--- title: "AppFolio Property Manager Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of AppFolio Property Manager. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if AppFolio Property Manager is a good fit for you!" source_url: "https://www.softwareadvice.com/property/appfolio-property-manager-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Property Management Software](https://www.softwareadvice.com/property/rental-property-management-software-comparison/) / [AppFolio Property Manager](https://www.softwareadvice.com/property/appfolio-property-manager-profile/) / AppFolio Property Manager Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/property/appfolio-property-manager-profile/) Reviews [Alternatives](https://www.softwareadvice.com/property/appfolio-property-manager-profile/alternatives/) # AppFolio Property Manager User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 1,892 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.2/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 1,289 reviews (68%) - 4 stars: 414 reviews (22%) - 3 stars: 116 reviews (6%) - 2 stars: 36 reviews (2%) - 1 star: 37 reviews (2%) ### Most mentioned pros - AppFolio does a good job of bringing together many of the property management functions and can save a lot of time for everyday tasks. But there is still room for improvement in some areas, especially in support and some of the more complex workflows. - The only items I have truly valued over the prior software are the global search feature & the expiration date field for recurring JEs. - Appfolio is user friendly and what I enjoy the most is the option to edit so I never have to start completely over when I make a mistakes. ### Most mentioned cons - We had a lot of issues with the wrong charges, and it would take days for their service team to get back to us and then they were still unable to help with the problem. - Commercial real estate is not a priority to AppFolio, so I would not advise using it for commercial properties. - AppFolio's accounting doesn't sync well with other PM tools, and tasks require too many steps. ## AppFolio Property Manager customer reviews Showing reviews 1-25 of 1,892 (page 1). ### McIntire Kingstone - AppFolio Plus... - Overall rating: 5/5 - Reviewer: Laila Edelyn Villanueva D. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with AppFolio has been positive, especially from an operations and administrative perspective. It helps maintain consistency in how information is managed across properties and teams, which is very important when handling a high volume of updates, records, and daily tasks. Appfolio makes it easier to monitor processes, reduce errors, and keep workflows structured. While there are still areas where automation and efficiency could be improved, it remains a reliable system that supports both operational productivity and team coordination. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like it the most now is how easy it is to manage multiple tasks at the same time. Whether it’s reviewing tenants, updating property information, or checking statuses, everything is accessible and straightforward. It makes my daily work less stressful and more manageable. #### Cons I like the least is that some workflows/to-dos are not as streamlined as they could be. There are areas where automation could be improved to reduce manual work, especially when handling updates and tracking changes. I am manually assigning it to some users. --- ### Appfolio- make the switch !! - Overall rating: 5/5 - Reviewer: Jasmine H. - Verified reviewer: Yes - Industry: Public Relations and Communications - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered New lease, lease renewals with the offers piece of cake super easy super simple. Reversal of charges are also simple and easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Appfolio is user friendly and what I enjoy the most is the option to edit so I never have to start completely over when I make a mistakes. #### Cons I don’t like the customer service support process. Waiting for someone to email you or chat with you so that you can get support is annoying because they don’t get back to you right away. I’ve had to wait 24 hours. #### Reasons for switching to AppFolio Property Manager Cost and reliability. Appfolio is user friendly and the whole team can benefit from this change and the cost is feasible. --- ### Appfolio review - Overall rating: 4/5 - Reviewer: Mallory M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Appfolio has always been easy to navigate and generally bug free. Super user friendly and allows for ease of communication between residents and management. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Easy to access for both property management and residents. I appreciate the reporting history so you can see direct actions of staff. #### Cons It would be helpful to have a direct point of contact representative with the company. Sometimes you have a more complex issue you are facing and have to submit an inquiry first with AI. #### Reasons for switching to AppFolio Property Manager Not my call. --- ### AppFolio Transition - Overall rating: 3/5 - Reviewer: Raechelle L. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered During our time with AppFolio we were able to build a bigger portfolio, and it helped us to keep everything organized. Once we reached a large number of units it began to glitch our payments were messed up. We are thankful for our time with AppFolio, but it was time to move onto something that could hold our portfolio size. