--- title: "AppFolio Property Manager Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of AppFolio Property Manager. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if AppFolio Property Manager is a good fit for you!" source_url: "https://www.softwareadvice.com/property/appfolio-property-manager-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Property Management Software](https://www.softwareadvice.com/property/rental-property-management-software-comparison/) / [AppFolio Property Manager](https://www.softwareadvice.com/property/appfolio-property-manager-profile/) / AppFolio Property Manager Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/property/appfolio-property-manager-profile/) Reviews [Alternatives](https://www.softwareadvice.com/property/appfolio-property-manager-profile/alternatives/) # AppFolio Property Manager User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 1,891 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.3/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 1,289 reviews (68%) - 4 stars: 414 reviews (22%) - 3 stars: 115 reviews (6%) - 2 stars: 36 reviews (2%) - 1 star: 37 reviews (2%) ### Most mentioned pros - The only items I have truly valued over the prior software are the global search feature & the expiration date field for recurring JEs. - It does a good job of storing our HOA's historical records as we conduct business throughout the busy year. - Appfolio is user friendly and what I enjoy the most is the option to edit so I never have to start completely over when I make a mistakes. ### Most mentioned cons - Very basic looking and I cant seem to get emails from it , like setting reminders if that is even a feature. - AppFolio suddenly stopped allowing us to accept credit card payments from tenants without any prior notice or explanation. - Commercial real estate is not a priority to AppFolio, so I would not advise using it for commercial properties. ## AppFolio Property Manager customer reviews Showing reviews 1-25 of 1,891 (page 1). ### McIntire Kingstone - AppFolio Plus... - Overall rating: 5/5 - Reviewer: Laila Edelyn Villanueva D. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with AppFolio has been positive, especially from an operations and administrative perspective. It helps maintain consistency in how information is managed across properties and teams, which is very important when handling a high volume of updates, records, and daily tasks. Appfolio makes it easier to monitor processes, reduce errors, and keep workflows structured. While there are still areas where automation and efficiency could be improved, it remains a reliable system that supports both operational productivity and team coordination. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like it the most now is how easy it is to manage multiple tasks at the same time. Whether it’s reviewing tenants, updating property information, or checking statuses, everything is accessible and straightforward. It makes my daily work less stressful and more manageable. #### Cons I like the least is that some workflows/to-dos are not as streamlined as they could be. There are areas where automation could be improved to reduce manual work, especially when handling updates and tracking changes. I am manually assigning it to some users. --- ### Appfolio- make the switch !! - Overall rating: 5/5 - Reviewer: Jasmine H. - Verified reviewer: Yes - Industry: Public Relations and Communications - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered New lease, lease renewals with the offers piece of cake super easy super simple. Reversal of charges are also simple and easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Appfolio is user friendly and what I enjoy the most is the option to edit so I never have to start completely over when I make a mistakes. #### Cons I don’t like the customer service support process. Waiting for someone to email you or chat with you so that you can get support is annoying because they don’t get back to you right away. I’ve had to wait 24 hours. #### Reasons for switching to AppFolio Property Manager Cost and reliability. Appfolio is user friendly and the whole team can benefit from this change and the cost is feasible. --- ### Appfolio review - Overall rating: 4/5 - Reviewer: Mallory M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Appfolio has always been easy to navigate and generally bug free. Super user friendly and allows for ease of communication between residents and management. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Easy to access for both property management and residents. I appreciate the reporting history so you can see direct actions of staff. #### Cons It would be helpful to have a direct point of contact representative with the company. Sometimes you have a more complex issue you are facing and have to submit an inquiry first with AI. #### Reasons for switching to AppFolio Property Manager Not my call. --- ### Property management gold - Overall rating: 5/5 - Reviewer: Mallory T. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered My experience was great. There was no struggle with learning that system and I had such an easy time getting it to work #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I worked for property management for a short period of time and had no experience, this was such an easy to use system I picked it up quickly. It is great because everything you need can be integrated, rent payments, work orders, user profiles and more. #### Cons I cannot think of any cons. I am hoping it got better with age instead of diminishing but it truly is a great system that anyone can learn. --- ### Let apps work for you like appfolio - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Its been great. I have had a few issues but they were cleared up in a timly manner. And anything i wanted to change with the app was also done so by the company. What more can you ask for honestly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What isnt there to like about appfolio property management. From the tenant and lease management. Which has everything right at your fingertips. To customer support and payment management. Its make it so easy to see what is getting done and how quickly its getting done. The onboarding process is very simple and if you ever need help. All you have to do is pick up the phone and they are right there. The low cost upfront makes it so worth every penny spent. #### Cons I dont think there is anything that i dont like about it. And honestly i dont think there is anyone that will say differently. #### Reasons for choosing AppFolio Property Manager The price is insance for tiger one. I was sent a trail from china and it locked up wveeything snd tried to drain the business account. Never downlaod them ever. #### Reasons for switching to AppFolio Property Manager Because it was awful. Similar to how all the other apps out there are except for appfiolo. --- ### Not Recommended - Overall rating: 1/5 - Reviewer: Kate L. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Challenging at best. This software is not as sophisticated as they claim. A lot of features were copied from older software products & do need improvement. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The only items I have truly valued over the prior software are the global search feature & the expiration date field for recurring JEs. #### Cons Support has been awful. The company was guaranteed a 2 hour response time if AppFolio Plus was purchased; the average response time is more like 2 days. Due to issues with the bank, the change was delayed in AppFolio & AF's response only made it worse. We needed their assistance with a bank change for 25 accounts & were given 3 different sets of instructions over a 3 week period. There are sometimes improvements that are helpful, but they usually take far too much time for the client to set up, especially for an understaffed company. Commercial real estate is not a priority to AppFolio, so I would not advise using it for commercial properties. #### Reasons for switching to AppFolio Property Manager I did not make the switch. The owner of the company decided to make the switch to AppFolio. --- ### Bad experience, be very careful, ask to try out the tech support - Overall rating: 1/5 - Reviewer: Mike B. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered We came over from Rent Manager, where the tech support was superior. We could reach a live person to answer our questions for a project we were working on, Appfolio herds you into a AI chat que, then you can request to online chat with a tech support person that usually refers you to an article or the academy, then if you need further assistance you can request a call, but that gets scheduled out 2-4 days...not kidding... so if you are working on a project don't expect to complete the task anytime soon. The tech support is about as fast as mailing letters to each other. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Tenant communication system, work order system is ok. Thats about it for the highlights. Wish there was more #### Cons The tech support is very, very poor. We are a small business, and this experience has been incredibly bad. The accounting system is clunky and needs constant work arounds #### Reasons for choosing AppFolio Property Manager Buildium and Appfolio seemed even, Appfolio gave us 1 year free. #### Reasons for switching to AppFolio Property Manager Looking for more app-based system with tenant communication --- ### Worst customer service - Overall rating: 1/5 - Reviewer: joseph a. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Bad switched to rent manager because i couldn't take it any more. They are not responsive and its very annoying software to use #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The software is relatively user friendly. And fuctions decently for residential property manegement. #### Cons horrible customer service. They will not answer the phone. They will take a least a day to answer and email. The chat is basically an ai bot. They raise prices every year #### Reasons for switching to AppFolio Property Manager appfolio was not so functional and charged extra for everything. bad customer service --- ### Affolio Has Horrible Customer Service - Overall rating: 1/5 - Reviewer: John V. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Shortly after signing up with Appfolio, I quickly discovered that there is very little to no support. I emailed and called numerous times with no responses. I would not recommend Appfolio to anyone. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Worst customer service ever. Nothing I like. They may have a good software, but crappy service and follow up. #### Cons Customer service is not existent. Pretty sad that after numerous calls and emails asking for a phone call back to discuss my account, no one call back. Run from this company if you require help. #### Reasons for switching to AppFolio Property Manager Growth. But it turns out that Buildium is way better. Customer service is amazing. --- ### Appfolio for SFR - Overall rating: 5/5 - Reviewer: Jordan C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Overall Appfolio really does make it simple, the platform is user friendly, and the support is great. If I don't know how to do something very specific, their system provides support to teach me, and if it doesn't, they have reps who can help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Appfolio makes management of our SFR portfolio simple and efficient. It gives us all the tools to provide a successful rental experience from lead to move out. It even tracks after move out things like turns and then marketing a home. #### Cons Appfolio doesn't have many cons but for improvement purposes I would say, more automation would be great. In this day and age things like delinquency and lead management should be automated, and many other services are doing that. Their new product LISA does handle lead management but we haven't had a chance to test it out yet. #### Reasons for choosing AppFolio Property Manager The ease of use, and the ability to simplify the process for our team. #### Reasons for switching to AppFolio Property Manager Started a new position elsewhere. They were using appfolio, and I like it better. --- ### Run away from Appfolio - Overall rating: 1/5 - Reviewer: Ari W. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Worst software I have ever experienced. I am sad to find out they are next to my Alma Mater. I hope no one from SB wants to work there. My experience is I am trying to cancel and even that has become an epic journey. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros None there is nothing positive I can say about AppFolio and that should tell you something. Use a pen and paper is easier and more efficient than their software. #### Cons Everything...Zero support, horrible interface, useless AI. If you want to talk to a human it'll take you about a week (if they even call at all) and you get a whole 15 minutes with them #### Reasons for choosing AppFolio Property Manager They have a good sales pitch...that is probably the only thing good about them I can say. --- ### Great for your property management office - Overall rating: 5/5 - Reviewer: NiKiya B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to read landlord statements, able to accept electronic payments, and vendor management as well as processing work orders. #### Cons No complaints, my landlords preferred this software over our original one. #### Reasons for switching to AppFolio Property Manager We wanted a more streamlined process to better assist our customers --- ### AppFolio is the Apple of Prop Management Software - Overall rating: 5/5 - Reviewer: Mike K. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In general this is the best property management software on the market if you have a portfolio of 100 to about 1500 homes. Any smaller than that there might be simpler solutions that you could use in any larger than that you might need some customization that could be a little bit tricky to do an app folio. Before that midsize property manager this is the perfect product to really streamline your systems and give your residence and owners a great experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros AppFolio simply works. Or should I say that it works simply. Whenever you're purchasing software the folks that are in charge of selling it will always tell you all the things that it can do. If I lined up at folio side by side next to various other property management software that I've used they all would check the boxes of doing all the things that you need them to do. However from using many of the different providers and have folio I can tell you that when our team turned on that folio it was far less training because everything just simply made sense. The screens look nice the reports made sense the dashboards made sense the flows were simple and easy to understand. It's very difficult to understand this type of nuance when buying software so I can only tell you that our experience was extremely smooth and running this especially when compared to using the competitors that we had done previously. #### Cons Personally I find some of the accounting functionality to be a little bit challenging but that could be simply a part of me not being an accountant. #### Reasons for choosing AppFolio Property Manager We use building them and it is a simple product that might work well if you have less than 100 homes but as you start to advance beyond that the flows and systems are simply not disadvanced is that folio and it's simply not as easy to use. #### Reasons for switching to AppFolio Property Manager Hopefully it was simply the best option for the amount of homes that we had. --- ### Nickel and Dime - Overall rating: 4/5 - Reviewer: Tucker H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros See Cons.... the cons outway the pros at this point with such a large increase in price. #### Cons Changing the free eCheck to a cost for the tenant or the property management company is truly ridiculous. First, all of our leases say the echeck is free, so you have sort of backed us into a corner with us paying for the service. Also, with POA's also included in this unit count, I will have to pay $500 a month, for a service that is only used ONCE a year. That is $6,000 a year, so 500 units can pay ONCE on online. This is just crazy!! This is going to reduce the compliance for online payments and bring more checks, money orders, and cash in the office if we don't provide the service. Truly ridiculous. This is going to be about a 45% increase in my cost to use AF.. with a 30 days notice. truly bad business. looking for new software. #### Reasons for switching to AppFolio Property Manager Liked the options of AF, but looking for something else now.. This cost increase is crazy. --- ### This program does it all! - Overall rating: 5/5 - Reviewer: Robyn D. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I used quickbooks and Peachtree in the past, and they don't even compare to this one!! This one has freed up so much space on my devices too, because I don't need 5 programs anymore, this ONE does it all, and for much cheaper. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that I've been able to stop paying separately for postage machines, for label makers, credit and background checking, and a few others.. This one program has taken the place of 5 programs I've had to use in the past. And it's so much cheaper then paying for 5 others and their monthly fees.. #### Cons I haven't found any cons about this program. I really can't say enough good things about it. Don't stay on the fence about this one, you'll be so glad you tried it out #### Reasons for switching to AppFolio Property Manager Because the other programs only did some tasks, and I ended up needing 5 programs in order to keep everyrhing under control.. this one does it all from this one program, and it's helped a whole lot. #### Vendor response Hi Robyn, we are so thrilled to see that you are enjoying AppFolio! Thank you so much for your review we greatly appreciate it. Replied January 2023 --- ### A must-have for any property management company - Overall rating: 5/5 - Reviewer: Sean S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. AppFolio has been great overall. The product does have a steep learning curve. It took at least 6 months for our whole team to get comfortable using the software, but once they bought into it, it has completely transformed the way we do business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Online rent payments, online maintenance requests, customizable reports, robust accounting features, dedicated support team, software is constantly evolving. #### Cons eCheck payments being returned as NSF when they shouldn't be, credit card payments are able to be cancelled months later after we've already given the money to the owner, owners aren't able to sign leases through their portal, steep learning curve. #### Reasons for choosing AppFolio Property Manager I read a lot of reviews for various property management software solutions, and most of them pointed to AppFolio as being the best one. It might not be the cheapest one, but in my opinion it is well-worth the investment. #### Reasons for switching to AppFolio Property Manager We used QuickBooks prior to getting AppFolio. As a property database, QuickBooks was highly limited. The accounting features in QuickBooks are fine, but we were overwhelmed with the amount of rent checks we had to handle every month. And QuickBooks does not help at all with keeping track of work orders. As the size of our staff and the size of our portfolio both started to grow, it soon became evident that we needed a software solution that was specifically designed for property managers, rather than a generalized business software like QuickBooks. --- ### Appfolio Review - Overall rating: 5/5 - Reviewer: Mackenzie W. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Awesome, it is easy to use, report, and send to tenants #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am able to use this easily to guide my tenants #### Cons There is nothing that I dislike about Appfolio --- ### User friendly app perfect for landlords - Overall rating: 5/5 - Reviewer: Michael W. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The ease of use for AppFolio is second to none. From an end user standpoint this was very user friendly. #### Cons AppFolio sometimes didn’t show the documents needed through the application. --- ### Renters Review of AppFolio - Overall rating: 5/5 - Reviewer: Leah L. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My apartment complex uses AppFolio to pay rent and supply tenants with required documents. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All of my lease documents are located in one place. I also like how you have the ability to communicate with your land lord and submit maintenance requests through the app. #### Cons It will automatically set payment to whatever card you have linked to the account. Paying rent with a card comes with fees. They do have to option to link bank account but just make sure to double check which option is selected before proceeding with payment. --- ### Nice Software - Overall rating: 5/5 - Reviewer: Robert P. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Very good software, keeps me on top of everything #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Convenient software for both leasing and some accounting #### Cons Easy to use, good options for Tenants to pay and to keep their account in check --- ### I don't know what I'd do without this software! - Overall rating: 5/5 - Reviewer: Julia N. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that Appfolio is so user friendly! It is a streamlined process for workflow. The smart bill entry is a game changer! We have used Appfolio for years, and we love it! It continues to grow and add features that are huge benefits to us! I love that it is an online based software so I can work from wherever I am! #### Cons Rent can only be processed on a monthly basis and we have to run ours weekly, so we have to do some of that by hand. --- ### Easy and Uncomplicated - Overall rating: 5/5 - Reviewer: Elizabeth J. