All 6Storage Reviews
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Dimitar
Verified reviewer
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Good and getting even better.
Stable software which includes everything you can possibly need for your self storage business. I am using it for more than 8 months and I am satisfied. The customer support is great and every inquiry I have is resolved within a few hours.
CONSWe are using Cyrillic alphabet and it was a little bit hard to adapt and translate everything. Still some features in the invoices are still in English.
Vendor Response
Thanks for the awesome review, Dimitar! We work hard to maintain the stability of the software and to meet expectations. We¿re happy to hear that we hit the mark for you. We can translate everything in native language for all documents. Kindly drop in details to support@6storage.com, we will work on it.
Replied March 2018
Corbin
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Great Software. Makes running my business easier.
Overall great experience. Really love of the software makes our jobs simpler and ultimately allows us to time growing the business vs. spending time on the day to day.
PROSThe biggest advantages of this software are automation, website integration, and easy if use.
CONSCustomer management is something I think needs improving. I talk to leads on the phone and I want to be able to record notes about the call. I would also like the ability to have people update information. We have a lot of people that fill out the request forms but don't fill out all the information.
Reason for choosing 6Storage
Anemone seems very outdated. It looks like there was tons of customization but the cost and the cloud aspect of 6Storage convinced us to go with 6storage.
Jan
Facilities Services, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2022
Dawson Road Mini Storage
So far, so good
PROSEase to use, payments process is simple and fast
CONSSo far there is nothing that I use that I do not like
Vendor Response
Thank you for the positive feedback, Jan!
Replied February 2022
Tiina
Warehousing, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
Good
I have always received good service. I have always been answered when I need help.
PROSContract management. I would like a little improvement on this. Good if we could make a change to the saved dates, for example. Sometimes there was a problem when the invoice dates did not match. For example, February is 28 days or 29 days.
CONSInelasticity of the bill to the country-specific need.
Reasons for switching to 6Storage
The program is clumsy and I didn't respond to messages. Ohjelma, mikä meillä oli käytössä oli vanha ohjelma.
Vendor Response
Thank you for your comment Tiina. We have noted your feedback. Glad to hear that you're happy with our support!
Replied July 2021
Paul
Warehousing, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Unbeatable Service and Value For Money
6Storage enables us to show potential customers what is available online. We love the automation and once we passed the learning curve it is so simple to use. We like that we can have this software on any of our computers at work or at home. The fact that an inconsiderate customer can call on a Sunday evening for example to pay their invoice means I can do this from my home PC and take payment from home at any hour.
PROSOur favourite thing is the automation. Once we have signed a customer up which in it's self is very easy 6storage takes over and emails and SMS messages our customers invoices / notifications / receipts and any most importantly stays on their cases when they go past due date. All of this is done without our input. Payments are taken automatically if the customer has signed up to auto pay. We like how easy it is to process lease agreements and manage customers accounts. We must also say that the service from the support team is excellent. They have never ending patience and will always try and help and resolve the users problems. This service is on hand 24/7 and we used it extensively during our first year and during set up.
CONSNothing can be perfect but they do try and work on suggestions. One of my few gripes is that the SMS messages are not truly two way. At present I can SMS message customers direct from 6Storage and that message is held in a conversation thread for that customer but if a customer replies it is diverted to my mobile phone and I have to work out who sent the message. This isn't then stored on their conversation thread in 6Storage. We wish for 6Storage to be integrated better into Xero accounting software but it is a simple procedure to download a spreadsheet and upload it into Xero for accounting purposes. This is a small price to pay for an otherwise excellent tool.
Reason for choosing 6Storage
Most alternative companies of similar price ranges are US based and their support teams didn't start work until about 4pm UK time. 6Storage is 24/7 so for us we were able to contact them throughout the day and then continue in the evening from home if needs be. Alternative UK companies were very expensive, not the most appealing and also seemed to look down on us because we were a smaller company.
Reasons for switching to 6Storage
We needed a more focused product.
Vendor Response
Thank you so much for your kind words, Paul. Glad to hear that you're happy with our 24/7 support. We strive to give out the best to Storage Community. We really appreciate you taking the time out to share your experience with 6Storage.
