Long story short: I was keeping an eye on 365villas property management software for 3 years. It was hard decision to start using vacation rental management software knowing that it could be way behind in properties management comparing to hotel field. When I knew that a trusted professional from hotel field start working where I decided to go ahead. Support team, it all because of you! It was not love from from sign, I had to give it a time and write dozen of emails to support team, expecting anwers in seconds. Guys from support were strong enough to handle my preassure and now I could definitely say that I will not change this PMS to any other. If you relax, give it a time and remember that vacation rentals software are young in comparison to hotel than 365villas is definitely the best to try. Latest update is simply brilliant!

New software update is just fabulous! Price is very competitive

Previously in 2017 support was not great, good that ts has improved significantly

Ease of use and how the developers thought about all the little things needed when managing properties and calendars

There are a few features that would suit our needs that are not on the system. Owner logins and blocking is very basic and more 'control' would be great. Reservations - integrating better with Outlook rather than either taking over the emails or not using 365Villas for emails is not enough.

The sync between channel managers, accounting, automatically sending emails.

I was told a mobile app was in the works a couple years back, it seems that has yet to come. It is very hard to use from a phone. We end up communicating via Airbnb or VRBO which makes it really hard to communicate with returning guest.

It's a one stop shop for us - there is very little that we can't do within the system so we are very happy with it. It's hard to imagine how we coped before we had it. It's an intrinsic part of our business now.

365 villas provides a full property management solution that allows us to run our holiday rental management company efficiently and effectively. In particular the automated workflow and integration with the website module really is fantastic. Furthermore the ability to integrate automated payments with Stripe to pay out to different property owners is something that no other property management system could do for us.

The software is not yet mobile responsive and as a result our cleaners find it difficult to use on mobile devices - but I understand the mobile version is coming this month.

Great company to work with with really good software. They "listen" to change requests and their support is great. Highly recommended!

The management of reservations and bookings is easy and fast. With all the relevant information easy accessible and manageable. The expense manager works excellent to charge property owners for any expenses.

Nothing really - Obviously there are items we would like added but they do take the proposals seriously and consider amendments / changes.

It's been a very positive experience using 365villas for the last three years. We started off managing just two properties and have expanded to now have 19. Our individual owners all seem happy with the clarity and accuracy of the monthly reporting and, as holiday home managers, we are confident that the software will still be a good fit for us as we continue to grow.

I really like the booking calendar and guest information interface that is easy to use and visual from all devices when I'm away from the office. From a financial control point of view, it's great to be able to open up a guest's profile and see all the expenses and details in one place, plus be able to add guest and owner charges in a clear and logical way. Great that you can also set up default expenses to appear automatically without having to manually add them each time. Lots of time-saving options with this software that has been carefully designed.

My least favourite part of the software is the way it generates an owner statement without the name of the property on it. This may not be an issue for users with one or two houses, but we manage close to 20 properties and it takes extra time for us to rename each downloaded file.

The reports are really useful, its connection and sync with Rentals United is very accurate. The contact with our Account Manager, [sensitive content hidden], its fluent and very efficient. The software is perfect to manage many properties and its good value for moneyI recomend!

They are constantly imporving different areas and I believe that some need (and will) to be further improved: - Pricing setting- Housekeeping Report- Introducing and erasing "notes" in the check in report

Overall, the system performed well and as described. I have had absolutely no issues with the product and the people at the company. It is a great product.

It is very easy to get set up and to use. Training is a snap and the system automates many of the actions around guest communication and the booking process. Great support and very quick to respond to any questions or issues. Very affordable and full featured.

The system may be too easy and some of the reporting can limiting if you have a lot of owners to report to The system requires a few 'add on' features at extra cost that sometimes seem like they should have been included. For daily use and inventory and guest management however the system is a star

[SENSITIVE CONTENT HIDDEN] has been a very proactive sales account manager and a great ambassador for 365. Technical support was a bit slow in responding at times but overall very good.

