Concierge Plus Software

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About Concierge Plus

Concierge Plus is a real estate property management solution that helps homeowner associations streamline operations relate to equipment management, packages tracking, visitor monitoring, accounting, and access rights configuration, among other administrative operations. Residents can utilize the built-in calendar to create reservations for amenities, such as gym, BBQ, conference room, guest suite, and service elevator. Concierge Plus offers a maintenance service request module, which allows employees to monitor tickets based on status, category, unit number, and subject. With the user management functionality, administrators can store resident and owner information, such as images, names, phone numbers, email addresses, and emergency contacts. Additionally, security s...
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Concierge Plus User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 18 reviews

Anonymous

Verified reviewer

Company size: 1 employee

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed April 2021

I am a user, i like it.

Great tool to have.

Pros

Easy to use. Has a good support system. Has a great property database system.

Cons

Can do with some more features. Had no major problems with this software execpt from a few connection issues.

Response from Concierge Plus

Thank you so much for your review and feedback!! We hope you enjoy using Concierge Plus.

Replied April 2021

Steve

Counterparts, LLC

Verified reviewer

Company size: 11-50 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

4

Customer support

5

Functionality

4

Reviewed March 2021

Concierge Plus is a plus!

Our experiences has been great! Concierge Plus is responsive, supportive, and approachable with questions, concerns, changes, and issues.

Pros

We rely heavily on many of the features and modules provided by Concierge Plus. The success of our day relies heavily on our ability to use and execute information stored in our Concierge Plus community site. Our top modules are Service Requests, Package & Deliveries, Entry Instructions, Keys, and Amenities.

Cons

More and more our customers/residents want an easier way to pay their HOA dues. Since this is not a feature that seems to work well for us or our needs, our customers/residents are not inclined to use the software themselves. We still manage our communities successfully but it would be nice if the residents found more buy in.

Reasons for choosing Concierge Plus

If I recall correctly, I believe it came down to layout, functionality, and ease of use.

Response from Concierge Plus

Thanks so much for the feedback Steve! We appreciate it.

Replied April 2021

Margo

The Building Group

Verified reviewer

Company size: 11-50 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

3

Customer support

4

Functionality

4

Reviewed March 2021

Makes Communication Efficient for our Clients

Overall experience is excellent. We use this extensively with many of our clients. Unfortunately the cost is prohibitive for some of our smaller clients.

Pros

We have a wide variety of client ability to use technology. This tool enables even someone without a computer to benefit from some of the features. It makes communication simple, trackable, and efficient.

Cons

There is no "master calendar" function which allows all calendars to be combined.

Reasons for switching to Concierge Plus

Enhanced features offered by CP, as well as continuing development of the product.

Response from Concierge Plus

Thanks for your review, Margo! We appreciate it very much. Regarding your comment on calendars being able to be combined, good news - we do have this feature. I will pass your feedback to our customer success team and ask them to reach out to you to help you with this.

Replied April 2021

Michelle

Independent Management Of Properties and Communities Inc

Verified reviewer

Company size: 11-50 employees

Industry: Non-Profit Organization Management

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed April 2021

Superior Website Platform!

I wish all of our communities had this type of website platform. This software adapts easily for any amenity from package delivery to scheduling the clubhouse rentals. Daily normal routine work is completed much faster from Owners/tenants move in move out to site inspections. Concierge Plus and our support team are a great asset!

Pros

This platform is extremely friendly for the admin and for the users! Set up is a breeze. Notifications are fantastic. We love it and so do our residents.

Cons

There are no cons that I have found. Anything I have suggested to make it different has been reviewed by our CSR and sent to the implementation team for the next update.

Reasons for choosing Concierge Plus

The design, the ease of admin, the capability for targeted groups for correspondence, the notification system.

Reasons for switching to Concierge Plus

This is a more friendly website platform

Response from Concierge Plus

Thank you Michelle for the feedback, we appreciate it and are glad you're enjoying our platform!

Replied April 2021

Mary Rose

HCC 83

Verified reviewer

Company size: 1 employee

Industry: Facilities Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed March 2021

Very User Friendly

Concierge Plus helps this Community to be in the know on a daily basis of what to expect and any action they are required to take on their part if necessary. It is very easy to use and at our fingertips when we require to send notices out. Saves on postage, door deliveries and mail-outs.

Pros

Very easy to use and to implement within a Community. Our Community Condo Owners are very used to it now and they love it. They enjoy being informed of what's going on whenever necessary.

Cons

No particular issue with the software. I would prefer if there was a way to not publish on our display monitor when sending out to all residents. It just gives us the option to schedule a later date.

Reasons for choosing Concierge Plus

Was the easiest and reasonably priced.

Response from Concierge Plus

Thank you for your feedback, Mary Rose. We appreciate it!

Replied April 2021

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