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros AppFolio is great for business growth. Although the bigger your portfolio gets the less ease of use. #### Cons The customer support is one thing that I will say is not up to par compared to most. We had a lot of issues with the wrong charges, and it would take days for their service team to get back to us and then they were still unable to help with the problem. --- ### Let apps work for you like appfolio - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Its been great. I have had a few issues but they were cleared up in a timly manner. And anything i wanted to change with the app was also done so by the company. What more can you ask for honestly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What isnt there to like about appfolio property management. From the tenant and lease management. Which has everything right at your fingertips. To customer support and payment management. Its make it so easy to see what is getting done and how quickly its getting done. The onboarding process is very simple and if you ever need help. All you have to do is pick up the phone and they are right there. The low cost upfront makes it so worth every penny spent. #### Cons I dont think there is anything that i dont like about it. And honestly i dont think there is anyone that will say differently. #### Reasons for choosing AppFolio Property Manager The price is insance for tiger one. I was sent a trail from china and it locked up wveeything snd tried to drain the business account. Never downlaod them ever. #### Reasons for switching to AppFolio Property Manager Because it was awful. Similar to how all the other apps out there are except for appfiolo. --- ### Not Recommended - Overall rating: 1/5 - Reviewer: Kate L. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Challenging at best. This software is not as sophisticated as they claim. A lot of features were copied from older software products & do need improvement. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The only items I have truly valued over the prior software are the global search feature & the expiration date field for recurring JEs. #### Cons Support has been awful. The company was guaranteed a 2 hour response time if AppFolio Plus was purchased; the average response time is more like 2 days. Due to issues with the bank, the change was delayed in AppFolio & AF's response only made it worse. We needed their assistance with a bank change for 25 accounts & were given 3 different sets of instructions over a 3 week period. There are sometimes improvements that are helpful, but they usually take far too much time for the client to set up, especially for an understaffed company. Commercial real estate is not a priority to AppFolio, so I would not advise using it for commercial properties. #### Reasons for switching to AppFolio Property Manager I did not make the switch. The owner of the company decided to make the switch to AppFolio. --- ### Bad experience, be very careful, ask to try out the tech support - Overall rating: 1/5 - Reviewer: Mike B. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered We came over from Rent Manager, where the tech support was superior. We could reach a live person to answer our questions for a project we were working on, Appfolio herds you into a AI chat que, then you can request to online chat with a tech support person that usually refers you to an article or the academy, then if you need further assistance you can request a call, but that gets scheduled out 2-4 days...not kidding... so if you are working on a project don't expect to complete the task anytime soon. The tech support is about as fast as mailing letters to each other. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Tenant communication system, work order system is ok. Thats about it for the highlights. Wish there was more #### Cons The tech support is very, very poor. We are a small business, and this experience has been incredibly bad. The accounting system is clunky and needs constant work arounds #### Reasons for choosing AppFolio Property Manager Buildium and Appfolio seemed even, Appfolio gave us 1 year free. #### Reasons for switching to AppFolio Property Manager Looking for more app-based system with tenant communication --- ### Worst customer service - Overall rating: 1/5 - Reviewer: joseph a. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Bad switched to rent manager because i couldn't take it any more. They are not responsive and its very annoying software to use #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The software is relatively user friendly. And fuctions decently for residential property manegement. #### Cons horrible customer service. They will not answer the phone. They will take a least a day to answer and email. The chat is basically an ai bot. They raise prices every year #### Reasons for switching to AppFolio Property Manager appfolio was not so functional and charged extra for everything. bad customer service --- ### Affolio Has Horrible Customer Service - Overall rating: 1/5 - Reviewer: John V. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Shortly after signing up with Appfolio, I quickly discovered that there is very little to no support. I emailed and called numerous times with no responses. I would not recommend Appfolio to anyone. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Worst customer service ever. Nothing I like. They may have a good software, but crappy service and follow up. #### Cons Customer service is not existent. Pretty sad that after numerous calls and emails asking for a phone call back to discuss my account, no one call back. Run from this company if you require help. #### Reasons for switching to AppFolio Property Manager Growth. But it turns out that Buildium is way better. Customer service is amazing. --- ### The Worst Customer Service I have ever encountered!! - Overall rating: 1/5 - Reviewer: Pamela K. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered It has been terrible. They do not answer your questions. They send you to AI for an answer. This weekend they took away the ability to schedule a call. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Not a single thing. You cant see ledgers. You have to pull up a report. You cant see what has been deposited. Another report.... #### Cons We have just started using Appfolio. It has been a complete nightmare. Appfolio has removed their customer support. You can not speak with a human anymore. They are now AI based and what ever you ask they respond with an article. We have had trouble every step of the way and when we do get an email from someone for something random, we try to ask a question and they refer us to AI. There has not been any training for our staff. We are so frustrated after a month of use I am considering changing software again after 1 month. #### Reasons for switching to AppFolio Property Manager Onboarding new agents and owners. This was supposed to be better --- ### Poor Multi-Family Experience - Overall rating: 2/5 - Reviewer: Scott S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered I first used AppFolio as a Single-Family property manager. I had not used AppFolio for 6 years, and when I used it again, it was as a multi-family property manager. The experiences as a customer for each of these asset types was drastically different. AppFolio has also been difficult to work with on solutions that we expect with our management software. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Tailored well for single family property management. #### Cons Not built for multi-family needs. No process at all for historical data. Implemenation of products has been poor. #### Reasons for choosing AppFolio Property Manager Contract requirements with AppFolio that were not ideal for the business, but was the only option to avoid duplicate fees. #### Reasons for switching to AppFolio Property Manager Contract requirements with AppFolio that were not ideal for the business, but was the only option to avoid duplicate fees. --- ### Run away from Appfolio - Overall rating: 1/5 - Reviewer: Ari W. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Worst software I have ever experienced. I am sad to find out they are next to my Alma Mater. I hope no one from SB wants to work there. My experience is I am trying to cancel and even that has become an epic journey. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros None there is nothing positive I can say about AppFolio and that should tell you something. Use a pen and paper is easier and more efficient than their software. #### Cons Everything...Zero support, horrible interface, useless AI. If you want to talk to a human it'll take you about a week (if they even call at all) and you get a whole 15 minutes with them #### Reasons for choosing AppFolio Property Manager They have a good sales pitch...that is probably the only thing good about them I can say. --- ### Best Property Manager Software I've used in over 22years! - Overall rating: 4/5 - Reviewer: Sheryl M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have had nothing but a great experience with AppFolio. I love the fact that it does everything and that it gets better every single week. I love the functionality of it, that you can send text messages to your residents and get immediate responses back probably 90% of the time, I love the fact that it auto populates all you forms for you. I love that most tenants pay rent online so there are hardly any checks to deposit each month. we can send group messages to an entire unit at the same time either via email or text message. I have never felt lost and there is nothing that I cant figure out how to do on my own. The help section is amazing and there is also a forum where you can also get help from other users. I am so glad my company started using AppFolio. There is so much more that I could tell you about that AppFolio does, be glad there is a limit on how much information I can give you!! It is really great software hands down. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love AppFolio, it does everything all together in one place, no need to have multiple programs because AppFolio has everything you need to be organized and professional. You can basically go paperless using this software. It is very easy to learn, there is self help that walks you through things if you forget or need to learn how to do something. They are always adding new things and making AppFolio better. Our company is actually one of there testers so we get the new updates to try before they are even released. AppFolio takes you through the leasing process from start to finish and takes care of everything in between. Your company can upload all the forms you could possibly need as templates (applications, leases, notices, letters, renewals, terminations and you can also make your own letters to add as templates.) All forms auto populate and give you the ability to edit as needed to fit the tenant(s) you are sending to. Everything between you and the tenant can be completed online such as applications, leases, changes in terms, addendums, lease assumptions and more. Tenants and managers are able to sign forms digitally which is great. When everyone has completed signing it automatically send a copy of the signed document to each resident and the property manager. Rent can be paid online, maintenance requests are done online. Keeps all your records in one place. I have never used a better software product and I have been in this business for 22+ years. #### Cons This is a hard one because AppFolio since it started has listened to its users and just about everything we've asked for to make our jobs more efficient and easier they have made happen. There is literally one thing that comes to mind that I wish was different. When you print something from AppFolio you click to print to PDF then it opens a PDF copy of what you are trying to print, then on the PDF you go to file, print, then your printer opens up and you hit print again. to me its a lot of steps just to print something. But if you look at all the pros in this software having to click 4 times to print something is really nothing! (me being lazy or in a hurry) Who knows, one of these days I might come to work and they'll have changed it and it will print with one click! #### Reasons for switching to AppFolio Property Manager Because we were sold on the endless capabilities of AppFolio. Yardi was hard, it was impossible to go paperless with Yardi. we used several different programs because Yardi didn't have the capabilities of doing 100% of everything. We had Yardi for the property managers, another program with our forms, another program to run our maintenance requests and maintenance billing, there were no online forms and electronic signatures. It just had no functionality. No group text messaging (in fact no text messaging period) no group emails. Advertising and Marketing was done through multiple programs or manually. It doesn't even compare to the capabilities of AppFolio. --- ### Great Initially but Caters to Larger Companies Now - Overall rating: 4/5 - Reviewer: James L. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been generally positive however I wish they would offer the same features and services to all of their clients regardless of their portfolio size. If you already have the technology available and a cost structure in place to offer these services, I don't see how portfolio size matters. Overall, it's a good product but they're starting to nickel and dime customers for services previously included in the monthly subscription prices. They're also releasing a lot of cool new tools such as the artificial intelligence assistance however you should verify that you're going to be able to access all of the tools you want to before signing up as you might discover that you don't meet their minimum portfolio size to take advantage of such features. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I love how easy it is to use and that it's got everything integrated from inspections to maintenance to accounting to contract management. It also posts my listings to a bunch of websites automatically. #### Cons It was initially a perfect fit for our company. We wanted our website and property management software integrated and we loved the features such as the tenant portal etc. In the past couple of years, it seems that they are gearing themselves more toward large companies (1000+ units) as they are only making certain features available to their larger clients (i.e. Lisa AI / artificial intelligence secretary) despite having the technology already to accommodate all clients regardless of company size. Additionally, we paid a lofty website setup fee when we originally enrolled in the software in 2014. They charge anywhere from $1000-5000 to redesign the website and as of March 2021, they are forcing everyone to migrate their website over to a new design and imposing a monthly fee to host the website in addition the the regular monthly fee. #### Reasons for choosing AppFolio Property Manager Because it was a better value for the money and seemed more user-friendly. #### Reasons for switching to AppFolio Property Manager We wanted something more integrated and that allowed more than one user at a time. --- ### Using AppFolio for property management - Overall rating: 5/5 - Reviewer: Jessica M. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been very pleased with AppFolio. For several years we have used it as its minimum abilities but more recently discovered it has many other features that make managing properties easier and more efficient. The online training articles are very helpful and most of the time answer all of our questions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software was easy to use. I started using it without any training but because I was familiar with several pother software programs was able to navigate through pretty easily. It's intuitive and user friendly. The self help articles are also very handy and most of the time answer my questions. #### Cons There is a minimum number of units we had to maintain in oder to begin using AppFolio. And a minimum monthly amount to spend. For serval years we had to pay for more than we needed to meet this minimum amount monthly. Because we bill our properties back per unit, our company had to incur the additional expense until we were large enough. #### Reasons for choosing AppFolio Property Manager The pricing was better. Also, RealPage does not allow you to directly send ACH payments to owners. You have to download an ACH file and send it to your bank. This requires additional work for us. #### Reasons for switching to AppFolio Property Manager AppFolio offered more reporting and features and property owners we were pursuing as clients were already familiar with AppFolio. --- ### Great program! - Overall rating: 5/5 - Reviewer: Kari G. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I think it’s great and couldn’t imagine a more powerful, easy to use application. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s very user friendly and the new AI help options are very useful #### Cons I wish there were more report options available in regards to separating out certain details for tenants to see all properties that have tenants with certain criteria. --- ### Great app! - Overall rating: 5/5 - Reviewer: Courtney B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use this each month to make my monthly rent payment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I personally use this at my place of residence and it's very useful in getting my rent paid. #### Cons Not any dislikes regarding this app, I like it. --- ### User friendly app perfect for landlords - Overall rating: 5/5 - Reviewer: Michael W. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The ease of use for AppFolio is second to none. From an end user standpoint this was very user friendly. #### Cons AppFolio sometimes didn’t show the documents needed through the application. --- ### Renters Review of AppFolio - Overall rating: 5/5 - Reviewer: Leah L. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My apartment complex uses AppFolio to pay rent and supply tenants with required documents. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All of my lease documents are located in one place. I also like how you have the ability to communicate with your land lord and submit maintenance requests through the app. #### Cons It will automatically set payment to whatever card you have linked to the account. Paying rent with a card comes with fees. They do have to option to link bank account but just make sure to double check which option is selected before proceeding with payment. --- ### Nice Software - Overall rating: 5/5 - Reviewer: Robert P. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Very good software, keeps me on top of everything #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Convenient software for both leasing and some accounting #### Cons Easy to use, good options for Tenants to pay and to keep their account in check --- ### Easy and Uncomplicated - Overall rating: 5/5 - Reviewer: Elizabeth J. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered I have had a great experience and happy that my company chooses to use AppFolio. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like how everything that I need is one platform. I don’t have to have another software running to complete my job duties. I can find car information, pet information, make letters, send mass emails, send emails to certain unit types and more. #### Cons I wish I could text certain units by the unit groups like you can with the emails. Let’s face it; most people will ignore an email but they will read that text. Emails get lost in the daily shuffle. Another improvement I recommend is a drop down to select if a pet is an ESA or Service Animal so you can go into reports and just pull it right up. --- ### User Friendly - Overall rating: 5/5 - Reviewer: Melanie V. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it is a pretty good program. It is user friendly and keeps track of all the things you it too. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I liked the leasing area as it tracks just about everything inluding Insurance for the tenants. #### Cons Customer Service is not readily available. Your problems have to wait usually and they do not have every situation in their help files. #### Reasons for switching to AppFolio Property Manager Needed something that helped more with the leasing. --- ### Property Management Made Easy! - Overall rating: 5/5 - Reviewer: Dawn D. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered I am very happy with Appfolio. It makes property management easy. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Appfolio is a very straight forward property management software program. It is very user friendly. It can be customized to fit your property or portfolio management needs. It covers all areas of property management from advertising, applications, screening, leases, work orders, A/R, A/P, vendors, tenants, reports, surveys, and so much more. It is easy to integrate your old system to Appfolio. #### Cons I don't have really anything to bad to say about Appfolio. I do wish that once Appfolio assigns a deposit number to a bank deposit that it doesn't allow that number to be assigned to another use in the company before the deposit is completed. Clicking on complete deposit button is the last step in making my deposits. So if there are any mistakes it is easier and there are less steps involved to correct it. #### Reasons for switching to AppFolio Property Manager change in management companies --- ### AppFolio Review - Overall rating: 4/5 - Reviewer: Matt p. - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered AppFolio is a wonderful software overall. We just need the ability to create custom workflows, procedures, activities, inspections. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Online rent pay, online Leasing, integrated accounting, integrated website, the ability to broadcast to multiple third party websites during Leasing, automatic applicant and tenant notifications when scheduling a showing. #### Cons Need customizable project management checklists. We systematize everything. We create workflows and procedures for everything so we do things the same way every time. A perfect example for this would be during move in / move out. There are 20 steps that must be completed every time a tenant moves in and moves out. We have these steps written down in Excel. But Excel checklist is not a shared list so we have no idea when things are completed. We work in different locations. We would have better communication if there was a live custom checklist that we could create and use under a couple different workflows in af. It would be ideal to have "add custom workflow" as a drop down during certain processes. For example during the "initiate move out" process. On page 1 of the move out process, we could then choose which checklist to use. Better yet in the checklist it would ask if you want that to be included every time one of the following processes occur. That's perfect. Then the users have no choice but to complete each task in the workflow. That checklist would be integrated with the pertinent users desktop as open activities. you can have 5 different users are assigned to specific tasks in the checklist and the ability to set deadlines per task. And when there are multiple users, each user only has authority to check off the tasks they were assigned to. Then it would date and time stamp each completed tasks in the checklist ss completed. Of course we would need the ability to assign tasks between users in the event a user is out or an available at this time. Examples of some recurring tasks that we do during every move out are: post home for online install for rent sign, clean carpets, Janitorial, etc. AF should add custom user titles per property or per Property Group. This way you can click to assign who's the maintenance supervisor, maintenance tech, property manager, on-site manager, janitor. That information would then be accessible in letters and in this case when assigning tasks. For example clean carpets always goes to that user title, etc. As the move in move out deadline approaches, everyone involved in the checklist workflow can view exactly what stage the progress is at. And alerts could go out if someone misses their deadline. One other nice feature