The templates that we were able to bespoke to make usable for a leftfield need. Motorhome rental is not the typical client makeup, but the guys supported us well to look at how we could adapt the system to provide a website and customer booking system that far surpasses the customer experience provided by other competitors

Check-in and check-out days should be represented on the calendars. Would benefit from having more ability to add custom fields and workflow automation for post booking activity. The ability to capture leads that haven't progressed to a reservation and expressions of interest and set tasks and activities

Great experience

i love that the owners can have access to 365 villas, its very important with the trust building.

nothing to mention for the moment everything goes well

We work with 365Villas every day, allowing us an outstanding connection with Aribnb, Bookingcom, HomeAway and many other OTA's and channel manager. Extremely easy to use with different business models and accounts. A full vacation rental business manager in one place. From business website with all properties and details, project manager software, customer relationship management: external and internal bookings, housekeeping, check in, up-sales, marketing, payments, refunds and other. This software has improved over the time with our feedback and observations, is gratifying how 365 Villas team takes into consideration our user experiences and observations making our business better. It's a highly recommended tool for hoteliers, vacation rental host, serviced apartments, property managers and hostels.

- Easy to use - Excellent connections with the OTA's and website - Every update and software improvement make your day to day business easy to manage - Time saver during booking, cancelations, changes and other - Excellent with payments and refund processes - Main website and business website is user friendly - Good communication over emails

- No mobile app available - No support on live chat or phone

I have been using the software now going into my fourth year. Whenever I have been unsure of anything, it has been easy to seek training, either from my own team or through 365 Villas. There has been continual improvement of the interface and functionality is always added to make my job easier.

The booking entry system is very easy to learn, understand and to use. The training given to me was simple due to the clean and clear navigability of the interface. The booking system and template management is multilingual and because we are dealing with clients from many different countries it makes the output much clearer for the client even if the user does not understand the language. There is also a multi currency feature which is very important to us, this is always accurate and easy to use. Clients details are stored in the database, so it makes it much quicker to send a confirmation to the repeat clients, as their information is pre-populated on booking entry when you type their name. When processing a booking it is easy to add ad hoc services. If services are used regularly it is also very simple to store this data for quick selection whilst adding the booking. Amending bookings is very quick and accurate, the amendments can then be either sent to the client or not, which is a very good feature. Attachments can be pre-uploaded and send to the client on the booking confirmation. The booking confirmation template is easily amendable, which is especially useful when you want to send the client some specific comments.

If any problems occur, such as with the multi currency calculation, the software has always been reprogrammed by the 365 Villas team very quickly. Wherever there is room for improvement on the booking entry screens in terms of layout the 365 Villas team has always worked with us to make constructive changes. There are very few areas of criticism and perhaps this is not even worth mentioning, but the units field on the services dropdown is set to maximum of 30 and very occasionally it would be useful, if we could select more units. One other area, where perhaps an improvement could be made is the management of adults, children and infants, whereby there is separate field for infants. On the booking confirmation the adults and children are not differentiated, for example 2 adults and 1 child will display as 3 people. It would be very helpful to break this down into adults and children (and infants). However, these kinds of improvements are always possible and the team at 365 Villas are always proactive in working with us on such issues.

We considered, and used many other solutions over the years, and 365villas truly stand out above the rest.

Extremely comprehensive and user friendly. Catering for all aspects of vacation rental. Ability to accommodate tailored custom features based on our specific needs i.e. complete new integration of payment gateway. Frequent enhancements to expand features and improve overall functionality. Customer orientated and great support.

very little not to like - all suggestions for added functionality and features are considered

overall we are happy with 365villas and we are now exploring more possibilities that the system offers. We can make more use of the system and we will do so. Perhaps we have more comments later, but we can address them to our account managers. Very happy we have personal account managers dealing with our queries. Thank you [SENSITIVE CONTENT HIDDEN] !!

All our data can be centralized and most of the business can be dealt with from on platform. This is very handy and saves time.

Not being flexible enough with creating contracts. For example, changing the format of the contract, per client as not always we can work with the same contract. Also we would like to be able to choose between a contract with prices and one without prices if for example a booking is added through a third party channel like Airbnb. Then we want to create a contract through 365, but without prices.