Replied May 2021
Roger
Marketing and Advertising, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Highly impressed with this software.
I set up 6 Storage for my client who owns the storage rental. I wasn't sure how well it would work for my client but it has worked out well for him. The software has had very miner glitches and the support has made up for them.
PROS6 Storage is an automated software that allows renters the ability to select the rental unit, set up their own accounts and pay all in one session. It automatically gives them a discount (set by the admin) if they select semi-annually or annually. A lease is created for each renter and requires a signature, which can be signed on the renter's phone. After a tenant moves out, the unit automatically becomes available for rent. The Site Map is clear and easy to see if a unit is available, rented, or pulled out of service. Past due accounts turn red. Invoice, receipt emails are sent automatically making the entire system easy for keeping track of all renters."Pro-Rated" payment on the first month is another great feature that allows the admin to set up all rent due on the first of the month. As an admin working with software companies, it is critical to have support. I have been working in the website business for 20 years and have never had the quality of service that I get from 6 Storage. From the beginning, I was assigned to [SENSITIVE CONTENT HIDDEN] as my Client Relations Manager. He has been amazing. Every time I have had an issue I just call him and he not only explains how to do what I need done but takes care of it for me. He has made personal calls to me to check up on how things are going and offers suggestions to make things work smoother. I have really appreciated his care and concern for my success as I manage [SENSITIVE CONTENT HIDDEN] for [SENSITIVE CONTENT HIDDEN], the owner of the business.
CONS6 Storage is still developing the software. It does not currently offer a simple "Refund" button that returns funds to the renter. Refunds can be given in the software but the funds needs to be manually returned either by check or through the payment gateway that is used. 6 Storage is working on that feature. In the U.S., Paypal is the most commonly used payment gateway. 6 Storage does not offer Paypal as of yet. They are working on adding a company that offers multiple gateways. This will be appreciated.
Reason for choosing 6Storage
As an admin working with software companies, it is critical to have support. I have been working in the website business for 20 years and have never had the quality of service that I get from 6 Storage.From the beginning, I was assigned to [SENSITIVE CONTENT HIDDEN] as my Client Relations Manager. He has been amazing. Every time I have had an issue I just call him and he not only explains how to do what I need done but takes care of it for me. He has made personal calls to me to check up on how things are going and offers suggestions to make things work smoother. I have really appreciated his care and concern for my success as I manage [SENSITIVE CONTENT HIDDEN] for [SENSITIVE CONTENT HIDDEN], the owner of the business.None of the other storage rental unit companies offered the level of services and support that 6 Storage provides, especially at the price it was offered at. It truly is a bargain.
Vendor Response
Thank you for the descriptive comment Roger! Our client relationship manager is the best and he's a jovial person. We wish you luck with your future endeavors.
Replied December 2019
Susan
Verified reviewer
Transportation/Trucking/Railroad
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2018
6Storage's customer service - impeccable - always available and willing to assist our needs.
Automation - invoices sent prior to billing date. Many beneficial features - 6Storage is constantly improving features which make our staff's job easier to keep accurate accounting and effective communication with our tenants. Communication - 6Storage is always available 24/7 and they collaborate with their entire versatile staff to solve our issues within a very reasonable time period and with grace. They are always courteous and patient and they never give up in solving our needs. Alen heads up the sales & tech support team and has been very helpful in educating us on the use of the program including one on one personal tutorials in real time. He cares, understands our needs and proves it by following through with every request and in a timely manner.
CONSProgram runs a little slow but I partially blame that on we American's being impatient. Also, some features take several steps to get the job done - but the job does get done so I can't complain.
Vendor Response
Thank you so much for your kind words, Susan. We really appreciate you taking the time out to share your experience with us and we agree, Alen is truly a gem to have on our team! We are glad to know that the automation process makes the job easier, also we count ourselves lucky for customers like you. We will optimize the speed within 3 seconds, as it has an average of 5 seconds.
Replied April 2018
Steve
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Just what I needed
I was not eager to move to a web based software solution and I did not want to pay high setup and monthly support fees. I think 6Storage is VERY affordable and suits my midsize operation well. I am getting traffic and customers who would not have found me before. The credit card solution works fine.
