--- title: "AppFolio Property Manager Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of AppFolio Property Manager. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if AppFolio Property Manager is a good fit for you!" source_url: "https://www.softwareadvice.com/property/appfolio-property-manager-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Mobile Home Park Management Software](https://www.softwareadvice.com/property/manufactured-mobile-home-management-software-comparison/) / [AppFolio Property Manager](https://www.softwareadvice.com/property/appfolio-property-manager-profile/) / AppFolio Property Manager Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. 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[Overview](https://www.softwareadvice.com/property/appfolio-property-manager-profile/) Reviews [Alternatives](https://www.softwareadvice.com/property/appfolio-property-manager-profile/alternatives/) # AppFolio Property Manager User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 1,892 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.2/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 1,289 reviews (68%) - 4 stars: 414 reviews (22%) - 3 stars: 116 reviews (6%) - 2 stars: 36 reviews (2%) - 1 star: 37 reviews (2%) ### Most mentioned pros - The only items I have truly valued over the prior software are the global search feature & the expiration date field for recurring JEs. - It does a good job of storing our HOA's historical records as we conduct business throughout the busy year. - Appfolio is user friendly and what I enjoy the most is the option to edit so I never have to start completely over when I make a mistakes. ### Most mentioned cons - Commercial real estate is not a priority to AppFolio, so I would not advise using it for commercial properties. - AppFolio's accounting doesn't sync well with other PM tools, and tasks require too many steps. - AppFolio sometimes didn’t show the documents needed through the application. ## AppFolio Property Manager customer reviews Showing reviews 1-25 of 1,892 (page 1). ### McIntire Kingstone - AppFolio Plus... - Overall rating: 5/5 - Reviewer: Laila Edelyn Villanueva D. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with AppFolio has been positive, especially from an operations and administrative perspective. It helps maintain consistency in how information is managed across properties and teams, which is very important when handling a high volume of updates, records, and daily tasks. Appfolio makes it easier to monitor processes, reduce errors, and keep workflows structured. While there are still areas where automation and efficiency could be improved, it remains a reliable system that supports both operational productivity and team coordination. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like it the most now is how easy it is to manage multiple tasks at the same time. Whether it’s reviewing tenants, updating property information, or checking statuses, everything is accessible and straightforward. It makes my daily work less stressful and more manageable. #### Cons I like the least is that some workflows/to-dos are not as streamlined as they could be. There are areas where automation could be improved to reduce manual work, especially when handling updates and tracking changes. I am manually assigning it to some users. --- ### Appfolio- make the switch !! - Overall rating: 5/5 - Reviewer: Jasmine H. - Verified reviewer: Yes - Industry: Public Relations and Communications - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered New lease, lease renewals with the offers piece of cake super easy super simple. Reversal of charges are also simple and easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Appfolio is user friendly and what I enjoy the most is the option to edit so I never have to start completely over when I make a mistakes. #### Cons I don’t like the customer service support process. Waiting for someone to email you or chat with you so that you can get support is annoying because they don’t get back to you right away. I’ve had to wait 24 hours. #### Reasons for switching to AppFolio Property Manager Cost and reliability. Appfolio is user friendly and the whole team can benefit from this change and the cost is feasible. --- ### Appfolio review - Overall rating: 4/5 - Reviewer: Mallory M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Appfolio has always been easy to navigate and generally bug free. Super user friendly and allows for ease of communication between residents and management. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Easy to access for both property management and residents. I appreciate the reporting history so you can see direct actions of staff. #### Cons It would be helpful to have a direct point of contact representative with the company. Sometimes you have a more complex issue you are facing and have to submit an inquiry first with AI. #### Reasons for switching to AppFolio Property Manager Not my call. --- ### Property management gold - Overall rating: 5/5 - Reviewer: Mallory T. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered My experience was great. There was no struggle with learning that system and I had such an easy time getting it to work #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I worked for property management for a short period of time and had no experience, this was such an easy to use system I picked it up quickly. It is great because everything you need can be integrated, rent payments, work orders, user profiles and more. #### Cons I cannot think of any cons. I am hoping it got better with age instead of diminishing but it truly is a great system that anyone can learn. --- ### Let apps work for you like appfolio - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Its been great. I have had a few issues but they were cleared up in a timly manner. And anything i wanted to change with the app was also done so by the company. What more can you ask for honestly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What isnt there to like about appfolio property management. From the tenant and lease management. Which has everything right at your fingertips. To customer support and payment management. Its make it so easy to see what is getting done and how quickly its getting done. The onboarding process is very simple and if you ever need help. All you have to do is pick up the phone and they are right there. The low cost upfront makes it so worth every penny spent. #### Cons I dont think there is anything that i dont like about it. And honestly i dont think there is anyone that will say differently. #### Reasons for choosing AppFolio Property Manager The price is insance for tiger one. I was sent a trail from china and it locked up wveeything snd tried to drain the business account. Never downlaod them ever. #### Reasons for switching to AppFolio Property Manager Because it was awful. Similar to how all the other apps out there are except for appfiolo. --- ### Not Recommended - Overall rating: 1/5 - Reviewer: Kate L. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Challenging at best. This software is not as sophisticated as they claim. A lot of features were copied from older software products & do need improvement. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The only items I have truly valued over the prior software are the global search feature & the expiration date field for recurring JEs. #### Cons Support has been awful. The company was guaranteed a 2 hour response time if AppFolio Plus was purchased; the average response time is more like 2 days. Due to issues with the bank, the change was delayed in AppFolio & AF's response only made it worse. We needed their assistance with a bank change for 25 accounts & were given 3 different sets of instructions over a 3 week period. There are sometimes improvements that are helpful, but they usually take far too much time for the client to set up, especially for an understaffed company. Commercial real estate is not a priority to AppFolio, so I would not advise using it for commercial properties. #### Reasons for switching to AppFolio Property Manager I did not make the switch. The owner of the company decided to make the switch to AppFolio. --- ### Bad experience, be very careful, ask to try out the tech support - Overall rating: 1/5 - Reviewer: Mike B. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered We came over from Rent Manager, where the tech support was superior. We could reach a live person to answer our questions for a project we were working on, Appfolio herds you into a AI chat que, then you can request to online chat with a tech support person that usually refers you to an article or the academy, then if you need further assistance you can request a call, but that gets scheduled out 2-4 days...not kidding... so if you are working on a project don't expect to complete the task anytime soon. The tech support is about as fast as mailing letters to each other. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Tenant communication system, work order system is ok. Thats about it for the highlights. Wish there was more #### Cons The tech support is very, very poor. We are a small business, and this experience has been incredibly bad. The accounting system is clunky and needs constant work arounds #### Reasons for choosing AppFolio Property Manager Buildium and Appfolio seemed even, Appfolio gave us 1 year free. #### Reasons for switching to AppFolio Property Manager Looking for more app-based system with tenant communication --- ### Worst customer service - Overall rating: 1/5 - Reviewer: joseph a. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Bad switched to rent manager because i couldn't take it any more. They are not responsive and its very annoying software to use #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The software is relatively user friendly. And fuctions decently for residential property manegement. #### Cons horrible customer service. They will not answer the phone. They will take a least a day to answer and email. The chat is basically an ai bot. They raise prices every year #### Reasons for switching to AppFolio Property Manager appfolio was not so functional and charged extra for everything. bad customer service --- ### Affolio Has Horrible Customer Service - Overall rating: 1/5 - Reviewer: John V. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Shortly after signing up with Appfolio, I quickly discovered that there is very little to no support. I emailed and called numerous times with no responses. I would not recommend Appfolio to anyone. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Worst customer service ever. Nothing I like. They may have a good software, but crappy service and follow up. #### Cons Customer service is not existent. Pretty sad that after numerous calls and emails asking for a phone call back to discuss my account, no one call back. Run from this company if you require help. #### Reasons for switching to AppFolio Property Manager Growth. But it turns out that Buildium is way better. Customer service is amazing. --- ### Appfolio for SFR - Overall rating: 5/5 - Reviewer: Jordan C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Overall Appfolio really does make it simple, the platform is user friendly, and the support is great. If I don't know how to do something very specific, their system provides support to teach me, and if it doesn't, they have reps who can help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Appfolio makes management of our SFR portfolio simple and efficient. It gives us all the tools to provide a successful rental experience from lead to move out. It even tracks after move out things like turns and then marketing a home. #### Cons Appfolio doesn't have many cons but for improvement purposes I would say, more automation would be great. In this day and age things like delinquency and lead management should be automated, and many other services are doing that. Their new product LISA does handle lead management but we haven't had a chance to test it out yet. #### Reasons for choosing AppFolio Property Manager The ease of use, and the ability to simplify the process for our team. #### Reasons for switching to AppFolio Property Manager Started a new position elsewhere. They were using appfolio, and I like it better. --- ### Property Management with AppFolio - Overall rating: 4/5 - Reviewer: Tammy M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I love AppFolio. The system is clear, clean, and easy to follow and learn. A lot of the fields are self-explanatory and the help button is just a click away and the team with AppFolio does a good job with I ask for help. The explanations are clear, concise, easy to follow, and make sense. In the past 15 years, I have used many different software systems to track property management. AppFolio has been the easiest to navigate to get me the information I need and easy to use to manage all my properties. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros AppFolio allows me to access my tenants and their information with a click of a button. It keeps all data about my tenant at my fingertips and also allows them to know what is going on with their lease, rent amounts, work orders, and other tasks they or I need to complete to keep our relationship working the best. #### Cons I wish that the tenant's application would stay with the tenant as the entire process progresses. When a person no longer is an applicant, but becomes a tenant and moves in, that application is stored elsewhere in the system. It would be more helpful to have the application stay with that new move-in. The application is always needed for legal issues. The system makes it easy to find but it seems it would be better served to stay within the entire process of the new move-in. #### Reasons for switching to AppFolio Property Manager AppFolio offered more of what my owner of the management company was looking for in terms of moving forward in the field of property management. It is more friendly to use with owner and tenant alike and offered us more information to provide to our owners that rely on us to manage their rental units. --- ### Good choice - Overall rating: 4/5 - Reviewer: Cassandra H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I'm quite happy, overall. Integrations is my biggest challenge and what would drive me to leave, if I were to predict a reason. I'm having no issue working around it, but I'm about creating efficiencies which I feel like I am restricted from doing. So far it's been something I'm willing to work around since we're small and they have so many other great things about them. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We were on a somewhat antiquated system, so improvement was easy to recognize. AppFolio does a lot of things well. It improved connection with residents AND our ability to have better records both for tenants and for staff (liability support/reduction), and much easier for staff to know what is happening across the board with any one resident or prospect. We are still learning! The transition was fast and friendly. Loved their tenant liability option. #### Cons 1) OnBoarding was very tech-oriented and a challenge to adapt easily because staff is working on a calendar. I have some a-ha moments that i just couldn't get the OnBoarding team to understand (even though they were very capable folks) because in this tech world, it's either a or b, there is no c option. Well, later I'm finding the c option IS available. 2) They make frequent updates, and communicate them well. The challenge is working them into your schedule to understand so you can stay on top of them because your team will do the same---someone needs to know them. 3) Other updates seem to be in holding status for way too long, when they'd help users so much. 4) Our biggest complaint is AppFolio's unwillingness to work with other software integrations. They really cripple my ability by being so protective of.....whatever it is. Most other softwares integrate fine. They do so much so well, I feel like it's time to stop being so proprietary. That would change any element of dissatisfaction that I encounter. It appears so flexible, but it's not. The larger companies don't all want their screening or leases....so I still am running other programs which is a pain. Their system doesn't work for me (having a one stop shop for 'everyone' isn't realistic) in all areas as it seemed to in the beginning. So modify your expectations. I would have still purchased, but been happier with where i landed. #### Reasons for choosing AppFolio Property Manager Two easy reasons (I'd spent time prior reviewing): 1) A close colleague was using and really liked it AppFolio. 2) Buildium hasn't been as user friendly as other options. #### Reasons for switching to AppFolio Property Manager It was time to update and engage and embrace a switch. Our product was becoming antiquated and while we loved it, we desired the upgrades and a tech company bought our old one and wasn't going to update our product so they could bring in their competitive options. --- ### Promising Software / Horrible customer service - Overall rating: 4/5 - Reviewer: Allison A. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered I could have had a great customer experience with appfolio, if they had better trained staff to answer your questions in a timely manner #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I like the customization of this software. It is ideal if you manage a variety of portfolios. The dashboard and tasks menu are placed well and easy to navigate. The software uses a tab feature that allows to easily work with different tasks at a time. Excellent reporting features. Great mobile app #### Cons HORRIBLE customer service. The software is extremely robust, which will normally be a good thing. However, with that comes a lot of questions. Unfortunately only 1 out of 5 agents can help you. Most issues will have to be advanced to a senior agent . Once that happens you will have to EMAIL what your issue is or wait anywhere from 3-7 days for a scheduled phone call. So if your issue is time sensitive you are simply out of luck. I am seasoned property management professional, and I have worked with many softwares. Appfolio, by far is one of the most difficult I have worked with. There is countless steps to complete everything. Of course that allows for a lot of customization, but understand it takes a long time to learn it. Additionally there are promised features that don't work well. For example text messaging. You can text within the software, but there is no push notification. So if you are not inside the software or checking you email constantly, you won't know someone sent a text. So Pointless!!!. That is just one of many. There is reason there is no free trial and they bound you to a one year contract. #### Reasons for choosing AppFolio Property Manager selling agent presented the product well. seemed like a good fit #### Reasons for switching to AppFolio Property Manager The software seemed to present more with a diverse portfolio #### Vendor response Hi Allison, thank you for reaching out to us with your feedback. We do have a guaranteed response rate of 24-48 hours but many issues to require us to follow-up with more information is it is a more complicated accounting question. We do have a robust Help & Training center if you need assistance with accounting. We hope we can improve your experience moving forward! Replied April 2021 --- ### Appfolio - Overall rating: 4/5 - Reviewer: Traci N. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered I do enjoy it, the customer services has been amazing to work with. We are still getting used to the program, and how to best use it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros I like the ease of use, and the easy access for tenants. I love the dashboard, and unit turn. It would be nice to see some tweeks on the dashboard to make it more personable. Texting feature is by far our favorite. #### Cons The way deposits are processed. We run ours in/out of that account. I don't like that it meshes into the owners account and makes their reports really sloppy and full of info they don't want to be bothered with. I wish the owners reports were easier, P & L version is the ones my owners like, but they are really difficult in appfolio, becuase they are 1-31st of the month only. #### Reasons for choosing AppFolio Property Manager I liked the online signature option, and the texting #### Reasons for switching to AppFolio Property Manager We had the really old version of yardi and did alot of our stuff with paper trails. It was time to update and get on cloud --- ### Product little bit complicated for Novice - Overall rating: 3/5 - Reviewer: Seelan S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered We have integrated with Stessa. It is bit completed in the accounting side of the business #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Functionality: 3/5 #### Pros ITs easy to integrate with other software #### Cons Very complicated to see the income and expenses --- ### Great app! - Overall rating: 5/5 - Reviewer: Courtney B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use this each month to make my monthly rent payment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I personally use this at my place of residence and it's very useful in getting my rent paid. #### Cons Not any dislikes regarding this app, I like it. --- ### 10/10 Definitely Recommend - Overall rating: 5/5 - Reviewer: Keleigh C. - Verified reviewer: Yes - Industry: Retail - Company size: 501-1000 employees - Product usage: Used monthly for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros As a user, it's super easy to submit work tickets and pay your rent. It's easy to get in contact with someone if you need to and you can track the progress of things. #### Cons Nothing really negative to say about Appfolio Property Manager. I only have positive things to say about the software. --- ### A for appfolio - Overall rating: 4/5 - Reviewer: Royce C. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered It's a good software. It tells me what the amount of my payment is to my landlord includes all charges. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Easy to access good app to use. Simple functionality #### Cons Had a hard time trying to make a payment. Didn't want to take partial payments --- ### Great for Apartment Living - Overall rating: 3/5 - Reviewer: Arial N. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used this for years for all of my apartments I have rented, its nice that I can transfer my existing account to other complexes. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I like the ease of the App, not too difficult to figure out. #### Cons I don't like that it wont let me print any documents. --- ### Complete property management software - Overall rating: 4/5 - Reviewer: Roy C. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros The interface and mobile app. Very straight forward menus and navigation. #### Cons The company provides little insight into the software, leaves it to the property managers to expedite and handle. --- ### appfolio reveiw - Overall rating: 5/5 - Reviewer: Tareq S. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. it was good for tracking ledgers and maintenance requestrs #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros appfolio helps track everything is one place #### Cons sometimes difficulty in logging in but as long as you change the portal view it should work fine --- ### Appfolio is great! But on the pricey side - Overall rating: 5/5 - Reviewer: Alison S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered I still compare my new property management software that we use to Appfolio. There are things I miss about it, but both have their pros and cons. However, with competitors offering equivalent software functionality while also being cheaper, we ultimately chose to switch to a different company for our property management software needs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Appfolio is ubiquitous and versatile in its uses, and its design is easy to figure out and navigate. I most frequently used it for keeping track of rent payments, communications with tenants, track/generate/sign leases, and for tenants to use its tenant portal. We liked that tenants were able to pay their rent at 7-11. Surprisingly, a high percentage of tenants opted to do this as opposed to setting up payments via credit card on their tenant portal. The software itself ran smoothly, had no shortages or timeouts in the 6 years we used it, and didn't take up a lot of memory to run on our computers. We liked the phone app as well. #### Cons The company I worked for did not use the banking and accounting elements of the software to their full potential, due difficulties with the owners using Plaid via Appfolio to connect to their bank accounts, as well as privacy concerns with other owners who used the software as well. This made accounting/reconciliation difficult. The cost of the software is what ultimately lead us to decide to go with a different property management software. We could get all the same functionalities except two , plus more privacy, for 2/3 of the cost with a different property management software. One thing we really like about our new software that Appfolio doesn't have is the ability to sign documents besides the lease within a Docusign subplatform within the software, which is a feature we really like and will use extensively in our new property management software. --- ### AppFolio - Overall rating: 5/5 - Reviewer: Melissa B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. AppFolio has saved us a lot of time and money in streamlining processes. For example, we can run credit and background checks through AppFolio, making processing applications smoother. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can't imagine managing rental properties without a management software. I use AppFolio every day to look up tenant, property, and owner information and take notes; enter and pay bills; communicate with tenants, owners, and vendors, and more. #### Cons I wish you could search for "guest card" (inquiries and leads) info in the regular search bar instead of going into the guest card section first. --- ### Appfolio Property Management Review - Overall rating: 4/5 - Reviewer: Paola B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, we were expecting to achieve more efficient reporting results that would help us present better information and financials to our Board members. This backfired on us. However, end users (owners and tenants) seem to be happy with their online portal experience. They have sent us good reviews on the way we've made it simpler for them to pay their dues/rents which has resulted in lower ageing receivables. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I value that unlike many other Property Management programs, Appfolio does not integrate with many 3rd party platforms. 3rd party platforms can adversely affect the overall user experience of your clients; furthermore, the service Company with whom you signed the contract, can't control the quality of service of the 3rd party. So basically, your software company might be selling you a service that they have little control over. Invoice payment is great. It has saved us a lot of time from our previous program. I also really like the communications function. #### Cons Customer Service. Once you are enrolled, you are on your own. Although Appfolio claims that have great online training videos, we all know these are too generic, and real life situations are not generic. It is also impossible to get reliable over the phone support. It takes a support agent about 2 days to get back with you (if they ever do) Once you have them on the phone, they are not sufficiently trained to answer many questions regarding anything from reporting to accounting to program usage. This is a BIG con. We also don't like the fact that we are unable to receive over the phone payments #### Reasons for choosing AppFolio Property Manager They promised great customer service and reporting (lol) #### Reasons for switching to AppFolio Property Manager 3rd party platforms ruined it for us. Their collections provider in charge of receiving payments and depositing them into owners accounts were commingling owner's funds making us look highly unprofessional. Although Rent Manager is a great program with fantastic customer service and reporting, they were unable to do anything about their 3rd party performance. --- ### Appfolio Overview - Overall rating: 2/5 - Reviewer: Scott H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered Potential is good, staff is nice and patient. Unfortunately, accounting and reporting capabilities of the software is extremely limited. As a result, the staff has difficulty keeping up with issue resolution and you wait days to speak with someone that can help. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Search function and integration with most online posting services is good. Staff is nice and try hard to answer your questions and navigate around limitations of the software. Unfortunately, they are overworked and the issues with the software (e.g. reporting and accounting primarily) make it very difficult for them to service their customers effectively. Mobile app is good (considering the accounting and reporting issues). #### Cons Accounting features are limited. Examples: Management Fees for non rent items (e.g. parking, storage, commercial rent) are deducted from income rather than calculated as an expense. It makes it look like you are hiding fees from owners. Option is to enter a series of JE's each month to correct. Reporting capability is very poor: You can not set up batch reports that update monthly. You can set up owner reports, but, they do not necessarily update (e.g. prior month and YTD rolling). Extremely limited in formating reports. GL's for year are over 400 pages due to spacing and limited control on what to report. Example: P&L Options are only "Detail" or "Summary". Summary lumps all utilities into one line items and Detail prints "Non Posting" items. Increased application fee cost within first year by 30% with virtually no notice and no options. Response was to "pass it on to your customers". I just received another notice 14 months after conversion that my web services fee was increasing 98%. Again, virtually no notice and no options. Unfortunately, the staff is stretched so thin, I can not get a response to an issue logged over a week ago. I call daily, text and email. The response is: "We will expedite and prioritize. I will notify your case worker." Unfortunately, no call or email follows to help. I had to hire CPA's to force my financials to be accurate in order to get reports to my Federal Investor. Still waiting on that expedited call..... #### Reasons for choosing AppFolio Property Manager Ability for Residents to pay online for free using E-checks. Mobile application. #### Reasons for switching to AppFolio Property Manager Ability for Residents to pay online with no fees when using E-checks. Mobile application. ## More reviews [Next reviews](https://www.softwareadvice.com/property/appfolio-property-manager-profile/reviews/?page=2) --- AppFolio Property Manager Reviews, Pros and Cons - 2026 Software Advice