My husband and I have a small portfolio (9 condos currently)of rental condos on Maui. For our first years we were cutting and pasting emails, doing quotes by hand, updating multiple calendars and keeping excel spreads that were too hard to read. Everything was manual. We both had full-time jobs elsewhere too and we begin to wonder why we did this all. We then found Dave and 365villas.com. Wow, what a change for us. We could now have all of our inquires funnel into one system. If my husband or I responded to a quote request the quote was right there - we could both see it in the cloud. Spread sheets were gone! So was manually updating multiple calendars. Our time to manage the business was slashed - and as long as we had an internet connection we could access all of our needed information to run the business. Almost 3 full years with 365Villas.com and they continue to add bells and whistles to their software. The customer service team and developers are responsive and care. They worked with us when we came up with some suggestions and shortly thereafter the suggestion was an added feature. Dave and his team have been great to work with and we have been able to make vacation rentals a true business vs hobby. We are truly working smarter and not longer. Thank you Dave and the team at 365villas.com!

Quotes are created instantly but you can personalize them (and other email templates) before sending.

I love the embedded calendars and other widgets, but wish we had a little more editorial control about the colors and style.

We use 365 Villas every day in our business, it`s very easy to use and it has improved over the years. It's a highly recommended software for vacation rental host &serviced apartments. Main website and business website is user friendly too.

There are items we would like added/modify to service more individual property managers and we hope they take our feedback on board and consider more individual changes in the future.

Overall, the software works well, saves us time and allows us to give a good experience to the guests.

It covers almost all areas of our business from website, to OTAs, to guest communications, to housekeeping and accounting. It is easy to use and with a good deal of configurability. Also integrates well with PriceLabs.

As with most things, there are some weaker areas. I'd say these are analytics and capturing a breakdown of booking financials from OTAs

I have had a phenomenal experience. For more than 2 years I have been using the program everything has been going well and improving.

The ease with which I can use the software is what I like most.

At first I didn't really like the calendar form but then it was improved.

I am a property owner and manager in Indonesia and have been using Lodgify for the past 2 years. I am now looking to grow my business from 10 properties to 20. I needed to find a reservation system that can handle my growing business, have a booking plug in for my new website, be able to have owner expenses and income reports and handle multi currencies. I looked at someone - the rudest person I have ever met in my business life. Kigo - expensive on-boarding and monthly costs and limited owner reporting. booking synch - expensive on-boarding and plug in not easy to use for my own website. I then found 365 Villas. The first email I sent was responded to in less than an hour. Since then we have worked through the many challenges I have thrown at them with regard to charging guests in multi currencies and with owners reports in another currency. The customer service is AMAZING. Instead of a demo you sign up for a 2 week free trial, which is the best way to understand the system. Throughout the system are help and advice buttons which make all areas easy to understand and customise. The import facility for bookings is easy to use, you can upload historical and live bookings in minutes. The automated emails within the reservation system are excellent as is the facility to send automated quotes whilst you are asleep. There is a direct marketing area within the system so no need to outsource to another provider. Properties are easy to set up and you can chose to use Rentals United as your channel manager. Owners have their own login and can see their bookings, expenses and payments. 365 Villas also put me in touch with a payment merchant who is helping me to find a better solution for my multi currency payments. I cannot emphasise enough how helpful the team at 365Villas are. The system is comprehensive, inexpensive and easy to use. Just brilliant.

Comprehensive, easy to use and inexpensive. The customer service is exceptional. Extremely easy to change from my current system to this one.

I haven't found anything I don't like.

