We've been using DealPack for around 7 years and it's a great software. The primary reason we bought it was for the fully integrated accounting. Their support has been consistently excellent throughout the time we've been a customer. They're responsive and they always follow up. Best I've ever experienced. The reports are very customizable and provide tremendous flexibility.

The current version has so many features that workflows can seem a little clunky.

Frustrating at times, expensive for small businesses, but at the end of the day (with the help of Customer Support) it gets the job done. I feel the system could eventually get easy and intuitive for someone that is in it using it all the time. As with anything, it has its flaws, but overall it is a good tool to have at your disposal. The DMS programming is built on an older platform, so I feel it could benefit from an upgrade to a more intuitive and easy to use modern programming platform, but of course that could be a very expensive undertaking.

Over all the DMS is a good tool to have as it integrates and connects the different sides of our business well. The basic functions as selling, creating a deal, posting, printing, etc. are all fairly linear and easy to follow. Basic reports are also easy to find and generate. Accounting is seamless and tracks accurately.

This software is not intuitive, nor is it easy to understand, pick up, follow, or figure out on your own. The accounting portion accurately keeps track of money movements, but it is not as easy to use as other accounting software in the market. Many options and reports are "buried" under different screens, so those you don't use often are easy to forget and hard to find. We often find ourselves contacting customer support to try and figure out how to do, run, or fix mistakes. Kudos to the customer support team for their awesome help, [SENSITIVE CONTENT HIDDEN], etc., are all experts, great communicators and really know how to navigate the system. With out them it would be impossible to figure out.

Has more bells and whistles than you need

Cost keeps rising with no real benefit. This is not a very user friendly system and the reports lack a lot

Deal Pack has helped us streamline and automate many processes that were manual in the past thus increasing productivity.

We converted over 2 years ago and can say that we have never looked back and glad we made the change. Our previous software was retired and when we choose a replacement I looked for a company that had experience in our space and was willing to work with us to enhance our productivity and Deal Pack has certainly outperformed our expectations. They listen and care about your business and they want you to succeed. A great company and family!

The only this I would like to see is the expansion of the screen to accomodate newer larger displays

If you are looking for an all in one software this one can do it. Also, their customer service is exceptional! They are all very friendly and extremely knowledgeable.

We are a BHPH business that also has a service department. We were wanting software that could integrate accounting, sales, finance and service. We found it with DealPack.

It is a very complex software, because of all of the features there are several aspects of the software to learn. I only mention it as a con because it really can do it all, you just have to put the time in to learn it.

Our experience has been stellar. From the first day we toured the facility and went through the demo to literally this morning's communication on a report modification, the experience has been positive and productive. Plus, the ability to have all of the data our auditors need in a format that involves very little time to accumulate has been a tremendous efficiency bonus.

1. Handles all the blocking and tackling as expected; 2. Handles some more complicated items others can't handle; 3. Nice backend accounting, receivables and payables modules means not having to link up to a separate accounting software; 4. Knowledgeable and friendly support team.

1. Would like a little more flexibility to create reports. While it is possible to create a million different reports, the ability to then filter those column selections prior to running the report would save time in processing and yield the exact information requested without further modification.

I have been in the auto industry for over 20 years. I have used several different accounting systems and deal pack is one of the best.

I like that o am able to navigate easily and produce quick results.

I have no complaints about the software.

Excellent product and excellent customer service

Executions and functions calculated automatically

Cannot correct errors very easily. I would love to see a "delete" transaction function or be able to modify a transaction (other than the date).

Fantastic, the entire staff has been very patient with the conversion process and worked closely with me in making sure everything transferred over smoothly.

It is a very user friendly software which is capable of supporting LHPH loan's that we are venturing into, as well as BHPH loan's we currently have.

At this point the only con would be having the experience from my end to utilize the software to it's full potential. I can say that the support team is excellent in guiding me through the learning curve.

Good people.

It gets the job done and one of the few systems that uses Rule of 78's

If you are one of those people that read every line of a contract before signing, don't even think about this product. I've purchased million dollar homes that didn't have this much paperwork. The contract is pages upon pages of legal mumbo jumbo that certainly seems designed to confuse instead of inform. Due to its complexity and length, we changed our minds about using this product several times before finally saying yes. You must also know that while the base price of this product is competitive, they tack fees onto everything. Lots of them. There is the base price, the monthly user fee, the "per deal" fee. They add up and end up making the system much more expensive than most if not all of their competitors.

Excellent customer support

Deal pack has helped take our company to the next level! From accounting, to collections, to sales. We are very thankful!

The cost is the only thing that could possibly be better. But I guess you pay for what you get

Overall Deal Pack has been great to work with. They are easy to use and quick to resolve issues.

The report s that you can run are endless which makes it easy to analyze sales, profit and loss, etc. the customer service is extremely helpful and always quick to respond.