PROSFar and Away, the support is unequaled. Having been through multiple software conversions, I know there is ALWAYS need for technical support. These folks are incredibly helpful and available to chat on the software screen or in-person 24/7/365. Is software conversion easy? Never!! If someone says it is, run and don't look back. The other thing I get compliments-on, is the website they created for me. It was part of the package I bought and it was worth 2-years fees as far as I am concerned. Check mine out at AAAMetraMiniStorage.com.
CONSI think I was one of the earlier customers and it has taken me a while to figure out the reports and ask them to customize some functions for5 my needs. They have been good about creating features I have asked for.
Vendor Response
Once again our technical team got recognized by your compliments and it adds more responsibility to continue our quality service. Thanks much for all your compliments and with your help we brought significant enhancements in the report. It's our pleasure to be your extended IT-arm by making your online presence.
Replied April 2019
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Review of 6Storage
Brilliant with great online support
PROSThe software is cloud-based and easy to use. Simple to configure for your company and easy to add logo's and create templates. Using World Pay for our payment gateway allows easy mothy recurring payments for customers with automatic email receipts.
CONSThe Lead's section needs to be updated. This could be better by not making you select a unit and give a reservation status.
Reason for choosing 6Storage
Price and cloud-based
Vendor Response
Thank you for the descriptive comment, Steve! Our support team is the best!
Replied October 2021
Mwabi
Verified reviewer
Warehousing, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Consistent 6Storage User - Highly recommend program
It has been a great overall experience. Working with the technicians/IT personnel on the program has been easy to work with, with quick feedback times. I have not regret my decision in using this software. High recommend it to new first time storage facility owners
PROSWhat I like the most about the software is the simplicity in doing task on the software in the sense that I am able to create and send invoices at the touch of a button and within in a short period of time.
CONSIf the software had an app version for phones and iPads/tablets, that would be greatly appreciated
NEO
Logistics and Supply Chain, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Great software - most of the features we need are there
most important for us - first-class customer service win - win situation: they work even exclusively for us to make their system even better for self-storage companies like us. We are extremely satisfied for this! Bravo guys! The system has all the features required by a big self-storage company over 300 units.
CONSwe need a better admin panel template - I m sure that they work on it though
Reason for choosing 6Storage
better features, better prices, easy to use solution and better customer service
Vendor Response
Thanks for your awesome feedback on our customer service Neo! By the way, we're working on the Admin portal. You'll have a refreshed admin portal template by the month of May-June : )
Replied March 2020
Mike
Commercial Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Review of 6 storage software
Time saving and very good control, specifically of invoicing and customer movements( moving in and out)
PROSEase of use and time saving. System auto runs which allows time for customer interaction.
CONSVery little, overall the experience was very good
Reason for choosing 6Storage
Ease of use, cost, support and user friendly features
Reasons for switching to 6Storage
Ease of use
Vendor Response
Thank you so much for the review Mike and I am happy to work with you.
Replied November 2022
Attila
Real Estate, 1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
Deposito Ticino & 6Storage
Remote work, storage facility almost runs by itself, keeps the labor cost down.
PROSEasy to use, great self-help search option, for almost all the problems gives the right solution.If I do not know what to do, I get a help shortly by online chat.
CONSI really do not have any dislikes. I think has too many features that may not need.
Reason for choosing 6Storage
Very affordable price, excellent customer service, very knowledgeable customer service. One or two contact person takes care all the problems.
Vendor Response
Thank you so much for your kind words, Attila. Glad to hear that you're happy with our 24/7 support, We really appreciate you taking the time out to share your experience with 6Storage.
Replied May 2021
Curran
Music, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
6Storage Review
Fantastic. We have a great relationship with everyone there. [SENSITIVE CONTENT]. Everyone that we encounter at 6Storage has been very personal, pleasant to work with, and most of all, dedicated to making the product work for their customers.
PROSIts ease of use. Additionally, the customer support is wonderful!!!!
CONSI can't complain!!!!! There is no software that does everything that every customer wants. But 6Storage will always work with customers to AND take their feedback to help improve. It is wonderful to see this commitment to a service.
Reason for choosing 6Storage
Features, level of support, pricing.
