literally behind-the-scenes property management. It's amazing how customizable it is, because Rent Manager is the base layer with additions on top, but it can get expensive, and it can get confusing with logins and setup and the occasional breaks. #### Vendor response Thank you for your review! Replied May 2026 --- ### Great Option for a Small Company - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good. Company culture is excellent. Software is easy to use and flexible. Minimal training required to get everything up and running. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Good starter software. Easy to use for a smaller organization. Reliable customer support. Much more reasonably priced property management solution than a Yardi or MRI. #### Cons Primary use is for residential property management, but the software can accommodate commercial investments. CAM reconciliations need work, but the company is responsive to its customer base and making improvements. #### Vendor response Thank you for your review! Replied August 2026 --- ### Chief Financial Officer - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fantastic. as mentioned above, the CSS Purple Team is great to work with and extremely helpful. The transition from Quick books to Rent Manager was relatively seamless with help of the support staff at RM. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are primarily a commercial real estate business. In the past, we used Quickbooks, which was clunky and did not work well with a real estate company. Rent Manager has smoothed out the accounting process. In less than a year, RMX has made our accounting process so much smoother and easier to manager, from managing our entity cash flows to the actual AP (and AR) processes. My company is always a little cautious with their approach to just change in general, but they have adapted to using RMX. We are continually looking to expand its uses. It's great to have access to a team of knowledgeable people (the CSS Purple Team). They are great to work with and couldn't be more friendly and helpful. #### Cons Not knowing what I might be missing. I like receiving emails describing what's new, but maybe there could be an email catered to a commercial or residential companies, describing topics that already exist that are related to a company. --- ### Best software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent, easy to use and superb support. Very knowledgeable and friendly phone support. Always delivering results. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Software is the best value for money and phone support. Easy to use, fast set up and superior support. #### Cons Need customizable payment features by tenant vs all. Would like to be able to set payment options such as partial or full amount by tenant. #### Vendor response Thank you for your review! Replied August 2026 --- ### Great Program - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Facilities Services - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Amazing. [sensitive content hidden] was a dream she is so easy to work with. She is knowledgable with all facets an made it great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros it is truly a all in one business platform. The ease of operation and accuracy of everting is great. #### Cons the time it took Zego to get installed was a very long time. I understand due to the nature of the security. --- ### 4 Year User of Rent Manager - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, we've been happy with the product. They're continually trying to make improvements to the system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It's user friendly, budget friendly and doesn't require a lot of training. The support team is also very helpful. #### Cons The software does have been some limitations when it comes to commercial property management. RM Express also doesn't work as well as RM 12. --- ### Great all-in-one management platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Onboarding process was great, amazing service all the way around. The day to day functionality is fantastic. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We like the property based accounting, it fills in the gaps that quickbooks had left open for us in the past. #### Cons So far we don't have any issues worth mentioning with rent manager. Everything is working great for us. --- ### Great software and such skilled staff - Overall rating: 5/5 - Reviewer: Nicole D. - Industry: Commercial Real Estate - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The staff was wonderful to work with. Very professional and so skillful. I learned so much in a short amount of time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was very intuitive to use and the express help feature was often enough when I had questions. Rent manager covers it all. #### Cons There was nothing I didn’t like about the software. I wish I could have had more time with the staff because they were wonderful --- ### Great Customer Support - Overall rating: 5/5 - Reviewer: John I. - Industry: Real Estate - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer Support was amazing! Specifically [sensitive content hidden]. She was able to help find a report I was looking for, tailor it to my business' needs, and even followed up to make sure all was still working. #### Cons N/A no issues. So far this has been working out for what we need on our real estate entity side of our business. #### Vendor response Thank you for your review! Replied March 2026 --- ### Rent Manager is an excellent platform for property managers - Overall rating: 5/5 - Reviewer: Raymond G. - Industry: Real Estate - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Implementation with [sensitive content hidden] was excellent; he showed me around the entire platform and gave in-depth explanations for all of the features. I highly recommend him! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As an all-in-one solution, I no longer need a separate system to track maintenance, which was a pain point for us. #### Cons Not enough automation, but it's coming. I would love to be able to select an assignee and put in which days garbage goes out, and have the task auto created each week - and change when I change assignee #### Vendor response Thank you for your review! Replied May 2026 ---