Firstly, I must say; that if I could have given 365 10 STARS instead of the MAX 5, I would have. Chris Jacobs and the team have been absolutely brilliant in their customer care. They answer easily within 24 hours and mostly within a few hours depending on time difference between the US & Europe. The software for a non techie is pretty good. I have struggled on a few things and I am having a little trouble with getting my clients into the swing of using it but that is where the customer support has been fantastic. After a busy summer, now is the time I am getting to grips with everything. We are probably only using about 20% of its capabilities but the future is bright and I know this software is going to save us so much time, which in turn saves us money. Automation is key to enable us to build our business and try tooffer our guests & clinets the best customer service posible. 365 give us that. Having everything in one place gives us total control, syncronising calendars, taking bookings & payments. I am really looking forward to using the system 100% Please keep up the good work and thanks

Everything is under one roof. Having templates all set out to use but having the choice to customise is perfect. Administrative tasks are halved and everything is intergrated.

The learning process seems to take quite a while and the fact that my owners want me to make templates to show them how to use the system causes me more work. It would be nice if 365 provided these. Also, I am not sure if my owners see what I see?

In general I'm very happy with the service - as we grow and develop our business the platform is ready to support our needs. Their customer support has been easy to work with in handling particular issues, and we believe we can grow with them.

Web-based software, so we can access it anywhere we go. It has a very high level of customization so that we can cover the specific needs of our business - it's very easy to add discounts, promotions, and accessory services to increase revenues and manage accounting. I also appreciate that they are constantly working to improve the system, and continually add great new features. Their connectivity with channels has been very reliable, which is something that was faulty in the PMS we upgraded from.

Sometimes I feel that loading between pages or between functions, the platform is very slow. It's hard to identify if this is particular to the PMS or our internet provider, and I recognize that this is part of having a web-based solution, but it would be great if it was a little faster as we move around.

The integrated accounting in 365villas is excellent, it take into account every aspect of property management and enables you to create a high variety of reports. The booking and guest communication features are also superb, very professionally written system templates, easy to customize and access. Overall great experience. Excellent costumer service, very attentive professionals and great PMS training staff to truly understand the software.

The only thing that comes to mind is that it would be nice if the software could also generate reports as PDF files in the format the system presents it to you before making it, instead of only being able to download/ send as an Excel file.

We have been selling and managing vacation rentals and real estate investment properties for more than 5 years without any real automation or any centralized system. It was becoming difficult to grow our business. www.welcometomedellin.com and www.wtmrealty.com So we started researching and evaluating several different software solutions. After a deeper dive into several others and 365Villas it was obvious to us that 365 was the best platform on the market and a great fit to help us manage and grow our business. Several things helped in our decision: 1. Powerful cloud based system that scales and is available 7x24 2. Centralized Reservations ical and sync calendaring system with the major channels (Airbnb) 3. Easy to implement and use. (not all of us in office are technical) 4. Website integration with 365villas software system... [backend and web frontend sync] saves us tons of time from having to upload and manage multiple properties into multiple systems 5. Centralized inquiry system that integrates with our email so that we never miss a booking oppty! 6. Software platform pricing model that supports a small business with a pay as we grow option 7. Excellent Support and Training. 365villas has been wonderful to work with during the early eval stage and during implementation as well as great continued support into production. 365Villas has allowed us to grow our property base by 3x in less than 3 months! 3x3 Yea!!$$ The WTM Realty Team

I have been using 365 Villas for 8 months, I really like the software, it has done a lot to help my small business. I own 15 vacation rental condos. The software is great for reporting, managing my condos and reservations and has an amazing plugin to show my condos on my own website. It allows people to search for their specific dates, and only see what condos I have available. Guests can book, pay and make their reservation just like on any big vacation rental website! The customer service is absolutely AMAZING! Giorgio (Representative) has been so much help to us, among the many other staff members. Always responding with thorough answers, and very timely. They even take suggestions on features you would like to see, and regularly implement them into the software! I would highly recommend this software to large and small companies, it is a great value and is fairly user friendly. Thanks 365 Villas for everything!!

Customer service, reporting, managing reservations, ease of use, works on a mobile screen

I cannot seem to manage the attachments very well on my automatic emails. I would like to set each condo to have specific attachments, and it never seems to work.

Its a one stop shop for all VR management needs Its a great way to manage communications and reservations

In certain browsers the software takes time to load