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered I have had a great experience and happy that my company chooses to use AppFolio. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like how everything that I need is one platform. I don’t have to have another software running to complete my job duties. I can find car information, pet information, make letters, send mass emails, send emails to certain unit types and more. #### Cons I wish I could text certain units by the unit groups like you can with the emails. Let’s face it; most people will ignore an email but they will read that text. Emails get lost in the daily shuffle. Another improvement I recommend is a drop down to select if a pet is an ESA or Service Animal so you can go into reports and just pull it right up. --- ### Great product overall! Highly recommend! - Overall rating: 5/5 - Reviewer: Janee M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I am very satisfied with AppFolio Property Manager. We run a tight organization and I attribute much to this software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This software keeps me organized and on top of managing a large inventory of properties and clients. -It has a strong financial reporting side that encompasses everything necessary to operate and deliver to owners as well as tenants. -We receive great feedback from the tenants as this software provides a very seamless experience from application process all the way through move outs. -User friendly, easy to navigate. -Reports to Experian credit bureau and now RentBureau. -I also love that on the property page, tenant page, owner page we can add activity reminders. -The options of reports are great and the customization of them are endless. -Owners, tenants, vendors all have portals to work in giving them access to their information/accounts. -AppFolio is always working to improve features and add new services that could benefit property management companies. -Newer feature is an app for tenants to use to pay online and schedule maintenance. Love it! Many pros. You won't be disappointed. #### Cons Overall, I don't have many cons and really had to think up what our biggest frustrations are with the software. Not bad if this is all I could come up with. We work around it because overall we are very satisfied with the product. -Small improvements that need to be made based on user experiences are seemingly overlooked as not important. Example, you can now email tenants/owners from their page. If the email does not go through there is no notification so we are unaware that tenants/owners did not receive our communication. So for now, I do not use that feature if it is something I need to be certain is received by other party. -There is also a sensitivity with the new showings feature that if a booked party does not reply exactly with CONFIRM, then the booking will automatically cancel. It creates many headaches daily. Cannot reply with YES, CONFIRMED, OK, I'LL BE THERE, etc. -Owners would like real time details in their owner portal, not just past monthly reports to review. All of these items have been suggested to AppFolio to review for tweaking by many users. --- ### Appfolio Property Management Review - Overall rating: 4/5 - Reviewer: Paola B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, we were expecting to achieve more efficient reporting results that would help us present better information and financials to our Board members. This backfired on us. However, end users (owners and tenants) seem to be happy with their online portal experience. They have sent us good reviews on the way we've made it simpler for them to pay their dues/rents which has resulted in lower ageing receivables. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I value that unlike many other Property Management programs, Appfolio does not integrate with many 3rd party platforms. 3rd party platforms can adversely affect the overall user experience of your clients; furthermore, the service Company with whom you signed the contract, can't control the quality of service of the 3rd party. So basically, your software company might be selling you a service that they have little control over. Invoice payment is great. It has saved us a lot of time from our previous program. I also really like the communications function. #### Cons Customer Service. Once you are enrolled, you are on your own. Although Appfolio claims that have great online training videos, we all know these are too generic, and real life situations are not generic. It is also impossible to get reliable over the phone support. It takes a support agent about 2 days to get back with you (if they ever do) Once you have them on the phone, they are not sufficiently trained to answer many questions regarding anything from reporting to accounting to program usage. This is a BIG con. We also don't like the fact that we are unable to receive over the phone payments #### Reasons for choosing AppFolio Property Manager They promised great customer service and reporting (lol) #### Reasons for switching to AppFolio Property Manager 3rd party platforms ruined it for us. Their collections provider in charge of receiving payments and depositing them into owners accounts were commingling owner's funds making us look highly unprofessional. Although Rent Manager is a great program with fantastic customer service and reporting, they were unable to do anything about their 3rd party performance. --- ### AppFolio Review - Overall rating: 4/5 - Reviewer: Matt p. - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered AppFolio is a wonderful software overall. We just need the ability to create custom workflows, procedures, activities, inspections. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Online rent pay, online Leasing, integrated accounting, integrated website, the ability to broadcast to multiple third party websites during Leasing, automatic applicant and tenant notifications when scheduling a showing. #### Cons Need customizable project management checklists. We systematize everything. We create workflows and procedures for everything so we do things the same way every time. A perfect example for this would be during move in / move out. There are 20 steps that must be completed every time a tenant moves in and moves out. We have these steps written down in Excel. But Excel checklist is not a shared list so we have no idea when things are completed. We work in different locations. We would have better communication if there was a live custom checklist that we could create and use under a couple different workflows in af. It would be ideal to have "add custom workflow" as a drop down during certain processes. For example during the "initiate move out" process. On page 1 of the move out process, we could then choose which checklist to use. Better yet in the checklist it would ask if you want that to be included every time one of the following processes occur. That's perfect. Then the users have no choice but to complete each task in the workflow. That checklist would be integrated with the pertinent users desktop as open activities. you can have 5 different users are assigned to specific tasks in the checklist and the ability to set deadlines per task. And when there are multiple users, each user only has authority to check off the tasks they were assigned to. Then it would date and time stamp each completed tasks in the checklist ss completed. Of course we would need the ability to assign tasks between users in the event a user is out or an available at this time. Examples of some recurring tasks that we do during every move out are: post home for online install for rent sign, clean carpets, Janitorial, etc. AF should add custom user titles per property or per Property Group. This way you can click to assign who's the maintenance supervisor, maintenance tech, property manager, on-site manager, janitor. That information would then be accessible in letters and in this case when assigning tasks. For example clean carpets always goes to that user title, etc. As the move in move out deadline approaches, everyone involved in the checklist workflow can view exactly what stage the progress is at. And alerts could go out if someone misses their deadline. One other nice feature would be that if we make a task required then the subsequent task cannot be checked off until the preceding task has been checked off. So move in move out is one example where this would come in handy. Eviction would be another time. And this would be extremely helpful for remodeling... perfect example is never install flooring before the interior is painted. Inspections need help as well. We don't use inspections in af because of this. Once an inspection is completed any user can delete it. It needs to be non-modifiable once completed. Also, we should have multiple types of inspections. In particular, one for move in move out that would have two columns one for move-in condition and one column for move out condition. Then we can compare condition when the tenant moves out against the info they completed when they moved in. Further, this should be integrated into the tenant portal so the tenant can complete the inspection themselves as they walk through the home. A copy can go to the property manager who can then agree or disagree with each of the findings. Then a copy of the inspection would be made available in a PDF format for the tenant in there tenant portal just like a copy of the lease is available. Lastly, currently we can only add photos to an inspection when an item needs repair. That's not the case. Just because damage exists does not mean that we will make repairs but we do need to document the condition in most cases. An example would be scratches on a stainless steel refrigerator door. We may note that they exist just so that we know the new tenant is not responsible for the damage but the scratches aren't bad enough to Warrant purchasing a new refrigerator. It would be nice to have a box to check to automatically send digital birthday cards to all tenants, vendors, etc. And if people want to go old school, you could make this a profit Center for AF. Where you have a subsidiary or partner printing company that will send holiday cards and birthday cards at the appropriate times if we enable that feature period then all the data is pulled directly from the tenant profiles so they get their birthday cards on time. #### Vendor response Dear Matt, thanks for sharing so much detailed feedback with us! We love hearing from our customers and will definitely share your thoughts with our teams. We hope that as you spend more time with AppFolio you will be able to realize the full value of our program for your business and find new success! Replied June 2017 ## More reviews [Next reviews](https://www.softwareadvice.com/property/appfolio-property-manager-profile/reviews/?page=2) --- AppFolio Property Manager Reviews, Pros and Cons - 2026 Software Advice