All Arthur Online Reviews

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User Profile

Arpit

Verified reviewer

Utilities, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2018

The Complete Property Solution

We have a buy-to-let property business which also morphed into a property management business. Before Arthur, we would generate remittance statements manually, track repairs on a piece of paper and check rents received via spreadsheets. This software has allowed us to eliminate all of this which has allowed to grow our portfolio under management without the need to hire additional staff..

PROS

We use this software for our property management. The ability to link contractors, tenants, landlords, letting agents and property managers into one eco-system is priceless. The apps are well built, the web based interface and functionality is advanced. This has eliminated our need to speak to tenants frequently and they find it good as they can raise issues without feeling like a nuisance. The Arthur support team is very prompt at resolving issues and debugging. They continue to add new functionality which really makes this product value for money.

CONS

The native android/apple apps are known to have a "white screen of death", which users have advised that not a simple delete, reinstall is clearing. It sometimes involves clearing the cache in the phone. If there was a way for functionality on the app to mirror the web based interface it would be great.

Dave

Real Estate, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed September 2019

Arthur Online Review

Arthur is an excellent and easy to use property management system and has helped us grow from 5 to over 100 properties. We would like to see it integrated with our STAAH channel management software.

PROS

Simple to use and does the basics of account management well. We have short term and long term tenancies and have found the system to be flexible for our staff to manage and track current and upcoming tenancies. We make heavy use of flags to monitor different types of tenancy.

CONS

Lack of integration with our STAAH channel management software. Statement formatting and printing using the new templates is more complex than the old system. I would like a graphical view of all properties showing the tenancy status of each. The advanced configuration features support the UK market well but so the Asian market that we work in.

Reason for choosing Arthur Online

Core features are simple to train and use, statement management is the most important part of our business.

Shivani

Real Estate, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed September 2023

Poor Customer Service - do not use

Arhur is a very complicated system, with multiple functions doing the same thing which creates confusion. It is not user friendly, which leads to mistakes and as a result there is inaccurate info being pulled out on a daily basis. The quality of data is very poor. I requested to terminate my contract and there was no support available from the team to enable for my data to be migrated.

PROS

Calender reminders of expiring tenancies

CONS

Not user friendly and lack of customer service.

Reasons for switching to Arthur Online

Better customer service, more services and better value for money.

User Profile

Arpit

Verified reviewer

Utilities, 1 employee

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

THE BEST PROPERTY MANAGEMENT SOFTWARE

I CANNOT PRAISE MY EXECUTIVE AND THE TEAM HIGHLY ENOUGH. THIS SOFTWARE HAS ALLOWED ME TO EXPAND MY BUSINESS THREE-FOLD WITHOUT THE NEED TO HIRE STAFF. OUR TENANTS AND CONTRACTORS ALL ENJOY A BETTER EXPERIENCE. WIN WIN. KEEP UP THE GOOD WORK

PROS

THE SERVICE IS FIRST CLASS AND THE THOUGHT THAT HAS GONE INTO THIS PRODUCT IS SUPERIOR TO ANYTHING ELSE ON THE MARKET. CLOUD BASED MEANS ACCESS IS NOT RESTRICTED TO THE OFFICE AND THE NATIVE IOS/ANDROID APPS MAKE THE PHONE EXPERIENCE EXCELLENT.

CONS

TOOK A WHILE TO GET USED TO THE NEW UI UPGRADE. THE MAILMERGE SECTION HAS BEEN OVERENGINEERED, IT WAS BETTER BEFORE THEY UPGRADED IT. ALL OPTIONS ON ONE SCREEN.

Paul

Real Estate, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

Managing HMOs using Arthur

PROS

Easy to use and well suited to HMOs. Dashboard is great for overview of properties. Xero synchronisation is a big time saver. I really like the tenants ability to manage their tenancies and report problems and for me to allocate tasks to my team. There are a lot of features I am yet to try so not using Arthur to its full abilities.

CONS

It would be great to enter defaults like length of tenancy and other tenancy details to make adding tenants easier. Less buttons to press to sync with Xero would also be nice

Mark

Real Estate, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2019

Excellent lettings & contractor management

we moved over from a spreadsheet that was used for tracking current tenants & deposits. Their representative makes those basic tasks so much easier and added to that the extra functionality it was a no-brainer.

PROS

The ability to easily put tenants in direct contact with contractors for all sorts of minor issues whilst maintaining control of spening & work done.

CONS

The financials are not geared for our organisation setup.

Aaron

Mental Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

5

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed September 2019

Great value for money

PROS

Very complete, with lost of useful functionalities.

CONS

The UX design could improve, sometimes there is a lot of going on in a screen. This can create confusion for users.

James

Real Estate, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

Arthur Online review

Fantastic team always answer the phone and helpful. Navigating through a complete upload of software was a big issue for us and glad we were helped

PROS

Assisted us with HMO management which other software failed to perform

CONS

In depth processes which are needed to be learnt properly first or else the system is not effective This isn’t a con of the software but user will need to learn properly !

Joshua

Real Estate, 1 employee

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Great Software moving with the times

Good. Quick problem solving

PROS

Really helpful Staff. Easy to use dashboard. Updates

CONS

Property owner remittance could be easier to send

Jack

Real Estate, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2019

Excellent system

PROS

Arthur Online is "forward thinking" software which will surely take it's place at the top of the property management software leaderboard. It is easy to use, and their support team are very quick to respond.

CONS

I find the financials a little difficult to use.

Abigail

Real Estate, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2019

Moorview Lets

PROS

Love how when you book a viewing, its quick and easy to notify the tenants. The different tabs on the side are easy to navigate and work around. The tasks are used daily for tenants to report maintenance and this works well.

CONS

The property owner statements are confusing for our landlords to understand.

Rupal

Real Estate, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed November 2019

Good but clunky

Managing our rental properties. Good and convenient but could be made easier to use.

PROS

Everything in one place! Easy for multiple managers to access.

CONS

Both the app and the website are clunky and could be morr user friendly.

Reason for choosing Arthur Online

Reviews

Jo

Real Estate

Used less than 6 months

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2015

A great way to keep in touch with tenants

PROS

After searching around for a product that suits our needs of over 1000 tenants - we hit the jackpot. This is a simple, nice to use dashboard and app that quickly allows us to address issues raised by tenants. The customer service is fantastic, and we are so lucky to be on board with Arthur. There are teething issues of course, but the speed they get resolved is great. I know we are a demanding client of theirs but they are fantastic to work with.

CONS

The software initially did not allow us to differentiate between regions. This was a must for us and the boys behind arthur are resolving this as we speak. There is nothing bad to say about either the product or the vendor. When this is resolved, I would give it 10/10 instead of 9/10.

Keith

Real Estate, 1 employee

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Arthuronline

Great product that integrates tenant onboarding well. Like the ability to store documents and give tenants access.

PROS

Great software, that makes property management easier. Great for onboarding new tenants. For example the Facebook integration makes it easier to bring in tenants and onboard them.

CONS

Sometimes it feels a bit techy. Struggled a little bit with the accounting processes.

Timothy

Real Estate

Used less than 6 months

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2015

More features than any other I have tried and really easy to use.

PROS

It has everything I need as a landlord (26 units) and with mainly student tenants they really appreciate having an app for them to contact me through. Keeps everything in one place and that is great.

CONS

It didn't used to have payment systems integrated, now they have Xero which has made it utterly complete.

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