CINC

RATING:

4.4

(23)

About CINC

CINC Software is a cloud-based HOA platform that helps association management businesses manage financial reporting, member databases, banking processes and more. It automates tedious administrative tasks, increases transparency for community members and helps leaders make better decisions. CINC enables board members to gain increased financial transparency by providing them with timely access to association information like the status of violations or delinquent accounts receivable. With CINC, administrators can reconcile all bank accounts with one login and eliminate the need to log into multiple websites. The platform also helps boards make better decisions for their communities by providing them with self-service, custom-branded online resources. Additionally, it pr...

CINC Pricing

Contact CINC Systems for pricing information.

Starting price: 

$250.00 per month

Free trial: 

Not Available

Free version: 

Not Available

CINC invoice generation
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CINC Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for CINC

1 - 5 of 23 Reviews

User Profile

Reem

Verified reviewer

Real Estate, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

Could not do my job without CINC!

PROS

This software tool helps in every facet of our business and growing our industry into new ages. Keep up the great development and growth.

CONS

None as they are very responsive on how to better their services.

James

Real Estate, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2019

Trust me...go to CINC

Great team. Responsive to helping us. Started without a partner bank and it worked great. Then we witched to a partner bank and WOW even better. Strongly suggest daily reconciliations with a partner bank. Call module is great.

PROS

It works. The different features are vast and come together well. If you are in the association management business you already know software is essential. I have worked in the below systems and CINC is hands down much better functionality and has more bells and whistles. Stay away from TOPS...seriously DO NOT USE TOPS. Yardi, Appfolio, & Frontsteps are okay but CINC brings all of their features together.

CONS

The cost was affordable compared to others, but it is not the cheapest. If you are in the association management business you already know software is the backbone of what we do. Do not go cheap, you will regret it. TOPS One was cheap and talked a good game but after 3 months of use we could not reconcile three months and had a massive data loss causing us to lose multiple communities. I have worked for years with TOPS, Yardi, Appfolio, Frontsteps.....CINC is much better than any of these other packages by far. We are working with the CINC team on the form letters it is really the only thing I think needs improvement but what is there does work.

Reason for choosing CINC

Having worked in the others CINC was the total package and they are always working to improve the system based on user feedback.

Reasons for switching to CINC

Total fail for TOPS. They sold us a product they knew did not work then held our data hostage.

Krista

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed January 2018

If you're used to manual posting this system is NOT for you!

PROS

Ummmmm....this will take awhile to come up with. We are 6 weeks since we went live and this has been the worst 3 months of my life. Perhaps after a year, we might see some positives. Right now, there are none!

CONS

A/R - If you're used to clicking on an owners account to email a statement forget about it. Actually ANY report you want to view, you have to create a PDF, or excel file and you can not click on the items contained in the report to guide you to more information. It is a batch posting system, multiple steps are required before items are posted (often times requiring upper management posting). You have to constantly watch which association you are in, it is extremely easy to input information for one association into a wrong account. The provided training is minimal AT best! 70% of our boards are ready to walk after this transition. The numbers are wrong, the bank conversion that was required to go with it was a nightmare. We are extremely behind because of the lack of training. And the system managed to screw up about half of our homeowner's mailing addresses. It has been awful! I suggest that if you are considering it, do ALOT of research and find a company to provide you with a review that is NOT being paid to do so. This system is very finicky and all you need to do is miss one click and things go AWOL. The system is not Tab friendly and when it allows a Tab, the next screen is not. It is inconsistent and not user friendly.

Vendor Response

Since our goal is to partner with our customers to enable them to work smarter and more efficiently, we are grateful for this candid review. It is important to know that this organization is still in implementation as of the time of this writing (May 2018). Our comprehensive implementation process yields successful implementations and satisfied customers who are able to get to work immediately on our system, in nearly every case. Clearly, this customer has not had the implementation we wanted, and for that, we apologize. Occasionally, we find that our customers require additional resources to complete implementation. This is the case with this organization, which is transitioning to CINC from another system. To date, we have provided numerous support and education opportunities for this customer that go above and beyond the typical implementation offerings. We have extended these resources as a goodwill gesture. We hope the writer will reach out to us directly with any issues.

Replied May 2018

Paul

Real Estate, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed July 2016

Poor customer service and VERY poor maintenance tracking

If your primary concern is banking relationships for ease of accounting, then this is the product for you. But if you need helpful reporting on the status of regular and preventative maintenance; that easily references material specs, standards, and warranties; you will be much better served looking elsewhere.

PROS

24/7 access to all owner account matters and various community data/reports

CONS

1) Getting the run-around. For example, being told "out of town for a week" without assigning an important issue to someone else. Meanwhile, making you think that progress was being made, only to discover that nothing was being done for 1 month. 2) Terrible maintenance reports- particularly, if you need a brief summary of work that was recently completed, still in progress and on-hold. For this will takes many pages as it fills the page with info that you don't need and must merge 3 separate report queries; 3) accounting glitches from 2 different management companies who use this program as being "Ghost" programming issues (from the words of tech support at Cinc) and thus never getting a real answer about the cause.

Vendor Response

Thank you for this valuable feedback. We have searched our customer base and cannot locate a customer with the name of Paul H. It appears that Paul may be a board member of a homeowner¿s association. We do not sell directly to HOAs. It is important to note that since the time this review was written, we have made a number of improvements to address the specific concerns outlined in the review. We are continuously improving our support practice, primarily though the addition of personnel skilled in accounting and technical issues, and through an upgrade of our support protocols. Additionally, we have made a great number of items available to our end users (the property management companies) for self-service on support issues. We have updated our reporting, including maintenance reports, to provide clearer information to our users. We encourage Paul to follow up directly with his HOA¿s management company.

Replied May 2018

Michael

Real Estate, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Great HOA Software Suite

CS is very supportive via their Case submittals, training videos, webinars and annual conferences. CS listens to customers suggestions and implements the improvements for all customers to enjoy.

PROS

The ability to use this software so quickly from anywhere and any device is awesome. We are able to answer our customers requests quickly and completely from wherever we are is awesome.

CONS

It times out without warning and too quickly.

Reason for choosing CINC

At the time, 2006, they were using web based platforms better than the others. They also were offering the best integration of management and accounting software.