would be that if we make a task required then the subsequent task cannot be checked off until the preceding task has been checked off. So move in move out is one example where this would come in handy. Eviction would be another time. And this would be extremely helpful for remodeling... perfect example is never install flooring before the interior is painted. Inspections need help as well. We don't use inspections in af because of this. Once an inspection is completed any user can delete it. It needs to be non-modifiable once completed. Also, we should have multiple types of inspections. In particular, one for move in move out that would have two columns one for move-in condition and one column for move out condition. Then we can compare condition when the tenant moves out against the info they completed when they moved in. Further, this should be integrated into the tenant portal so the tenant can complete the inspection themselves as they walk through the home. A copy can go to the property manager who can then agree or disagree with each of the findings. Then a copy of the inspection would be made available in a PDF format for the tenant in there tenant portal just like a copy of the lease is available. Lastly, currently we can only add photos to an inspection when an item needs repair. That's not the case. Just because damage exists does not mean that we will make repairs but we do need to document the condition in most cases. An example would be scratches on a stainless steel refrigerator door. We may note that they exist just so that we know the new tenant is not responsible for the damage but the scratches aren't bad enough to Warrant purchasing a new refrigerator. It would be nice to have a box to check to automatically send digital birthday cards to all tenants, vendors, etc. And if people want to go old school, you could make this a profit Center for AF. Where you have a subsidiary or partner printing company that will send holiday cards and birthday cards at the appropriate times if we enable that feature period then all the data is pulled directly from the tenant profiles so they get their birthday cards on time. #### Vendor response Dear Matt, thanks for sharing so much detailed feedback with us! We love hearing from our customers and will definitely share your thoughts with our teams. We hope that as you spend more time with AppFolio you will be able to realize the full value of our program for your business and find new success! Replied June 2017 --- ### Overall Fantastic Software that is always adding features! - Overall rating: 5/5 - Reviewer: Tyler K. - Industry: Commercial Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The updates and the "what's new" feature are great, this software keeps evolving along with our business. Ability to mass-email or mass-text a property is great, and all the recording-keeping is great for peace of mind. Can't possibly imagine doing business without the organization of AppFolio. Universal Search is great, fast, and efficient. The mobile app is great. #### Cons The customer support can take a while, as in, there is no direct call option. Submitting a support request and waiting is fine most of the time, but having an "emergency" option would be great. Lack of specific rules for rent controlled areas. For example, Oakland and Berkeley have different rules for rent control and we have to constantly edit the auto-populate letter. It would be fantastic to have the option to have the option to have a different auto-populate letter for each property. Each City requires different things to be referenced. Charges are often auto-generated in the middle of the night when you manually onboard new tenants. For good record keeping, it's helpful to record when a rent charge started so we know accurate historical data and another way to know when tenants are eligible for a rent increases. But when we do this the system creates a charge for the current month in the middle of the night, which has to be manually reversed. The flow from application to move-in is very impressive, but AppFolio isn't as smooth when you take over management of a property that already has tenants, which is almost always the case. We've received some negative feedback from the call center, including a time where a tenant called to complain about the door being on the wrong side on a new fridge. The tenant said a female employee laughed at him. Personally I think this is hilarious, and there is a part of me that is glad she laughed at him, but it just made matters worse. Also the occasional complaint about not being able to get through to someone. There are requested features that seem reasonable and have a lot of support in the online community, but they don't happen, or at least not right away. I suppose you don't want to spoil us, but things like "weekly recurring work orders" and being able to toggle "payments required in full" for individual tenants seem like things that happen. Ultimately these are good things b/c I assume they will happen, but almost having the feature is painful. Electronic Payment requires a cell phone. This is kind of strange and would love to be able to just submit payment without the phone. #### Vendor response Dear Tyler, Thank you for providing your honest feedback. If you are ever experiencing an urgent issue, you can add this to the subject of your support request and we will try our best to facilitate your urgent needs. We are constantly seeking to improve our product and support offerings and I have forwarded your product feedback to all of the appropriate teams for review. They will also reach out to you if they need more information. We appreciate your interaction with our user community as we continue to implement new features from our Product Suggestion Board! We look forward to our continued partnership! Replied February 2018 ## More reviews [Next reviews](https://www.softwareadvice.com/property/appfolio-property-manager-profile/reviews/?page=2) --- AppFolio Property Manager Reviews, Pros and Cons - 2026 Software Advice