There are many options to upgrade within Deal Pack which I enjoy. However, these new features always seem to cost and rarely included in our monthly subscription.

Our ability to fully separate our Finance side from our sales side while still having them integrated has been magnificent

The thought out processes behind the software are very in depth. You can dive as deep as you want and never really find the bottom of the capability of the product

Combining Sales and Accounting can create a 2 to 3 sometimes 4 step process to seemingly simple tasks that can bog down a user not familiar or patient with the system necessary processes

Everyone from the Receptionist to the Tech people are awesome. Everyone there are very helpful and show care and concern about your issue. The accounting department is awesome as well. 15 plus years with this company and we wouldn't consider changing.

The ease of use. Simplified easy to read reports.

Honestly I haven't found anything I dislike

I get my financials in a more timely manner.

Much more efficient than what we were using.

Functions buttons could be more organized so as to increase efficiency.

I have been using this program for many years and everyone I have been in contact with are acknowledgeable and kind.

This software program is easy to learn and understand. The way the screen lay out is works perfect.

None I can think of all reports I need are available.

We have been using Deal Pack for almost a year now and we got familiar with it pretty quick. I think having all modules, even though they are not in the same screen, facilities the operation. We will like to be on the web base interface since that's the one we were demo and sold on, I hope soon. We like to do a lot of reports and analysis of the operation so that can end up being very pricy.

I like the CRM product. I like the integrations with some vendors, somehow easy to use. Good accounting module which is hard to find on DMSs. They have a lot of reports already in their vault. They have good customer service and a good support team.

RDP connection. We are still waiting on the web based product. Too many clicks for some things. I will like for them to integrate with more vendors. It can be pricy if you like reports and streamline processes.

Well worth the cost and time and effort to learn!! A money-saver in the long run.

I have tried several and researched many software programs for our businesses. Deal Pack is the ONLY program I have ever found that provides totally accurate figures, integrates for both of our businesses (the Finance side-First Fidelity and the Sales side-Hamilton Motors) while still providing separate Balance Sheets and Income and Expense Statements for each company, offers almost 24/7 support that is always prompt and professional, as well as knowledgable, offers customized upgrades and provides regular upgrades to all more than a dozen times a year. Deal Pack is very "user-friendly" and easy to learn. It is ideal for our businesses and has made my entire work experience much more enjoyable, efficient, and accurate. I highly recommend Deal Pack software to all in the business. I believe this is the best dealer-sales software in the automobile industry.

As with any new program, there is a "learning curve". Deal Pack is extremely "user-friendly" and easy to learn and teach to employees. When I was learning the program, I never had a problem getting good, solid support and answers. I can not really think of any true "Con" I have encountered. Every problem I have ever had (and there have been a few) was either resolved with a short telephone conversation, or a support team member "dialed into" my computer and fixed the problem themselves as I went back to work. You will LOVE this program.

We just added automatic SMS and had improvements right away from clients, now I have more time to take care some other things. Very happy.

I like how easy it is to work with the program, I love how if you have any questions you can call support and they are always there for you to help, super friendly and professional. Thank you, Abcoa you are all awesome!!

Everything is great, I like everything about Abcoa I have nothing bad to say or suggest .

Customer service staff are really on spot

I like is user friendly and easy to navigate

I wish the deliveries of data that is being used outside the system will be more accessible

Switched over to Dealpack because of the accounting features. Last program we had did not have accounting features built in which was more trouble than it was worth.

The customer service is extremely good. Always get a quick response and questions always answered if and when I have them.

Price is a good bit more than our last software system but given the fact we only need an accountant to come in once a month instead of on payroll it has paid for itself. Really no cons.

I love the customer service, they are always there when you need them and are able to quickly resolve your issues

The product is easy to use and its good for a small business

The ability to create the reports I would like to use

The product has robust features and has proven to be a very stable platform. Accounting integration has proven to be most valuable. Customer Service is out of this world and is the highlight of the product. Willingness to listen to and address our questions, as well perform customization where possible to meet our needs has been outstanding.

It took awhile to comfortably navigate through all the Deal Pack features. This product is extremely powerful and is consistently improving. The interface (look and feel) of the software lags a little behind its powerful functionality.

I LIKE USING THE HELP TOOL TO DISCOVER NEW REPORTS, OR HOW TO MAKE ADDITIONS/CHANGES/CORRECTIONS/UPDATES.

ONLINE CREDIT CARD PROCESSING / UNABLE TO PRINT A REPORT THAT PROVIDES INFORMATION FOR FAILED CAR PROCESSING. IT WOULD BE MUCH EASIER THAN GOING THROUGH AND SORTING FOR DECLINED PAYMENTS.

We have been using Deal Pack for close to 20 years. The biggest pros are easy to use and customer service is great.

I do not have anything negative to saw about Deal pack. Whenever I have ad an Issue they have been quick to solve it.