Easy and Efficient, Storage Management Solution

By using 6Storage I now have a up to date view of everything going on in the facility and where all my tenants are at. It's easy to manage payments and keep track of debt levels. Automatic invoicing and late fee application are highlights. The ability to email/sms clients from within the software makes debt management more efficient

Pros

It has streamlined all processes within the business. I like that it is cloud based allowing me access from anywhere. Being a New Zealand based business I am extremly happy with the level of support being provided.

Cons

There is not a lot that I don't like about it. Over the year that I have been using it I have mentioned a couple of items with the support team that would be helpful. They normally include these in the next release 1 to 2 months later

Perfect solution for our needs

6Storage has an incredible customer service - available 24/7 by chat. They keep improving their software with new updates/new functions quite often. They have even implemented a few functions for us that we asked them to include - at no cost. We are looking forward to using 6storage for many years to come.

Pros

Great customer service, easy to use software.

Cons

No support for mobile (at least so far).

Overall the program helps us with our basic needs for managing our storage facilities.

Pros

We love the site map feature where we can see all of the units laid out. We like the way you can use the suspended lease feature to keep up with tenants we have blocked out of our units. We also like that chat feature on the website, and always having someone there when we need them is helpful. The move in process is helpful and easy to use. It also is good with calculating how much prorated rent a new move-in needs to pay. We do love the customer service that we have been given.

Cons

There are several changes we would like to see made to better help us manage our storage facilities. In the Statements for each tenant, we would like payments and invoices to be organized by dates instead of "Invoice numbers." The system the way it is now, is extremely difficult not only for our company to follow, but tenants who come in requesting to view their statements have a hard time following it as well. The most recent payment we would like to be at the very top, of the statement, and then everything older is under it. Revenue reports groups the revenue by Buildings and Payment Dates, which is confusing for us when we try to reconcile when we make a deposit. The way it is now, when we pull a deposit, it only gives us the total amounts for each building, it does not specify who those people are that have paid that money. We need a report that shows us individual tenant's payments, something similar to the Daily Payment Report but in a list form that shows who the tenant is, their unit #, and the payment amount made. It doesn't need to show what their rent amount is, we just need to know how much they have paid. Being able to have all of those people on one list, would help us tremendously to reconcile each deposit. We also would like the Revenue Report to show after the Amount column to break the amount paid down into "Rent" and into "Late fees." Instead of us having to figure up from that amount what we keep we would like for that to be included for us.

Review of 6Storage

Brilliant with great online support

Pros

The software is cloud-based and easy to use. Simple to configure for your company and easy to add logo's and create templates. Using World Pay for our payment gateway allows easy mothy recurring payments for customers with automatic email receipts.

Cons

The Lead's section needs to be updated. This could be better by not making you select a unit and give a reservation status.

First choice for self storage management

Our overall experience is a positive one and we can highly recommend this product for anyone setting up a self storage business.

Pros

Excellent support 24/7 takes the stress out of storage management. The programme is easy to use.

Cons

The ¨leads¨ section doesn't work for me.