Concierge Plus
About Concierge Plus

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Most Helpful Reviews for Concierge Plus
1 - 5 of 19 Reviews
Anonymous
1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
I am a user, i like it.
Great tool to have.
PROSEasy to use. Has a good support system. Has a great property database system.
CONSCan do with some more features. Had no major problems with this software execpt from a few connection issues.
Vendor Response
Thank you so much for your review and feedback!! We hope you enjoy using Concierge Plus.
Replied April 2021
Steve
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Concierge Plus is a plus!
Our experiences has been great! Concierge Plus is responsive, supportive, and approachable with questions, concerns, changes, and issues.
PROSWe rely heavily on many of the features and modules provided by Concierge Plus. The success of our day relies heavily on our ability to use and execute information stored in our Concierge Plus community site. Our top modules are Service Requests, Package & Deliveries, Entry Instructions, Keys, and Amenities.
CONSMore and more our customers/residents want an easier way to pay their HOA dues. Since this is not a feature that seems to work well for us or our needs, our customers/residents are not inclined to use the software themselves. We still manage our communities successfully but it would be nice if the residents found more buy in.
Reason for choosing Concierge Plus
If I recall correctly, I believe it came down to layout, functionality, and ease of use.
Vendor Response
Thanks so much for the feedback Steve! We appreciate it.
Replied April 2021
Margo
Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2021
Makes Communication Efficient for our Clients
Overall experience is excellent. We use this extensively with many of our clients. Unfortunately the cost is prohibitive for some of our smaller clients.
PROSWe have a wide variety of client ability to use technology. This tool enables even someone without a computer to benefit from some of the features. It makes communication simple, trackable, and efficient.
CONSThere is no "master calendar" function which allows all calendars to be combined.
Reasons for switching to Concierge Plus
Enhanced features offered by CP, as well as continuing development of the product.
Vendor Response
Thanks for your review, Margo! We appreciate it very much. Regarding your comment on calendars being able to be combined, good news - we do have this feature. I will pass your feedback to our customer success team and ask them to reach out to you to help you with this.
Replied April 2021
Michelle
Non-Profit Organization Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Superior Website Platform!
I wish all of our communities had this type of website platform. This software adapts easily for any amenity from package delivery to scheduling the clubhouse rentals. Daily normal routine work is completed much faster from Owners/tenants move in move out to site inspections. Concierge Plus and our support team are a great asset!
PROSThis platform is extremely friendly for the admin and for the users! Set up is a breeze. Notifications are fantastic. We love it and so do our residents.
CONSThere are no cons that I have found. Anything I have suggested to make it different has been reviewed by our CSR and sent to the implementation team for the next update.
Reason for choosing Concierge Plus
The design, the ease of admin, the capability for targeted groups for correspondence, the notification system.
Reasons for switching to Concierge Plus
This is a more friendly website platform
Vendor Response
Thank you Michelle for the feedback, we appreciate it and are glad you're enjoying our platform!
Replied April 2021
Mary Rose
Facilities Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Very User Friendly
Concierge Plus helps this Community to be in the know on a daily basis of what to expect and any action they are required to take on their part if necessary. It is very easy to use and at our fingertips when we require to send notices out. Saves on postage, door deliveries and mail-outs.
PROSVery easy to use and to implement within a Community. Our Community Condo Owners are very used to it now and they love it. They enjoy being informed of what's going on whenever necessary.
CONSNo particular issue with the software. I would prefer if there was a way to not publish on our display monitor when sending out to all residents. It just gives us the option to schedule a later date.
Reason for choosing Concierge Plus
Was the easiest and reasonably priced.
Vendor Response
Thank you for your feedback, Mary Rose. We appreciate it!
Replied April 2021