Vendor Response
Your review means a lot to us, Curran. It lets us know we're on the right track!
Replied October 2021
Marina
Facilities Services, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Great Software!
Definitely great experience that I highly recommend to those who run the facilities
PROSThe product is easy to use and save me a lot of time. In the first months I had a little trouble but the technical team solve me all issues, we were always in touch and, at the end, they have programmed the software in according to my needs.
CONSIt would be better to change the invoice's information without asking for help to the team.
Vendor Response
Hello Marina. Thanks much for your valuable feedback. Will make sure to deliver the best product in the market.
Replied November 2021
stephanie
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Great Experience
The software was a perfect fit for us and was a great value.
CONSI do not have any complaints. Everything ran smoothly.
Vendor Response
Thanks for the 5-star rating, Stephanie.
Replied May 2021
Peter
Warehousing, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
6storage overall review
The customer service. It is outstanding. Also it is easy for the tenants to rent a unit.
CONSThe retro look, i would like an updated look.
Vendor Response
Hello Peter, Thanks much for your valuable feedback. We really appreciate you taking the time out to share your experience with 6Storage.
Replied January 2022
James
Warehousing, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
6storage
Ease of use and presentation. Great product support
CONSNo cons to list. Very happy with 6storage
Vendor Response
Thanks for the comment, James! We do our best with support :)
Replied October 2021
Zbigniew
Warehousing, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Great software to be used instantly
Self storage
PROSProduct easy to use with great help from supplier
CONSFew details need to be improved with the help from the admin ( pricing differentiation)
Vendor Response
Hello z! Thanks for your time to review us. We will consider your response and make sure to give our best part.
Replied February 2022
Simon
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Great customer service. Inspire of many demands I make of their support!
I really like the fact that no matter what I ask they always try and accommodate me. They have never said no to any of my requests. Always extremely courteous and patient.
CONSNo cons because when I have issues and ask for change they try and help me!! Was nervous about the pricing initially as the offer seemed too good to be true, so far it is working out really well.
Vendor Response
Thank you so much Simon for the Positive feedback about the affordable pricing and customer support. We've always believed in delivering a software that could be customized to the way you run your storage facility. We will continue to satisfy all your unique requirements.
Replied March 2018
Baylor
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
Excellent, and an incredible value. A seamless transition from PayPal that will save us thousands.
-The software is easy to use, and will be very significant in helping our business grow. some of the most helpful people I have ever encountered. The value really seems too good to be true. The support in creating the website and getting the software setup was second-to-none, and transitioning our payments from paypal (saving us at least 1% on all transactions) was seamless.
Vendor Response
Thank you for the positive feedback Baylor.We really appreciate you taking the time out to share your experience with 6Storage. Our team is more than happy that 6Storage helped you to save thousands from online transactions.
Replied February 2018
Kim
Facilities Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Bertram Parking & Storage Review
We are a small business and we had looked around for a soft ware that would fit our needs and we have found it 6 storage is amazing
PROSThis soft ware is amazing it has helped our business so much
CONSThere is nothing that we don't like its a 5 star soft ware
Vendor Response
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving the storage community better each day with an evolving facility management software always!
Replied November 2018
Kevin
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
fantastic, above the top customer service
functionality, easy to use, hits all aspects of my need for our storage facility. Always an easy fix to any problem I have, There ability to customize the program to fit my needs, just great all around.
Vendor Response
Thank you so much Kevin for the Positive feedback and above all in particular bringing to light that we focus more in customizing the tool towards your needs. We've always believed in delivering a software that could be customized to the way you run your storage facility.
Replied October 2017
Lucas
Real Estate, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Easy to use, great value
The user interface is so easy to use, when there's an issue the customer service is spot on.
CONSEverything seems to work great for me so far.
Vendor Response
Thank you Lucas! We are happy to provide 24/7 customer support. - Ash
Replied August 2019
Ragnar Tomas
Facilities Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Excellent customer service and easy-to-use software
Provides a useful overview of facilities and 6Storage service representatives are always on hand to assist.
CONSA few features that are unavailable for our particular purposes; however, 6Storage has been helping us to develop and implement these features.